Easily Authorize Transactions
Forgot your hardware token? Our software token makes authorization easier than ever.
Monitor Your Transactions
Track your financial transactions in real time from Velocity Mobile Tasklist
Competitive FX rates
Buy and sell foreign currencies right from your device.
Reset Your Password
Forgot Your Password? Recover your password with only a few taps via app.
Download Velocity@ocbcnisp Mobile app from App Store or Google Play.
Login using the same credentials Organization ID, User ID, and Password that you use to login to your Velocity@ocbcnisp account.
Input the 6-digit verification number (OTP) that will be sent to your registered phone number via text message (SMS).
You can start using Velocity@ocbcnisp Mobile.
Yes, all types of Users (Administrator, Viewer, Maker, Verifier, Authorizer, Single Access) can have access to Velocity Mobile.
You can contact Call OCBC NISP:
Telephone : 1500-999 or +62-21-26506300 (from overseas)
and choose “Business Banking Customer”
Fax : 021 - 57944000 / u.p. Client Services
E-mail : firstname.lastname@example.org
Service hours : Monday – Friday: 08:00am – 07:00pm (West Indonesia Time Zone)
Saturday: 08:00am – 12:00pm (West Indonesia Time Zone)
(closed for public holidays)
You can change your Password by doing the following steps:
Customer allow to enter 3 (three) incorrect Password.
If your password is locked and you still remember your password, then you can do the following steps:
Yes, you will be able to change your password at anytime via Settings – Security - Change Password menu.
Velocity Mobile will automatically log you off after 15 (fifteen) minutes of inactivity.
2-Factor Authentication is a 2 (two) step user verification when user conduct online transactional banking. Velocity Mobile implemented 2-Factor authentication by using Organization ID, User ID, and Password to login and Token to authorize transaction.
Token is used to secure financial transactions and will only be given to Single Access User and Authorizer User that has been appointed to authorize transactions. Users do not need Token to login to Velocity Mobile.
There will only be 3 (three) incorrect attempts allowed.
Please ensure that you remember the PIN for a better Velocity Mobile experience in the future.
If you suspect any fraudulent activities on your account, please contact Call OCBC NISP immediately.
From Velocity Mobile, you could get information regarding Current Account, Saving account, and Time Deposit.
You are able to download your account statement in PDF format and according to specific period.
You will be able to trace back up to 90 (ninety) days.
Your account information will be updated real-time.
The account information displayed on your Velocity Mobile is the same as what the system will display on your Velocity@ocbcnisp (website), the account restrictions is based on the access granted to your user when it was first registered. Should there be any new accounts that you wanted to have access to via Velocity Mobile or Velocity@ocbcnisp (website), please contact Relationship Manager/Sales or Call OCBC NISP to add more accounts.
There are no maximum number of transactions per day.
As long as the User has gone through the hardware binding process, then he/she will receive notifications automatically for authorization.
Users could set the e-mail address for the notifications to be sent to when creating the transaction.
After the transaction has been authorized, there will be an information about transaction status, whether it is successful/failed. You can also open your account statement to check if your account has been debited correctly (the nominal) as when you create the transaction.
Yes, Velocity Mobile could cater all needs regarding future-dated transactions.
Velocity Mobile will not be charging administration additional fee for their users. However, users still subject transactional fees in accordance with applicable regulations for some services (similar to fees charged when users use Velocity@ocbcnisp), such as:
Velocity Mobile could provide variety of transactional banking services such as account information, fund transfer, bill payment and tax payment.
The Velocity@ocbcnisp (website) and Velocity Mobile has been integrated, therefore all transactions and activities that have been done on the Velocity@ocbcnisp (website) will be synchronized to Velocity Mobile, vice versa.
1 (one) User ID from 1 (one) Velocity Organization ID could be used on 2 (two) different devices. You could conduct the device binding process (as on the previous device) on the new device or you could also unbind your old device first, and then conduct the device binding process on your new device.
You could go to Settings – Security - Bound Devices, then you could select the device that you would like to unbind from Velocity Mobile or via login screen by choosing “Change User”.
Please directly contact Call OCBC NISP at 1500-999 and choose “Business Banking Customer” to block the phone number registered on Velocity@ocbcnisp system, then please inform us of your new phone number or if the old phone number could be re-used, then you can use the old phone number.
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