Easy Business Transaction from your Smartphone

Yes, all types of Users (Administrator, Viewer, Maker, Verifier, Authorizer, Single Access) can have access to Velocity Mobile.

You can contact Call OCBC NISP:

Telephone      : 1500-999 or +62-21-26506300 (from overseas)

                        and choose “Business Banking Customer”

Fax                : 021 - 57944000 / u.p. Client Services

E-mail            : clientservices@ocbcnisp.com

Service hours : Monday – Friday: 08:00am – 07:00pm (West Indonesia Time Zone)

                        Saturday: 08:00am – 12:00pm (West Indonesia Time Zone)

                        (closed for public holidays)

You can change your Password by doing the following steps:

• send an e-mail request to clientservices@ocbcnisp.com by using the registered e-mail address on Velocity@ocbcnisp. Please provide your Organization ID, User ID, and state the purpose of the e-mail, or
• you can also change your Password by using the “Forgot My Password” feature that is available on the login screen of Velocity Mobile, or
• if you have a User Administrator, the User have the ability to change your Password.

Customer allow to enter 3 (three) incorrect Password.

If your password is locked and you still remember your password, then you can do the following steps:

• send an request e-mail to clientservices@ocbcnisp.com by using the registered e-mail address on Velocity@ocbcnisp. Please provide your Organization ID, User ID, and state the purpose of the e-mail.
• if you have a User Administrator, then the password could be unlocked by that User.

• You can change your Password periodically or you can also change it in the event where you feel that other people knows your Password.
• Velocity@ocbcnisp and Velocity Mobile Password consists of minimum 8 and maximum 12 characters (minimum combination of 1 (one) upper case letter, 1 (one) lower case letter, and a number).
• Please refrain from using any passwords that have strong correlation with you as an individual such as your name, your birthday, or your phone number.

Yes, you will be able to change your password at anytime via Settings – Security - Change Password menu.

Velocity Mobile will automatically log you off after 15 (fifteen) minutes of inactivity.

2-Factor Authentication is a 2 (two) step user verification when user conduct online transactional banking. Velocity Mobile implemented 2-Factor authentication by using Organization ID, User ID, and Password to login and Token to authorize transaction.

Token is used to secure financial transactions and will only be given to Single Access User and Authorizer User that has been appointed to authorize transactions. Users do not need Token to login to Velocity Mobile.

There will only be 3 (three) incorrect attempts allowed.

1. For Hardware Token, you could send an e-mail request to clientservices@ocbcnisp.com by using your registered e-mail on Velocity@ocbcnisp. Please provide your Organization ID, User ID, Token serial number, and lock code (if locked), and please state the purpose of the e-mail.
2. For Software Token, you could send an e-mail request to clientservices@ocbcnisp.com by using your registered e-mail on Velocity@ocbcnisp. Please provide your Organization ID, User ID, Token type which is Software Token, and please state the purpose of the e-mail. After Token can be used, You could do the PIN changes yourself by accessingthe Settings – Security – Token Management - Forgot PIN menu. You will receive a One Time Password (OTP) verification code via text message (SMS), then you can create a new Software Token PIN.

Please ensure that you remember the PIN for a better Velocity Mobile experience in the future.

If you suspect any fraudulent activities on your account, please contact Call OCBC NISP immediately.

From Velocity Mobile, you could get information regarding Current Account, Saving account, and Time Deposit.

You are able to download your account statement in PDF format and according to specific period.

You will be able to trace back up to 90 (ninety) days.

Your account information will be updated real-time.

The account information displayed on your Velocity Mobile is the same as what the system will display on your Velocity@ocbcnisp (website), the account restrictions is based on the access granted to your user when it was first registered. Should there be any new accounts that you wanted to have access to via Velocity Mobile or Velocity@ocbcnisp (website), please contact Relationship Manager/Sales or Call OCBC NISP to add more accounts.

• LLG/SKN: maximum of IDR 1.000.000.000,00 (one-billion rupiah) in 1 (one) transaction.
• RTGS: more than IDR 100,000,000.00 (one-hundred million rupiah) in 1 (one) transaction.
• Online Transfer: maximum of IDR 50,000,000.00 (fifty-million rupiah) in 1 (one) transaction and maximum of IDR 500,000,000.00 (five-hundred million rupiah) per 1 (one) day per account.
• Purchase of foreign currency transaction against rupiah (via OCBC NISP Fund Transfer or Online FX menu): maximum equivalent USD 25.000,00 (twenty-five hundred US dollar) per month.
• Sale of foreign currency transaction against rupiah (via Online FX menu): maximum equivalent USD 25.000,00 (twenty-five hundred US dollar) in 1 (one) transaction.

There are no maximum number of transactions per day.

• OCBC NISP Fund Transfer: 24 hours – 7 days a week
• LLG/SKN: 03:00 pm West Indonesia Time Zone (business day)
• RTGS: 03:30 pm West Indonesia Time Zone (business day)
• Telegraphic Transfer: 02:30 pm West Indonesia Time Zone (business day)
• Online Transfer: 24 hours – 7 days a week
• Bill & Tax Payment: 24 hours – 7 days a week
• Online FX: 04:00 pm West Indonesia Time Zone (business day)

• Please ensure that you have a Velocity@ocbcnisp account.
• You can contact your Relationship Manager/Sales or contact Call OCBC NISP to register your phone number to your Velocity@ocbcnisp account.
• You can download Velocity Mobile from the App Store or Play Store and login using the same credentials that you use to login to your Velocity@ocbcnisp account.
• Please input the 6-digit verification number (OTP) that will be sent to your registered phone number via text message (SMS).
• You can start using Velocity Mobile.

As long as the User has gone through the hardware binding process, then he/she will receive notifications automatically for authorization.

• Status/Sender Alert à Notifications regarding the latest transaction status.
• Beneficiary Alert à Notifications that the beneficiary will receive regarding transactions that has been processed by the bank.

Users could set the e-mail address for the notifications to be sent to when creating the transaction.

After the transaction has been authorized, there will be an information about transaction status, whether it is successful/failed. You can also open your account statement to check if your account has been debited correctly (the nominal) as when you create the transaction.

Yes, Velocity Mobile could cater all needs regarding future-dated transactions.

Velocity Mobile will not be charging administration additional fee for their users. However, users still subject transactional fees in accordance with applicable regulations for some services (similar to fees charged when users use Velocity@ocbcnisp), such as:

1. LLG/SKN
   • Giro Umum, Multicurrency, Business Smart, Tabungan: Rp 2.500,00
   • Business Signature: Rp 1.500,00
2. RTGS

• Giro Umum, Multicurrency, Business Smart, Tabungan: Rp 25.000,00 (≤ 02:00 pm West Indonesia Time Zone) dan Rp 30.000,00 (≤ 02:00 pm West Indonesia Time Zone)
• Business Signature: Rp 22.500,00 (≤ 02:00 pm West Indonesia Time Zone) dan Rp 28.000,00 (≤ 02:00 pm West Indonesia Time Zone)

1. Online Transfer : IDR 6,500.00
2. Foreign Currency Transfer
   • Telex: Rp 50.000,00 (Giro Umum, Tabungan), Rp 100.000,00 (Multicurrency, Business Smart), Rp 75.000,00 (Business Signature)
   • Full Amount: equivalent USD 25
   • Provision: 0,125% with minimum USD 10 and maximum USD 15 (Giro Umum, Tabungan), Free (Multicurrency, Business Smart, Business Signature)
3. PLN Bill Payment: Rp 2,000.00
4. Telkom/Indihome, BPJS Kesehatan, and PDAM Bill Payment : Rp 2,500.00

Velocity Mobile could provide variety of transactional banking services such as account information, fund transfer, bill payment and tax payment.

The Velocity@ocbcnisp (website) and Velocity Mobile has been integrated, therefore all transactions and activities that have been done on the Velocity@ocbcnisp (website) will be synchronized to Velocity Mobile, vice versa.

1 (one) User ID from 1 (one) Velocity Organization ID could be used on 2 (two) different devices. You could conduct the device binding process (as on the previous device) on the new device or you could also unbind your old device first, and then conduct the device binding process on your new device.

You could go to Settings – Security - Bound Devices, then you could select the device that you would like to unbind from Velocity Mobile or via login screen by choosing “Change User”.

Please directly contact Call OCBC NISP at 1500-999 and choose “Business Banking Customer” to block the phone number registered on Velocity@ocbcnisp system, then please inform us of your new phone number or if the old phone number could be re-used, then you can use the old phone number.