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Jakarta, May 8th, 2020 – As part of Indonesia, Bank OCBC NISP pledges its readiness to #MoveForward in facing challenges caused by COVID-19 pandemic. The Bank ensures the sustainability of its excellent banking service and operational while continue to prioritize employees and customer’s health and safety. Driven by the spirit of Tidak Ada Yang Tidak Bisa/ No Such Thing as Can’t, Bank OCBC NISP encourages Indonesian to transform challenges and fear caused by COVID-19 into opportunities to grow better and move forward.
This commitment and optimism were conveyed during a virtual press conference by Parwati Surjaudaja, Bank OCBC NISP President Director. The virtual press conference also virtually attended by Hartati, Director Bank OCBC NISP, Johannes Husin, Director Bank OCBC NISP and Ka Jit, Head of Strategy and Innovation Bank OCBC NISP (8/5). In this event, the Bank shares its various efforts to maintain positive performance while continueto provide relevant banking services amidst the COVID-19 challenges and limitations.
COVID-19 pandemic has brought massive disruptions to every society’s layers, both globally and locally. Public has now become accustomed to do new norms of routines in adjusting their lifestyle during #StayAtHome period, especially during the implementation of large-scale social restrictions. Online shopping for basic-necessities, wearing masks, and participating in virtual activities, it all now has become the new norms that the pandemic changes the way society interacts with each other. However, the disruption caused by the pandemic also has become the main driving force to technology acceleration and expansion. In addition to lifestyle changes that is prioritizing hygiene, this pandemic also affects global economic conditions, including the national economy. Not only the tourism and transportation sectors that are deeply affected, the global and local economic slowdown caused by the COVID-19 pandemic also affects the banking industry.
Maintaining positive performance, Bank OCBC NISP is ready to support Indonesians
In facing the impact of COVID-19 pandemic, Bank OCBC NISP has reiterated its commitment to provide excellent banking services amidst operational limitations, while prioritizing the safety and health of employees and customers. In this situation the Bank continues to maintain its positive performance, as reflected in the improvement of net profit from Rp765 Billion in Q1 2019 to Rp791 Billion in Q1 2020. The Bank’s profit before tax recorded 12.1% growth YoY to Rp1.1 Trillion. This positive performance supported by well-maintained bank's liquidity with LDR of 89.9%, LFR of 87.3%, and LCR of 156.2%. Bank OCBC NISP is one of thebanks with the highest credit ratings in Indonesia, with idAAA (stable) rating from PT Pemeringkat Efek Indonesia (PEFINDO) and AAA(idn)/stable from PT Fitch Ratings Indonesia.
“Moving forward, the impact of the COVID-19 pandemic will be more visible. Therefore, Bank OCBC NISP will continue to adjust its strategy to ensure a sustainable performance by focusing on maintaining credit quality, increasing CASA and non-interest income as well as improving operating efficiency. Furthermore, we will also be focusing on supporting government policies in providing credit relaxation to our clients, both corporate and individual customers, especially for those who are affected by the COVID-19" said Parwati Surjaudaja, President Director of Bank OCBC NISP.
Operational readiness of Bank OCBC NISP in providing excellent services
For Bank OCBC NISP, the COVID-19 pandemic is a momentum to carry out comprehensive transformation in creating new way of working. This pandemic has not only disrupted the way we work, but also changes the way we interact internally and also with our customers. Bank OCBC NISP is accelerating its remote face to face services and minimizing the paper-work processes, from hardcopy to paperless. Individual customer is now able to perform more than 90% of its banking transaction online, including doing online account opening. Furthermore, Bank OCBC NISP is now preparing the paperless process for its corporate clients as well.
In relatively short period, this pandemic caused a considerably deep impact to global and national economy. However, it has also brought good learnings for the Banking industry. “COVID-19 made us realize that geographical boundaries should no longer be anobstacle for Indonesia going forwarddue to technology utilization, as reflected in the implementation of remote working and financial transaction through its digitalization. Banks are expected to continue to innovate and provide relevant services for customers without risking safety and health aspects, while, at the same time, being prudent remains important to support Indonesia’s economy. We also need to prepare ourselves to adopt the changes made asnew normal in serving our customers” added Parwati.
#NyalakanIndonesia: Bank’s supports to surrounding communities affected by COVID-19
Learning from the positive impact of COVID-19, Bank OCBC NISP wants to inspire and invite all Indonesians to remain optimistic and embrace the situations by continuing to self-improve their new skills that allow them becoming their better version instead of being worried.
In addition to regular #TAYTBLiveTalks, an educational financial and investment forum that is broadcast every Wednesday through Bank OCBC NISP's IG account (@ocbc_nisp), starting from April 24th, the Bank with its employees also donated 1,345 Personal Protective Equipment (PPEs) to #MedicalHeroes who are the front lines in confronting COVID-19 and donated 1,620 staple food packages for the community affected by COVID-19 in the surrounding Bank’s offices. Furthermore, the Bank will further distribute another 10,000 staple food packages for communities in more than 72 offices nationwide and 1,842 packages for internal support team in all its offices.
"The Indonesian gotong royong’s values and culture will become one of the great strengths in facing the COVID-19’s pandemic challenges. As an inseparable part of this nation’s, Bank OCBC NISP encourages Indonesians to look after each other, hand in hand to keep moving forward by turning challenges into opportunities to #NyalakanIndonesia as a better nation in the future," Parwati concluded.
About Bank OCBC NISP
Bank OCBC NISP was established in Bandung in 1941 under the name Nederlandsch Indische Spaar en Bank Deposit. As per March 31st, 2020, Bank OCBC NISP serves its customers through 269 office networks in 57 cities in Indonesia, equipped with 644 Bank OCBC NISP ATM units that can be accessed in more than 190,000 ATM networks in Indonesia, as well as connected with more than 760 OCBC ATM networks Groups in Singapore and Malaysia. Bank OCBC NISP also serves its customers through digital channels, including mobile banking and internet banking, both for individual and corporate. Bank OCBC NISP is one of many banks with the highest credit ratings in Indonesia, with idAAA (stable) rating from PT Pemeringkat Efek Indonesia (PEFINDO) and AAA(idn)/stable from PT Fitch Ratings Indonesia.
Bank OCBC NISP
Corporate Communication Division
corporate.communication@ocbcnisp.com
Website : www.ocbcnisp.com
Aleta Hanafi
Division Head
aleta.hanafi@ocbcnisp.com,
Mobile: 62-8119860068
Duhita Rahma Mahatmi (Gandis)
Public Relations & CSR
duhita.mahatmi@ocbcnisp.com
Mobile: 62-8111071069
Masniar Hutajulu
Public Relations
masniar.hutajulu@ocbcnisp.com
Mobile: 62- 85218211636
