What should I do if I forget my OCBC NISP Internet Banking Password?

You can reset your OCBC NISP Internet Banking Password via:

1. Click "Enter" on the main page, then click "Forget Password"
2. Enter your OCBC NISP Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter your OCBC NISP Debit Card PIN number
6. Your new Password will be sent via SMS to your mobile number

1. Click "Forget User ID" on the main page
2. Enter your OCBC NISP Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC NISP Debit Card PIN number
7. Your new Password will be sent via SMS to your mobile number

1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Reset Password”
3. Your User ID and password will be printed on the ATM receipt

1. Visit the nearest branch of Bank OCBC NISP
2. Complete Blocking/Reset Password-PIN form
3. Your new password will be sent directly to your email address

What should I do if I forget OCBC NISP ONe Mobile Password?

You can reset your OCBC NISP Internet Banking Password via:

1. Click "Enter" on the main page, then click "Forget Password"
2. Enter your OCBC NISP Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter your OCBC NISP Debit Card PIN number
6. Your new Password will be sent via SMS to your mobile number

1. Click "Forget User ID" on the main page
2. Enter your OCBC NISP Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC NISP Debit Card PIN number
7. Your new Password will be sent via SMS to your mobile number

1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Reset Password”
3. Your User ID and password will be printed on the ATM receipt

1. Visit the nearest branch of Bank OCBC NISP
2. Complete Blocking/Reset Password-PIN form
3. Your new password will be sent directly to your email address

How to block your credit card in case of missing or stolen?

What is NYALA?

1. NYALA is a service from Bank OCBC NISP that will give you financial solutions to grow money and provide various benefits so you can be #FinanciallyFIT.

   Per September 1, 2022, the NYALA service will have four benefit tiers based on the Average Combined Balance: BASIC, FIT, PRO and MASTER.



2. What are NYALA Benefits?

   NYALA benefits effective September 1, 2022:

   NYALA LEVEL	BENEFITS FOR YOU EVERY MONTH						FINANCIAL FITNESS SOLUTION
   	Free BI-FAST transfer fee	Free online transfer fees to any bank	Free cash withdrawal fees at any ATM	Free e-wallet top up fee & monthly bill	Monthly Cashback	Admin Fee	Join Financial Class	Financial Consultation with Nyala Trainer
   Let’s Get Started! Average combined balance IDR 0 - <1 million	Unlimited	–	–	–	–	IDR 10 thousand	Limited to Basic Financial Class only	1x Consultation per year
   BASIC Average combined balance IDR 1 - <10 million	Unlimited	5x	5x	5x	–	Free		2x Consultation per year
   FIT Average combined balance IDR 10 - <25 million	Unlimited	10x	10x	10x	–
   PRO Average combined balance IDR 25 - <50 million	Unlimited	20x	20x	20x	Cashback up to IDR 50 thousand/month *T&C Applied		Unlimited to All Classes	6x Consultation per year
   Master Average combined balance >= IDR 50 million	Unlimited	30x	30x	30x

   
   

   *get monthly cashback IDR 50 thousand for OCBC NISP Credit Card holders or IDR 25 thousand for customer who does not have OCBC NISP Credit Card, by making payment/purchase transaction using ONe Mobile min. IDR 200 thousand.

   Information:

   • Free Cash Withdrawal fees apply at ATMs at Prima, Bersama, and OCBC Singaporean ATMs.
   • Free Purchase and Payment transaction fees apply via ATM/Internet Banking/ONe Mobile OCBC NISP.
   • Free interbank transfer fee applies via ATM/Internet Banking/ONe Mobile/Velocity OCBC NISP with Online Transfer and LLG/SKN or BI-FAST via ONe Mobile.
   • The NYALA Service Fee is charged if the average combined balance is less than IDR 1,000,000 (one million rupiah). Other fees that apply at the Savings and Current Account product level in the form of Monthly Administration Fees and/or Fees Below the Minimum Balance (fall below fee) do not apply to Customers with NYALA service.


3. What is Combined Balance?

   The Combined Balance calculates all products (including Sharia products) owned by the Customer in the form of savings, time savings, current accounts, time deposits, and Wealth Management products such as Bonds, Mutual Funds, Foreign Exchange and Bancassurance (using market indication value or investment cash value).

   The Average Combined Balance (per month) is calculated by adding up balances on all products at the end of each day, then at the end of the month divided by the number of days in the month. Calculations are made from the 1st (one) day to the end of the month (28 / 29 / 30 / 31).



4. How do NYALA Service Benefits and Fees Apply?
   • The NYALA benefit at each level will be valid for 1 (one) month, with a Transaction Fee Free benefit period from the 3 (third) to the 2 (two) of the following month.
   • Every month, an automatic review will be carried out to determine the Customer's benefit levels based on the applicable benefit scheme. As a result, the Benefit Quota will be restored on the 3 (third) month date according to the Customer's level.
   • Customers will receive the highest benefit level in the first month the Customer joins the NYALA service. From the second month onwards, the Customer will get the benefit levels according to the average Combined Balance in the previous month.
   • If the Average Combined Balance per Month of the Customer is less than Rp1,000,000 (one million rupiah), the Customer will be charged a Service Fee of Rp10,000 (ten thousand rupiah) per month, and the fee will be charged every 3 (third) month date.
   • During 2022, the NYALA Service fee will not be charged to the Customer, in accordance with the applicable program: https://www.ocbcnisp.com/id/promo/2021/12/28/bebas-biaya-layanan-nyala-individu


5. What are the Monthly Cashback Terms from NYALA Service?

   More information can be accesed here



6. What are the Requirements to Join the NYALA Service?

   To join the NYALA service, you must be an OCBC NISP Customer and have at least 1 (one) savings product from OCBC NISP.



7. How to check your Active Nyala Benefits?

   



8. NYALA Level Simulation

   Example A:
   You are an OCBC NISP Customer and activated NYALA for the first time on September 1, 2022. You will receive the MASTER benefits in the first month regardless of your Combined Balance. The following month, on October 3, 2022, the Bank will review whether you stay, increase or decrease the level based on your September 2022 Average Combined Balance. During the next month (October 3 – November 2 2022), you can enjoy the benefits level according to your Average Combined Balance.

   Example B:
   You are an OCBC NISP customer who activated NYALA Digital or NYALA Individual before September 1, 2022. On September 1, 2022, your NYALA benefit level will be automatically updated according to the NYALA benefit provisions in point (2) above. You will enjoy the MASTER level benefits in the first month as a welcome reward. The following month, on October 3, 2022, the Bank will review whether you stay, increase or decrease the level based on your September 2022 Average Combined Balance. During the next month (October 3 – November 2 2022), you can enjoy the benefits level according to your Average Combined Balance.

How to open a savings account?

How to open a deposit account?

How to open a giro account?

How much transfer fee for foreign currency?

What are the benefits obtained from Tanda 360 Plus?

Are the benefits of no transfer fees via internet banking and ATMs with the provisions that after a minimum IDR 10 million balance transaction is only valid in IDR?

Yes, no fee is only valid in IDR

What is Global Wallet Feature?

What is the difference between Tanda Premium and Other Savings in OCBC NISP?

What types of Currencies that available for Tanda Premium?

What benefits that can I get if I have a Tanda Premium?

• Flexibility on using the savings account
• Optimal Interest Rate
• Free cash withdrawal fee at OCBC NISP ATM, Prima Network*, Shared Network*, and OCBC Singapore*.
  (Note : *In addition to ATM OCBC NISP is free of charge if the balance in account at least IDR 50 million after transaction was made. Max 10x per month.)

What is dormant account?

What is dormant administration fee?

How much does dormant administration cost?

• IDR 15,000 for account with IDR based currency or multicurrency (Tanda 360 Plus)
• SGD 2 for Tanda Valas SGD account
• USD 1 for Tanda Valas USD account

When will this fee be applied?

What products will be applied with dormant administration fee?

For Tanda 360 Plus (multicurrency), will dormant administration fee be applied in each currency?

Does an account with dormant status can be re-activated?

What should I do if I want to re-activate a dormant account?

How can I ensure that my account is not dormant?

How do I know if my account is dormant or not?

Reference Case(s):

1. Q: I have Tanda 360 Plus account (multicurrency). If I only use IDR, SGD, and USD, will the remaining currencies that are not used be applied with dormant administration fee?
   A: No, if there is minimum one active currency in a multicurrency account, it will be counted as an active account (for all currencies).
2. Q: I have 3 accounts: Tanda Junior, Tanda 360 Plus, Tanda Reguler; where all of the accounts are dormant. How will the dormant administration fee be applied? A: Dormant administration fee will be applied for each account with dormant status. In this case, fee will be applied for all three accounts with dormant status. The monthly dormant administration fee is IDR 45,000 (3x Rp 15,000).
3. Q: I do not make any transactions in my inactive account, but I have bonds product that gives regular coupons. Does my account will be dormant?
   A: No. With the regular crediting of bond coupons, the status of the account will be kept active. In addition to that, these are transactions that will keep your account active:
   • Incoming transfer from other Bank through online, SKN, RTGS, and Telex
   • Incoming transfer from OCBC NISP
   • Matured time deposit
   • Regular purchase of mutual funds (RDB)
   • Periodic transfer (standing instruction)
   • Regular insurance premiums
4. Q: I received a deposit interest credit, can the transaction keep my account status active?
   A: No, the transaction cannot keep the account status active. In addition, monthly installment for produk Tabungan Berjangka - TAKA also cannot keep the account status active.
5. Q: Are there any transactions that can still run in the account even though the status is dormant?
   A: Yes. However, the following transactions will not change the dormant account status to active:
   • Administration fee/saving tax
   • Crediting savings/account interest
   • Automatic debiting of dormant accounts, such as: payment of installments/interest, Safe Deposit Box (SDB) rental fees, and others can still be done as long as the balance is sufficient.

How do you pay off the loan as a complete settlement?

How do you pay off the loan as a partial settlement

How do I request a photocopy of credit documents?

What documents needed to apply for a multi-use credit?

How to Track Outstanding Credit Balance?

How to Refund Insurance for Settled Credit?

What's the difference between Easy Start KPR and Normal KPR?

Why Easy Start KPR is a solution to have a home faster?

Early installments mean that it will be heavy the following year?

What price can a house be financed by KPR Easy Start?

What are the KMG facilities at Bank OCBC NISP?

What is the amount of KMG Credit financing?

Apa Jaminan yang dapat digunakan untuk mengajukan Kredit Multi Guna?

What time period is available?

Until when do customers get insurance protection during the credit period?

What documents are needed to apply for a Multi Purpose Credit?

How to rearrange the amount of installments?

What if the customer wants to pay off all remaining loans before they are due?

Will I be fined if I make a payment late 1 day from the due date?

My payment is autodebet and there are late installment penalties, will the fine be debited at the same time as the installment principal?

Is there a maximum deadline for early termination (ET)?

What will be the impact if after my tenure has ended, the BPKB guaranteed in PT. Bank OCBC NISP Tbk is not taken immediately?

How to see my Credit Card CVV number?

Q:How to see my Credit Card CVV number?
A: The CCV number is no longer visible on the back of the Nyala Platinum credit card. The CVV number can be seen on the ONe Mobile Application. With the following steps:

1. Open the ONe Mobile app
2. Click the Financial tab
3. Continue to Loan
4. Select type Nyala Platinum Credit Card
5. Click Card Details
6. Next input the ONe Mobile transaction PIN
7. Then the CVV and Exp Date of the Credit Card can be seen

Q:If customer already has Nyala saving account, how to apply Nyala Platinum Credit Card?
A: Customers can open credit card by applying Nyala Platinum Credit Card via ONe Mobile, Branch (through Service Advisor or Relationship Manager), MSA, TANYA 1500 – 999 and the OCBC NISP Website

Q:What if a customer doesn't have Nyala account but wants to apply Nyala Platinum Credit Card?
A: Customers are required to have Nyala account first. Customers can open Nyala account through all bank channels like ONe Mobile, One Store, Branch and MSA

Q:What if a Premier Banking customer wants to have Nyala Platinum Credit Card?
A: Nyala Platinum Credit Card can only be owned by customers who are members of the Nyala service or when applying for Nyala Platinum Credit Card, customers must also join the Nyala service

Q:What if a customer who already has Nyala Platinum Credit Card becomes a Premier/Private Banking customer in the future?
A: Customers who previously have Nyala Platinum Credit Card can still have it and there will be no card closing even though the customer is already a Premier/Private Banking customer

Q:If the customer has received 8% cashback, can the customer claim the NUP program?
A: Yes, as long as it follows the provisions of the NUP program

Q:How to join reward points program from Nyala Platinum Credit Card?
A: Nyala Platinum Credit Card doesn’t have reward points feature

Q:Why is there no signature panel on the Nyala Platinum Credit Card?
A: Since 1 July 2020 for every Credit Card transaction in Indonesia it is mandatory to use a PIN and overseas transactions also use a PIN or contactless so that the signature column can be removed

What are the requirements to get an OCBC NISP Titanium Credit Card?

What is the interest and the tenor of OCBC NISP Titanium Credit Card installments?

How do you apply for OCBC NISP Titanium Credit Card installments?

Change the transaction to installment by sending the SMS format:

OCBCNISP [space] INSTALLMENT [space] 16 Digits Credit Card Number # Transaction Number # Tenor

Send to 6477

Are there any fees charged to credit card installments submitted?

How much is the annual fee for OCBC NISP Titanium Credit Cards?

How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?

How do you have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

1. Enter with your USER ID and Password ONe Mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?

Who can register for OCBC NISP ONe Bill?

All basic OCBC NISP Credit Card holders.

How do I register for OCBC NISP ONe Bill?

For registration please contact:

1. Tanya OCBC NISP 1500-999; or
2. Relation Manager

When will OCBC NISP ONe Bill be effective to proceed the payment?

OCBC NISP ONe Bill will proceed the payment in the following month (D + 3) for all registered bills that received and not paid yet.

Example:
If you register your PLN bill with the OCBC NISP ONe Bill facility on January 5, 2021, OCBC NISP ONe Bill will start to pay the bill on 8 January 2021.

How many recurring bills can I register on OCBC NISP ONe Bill?

You can register as many recurring bills as you want as long as your card's credit limit is sufficient.

How is the billing process of OCBC NISP ONe Bill?

Recurring bills from service providers will be paid through OCBC NISP ONe Bill and billed via your OCBC NISP credit card that inform monthly through billing statement.

For the smooth bill payments, please ensure the limit availability on your OCBC NISP Credit Card.

What kind of bills can be paid through OCBC NISP ONe Bill?

How much administrative cost for ONe Bill?

OCBC NISP ONe Bill charges admin fees for the following service providers:

• PLN IDR 2,800 per bill payment
• AETRA / PDAM IDR 3,000 per bill payment
• Telkom and IDR 2,500 per bill payment

How will I receive the proof of bill payment?

The bill that has been paid will be printed on your OCBC NISP Credit Card Billing Statement that mentions billing information such as the name of each Provider, customer number and the payment amount.

How can I be sure that the amount paid by OCBC NISP ONe Bill is the correct amount?

You can compare it with the monthly routine billing statement which you will still receive every month from the service provider.

Who should I contact if there is a problem with my routine monthly bill payments?

You must directly contact the related service provider. Example, if your Telkom bill suddenly increases, then you must contact the nearest Telkom service office/contact center.

Is it necessary to re-register my billing on ONe Bill if my credit card number changes?

Yes, you must contact Tanya 1500-999 or your Relationship Manager to re-register your ONe Bill to the new OCBC NISP Credit Card number.

Do I need to re-register if my customer number change?

You need to contact Tanya OCBC NISP 1500-999 or your Relationship Manager to cancel the old customer number and register a new customer number. This is necessary to prevent payment from your old customer number.

If I no longer use one’s partners service, do I also have to cancel my OCBC NISP ONe Bill registration?

Yes, you must cancel your OCBC NISP ONe Bill registration to prevent future bill payments, because partners can give your customer number to other new customer.

How can I cancel my OCBC NISP ONe Bill participation?

You can directly call Tanya OCBC NISP 1500-999 to stop using the OCBC NISP ONe Bill facility. Cancellations are effective starting on the following month (month +1).

Will I get Voyage Miles / Poinseru from OCBC NISP ONe Bill transactions?

All ONe Bill recurring transactions do not get any Voyage Miles / Poinseru.

What are the requirements to get an OCBC NISP Titanium Credit Card?

How do I get OCBC NISP Platinum Credit Card Reward Points?

What are the conditions for exchanging OCBC NISP Platinum Credit Card Reward Points?

Terms and Conditions for Exchange of OCBC NISP Platinum Credit Card Reward Points through www.poinseru.com:

• Exchange points only through the website at www.poinseru.com.
• Redeem Points through the www.poinseru.com website using the Online Banking User ID and password.
• For customers who do not yet have an Online Banking user and password to log in to the website at www.poinseru.com, can register at the nearest OCBC NISP branch office.
• The entire process of exchanging Credit Card Reward Points can only be done through www.poinseru.com
• Points earned from all banking activities, such as savings and credit cards at Bank OCBC NISP will be combined into ONe Points at www.poinseru.com.
• Installments and dispute transactions do not get points.
• Product criteria that are included in the Reedem Points are Credit Card (OCBC NISP Platinum Only), OCBC NISP Debit Card, Savings (conventional and Sharia), and E-Channel (ATM, Internet Banking, Mobile Banking, SMS Banking).
• Prizes in the form of E-vouchers will be sent to the relevant customer's email address.
• Points earned by the customer are valid for 12 months from the time the points are formed.
• The point exchange verification process on the website www.poinseru.com uses SMS (for Mobile Banking customers) and tokens (for Internet Banking customers).
• Information about the amount, expiry period and history of points in the website is seen through www.poinseru.com.

How do you redeem Poinseru?

Points redemption for prizes are made directly through www.poinseru.com. Here are the steps to exchange your points:

1. Enter https://www.poinseru.com/ and see the gift catalog that can be exchanged
2. Exchange points and get attractive prizes!
3. Enter the name and information needed to send the prize.
4. Points redeemed will reduce your previous accumulated points.

For more information about the question and answer exchange question, please visit https://www.poinseru.com/#!/redeem-point

How much is the annual fee for OCBC NISP Platinum Credit Card?

How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?

How do I have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

1. Enter with your USER ID and Password ONe Mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?

What are the requirements to get an OCBC NISP 90°N Credit Card?

How do I get OCBC NISP 90°N Credit Card Travel Miles?

• Every domestic transaction IDR 10,000 and overseas IDR 8,000 = 1 Travel Miles
• Double Travel Miles for overseas transactions at Restaurant, Transportation, Hotel and Flight (maximum 500 Travel Miles per bill)

How do I redeem my Travel Miles?

Redeem your Travel Miles through Tanya OCBC NISP 1500-999 with:

1. Every 1 Travel Miles can be exchanged for 1 GarudaMiles / 1 KrisFlyer / 1 AA BIG Point
2. Travel Miles for free annual fee
   • Redeem 25,000 Travel Miles for one year free annual fee (Basic Card Holder)
   • Redeem 12,500 Travel Miles for one year free annual fee (Supplement Card)
3. Travel Miles for any rebates for your transaction
   • Merchandise/Voucher
   • Travel Rebate for all travel transactions or all your transaction 2,500 Travel Miles = IDR 100,000

What are the conditions of Travel Miles OCBC NISP 90°N Redemption?

Collect Miles from Favorite Airlines or Exchange Whatever Your Travel Needs with OCBC NISP 90°N Credit Card

• Get 1 (one) Travel Miles for every IDR 8,000 (eight thousand Rupiah) overseas retail transaction and every IDR 10,000 (ten thousand Rupiah) domestic retail transaction
• Double Travel Miles for overseas transactions at Restaurant, Transportation, Hotel, and Flight (maximum 500 Travel Miles per bill)
• Airline Miles will be provided in the form of Travel Miles which can be seen in the Miles balance column on the billing statement
• Conversion of 1 (one) Travel Miles is 1 KrisFlyer (Singapore Airlines) / 1 GarudaMiles (Garuda Indonesia) / 1 AA BIG Points (Air Asia)
• Travel Miles can also be redeemed for other options through Tanya OCBC NISP 1500-999
• Shopping transactions that get Travel Miles are retail shopping transactions from major Credit Cards and additional Credit Cards that have been recorded in the Bank system and do not include all installment transactions, cash withdrawals, Loans on Phone and canceled transactions
• Foreign transactions are transactions that are recorded in foreign currencies other than Rupiah (IDR)
• Travel Miles will be credited a maximum of 1 month after the transaction is posted to the Bank system
• Travel Miles are only given on your main credit card with payment status smoothly and not blocked.

How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?

How much is the annual fee for OCBC NISP Credit Card 90°N?

How do I have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

1. Enter with your USER ID and Password ONe Mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)

How do I block a credit card if it's lost or stolen?

How to collect Travel Miles faster (Travel Miles Activation Bonus)?

Travel Miles Bonus

• Activation Bonus of 3,000 Travel Miles*
• Monthly bonus 1,000 Travel Miles**
• Travel Miles bonus for opening Tanda 360 Plus Saving accounts program

*Enjoy an Activation Bonus of 3,000 (Three Thousand) Travel Miles

• Activate your OCBC NISP 90°N Credit Card
• Make a retail transaction accumulation of at least IDR 5,000,000 (five million Rupiah) in the 3 months since your OCBC NISP 90°N Credit Card is approved
• Shopping transactions that are calculated are the total purchase transactions of the main Credit Cards and additional Credit Cards that have been booked in the Bank system no later than 3 (three) months from the date your OCBC NISP 90°N Credit Card is approved
• Not valid for installment transactions, cash withdrawals, Loans on Phone and canceled transactions
• Activation bonus will be seen on the billing statement a maximum of 2 months after the number of transactions is eligible
• Activation bonus will only be given to the main credit card
• An activation bonus will be given to customers with current payment status and no blocking
• The bank has the right to cancel the awarding of miles if an indication of fraud is found.

** Enjoy 1,000 (one thousand) Travel Miles monthly Bonus

• Perform a retail transaction accumulation of at least IDR 60,000,000 (sixty million Rupiah) in the current month
• The bank has the right to cancel the awarding of miles if an indication of fraud is found

Collect Travel Miles Faster

• Get Fly Free to Singapore
• 3,000 Travel Miles Activation Bonus Program
  Perform an activation bonus program IDR 5 million transactions in the first 3 months
• 12,000 Travel Miles Tanda 360 Plus Saving Program
  Open Tanda 360 Plus saving account for certain period = hold IDR 220 million for 6 months or hold IDR 110 million for 12 months (until 31 Desember 2021)
  (This terms of the Tanda 360 Plus placement program saving may change at any time in accordance with the Bank's policy. Contact Tanya OCBC NISP 1500-999 for the latest information and programs for the OCBC NISP 90°N Credit Card)

Total earned 15,000 Travel Miles

Example: Flight CGK-SIN-CGK with Singapore Airlines requires 15,000 KrisFlyer (Illustration of prices in June 2021)

What are the benefits of using a GPN card?

• can use EDC and ATM machines from any bank when transacting in Indonesia
• Security, equipped with chip technology to provide security maximum data when the OCBC NISP
• Debit GPN Card is used for transactions within the country.
• A more attractive transaction limit
• Expenditures for Shopping Spending through EDC machines of any bank in the country are not
  charged.

What is a GPN chip debit card?

A system that integrates various payment channels that facilitate electronic transactions. With interconnection and interoperability, GPN enables electronic transactions to be used by all Indonesians for domestic transactions, so that people can enjoy safe, quality and efficient electronic transaction services.

When is GPN debit cards can start exchanging at the Branch?

GPN cards are available in Jabodetabek and Bandung Branches starting on May 21, 2018. While other branches in other regions will be available in early June 2018.

What is Online Debit Card?

Online Debit Card is online payment tools that have card number, 3 digits of CVV (Card Verification Value), and expiration date. Online Debit Card can be activated through ONe Mobile application by all OCBC NISP Customers who already have a savings account & Internet ID User Banking/Mobile Banking.

What are the differences between Physical Debit Card & Online Debit Card?

• Physical Debit Card is used to transact offline in stores/physical merchant.
• Online Debit Card is used to transact online in the e-commerce platform.

What are the advantages of Online Debit Card?

Various benefits that you can enjoy with an Online Debit Card:

1. Set the limit as you like, you can set transaction limit up to Rp 50 million per day.
2. Secure transactions with transaction verification via OTP (One Time Password).
3. Flexible, you can have up to 3 active cards at once for your various needs.
4. Easy, hassle free, free of charge, and no need to top up.

What kind of transactions does Online Debit Card can be used for?

Online Debit Card normally is used to transact online in e-commerce platform, transactions in GOJEK & GRAB or subscription entertainment service provider applications such as Netflix, Spotify, Apple TV, and others, as payment alternatives such as credit cards.

Are transactions with Online Debit Card secure?

Transactions with Online Debit Card is very safe, because:

• There is verification of transactions via OTP (One Time Password) that is sent only to your handphone.
• Have a special card number that is different from the physical debit card number.
• Separate transaction limits from physical debit card.

Where customers be directed to ask questions?

You can ask questions to:

• TANYA OCBC NISP to 1500999
• E-mail to tanya@ocbcnisp.com

For more complete information regarding Online Debit Card, please click bit.ly/on_vdcbook

What are the requirements to get an OCBC NISP Voyage Credit Card?

How do you get Voyage Miles for OCBC NISP Voyage Credit Card?

What advantages does Voyage Miles have? How do you exchange your Voyage Miles?

Exchange of Voyage Miles can be done through Voyage Exchange at voyage@voyageexchange.co.id or at + 6221-26506363

.

Exchange your Voyage Miles for:

• Tickets for all airlines, wherever the destination is, at any time without knowing the blackout date & expiry date.
• Hotel, restaurant and vehicle rental reservations for travel convenience.
• Additional non-card holder tickets such as family members & colleagues.
• Purchase dream items and lifestyle needs.
• Every 2 Voyage Miles can be exchanged for 1 GarudaMiles / 1 Krisflyer / 2 AirAsia BIG Points without minimum exchange.

  Always use Voyage Miles to purchase any airline ticket, and get more Frequent Flyer Miles from that airline.

  Benefits of Voyage Exchange

  Contact Voyage Exchange as your personal assistant to get a variety of personal services 24 hours, 7 days a week

   

• Exchange of Voyage Miles
• Travel itinerary settings
• Recommended tourist attractions
• Vehicle rental including Limousine facilities
• Voyage Miles balance information
• Reserve your favorite restaurants and families, both at home and abroad
• Personal buyer lifestyle needs ranging from gadgets, bags, jewelry to special wedding anniversary gifts for beloved couples
• Purchase tickets for your favorite music concert or show worldwide

To enjoy a variety of services above, please contact Voyage Exchange viavoyage@voyageexchange.co.id or at + 6221-26506363 "

What Travel Privileges can be obtained from OCBC NISP Voyage Credit Cards?

Get comfort on every trip with the following exclusive facilities:

• Domestic Airport Lounge

  Free access at executive airport lounges in major cities throughout Indonesia. (For more information click here)

• International Airport Lounge

  Free access 2 (two) times per year in executive airport lounges at more than 850 airports worldwide. (For more information, click here)

• Travel Insurance
  Travel insurance protection up to IDR 10 billion for every flight ticket purchase.
  Valid for airplane ticket purchases using OCBC NISP Voyage Credit Cards, including flight ticket exchanges using Voyage Miles.
1. Travel Insurance Information, click here
2. Insurance Policy, click here

How much is the annual fee for OCBC NISP Voyage Credit Cards?

• Primary Card : Free annual fee as long as the primary cardholder are a valid Premier Banking customer and maintain a minimum total balance assets (AUM) IDR 500.000.000
• Supplementary Card : IDR 2.500.000 or, joining on Tanda 360 Hold Saving Program or, by minimum total spend of primary and supplement IDR 300 million in one previous year

• Primary Card: IDR 8.000.000 or, by minimum total spend of primary and supplement IDR 300 million in one previous year
• Supplementary Card: IDR 2.500.000 per card

How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?

How do I have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

1. Enter with your USER ID and Password ONe Mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?

Why is my chip debit card limit now for a maximum cash withdrawal of IDR 15 million / day / account and bank transfers can only be a maximum of IDR 50 million / day / account?

What if I have 2 or more chip / debit ATM cards AND are connected to the same 1 account? What is the maximum nominal amount of bank transfer and cash withdrawal that I can do with my second ATM / Debit Card, third card, etc.?

What if I use the same chip / ATM Card and do cash withdrawals and interbank transfers from my second OCBC NISP account (or my other account at OCBC NISP)?

What about the transaction limit for book transfers, purchases, payments and shopping on my chip / debit card? Will it also be limited to the account level?

The new rules for limit transactions for cash withdrawals and transfers between debit card bank applies to all types of debit cards?

"This means that my magnetic ATM / Debit Card is a cash withdrawal and limit transaction limit interbank transfers are still at the card level?"

Will I be notified by the Bank if my magnetic debit card will be deactivated in the future?

What is a GPN chip debit card?

For example, if currently existing customers have Tanda 360 account and Tanda Premium account. Each of these accounts has VISA debit card, how is the debit card exchange mechanism?

Are Customers allowed to have no debit cards at all (GPN and Mastercard) for accounts that have been opened at Bank OCBC NISP?

Are customers who currently have a GPN debit card allowed to have a GPN debit card from Bank OCBC NISP again?

For now, the chip debit card design for Tanda Junior (Mighty Saver) is not yet available. What should the branch do if there is a new Tanda Junior account opening or someone wants to exchange the old Tanda Junior card for a chip debit card?

Will the issuance of Tanda Junior chip debit cards with this name be charged according to the provisions?

Until when does the process of giving chip debit cards to Tanda Junior (using the EA chip debit card design) take place?

Bank OCBC NISP has how many types of chip debit card designs?

Can VISA debit cards still be given to customers?

What is the mechanism for ordering cards to EBSP as long as the Master Card is not yet available?

When is GPN debit cards can start exchanging at the Branch?

CMS Payroll Customer Employees whose cards have been submitted collectively by the Customer's PIC, but do the activation individually to the Branch, how is the handling?

What are the benefits of using a GPN card?

How is the mechanism for give GPN debit cards to customers?

What is the limit on the number of chip debit cards that can be given to customers?

What if the customer wants a third additional debit card and so on?

Will every addition of a debit card (excluding 1 GPN card and 1 Mastercard card) be charged immediately?

Why does the customer get additional card fees as mentioned above?

Does the access of 1 debit card to 6 accounts also apply to different eyes money?

Chip debit cards can be associated with a max of 6 account numbers. What account products can be linked to the card?

My OCBC NISP Mastercard ATM/Debit Card has a signal symbol. What does it mean?

OCBC NISP Mastercard ATM/Debit Card is equipped with contactless feature.

The benefit of contactless feature is cardholders can make transactions without having to insert the card into the EDC (Electronic Data Capture) machine and without having to enter a PIN for a certain transaction amount.

Example:

• For transaction ≤ IDR 1 Million/day, customers no need to enter PIN.
• For transaction > IDR 1 Million/day, customers need to enter PIN.

My OCBC NISP Mastercard ATM/Debit Card has a contactless symbol. Does it mean I can use this feature?

What is the transaction limit using an ATM/Debit card with a contactless feature?

If I don't want to use this feature, can it be disabled?

Is this ATM/ Debit card with a contactless feature safe to use for transactions?

The OCBC NISP debit card with the contactless feature is guaranteed to be secure because it only includes 1 code that protects the customer's payment information for each transaction and if the customer accidentally taps twice, the customer will not be billed twice.

In addition, there are already security procedures for contactless feature transactions with a nominal value of ≤ IDR 1 million without a PIN:

• The contactless reader must be ~4 cm away from the card/device, making wireless skimming impossible to commit fraud
• Cardholder detail information and card security codes are not stored on the chip, so they cannot be used to make counterfeit cards
• Every transaction is protected by a unique cryptogram which is dynamic and cannot be duplicated

However, if you still don't want this feature, you can deactivate this feature independently by logging into OneMobile (Settings Menu → Card Settings/Card Management) or visiting OCBC NISP branch.

Can I use an ATM/Debit card with a contactless feature in the country?

Why if I use a credit card that already has a contactless feature in the country, the transaction can be successful?

This is because our Bank Regulator currently only allows ATM/Debit card transactions on the GPN (National Payment Gateway) network to be processed by reading the card chip, namely by inserting the card into the available card slot on an EDC or ATM machine.

This GPN rule does not apply to Credit Cards, therefore if you have a Bank OCBC NISP Credit Card with a contactless feature, transactions can be made domestically.

My OCBC NISP ATM/ Debit card type is a GPN card. Can I use the contactless feature too?

How much is the Premium allocation for investment?

Is a medical examination necessary?

What benefit attach to this product?

How do I pay the insurance Premium?

What should I do to submit the insurance claims?

Is a medical examination necessary?

How do I pay the insurance premium

How do I buy this product in OCBC NISP?

What should I do to submit insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical check up necessary?

What is the benefit if there’s a risk happen to the Insured?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC NISP Branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical check up necessary?

Can a partial withdrawal be made?

What is the benefit if there’s a risk happen to the Insured?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager atau cabang OCBC NISP, to be forwarded to Great Estern Life Indonesia, or
• Send directly to Great Eastern Life Indonesia

Is a medical check up necessary?

Can a partial withdrawal be made?

What is the benefit of insurance to the beneficiary

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• complete the documents as stated in the policy
• submit the complete documents to dedicated Relationship Manager or OCBC NISP branch office to be forwarded to the Insurance Company, or send directly to Insurance Company

Can I do Mutual Fund transactions at any time through ONe Mobile?

What are the requirements for opening an investment account or Single Investor Identification (SID) ?

1. Apply for individual customer
2. Having an OCBC NISP account
3. Having an E - KTP for Indonesian citizen
4. Fill in personal data & risk profiles, as well as uploading required documents thorugh ONe Mobile

How to open a Mutual Fund Investment account?

1. Click "Wealth Management" menu
2. Select "Mutual Fund"
3. Upload the required documents and complete the Customer Data
4. Select your account that will be used to invest and click "Agree" to the Terms and Conditions
5. Enter your PIN or SMS Token, then click "next"
6. Check out this video for following steps to open an investment account

How do I purchase the Mutual Funds in Bank OCBC NISP?

1. Click "Wealth Management" menu
2. Then select "Mutual Fund" menu
3. Click "Buy"
4. Select Mutual Fund product
5. Input the transaction data
6. Check the transaction detail, then click "next"
7. Click "Terms and Conditions", then click "Confirm"
8. Enter your transaction PIN or SMS Token, then click "next"
9. Check out this video for following steps to purchase mutual funds via ONe Mobile

What should I do if the process of purchasing a mutual fund fail?

How do I sell or redeem the Mutual Fund in OCBC NISP?

Can Mutual Funds be redeem at any time and how long does it take for the redemption process?

Is there any profit or loss information on my mutual funds?

1. Click "Wealth Management" menu
2. Select "My Investment" to see the profit/loss potency of your investment products
3. Click the investment products that you have for details on the profit/loss potency for each transaction

Are the funds invested in Mutual Funds safe?

Is Mutual Fund investment profitable?

Mutual Fund Disclaimer

Mutual fund is a capital market product, NOT PT. Bank OCBC NISP's (“Bank”) product NOR the Bank’s third-party deposit, thus it is not guaranteed by the Bank and excluded from the government guarantee program or Lembaga Penjamin Simpanan.

Before deciding to invest in Mutual Fund, the customer shall read and understand the contents of documents related to Mutual Fund products (Mutual Fund General Terms and Conditions, prospectuses, and other documents) particularly regarding the investment policies and investment risks including but not limited to risk of decline in principal, market risk, credit risk, liquidity risk, currency risk and risk of political or regulatory changes.

All investment decisions made are responsibility of the customer and the customer is willing to accept all risks arising from the investment.

Past performance is no indicative of future result.

The Bank only acts as a selling agent and the customer releases the Bank, its management and employees from all responsibilities, losses and claims, lawsuits and/or demands in any form from any third party.

What is the meaning of investment account or Single Investor Identification (SID)?

What are the requirements for opening an investment acccount or Single Investor Identification (SID)?

1. Apply for individual WNI customers who do not have tax obligation in other states
2. Having an OCBC NISP account
3. Having an E - KTP
4. Fill in the data & risk profile, along with uploading the required documents through ONe Mobile

How to open an investment account through ONe Mobile?

1. Click Wealth Management menu.
2. Select the desired Bond investment product
3. Upload the required documents, complete the Customer Data and Risk Profile.
4. Select an account that will be used for investment, then click Agree to the Terms and Conditions
5. Enter your PIN or SMS Token, then click next.

How long does it take to open an investment account?

What should I do if I cannot do registration for investment account?

Are there any fees for the Bond transaction?

Will I receive a trade confirmation when transacting bonds?

Still have question regarding investment?

1. Want to Know What are the Benefits of Investing in Bonds? Check Out the Following Article
2. Indonesian Government Bonds, Check Out the Following Article
3. What is Yield and Bonds Coupon? Check Out the Following Article
4. The Difference between Tenor and Duration, Check Out the Following Article

What is the difference between Unit Link and Non - Unit Link?

What Banca products are available in OCBC NISP?

What are the advantages and disadvantages of buying insurance products at a bank compared to directly from an insurance company?

1. One Stop Financial Solution - Customer can get solutions for all financial needs at Bank OCBC NISP
2. Premium payment is easier because by autodebeting from Bank account, customers do not have to worry about being late in paying every month
3. Customer can come to the Bank if they need after sales service regarding to the purchase of customer protection products at the Bank

How do I determine the right Sum Insured?

• Determine the estimated monthly expenses required, for example, IDR 10 million/month
• If there is a risk, determine the time period so that the needs of family can be fulfilled. For example, a child is 7 years old and is estimated to be independent at the age of 21, then the time period required for family needs to be fulfilled is 14 years.
  So that the sum insured required is: IDR 10 million*12*7 = IDR 840 million.
  
  In calculating the sum insured, it can also include an estimate of an increase in price / inflation (for example 10%), so that the sum insured required becomes: (120 million*10) + (120*(1 + 10%)^7 ) = IDR 1.0734 Billion.

Banccasurance 101

How much is the Premium allocation for investment?

Is a medical examination necessary?

What benefit attach to this product?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the PT Great Eastern Life Indonesia, or
• Send directly to PT Great Eastern Life Indonesia

How much is the Premium allocation for investment?

Is a medical examination necessary?

Is there any Rider can be added?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to PT GREAT Eastern Life Indonesia, or
• Send directly to PT GREAT Eastern Life Indonesia

Are hospital payments made by reimbursement?

Is it permissible for treatment in a hospital that is not an insurance partner?

Is it permissible for treatment in a hospital that is not an insurance partner?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical check up necessary?

What is the benefit if there’s a risk happen to the Insured?

• Death Benefit dute to non accident: 200% Sum Assured
• Death Benefit due to accident: 300% Sum Assured
• Death benefit due to accident while using public transportation : 400% Sum Assured
• Benefits for one of 77 types of critical illness: 100% Sum Assured
• Maturity Benefit : 100% Sum Assured

How do I pay the insurance Premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to PT Asuransi Allianz Life Indonesia, or
• Send directly to PT Asuransi Allianz Life Indonesia

How much is the Premium allocation for investment?

Is a medical examination necessary?

Is there any Rider can be added?

How do I pay the insurance Premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to PT Asuransi Allianz Life Indonesia, or
• Send directly to PT Asuransi Allianz Life Indonesia

Are the returns on this product guaranteed?

Can a partial withdrawal be made?

Can cash values ​​run out?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical examination necessary?

Can a partial withdrawal be made?

How long is the protection life?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

How long does the premium have to be paid?

Is a medical examination necessary?

What is the minimum premium for this product?

Insurance Purchases in OCBC NISP

1. Click 'Wealth Management' menu
2. Click 'Insurance' menu
3. Select the desired insurance products
4. Read product information, then click 'Buy'
5. Select the account that will be used
6. Fill in the required data, then click 'next'
7. Check the premium detail and confirm
8. Fill in the Health Statement/Customer Statement, then click 'next'
9. Check the transaction detail, then click 'next'
10. Click 'Terms and Conditions', then click 'Confirm'
11. Enter your transaction PIN or SMS Token, then click 'next'

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical examination necessary?

Can a partial withdrawal be made?

When will the premium refund be given?

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Can the contents of the building also be insured?

Is a survey required?

Is a survey required?

Insurance Purchases in OCBC NISP

1. Click 'Wealth Management' menu
2. Click 'Insurance' menu
3. Select the desired insurance products
4. Read product information, then click 'Buy'
5. Select the account that will be used
6. Fill in the required data, then click 'next'
7. Check the premium detail and confirm
8. Fill in the Health Statement/Customer Statement, then click 'next'
9. Check the transaction detail, then click 'next'
10. Click 'Terms and Conditions', then click 'Confirm'
11. Enter your transaction PIN or SMS Token, then click 'next'

How do I pay the insurance premium?

What should I do to submit the insurance claims?

• Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

FX Buying / Selling in OCBC NISP

How do I make FX transaction (buy/sell) with ONe Mobile?

1. Click 'FX Transaction' menu
2. Select source and destination currencies
3. Select the fund source account
4. Select the destination account
5. Enter the transaction nominal
6. Follow the next steps
7. Check out this video for the illustration of FX buying selling transaction steps

How many foreign currencies can be transacted in Bank OCBC NISP?

Is there any chargeable fee for FX buying/selling transaction?

Will I receive a confirmation after FX selling and buying transaction is complete?

1. If transaction is made with branch, the confirmation will be made verbally at the time of the price deal.
2. If transaction is made via ONe Mobile, you will receive the confirmation after the transaction is complete on ONe Mobile application.

What happens if I make a purchase transaction on National Holidays?

How much is the transaction fee at OCBC NISP ATM

Popular Questions About Business Signature

Popular Questions About Business Smart

Popular Questions About Giro Umum

Popular Questions About Multicurrency

How much is the transaction fee at OCBC NISP ATM

How does interest applied to this account?

Cara bertransaksi dengan QR Payment di ONe Mobile

Apa itu ONe Mobile

Apakah ONe Mobile aman untuk bertransaksi

How does interest applied to this account?

Cara bertransaksi dengan QR Payment di ONe Mobile

Apa itu ONe Mobile

Apakah ONe Mobile aman untuk bertransaksi

How does interest applied to this account?

Cara bertransaksi dengan QR Payment di ONe Mobile

Apa itu ONe Mobile

Apakah ONe Mobile aman untuk bertransaksi

How does interest applied to this account?

Cara bertransaksi dengan QR Payment di ONe Mobile

Apa itu ONe Mobile

Apakah ONe Mobile aman untuk bertransaksi

How does interest applied to this account?

Cara bertransaksi dengan QR Payment di ONe Mobile

Apa itu ONe Mobile

Apakah ONe Mobile aman untuk bertransaksi

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM

Please Change Data Source

Please Change Data Source

Please Change Data Source

Please Change Data Source

Please Change Data Source

Please Change Data Source

How much is the transaction fee at OCBC NISP ATM

How does interest applied to this account?

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM

What is OCBC NISP payroll service?

What are the requirements to get OCBC NISP payroll service?

• Your company is an incorporated company
• Signing a Cooperation agreement with Bank OCBC NISP
• Opening an OCBC NISP Bank Account

What are the documents that need to be completed to sign the OCBC NISP payroll cooperation agreement?

What are the benefits for companies that have joined OCBC payroll service NISP?

• Easy, fast, and comprehensive registration process
• There are special staff from Bank OCBC NISP who will serve your company
• Special promotional program available for your company, Promotional program follow the provisions applicable to Bank OCBC NISP

What benefits will be received by employees who are members of the service payroll OCBC NISP?

• Free Administration Fee^*
• Free Cash Withdrawal and Transfer Fees^*
• Can join loyalty program that applies to Bank OCBC NISP
• Can enjoy the facilities available on One Mobile OCBC NISP

^*follow the terms and conditions applicable to Bank OCBC NISP

What methods are used for the payroll of company employees?

What if I am interested in joining OCBC NISP payroll service?

• Domestic call 1500-999
• Overseas call +62-21-2650-6300
• Whatsapp +62-812-1500999
• Email send to: tanya@ocbcnisp.com
• Twitter mention @tanyaocbcnisp

What is Akad ?

What is Sharia Principles ?

What is Profit Sharing Distribution ?

What is Sharia Supervisory Board ?

What is Mudharabah ?

What is Wadi'ah ?

What is Murabahah ?

What is Wakalah ?

What is Musyarakah ?

What is Musyarakah Mutanaqisah ?

What is Margin ?

What is Nisbah ?

What is Ijarah ?

What is Qardh ?

What can I get after opening this account ?

What are the requirements ?

What are the advantages?

Is it multicurrency saving account ?

Will there be a name written in the card ?

How can I change the card delivery address?

What is Mudharabah iB saving account ?

Is this new product?

Is this product has different features with Mudharabah Savings that can be opened in branches previously?

What is the differences with regular mudharabah iB?

Can you still open a Tab Mudharabah account at a branch office?

How long has this product been in ONe Mobile ?

How to do it?

Are there any promotion if opening mudharabah saving account iB?

How much is the transaction fee at OCBC NISP ATM

Enjoy the benefits of Nyala for Sharia products

What is a transfer purpose

1. What is a transfer purpose?
   Transfer purpose user to perform telegraphic transfers.
2. What is recipient country of residence?
   recipient country of residence is the domicile of the recipient of funds, not domicile of the destination bank.
3. What is the recipient category?
   Recipient category is the status of the recipient of the funds.
   • Individual
     Includes all individual transaction person, both residents and non-residents.
   • Government
     Includes the government of the Republic of Indonesia or foreign governments, both central and regional governments, including other agencies or institutions under the auspices of the government.
   • Central Bank
     Includes Bank Indonesia and other countries' central banks.
   • Bank Office in Indonesia
     Covers all operational offices of the domestic Bank.
   • Bank Office in Foreign Country
     Includes the head office/branches or fellow branch offices of the Bank, which are domiciled abroad.
   • Other Bank
     Includes banks other than the Central Bank, Banks, and overseas Bank Offices, both those domiciled inside and outside the country.
   • Insurance or Other Non-Bank Financial Institution
     Includes all institutions engaged in insurance, pension funds, securities, venture capital, financing, and other organizations that manage public funds, whether domiciled in the domestic or abroad.
   • Company
     Includes all government-owned or private business entities, apart from banks and non-bank financial institutions, both those domiciled in the domestic or abroad.
   • Other
     Includes all transaction person who are not included in the above categories.
4. If you want to sponsor education abroad for your child or relative, what LLD should you choose?
   Recipient Category: Individual
   Recipient Country of Residence: Indonesia
   Transfer Purpose: 2469-Education/training outside Indonesia
5. If you want to sponsor education abroad with direct payments to institutions, which LLD should you choose?
   Recipient Category: Company or Other
   Recipient Country of Residence: the country where the institution is located
   Transfer Purpose: 2469-2469-Education/training outside Indonesia
6. If you want to transfer funds to your own domestic account, what LLD should you choose?
   Recipient Category: Individual
   Recipient Country of Residence: according to the domicile of the sender
   Transfer Purpose: 2241-Saving inside Indonesia up to 3 months, 2242- Saving inside Indonesia between 3 months to 6 months, 2243- Saving inside Indonesia more than 3 months.

Tanya OCBC NISP Live Chat Service

1. Q: What is Tanya OCBC NISP Live Chat Service?
   A:Tanya OCBC NISP Live Chat is a service provided so that Customers can access trough ONe Mobile and will be answered by Tanya OCBC NISP Customer Assistant and Staf Financial Advisor OCBC NISP.
2. Q: Who can use the Tanya OCBC NISP Live Chat Service?
   A:Live Chat can be used by customers who already have ONe Mobile application.
3. Q: Where is Tanya OCBC NISP Live Chat Service available?
   A:Tanya OCBC NISP Live Chat service is available in ONe Mobile application feature.
4. Q: How do the Customers can access Tanya OCBC NISP Live Chat Service?
   A:To access Tanya OCBC NISP Live Chat service, Customers can directly login to ONe Mobile application by clicking the chat tab in the upper right corner and will be connected to Tanya OCBC NISP Customer Assistant.
5. Q: When is the operating time of Tanya OCBC NISP Live Chat Service?
   A:For the begining stage, Live Chat service will operate everyday at 08.00 - 17.00 WIB. Then, for Investment purpose will operate every Monday to Friday at 08.00 - 17.00 WIB.
6. Q: Do the Customers can access to Tanya OCBC NISP Live Chat Service while in abroad?
   A:Live Chat service is can be access by Customers who are abroad as long as they can access ONe Mobile application.
7. Q: What information can be provided by Tanya OCBC NISP Live Chat Service?
   A:Customer can get all information, such as requests or complaints regarding Bank OCBC NISP products and services that are directly connected to the Customer Assistant. If the Customers want to contact Staf Financial Advisor OCBC NISP, Customers can choose the "Investment" service on the Live Chat menu.
8. Q: What is the features are available in Tanya OCBC NISP Live Chat Service?
   A:For now, Tanya OCBC NISP Live Chat provides chat services with Tanya OCBC NISP Customer Assistant and Staf Financial Advisor OCBC NISP.
9. Q: What should the Customers do, if while using Tanya OCBC NISP Live Chat Service, the mobile phone suddenly logoff or disconnect through Live Chat Service?
   A:Customer has to start the conversation from the beginning by selecting the topic that they needed.
10. Q: How much the cost to use Tanya OCBC NISP Live Chat Service?
    A:The cost of using Tanya OCBC NISP Live Chat Service is the cost of internet data used by Customer to access Live Chat Service. Internet data charges depend on the provider data service that Customer used.

How to activate my Credit Card?

Currently, activation can be done in 2 ways:

1. By calling TANYA OCBC NISP 1500-999, or
2. Through ONe Mobile app with the following steps:

1. Log in to ONe Mobile
2. Click on the Financial menu
3. Click on tab Loan
4. Choose the credit card that is Inactive
5. Click on the button Activate card now
6. Have you received your physical card?

1. If your physical card haven’t been received, choose: Not Receieved Yet
2. If you have received your physical card, choose: Received

Why I can activate my credit card although I haven’t received the physical card?

ONe Mobile currently has the capability to activate Credit Card for online transaction although you haven’t received your Credit Card. The purpose of this is so that you can do online transaction without waiting for the physical card to arrive. After activation for online transaction is done, you can see the details of Expiry Date and CVV in ONe Mobile for online transactions.

Is there any specific types and criteria to activate credit card in ONe Mobile?

1. All Credit Card issued by Bank OCBC NISP can be activated in ONe Mobile.
2. Credit Card that can be activated is not in blocked condition (temporary or permanent).
3. For Credit Card delivery using smart courier, the bank should have received all required documents from the Customer including application form that has been signed using wet signature.

Q: Does the transaction settlement occur real time during the 24 hours?

When can Customer make transaction with the same foreign currency to OCBC NISP or themself?

When can Customer make transaction with different foreign currency to OCBC NISP or themself?

Can Customer make transaction to other bank with same or different foreign currencies 24 hours a day?

Transfer Forex with Same Currency to Account OCBC NISP

1. When can Customer make transaction with the same foreign currency to OCBC NISP or themself?

   Customer can make transaction with the same foreign currency 24 hours every day.

    

2. When can Customer make transaction with different foreign currency to OCBC NISP or themself?

   Customer can make transaction with different foreign currencies on weekdays from 05:00-17:00 WIB.

    

3. Can Customer make transaction to other bank with same or different foreign currencies 24 hours a day?

   No, transfers to other banks with same or different currency are only available on weekdays from 05:00-14:00 WIB.

Travel Notice

1. Q: What is Travel Notice?
   A: Travel Notice is a travel statement made by OCBC NISP Credit Cardholder informs OCBC NISP for a smooth transaction with the Credit Card during traveling. The travel statements are including destinations and travel period.
2. Q: What is the benefits of Travel Notice?
   A: The main purpose is ensuring the credit card transactions is monitored properly by the OCBC NISP monitoring team and to prevent fraud transactions in cardholders credit card during traveling.
3. Q: Is there a time limit to make a Travel Notice?
   A: Travel Notices can be submitted D-60 to D-2 before cardholders go abroad.
4. Q: Is this Travel Notice charged?
   A: Travel Notice does not incur any fees.

A: What are Life Goals?

B: Life Goals is ONe Mobile’s feature which helps you to manage way of saving become easier. You can create Life Goals according to your needs and connect your investment products to meet your target funds.

A: Why should I use Life Goals?

B: With Life Goals, you can be more disciplined in investing thus your investment goals or long-term goals in your life will be more focused and can be realized through Life Goals feature which monitored and customized.

A: How to create Life Goals?

B: Step to Create Life Goals:

1. Choose Life Goals menu in ONe Mobile’s dashboard
2. Choose ‘Plan Life Goals’ and select Life Goals category
3. Complete Life Goals data (name of Life Goals, funds owned, funds target plan & time plan)
4. Select ‘Continue’ to see summary & calculation of Life Goals and click ‘Save.’

A: What kind of Life Goals that I can create?

B: You can choose these categories: Pension Fund, Education, Travel, Marriage, Religious Tourism & many more.

A: What if I want to create Life Goals that don’t fit the available categories?

B: You can choose ‘Others’ category and filled the Life Goals data accordance to your needs such as business capital, medical expenses, and more.

A: When inputting ‘Funds That I Have Prepared’ does the amount that inputted must match the value of the assets that I have in ONe Mobile?

B: No, I am free to input any nominal here according to the funds that I have been prepared—not necessarily according to the value of the assets owned in ONe Mobile.

The example of filling funds that I Have Prepared’:

A: When create Life Goals, will the value of assets be directly counted in the achievement of those Life Goals?

B: No, achievement in Life Goals shown on the goal tracker, will only updated according to the nominal entered in the ‘Funds you have prepared’ and according to the value of the investment product that has been linked to Life Goals.

Display goal tracker in Life Goals details:

A: What is meant by a ‘goal tracker’ in the Life Goals detail?

B: Goal tracker is an indicator of the achievement of your Life Goals that shows:

• Funds raised now (a),
• Funds target nominal (b), and
• Percentage (%) the achievement of the target of the fund (c)

A: What investment product can be linked to?

B: Currently, Life Goals can only be linked to products Reguler Saving Plans, Deposit, Mutual Funds and Bond.

A: Can 1 (one) investment product be linked to more than 1 (one) Life Goals?

B: No, 1 (one) product can only be linked to 1 (one) Life Goals.

A: Can I change the investment product linked to Life Goals?

B: You can link or unlink investment product in Life Goals. You can set the investment product that you want to link your Life Goals, via the product page on ONe Mobile, via banner or slider on the Life Goals detail page.

Link product via ONe Mobile:

Link product on Life Goals detail banner:

or on Life Goals detail slider:

A: If I have a deposit that has been linked to my Life Goals, then I withdraw it before the due date, will the goal tacker decrease?

B: Yes, if there is a deposit product that is due date or withdraw before the date, the goal tracker will be reduced according to the amount returned to savings.

A: Will I get a reminder notification if my Life Goals haven’t been linked to the product or haven’t reached the target funds?

B: Currently there is a banner under the goal tracker in the Life Goals detail that inform you:

1. Buy a product if you don’t have an investment product, and
2. Linking product if you already have investment product

Banner A:

Banner B:

A: What are the Life Goals reminder notification that I will receive?

B: Your will get notification if there is a product Reguler Saving Plans or Deposit linked to your Life Goals but is due date, so the product will automatically be disconnected from your Life Goals while reducing the calculation in the goal tracker.

Notification display for Reguler Saving Plans when due date:

A: Can 1 (one) Life Goal be shared and linked to my product investment and my friend’s product investment?

B: Currently, Life Goals cannot be shared with others. You can only link your own investment product to the Life Goals you have created.

A: Is the goal tracker chart be updated in real time?

B: The goal tracker data on the chart will be updated every time you open the Life Goals detail.

A: Why is the inputted fund target different in nominal from the one shown in Life Goals?

B: The target fund is adjusted to the inflation assumption from data of the latest 10 years, and the estimated performance of investment products.

A: How do Life Goals determine the amount that must be saved every month to get my target funds?

B: Factor for calculating Life Goals:

• The funds I have now
• The Investment of value linked to Life Goals
• Investment products performance recommendations
• Inflation assumption from data of the latest 10 years
• Benefit from 50% monthly bank interest rate + 50% IHSG based on the data of the latest 10 years

FAQ BI FAST

1. What is BI-FAST transfer?

BI-FAST is retail payment methods that customers can choose either at ONe Mobile, branch or Velocity.

2. What are benefits transfer with BI-FAST?

• Fast: Online transfer can be received in real time
• Secure: Officially payment system from Bank Indonesia
• Simple: available with account number, mobile number or email address
• Save: Transaction fees are only IDR 2.500 with transfer limit of up to IDR 250 million for each transaction.

3. Can I do BI-FAST transfer at branch?

Yes, you can transfer BI-FAST at branch by adjusting branch operational time.

4. How much transfer limit for BI-FAST?

• ONe Mobile, transaction limit with BI-FAST is IDR 250 million for each transaction or IDR 1 billion per day.
• Branch, transaction limit with BI-FAST is IDR 250 million for each transaction and unlimited per day.

5. Are BI-FAST transfer received by transfer recipients in real time?

Yes, recipients can receive transfer funds in real time.

6. How transfer method with BI-FAST?

BI-FAST makes transfer feature easier, not only with account number, but also with input mobile number and email address of the transfer recipient which has been previously registered in proxy address.

7. How to register email or mobile number as proxy?

Currently, proxy registration can be through OCBC NISP branches and will be coming soon in OCBC NISP e-channel.

8. Can 1 mobile number or email use for multiple account number or proxy address?

No, 1 mobile number or 1 email can only use for 1 account.

9. If I no longer use my old mobile number as proxy address, how to delete the mobile number?

The proxy address maintenance process can do at OCBC NISP branch and will be available on e-channels.

10. Can BI-FAST transactions other than Rupiah currency?

Currently, BI-FAST can only transfer Rupiah to Rupiah.

11. Is there a time limit for transfer when using BI-FAST?

BI-FAST transfer is available 24/7

12. Why can’t manage scheduled or recurring transactions using proxy?

Because account connected to proxy BI-FAST can change according to the account owner, so it can change the destination that has been set.

13. Is BI-FAST transfer able to do multiple transfer?

Yes, currently BI-FAST transfers using account number or proxy able to do multiple transfer as long as the source of funds used is in Rupiah.

14. I made transfer with proxy address (email or mobile number) to transfer destination, but transfer failed or could not be done, why did this happen?

This may happen because the destination account number had not been registered in any bank’s proxy address. Make sure your transfer destination has registered an account with a proxy address. Or problems with BI-FAST network, problem with beneficiary bank, or registered account is no longer active,

15. I have selected a bank and input the account number, but BI-FAST transfer method not available, why is this happening?

This can happen because the transfer destination bank doesn’t yet have a BI-FAST transfer method. As of February 2022, only 40 destination banks can accept transfer with BI-FAST, such as Allo Bank Indonesia, Bank Bali, BCA, BCA Syariah, Bank BTN, Bank BTN UUS, Bank CIMB Niaga, Bank CIMB Niaga UUS, BRI, Bank Sinarmas, Bank Sinarmas Syariah, Bank Citibank NA, Bank Danamon Indonesia, Bank Danamon Indonesia UUS, Bank DBS Indonesia, Bank Digital BCA, Bank Ganesha, Bank HSBC, Bank Jawa Barat & Banten, Bank Sahabat Sampoerna, Bank Jawa Tengah, Bank Jawa Tengah Syariah, Bank Jawa Timur, Bank Jawa Timur UUS, Bank KEB Hana Indonesia, Bank Mandiri, Bank mandiri Taspen, Bank Maspion, Bank UOB Indonesia, Bank Woori Saudara Indonesia, Bank Mestika Dharma, Bank Multi Arta Sentosa, Bank Nasional Nobu, Bank Negara Indonesia, Bank Nusa Tenggara Timur, Bank Papua, Bank Permata, Bank Permata UUS, dan PAN Indonesia Bank.

16. Who can get this BI-FAST free transfer program?

BI-FAST free transfer program for Nyala and Premier Banking customer. Free transfer program for Velocity will follow soon.

17. What are the terms and conditions of the free program with BI-FAST?

For NYALA and Premier Banking customers with a combined balance above the program terms and conditions, transfer fee will be removed from customer’s account. For NYALA and Premier Banking below the term and conditions, transfer fee will be drawn and will be returned in cashback on the 4^th week of the following month. For Premier Banking who transact with BI-FAST through branches (don’t see combined balance), transfer fee will be given in cashback in the 4^th of the following month.

18. How to calculate the combined balance?

Calculation of the combined balance of the NYALA and Premier Banking customers following the terms and conditions of each service NYALA or Premier Banking.

19. Is there a nominal limit and transaction frequency with BI-FAST?

• In ONe Mobile, customers can make transactions of IDR 250 million per transactions or IDR 1 billion per day

In branch, customers can make transactions of IDR 250 million per transaction with unlimited limits every day.  

FAQ PROXY BI FAST

1. How to register a mobile number or email as a proxy address in ONe Mobile?

The Steps are easy:

1. Login ONe Mobile, click the Settings menu, then select BI-FAST Proxy Settings
2. Select a mobile number or email
3. Select your OCBC account as the transfer destination
4. Agree to terms and conditions, enter PIN
5. email or mobile phone can be used as a transfer recipient

2. How do I change mobile number or email as a proxy address from another bank to my OCBC NISP account?

The Steps are easy:

1. Login ONe Mobile, click the Settings menu, then select BI-FAST Proxy Settings
2. Select a mobile number or email
3. Click porting to change the previous account, select the OCBC NISP account
4. Agree to terms and conditions, enter PIN
5. email or mobile phone can be used as a transfer recipient

3. What to do if my mobile number or email is different from that registered in BI-FAST proxy setting?

If the information is not correct, you can immediately contact TANYA 1500-999 or go to the branch to update customer data.

4. What the reason I failed to create a proxy address at ONe Mobile or branch?

1 account can only register on 1 mobile number or email, so maybe your mobile number or email has been used in another account or other bank. Or the connected mobile number already blocked, so you have to unblock it at the other bank.

5. I have used my mobile number or email as a proxy address at another bank, if I want to change it to an OCBC NISP account, what should I do?

You can directly porting in ONe Mobile App. But, if there is an error, please remove mobile number or email address from previous bank.

6. What is difference between block and delete features on BI-FAST proxy address?

Block feature is a temporary closure feature, while delete proxy feature aims to disconnect the account number and proxy data. The difference is if your mobile number or email is blocked by one of the banks. You can’t use mobile number or email for porting to your OCBC NISP account because the status still connected.

7. What has caused my proxy address to be blocked by OCBC NISP?

This can happen because of the report to blocked or a fraud anomaly is detected.

8. What should I do if my proxy address has been blocked by the bank?

You can come to the branch to unblock it.

FAQ Verification Video KYC

1. Q : Why do I have to verify my data by video call (Video KYC)?

   A : Face-to-face verification between a customer and an officer of Bank OCBC NISP is required to ensure the authenticity of the customer and their data. This process is mandatory so that customers can do banking transactions and enjoy all services available on ONe Mobile.

    

2. Q : What should I prepare before starting the data verification process by video call (Video KYC)?

   A : Customers must prepare e-KTP and other additional IDs such as SIM, passport, diploma, Buku Nikah or Kartu Keluarga (KK).

    

3. Q : How can I do the data verification process by video call (Video KYC)?

   A : You can do the Video KYC process by following these steps:

   • Login to ONe Mobile
   • On your ONe Mobile dashboard, click on “Video Verification”
   • Click on “Call Now” to call our agents
   • You will be connected to our agents who will guide you in verifying your personal data

    

4. Q : How can I set a schedule for my data verification process by video call (Video KYC)?

   A : You can set a schedule for the Video KYC process by following these steps:

   • Login to ONe Mobile
   • On your ONe Mobile dashboard, click on “Video Verification”
   • Click on “Set a Schedule”
   • Select a Day, Date and Time that is most convenient to you
   • You will receive a notification reminder 15 minutes before your scheduled time
   • You will receive an “Incoming Call” notification from Bank OCBC NISP according to your scheduled time

      

   • 

   • Click on the notification to connect to our agents

      

5. Q : How can I change the Video KYC schedule that I have set?

   A : If you want to change your Video KYC schedule, you can follow these steps:

   • Login to ONe Mobile
   • On your ONe Mobile dashboard, click on “Video Verification”
   • Click on “Set a Schedule” to change your schedule
   • Note: Customers can only change their Video KYC schedule at least 1 day after the initial schedule set.

      

6. Q : Can I still do the verification process by video call (Video KYC) before the schedule that I initially set?

   A : You can still do the Video KYC process before the schedule you set by following these steps:

   • Login to ONe Mobile
   • On your ONe Mobile dashboard, click on “Video Verification”
   • Click on “Call Now” to call our agents
   • You will be connected to our agents who will guide you in verifying your personal data

    

7. Q : What should I do if the Video KYC schedule is fully booked/unavailable?

   A : If the Video KYC schedule is fully booked/unavailable, you can try calling our agents directly by following these steps:

   • Login to ONe Mobile
   • On your ONe Mobile dashboard, click on “Video Verification”
   • Click on “Call Now” to call our agents
   • You will be connected to our agents who will guide you in verifying your personal data

    

8. Q : When is the latest time I can do the Video KYC process?

A : If you have not made an initial deposit, you must finish the Video KYC process before the 30 days since you registered your account. If you have made an initial deposit, you must do the Video KYC process before the 60 days since you registered your account, after 60 days your account status will become ‘dormant’.

Download ONe Mobile

What is an IB Token PIN?

What are the requirements to get an IB Token PIN?

Where is the position of the IB Token PIN menu on the ONe Mobile?

How to register for the first time on ONe Mobile?

1. Download ONe Mobile in App Store/Play Store
2. Open the ONe Mobile App
3. Click “Login” on ONe Mobile home page
4. Enter User ID and Password Alphanumeric
5. Enter the code verification (sent via SMS to the mobile number registered with OCBC NISP)
6. Create and confirmation the transaction PIN
7. ONe Mobile ready to be used for transactions

How to use the ONe Mobile IB Token PIN for transaction on Internet Banking?

1. Make sure you have done first login on ONe Mobile
2. Login to Internet Banking
3. Do transfer/payment/purchase transaction to the verification page
4. Open ONe Mobile App
5. Select IB Token PIN on the homepage
6. There are 2 options for verification
   1. If you choose a QR Code on Internet Banking, then select Scan the QR Code also in on ONe Mobile. Enter the transaction PIN and point the camera at the QR Code found on the Internet Banking.
   2. If you choose Appli 2 on Internet Banking, then select Appli 2 also on ONe Mobile. Enter the transaction PIN and input the code challenge listed on the Internet Banking.
7. Input response code on Internet Banking tha appears on ONe Mobile
8. Click “Oke”
9. Successful transaction

Why should I switch from token to IB Token PIN?

What should I do if during a transaction on Internet Banking, the token that I have has a battery that runs out?

Can I request a token for customer who has just registered for Internet Banking?

What should I do if when I select the QR code for the verification process in Internet Banking, the QR code does not appear?

Can I login to Internet Banking and ONe Mobile a the same time?

FAQ ONe Mobile Services

1. Q: Why is the ONe Mobile app coming with a new look?
   A: OCBC NISP wants to provide a better banking transactional experience and meet customers’ needs in one application.
2. Q: What are the advantages of the new ONe Mobile?
   A: The advantages of the new ONe Mobile include lighter application size, better & faster application performance, fresher & cleaner application display, and also other features that are easier for use.
3. Q: Can I still use the previous ONe Mobile?
   A: No, the app that is available on Google Play or Play Store is the latest ONe Mobile version. You will automatically be directed to the App Store or Play Store to update to the latest version of the app and to log back in.
4. Q: What Mobile Banking services does OCBC NISP offer?
   A: ONe Mobile allows you to:
   • Manage Your finance
   • Invest easily
   • Make transaction fast and easily
   • Log in and make transactions securely with the Alphanumeric Password / Fingeprint / Face ID & PIN on every transaction

FAQ Login to ONe Mobile

1. Q: Will my user ID & Password change in the new ONe Mobile?
   A: No, you will still use the same user ID & password used on the previous ONe Mobile to login to the new ONe Mobile.
2. Q: When I have updated to the new ONe Mobile on Google Play or Play Store, am I able to use ONe Mobile directly for transactions?
   A: If you have used our Internet Banking or Mobile Banking, you can login again by:
   • Click on "Enter" / "Login" on the main page of ONe Mobile
   • Input your user ID
   • Input your alphanumeric password
   • Input the verification code sent via SMS to the registered phone number to OCBC NISP
   • Create a Transaction PIN, and agree to the applied terms and conditions
   • Click on "Continue" and you will successfully enter to ONe Mobile dashboard.
   However, if you have never registered or used our Internet Banking or Mobile Banking, you will have to register by:
   • Click on "Register to ONe Mobile", "Don’t have ONe Mobile account"
   • Input your debit card number and your personal information (email, phone number and date of birth)
   • Input your debit card PIN
   • Create your user ID
   • Input the temporary password sent via SMS
   • Create a new alphanumeric password
   • Your registration is complete, click on "Login" to enter to ONe Mobile.

FAQ Get User Id, Password, and OTP to Login

1. Q: What if I forgot my user ID?
   A: If you forgot your user ID, you can get it back through the following ways:
   • Independently checking via ONe Mobile app
     1. Click on "Login to ONe Mobile"
     2. Click on "Forgot user ID?"
     3. Input the requested information
     4. Input your OCBC NISP debit card PIN
     5. Your user ID will be sent to your phone via SMS
   • Internet Banking
     1. Open OCBC NISP Internet banking (online.ocbcnisp.com) via a web browser. Click on Forgot User ID.
     2. Fill in your personal data that is registered to OCBC NISP
     3. Process is done. User ID & password will be sent to your phone number.
   • Via Tanya OCBC NISP
     1. Call Tanya OCBC NISP at 1500-999.
     2. Prepare either your account number, debit card number or credit card number for verification process.
     3. After you’ve been verified, our Tanya staff will send your user ID within 1x24 hours via SMS to the registered phone number to OCBC NISP.
   • Via OCBC NISP ATM
     1. Select "Other" menu on the ATM screen, then select "ADM/Register e-Banking" menu.
     2. Select "Online Banking" menu and select "Check User ID".
     3. Your user ID will be shown on the ATM screen and printed on the ATM receipt print out.
   • Via OCBC NISP Branch
     1. Visit the closest OCBC NISP branch.
     2. Fill in our form to send your OCBC NISP mobile banking user ID
     3. Our staff will send your user ID via SMS to the registered phone number in OCBC NISP.
2. Q: What if I forgot my password?
   A: If you forgot your password, you can get it back through the following ways:
   • Independently resetting via ONe Mobile app
     1. Click on "Login to ONe Mobile"
     2. Input your user ID
     3. Click on "Forgot Password"
     4. Input the requested information
     5. Input your OCBC NISP debit card PIN
     6. The temporary password will be sent via SMS
     7. Create alphanumeric password for security
     8. Do a final confirmation by entering the temporary password sent via SMS
     9. The new password has been saved successfully. Click on "Login One Mobile" to continue.
   • Internet Banking
     1. Open OCBC NISP Internet banking (online.ocbcnisp.com) via a web browser. Click on Forgot Password.
     2. Fill in your personal data that is registered to OCBC NISP
     3. Process is done. User ID & password will be sent to your phone number.
   • Via our Contact Center Tanya OCBC NISP
     1. Call Tanya OCBC NISP at 1500-999.
     2. Prepare either your account number, debit card number or credit card number for verification process.
     3. After you’ve been verified, our Tanya staff will send your password within 1x24 hours via your e-mail registered to OCBC NISP.
   • Via OCBC NISP ATM
     1. Select "Other" menu on the ATM screen, then select "ADM/Register e-Banking" menu.
     2. Select "Online Banking" menu and select "Reset Password".
     3. Your user ID and password will be printed on the ATM receipt print out.
   • Via OCBC NISP Branch
     1. Visit the closest OCBC NISP branch.
     2. Fill in our blocked/reset password-PIN form.
     3. Your password will be sent to your e-mail address registered to OCBC NISP.
3. Q: What if I want to reset my user ID and password, but I don’t have a debit card?
   A: You can get in contact with Tanya OCBC NISP at 1500-999 to receive your user ID and temporary password. For security reasons, your user ID and password will be sent separately: user ID via SMS to the registered phone number to OCBC NISP and password to your personal e-mail address.
4. Q: What should I do if I don’t receive the verification code via SMS for logging back in the first time?
   A: If you don’t receive the verification code for first time login, we suggest for you to check several things:
   • Make sure your phone number is in accordance with phone number registered to OCBC NISP
   • Make sure you have a good phone provider network signal
   • Make sure your phone number SIM Card is active and not in grace period
   • Make sure your phone number isn’t receiving any other SMS
   • We recommend that your phone number SIM Card has minimum active balance of IDR 1.000,-
   • If you use a dual SIM Card, it is recommended that the SIM card that will receive the SMS verification code is installed on SIM 1
   • If you still don’t receive the SMS, we suggest you to get in contact with TANYA OCBC NISP at 1500-999
5. Q: What should I do if my phone number is different from the one registered to OCBC NISP?
   A: If the registered phone number is still active, you can change your phone number through Tanya OCBC NISP 1500-999. However, if the registered phone number is inactive, you will have to visit our nearest OCBC NISP branch to update your phone number.

FAQ Setting Fingerprints/Face Id

1. Q: If I have activated the fingerprint/face ID feature on the previous ONe Mobile, do I need to reactivate it?
   A: Yes, you will have to reactivate the fingerprint/face ID on the new ONe Mobile.
2. Q: How do I activate the fingerprint/face ID on the new ONe Mobile?
   A: You can activate via the "Settings" menu, then click on "Security" and selecting "Biometric"
3. Q: Why can I not activate the fingerprint/face ID?
   A: Ensure that you have activated your fingerprint/face ID on your local phone settings.

FAQ Finance

1. Q: Am I able to download my e-statement from the accounts I own?
   A: You can download your e-statement via the "Finance" menu:
   • For savings account (Tanda, Giro):
     • Select your Tanda or Giro account
     • Select the currency (for multicurrency account)
     • Select the menu on the right corner then click on "Download e-statement"
     • Choose the period (year and month) for the e-statement that you’d like to download
     • Your e-statement is successfully downloaded onto your phone
   • For loan (credit card):
     • Select your credit card
     • Select the menu on the right corner then click on "Download e-statement"
     • Choose the period (year and month) for the e-statement that you’d like to download
     • Your e-statement is successfully downloaded onto your phone
2. Q: What exactly is Active Balance?
   A: Active Balance is the total balance that is liquid – can be used to carry out transactions, such as:
   • Transfers
   • Payments
   • Purchases
3. Q: What accounts are not included in the Active Balance?
   A: The following accounts are not counted for in the Active Balance:
   • Time Deposit
   • Mutual funds
   • Online retail SBN
   • Bonds
   • TAKA (regular savings plan)
   • Tanda Hold
   • All accounts that holds a nominal for a certain period of time
4. Q: Is Active Balance a combined balance of all currencies?
   A: No, the balance will be split according to each currency, and not the combined balance of all currencies.
5. Q: Where can I see my accounts/assets and liabilities?
   A: You are able to see your assets and liabilities under the menu "Finance". This menu consists of three parts:
   • Savings, with these types of account:
     • Savings account
     • Giro
     • TAKA (regular savings plan)
     • Time deposit
   • Investments, including:
     • Mutual funds
     • Bonds
     • Online retail SBN
     • Bancassurance
   • Loans, including:
     • House ownership loan
     • Car ownership loan
     • Multi-use loan
     • Credit card
6. Q: What type of loan can I view?
   A: You can view all types of loan (including credit card, house ownership loan, car ownership loan and multi-use loan).
7. Q: What constitutes an outstanding loan amount?
   A: An outstanding loan amount consist of principal and interest (the interest rate occurred the days, including Saturday and Sunday) and also the late interest if the debtor pay for the installment over due date.
8. Q: Which date should I refer to on the Transaction History screen – the Transaction Date or the Value Date?
   A: The Transaction Date refers to the date when the charge(s) was incurred. To verify that your charges are correct, please refer to the Transaction Date.

FAQ Time Deposit

1. Q: Can I change the maturity date for my Time Deposit (conventional and Syariah)?
   A: You can change the maturity date for your Time Deposit via the "Finance" menu:
   • Select your Time Deposit account on the "Savings" account
   • On the product detail page, select the desired "Maturity Instruction"*
   • Input your Transaction PIN and the change in instruction is successful
   * you cannot change the maturity date instruction to "Auto Rollover with Compound Interest". Specifically for Syariah Time Deposit, Non Auto Rollover is not possible.
2. Q: How do I open a Syariah Time Deposit on ONe Mobile?
   A: Currently the opening of this product is not available on ONe Mobile. You can open Syariah Time Deposit via the nearest OCBC NISP branch.

FAQ Investment: Mutual Funds, Bonds, and Bancassurance

1. Q: How can I buy, sell or switch my investments products, such as mutual funds and/or bonds?
   A: You can do investment product transactions via "Finance" menu:
   • In the "Investment" menu, select the mutual funds or bonds
   • On the product detail page, select the desired transaction (buy, sell or switch)
   • Input the desired nominal
   • Agree to the applied terms and condition
   • Input your Transaction PIN and your investment transaction is successful
2. Q: The insurance/bancassurance menu is not available on ONe Mobile. How do I purchase this product?
   A: For the meantime, the purchase of this product is not possible via ONe Mobile. You can purchase the product via the nearest OCBC NISP branch.

FAQ Credit Card

1. Q: Can I change my credit card transaction into instalment?
   A: You can change your credit transactions into instalment via "Finance" menu:
   • In the "Loan" menu, select the credit card
   • On the product detail page, select the transaction you’d like to change into instalment (it will be specified)
   • Select the desired tenor
   • Input your Transaction PIN and your instalment is successful
2. Q: What transaction details can I view on Credit Card Summary and Unbilled Transactions?
   A: You can view transactions incurred with the active credit card(s) you currently hold.
3. Q: Can I view my latest Credit Card unbilled transactions online?
   A: Yes, you may view your Credit Card unbilled transactions by accessing the "Credit Card" information page under the "Finance" section
4. Q:When will I be able to start viewing my latest statement online?
   A: Your latest statement will be available for viewing after the end of your "Billing Cycle" for the corresponding month.
5. Q: Can I still view my credit card account online after it is terminated?
   A: Your credit card account cannot be accessed nor viewed online after termination.
6. Q : How do I request to increase my Credit Card limit?
   A : On the Settings tab click on ‘Card Management’, then select the Credit Card which the limit wants to be increased, then click on ‘Increase Limit’.
7. Q : Can I request for a temporary increase of my Credit Card limit?
   A : Request to increase Credit Card limit can be submitted for both temporary and permanent increase, based on your needs.
8. Q : What is the minimum and maximum amount of increase limit that I can request?
   A : The minimum and maximum amount of increase limit are as follows:
   • For temporary limit increase: amount of increase is 10% - 100% from the existing limit on your Credit Card.
   • For permanent limit increase: amount of increase is 20% - 30% from the existing on your Credit Card.
9. Q: How long should I wait until my request is approved or rejected?
   A: Your request will be processed up to 5 working days.
10. Q: How can I know my request status is approved or rejected?
    A: You will get an SMS Notification regarding your increase limit request whether approved or rejected.
11. Q: Will the approved limit be the same as the limit I applied for?
    A: No, the approved limit can be smaller than the proposed limit, depending on the assessment by Bank
12. Q: Can I apply for another limit increase after my application is approved?
    A: Yes, You can apply for a limit increase again after 6 months from the previous limit increase.

FAQ Transfer

1. Q: What types of transfer can be done in ONe Mobile?
   A: In the new ONe Mobile, transfer is divided into three menus:
   • Rupiah: Transfer to or from IDR account to:
     • Other OCBC NISP account
     • Other banks (online, LLG, RTGS)
   • Foreign currency: Transfer to or from foreign currency account to:
     • Other OCBC NISP account
     • Other banks (Telegraphic Trasnfer)
   • Own account: Transfer in Rupiah or foreign currency to your own OCBC NISP account.
2. Q: What is the limit and fee for transactions via ONe Mobile?
   A: Transaction limit via ONe Mobile can be seen on the following link
3. Q: How do I save the destination account?
   A: Destination account will be automatically saved for each category when you’ve done the transfer.
4. Q: Can I schedule a transfer?
   A: Yes, you can choose the time to do a transaction in "Rupiah" currency. The schedule can be set to either Now, Scheduled, or Recurring.
5. Q: How do I download the transfer proof?
   A: The proof of transfer can be downloaded when on the transaction receipt page, by clicking on the download icon.
6. Q: How do I download the transfer proof when I no longer am on the receipt page?
   A: You can access the proof of transfer by:
   • Access the Settings menu
   • Click on Online Transaction Detail
   • Input the desired filter information, then "Apply"
   • Click on one from the list
   • Click on the download icon

FAQ Poinseru

1. Q: How do I view how much Poinseru I have?
   A: The amount of Poinseru you have is located on the top left of the dashboard menu

FAQ Payment & Purchase

1. Q: Where is the Pay & Purchase menu located?
   A: The Pay and Purchase menu is located on the dashboard menu.
2. Q: How do I save the Pay/Purchase billing code?
   A: The billing code will be automatically saved for each biller after the transaction is done.
3. Q: What are the categories on Pay menu?
   A:
   • Topup e-Money
     • Gopay
     • Ovo
     • ShopeePay
     • Dan
     • LinkAja
     • ONe Wallet
   • Electricity
     • Electricity Bill
     • Non-electricity Bill
   • Telephone/Telkom
     • Telkom/Speedy/Indihome
     • Transvision/Telkomvision Postpaid
   • Ecommerce
     • Tokopedia
     • Bukalapak
   • Credit Card/KTA
     • OCBC NISP
     • Citibank
     • DBS
     • RBS
     • Danamon
     • Permata
     • Other Credit Cards
   • Mobile Phone
     • Telkomsel Kartu Halo
     • Xl/Axis
     • Indosat Ooredoo
     • Tri
     • Smartfren
   • Pay TV
     • Indovision/Top TV
     • Okevision
     • Firstmedia
   • Insurance
     • Sinarmas
     • Prudential – Renewal Premium/SPAJ
     • Prudential – Top Up
     • Prudential – Policy Reprint
     • Prudential – Alteration Policy
     • Prudential – Card Print
     • BPJS Kesehatan – Pay Premium
     • BPJS Kesehatan – Print Advice
   • Loan
     • Citibank
     • DBS/Eks-ANZ
   • Train Ticket
     • Indonesia Railways
   • Water
     • PDAM Aetra Jakarta
     • PDAM Palyja/TPJ
     • PDAM Kota Bogor
     • PDAM Kota Semarang
     • PDAM Kota Surabaya
     • PDAM Kota Denpasar
     • PDAM Kota Banjarmasin
     • PDAM Kota Mataram
     • PDAM Kota Tangerang
     • PT Aetra Air Tangerang
     • PDAM Kab Bandung
     • PDAM Kab Bekasi
   • Rumah Zakat
     • Rumah Zakat – Zakah
     • Rumah Zakat – Zakah Al Fitr
     • Rumah Zakat – Alms
     • Rumah Zakat – Goat Qurban
     • Rumah Zakat – Cow Qurban
     • Rumah Zakat – 1/7 Cow Qurban Sapi
     • Rumah Zakat – Sharing Ifthor
     • Rumah Zakat – Ied Gift
     • Rumah Zakat – Decrepit Gift
     • Rumah Zakat – Qoran Syi’ar
     • Rumah Zakat – SD Scholarship
     • Rumah Zakat – SMP Scholarship
     • Rumah Zakat – SMU Scholarship
     • Rumah Zakat – Free Maternity
   • Virtual Account
   • Housing
     • BSD City
     • Kota Bunga
     • Kota Wisata
     • Legenda Wisata
   • PBB
     • PBB DKI Jakarta
     • PBB Kota Bekasi
     • PBB Kota Bogor
     • PBB Kab Tangerang
     • PBB Kota Tangerang Selatan
     • PBB Kota Depok
     • PBB Kab Bekasi Cikarang
     • PBB Kota Tangerang
     • PBB Kab Bandung Barat
     • PBB Kota Medan
     • PBB Kota Banjarmasin
     • PBB Kab. Cirebon
     • PBB Kab. Purwakarta
     • PBB Kab. Serang
     • PBB Kab. Lebak
     • PBB Kab. Pandeglang
     • PBB Kota Cilegon
     • PBB Kota Tasikmalaya
     • PBB Kab. Sukabumi
     • PBB Kab. Semarang
     • PBB Kab. Pekalongan
     • PBB Kota Serang
     • PBB Kab. Kebumen
     • PBB Kab. Magelang
   • DKI Jakarta Tax
     • Bea Perolehan Hak Atas Tanah dan Bangunan (BPHTB)
     • Pajak Barang dan Jasa Tertentu (BPJT))
     • Pajak Sarang Burung Walet
     • Pajak Air Tanah (PAT)
     • Pajak Mineral Bukan Logam dan Batuan (MBLM)
     • Pajak Reklame
   • Tax Payment
     • Tax Payment
     • Reprint Receipt
   • Other Payment
     • Unpar SPP
     • Toppay
     • Akasa Apt
     • Maranatha
     • 5 Garuda
     • BDE Yogya
     • Unpar Bdg
     • Aks Others
     • Widyatama
     • Unpar Up
     • Plinkpay
     • Plink
     • Elzatta
     • Dauky
     • Noore
     • Wisteria
     • Workfit
     • Theriviera
     • Ot Store
     • Sirclo
     • Spil
     • Chybangsa
     • Kiddo.id
     • Biznet Postpaid
     • Biznet Prepaid
     • Laku Gadai
     • Datacomm Prepaid
     • Datacomm Postpaid
     • OBayarTop
     • OBayarPay
     • Raid ID
     • Kloud IFC
     • Wisteria Nup
     • Gelindo
     • Salib Suci
     • Maitreya
     • Home Logistics Indonesia
     • Nemu Kost
     • Prima Basket Ball Academy
     • Kingston School
     • YpiiBandung
     • Ykgperadaban
     • Scobu Education
     • Tarunabakti
4. Q: What are the categories on Purchase menu?
   A:
   • Electricity Token
     • Prepaid Electricity
     • Check Electricity Token
   • Data Package
     • Telkomsel Data Package
     • Indosat Ooredoo Data Package
     • XL Data Package
   • Reload Voucher
     • Telkomsel Small Denom
     • Telkomsel Big Denom
     • XL/Axis
     • Tri
     • Indosat Ooredoo
     • Smartfren
   • Bundling Package
     • Telkomsel Videomax Package

Card Management

1. Q: Where is the Card Management menu located?
   A: The menu is located in the Settings menu, click “Card Management”.
2. Q: What type of cards can be managed under the Card Management menu?
   A: You can manage your:
   • Debit card
     • Display a list of your owned cards
     • Block or unblock your card
   • Credit card
     • Display a list of your owned cards
     • Create and change your PIN
   • Online debit card
     • Display a list of your owned cards
     • Add a card
     • Block and unblock your card
     • View your transaction history
     • Change source of funds

FAQ Register Nyala

1. Q: How do I upgrade to Nyala Bisnis or Nyala Individu?
   A: For the meantime, you are not able to upgrade on ONe Mobile. You can upgrade to Nyala Bisnis or Nyala Individu via the nearest OCBC NISP branch.

FAQ Security

1. Q: How can I safeguard my Password?
   A: For Password, do not use number that easily connected to you, such as birthday date no telephone number. Do not tell your Password to others. Change your Password regularly. Do not keep your password in wallet, handphone, etc since it has risk if your belonging is missing. Contact Tanya OCBC NISP immediately at 1500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transactions.
2. Q: What do I do if I suspect unauthorized transactions on my account?
   A: If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact TANYA OCBC NISP immediately at 1500999 or 66999 from mobile phone.
3. Q: What should I do if I lost my OCBC NISP Token phone?
   A: Simply block your SMS Token and your ONeMobile account at any OCBC NISP branch or Call OCBC NISP.
   • Via OCBC NISP Branches
     • Visit any of our Branches.
     • Fill in the Blocked/Password-PIN reset form.
     • Customer Service will block your ONeMobile account
   • Via Call OCBC NISP
     • Contact TANYA 1500999 or 66999 from mobile phone or +62-21-26506300 from overseas.
     • Answer the verification question.
     • Call OCBC NISP agent will block your ONeMobile account
4. Q: What should I do if there’s any discrepancy in my account?
   A: Please contact our Tanya OCBC NISP at 1500999 or 66999 from mobile phone or +62-21-26506300 from overseas immediately if you notice any discrepancy in your account. Any claims submitted to us more than 3 months since execution will not be entertained.

FAQ Service Charge

1. Q: What does it cost to use ONe Mobile?
   A: ONe Mobile, like any of our other electronic banking services, is free of charge.However, standard transactional fees for some services such as "PLN Bill Payment", "Credit Card Installment Conversion Fee" and "Fund Transfer to Other Bank using LLG/RTGS/Online" will apply.
   Transaction fees are as follow (Fees can change at any time):
   • PLN Bill Payment : IDR 2,000 per transaction.
   • Telkom/Speedy/Flexi/Indihome Bill Payment : IDR 2,500 per transaction.
   • Other Credit Card Payment (via LLG) : IDR 2,500 per transaction.
   • PDAM Payment : IDR 2,500 per transaction.
   • PDAM Kota Tangerang Payment : IDR 3,000 per transaction.
   • Rumah Zakat Bill Payment : IDR 3,000 per transaction.
   • Purchase PrePaid Electricity : IDR 2,000 per transaction.
   • Purchase Voucher Telkomsel : IDR 1,500 per transaction.
   • Purchase Voucher XL : IDR 1,500 per transaction.
   • Purchase Voucher Indosat : IDR 1,500 per transaction.
   • Gopay Top Up : IDR 2,000 per transaction
   • Funds Transfer to Other Bank via LLG : IDR 2,000 per transaction.
   • Funds Transfer to Other Bank via RTGS : IDR 25,000 per transaction.
   • Funds Transfer to Other Bank via Online ATM Network : IDR 6,500 per transaction.
   • Credit Card Installment Conversion Fee : IDR 15,000 per transaction.

FAQ Next Development

1. Q: What features are currently under development?
   A: Currently there are several features, such as cardless cash withdrawal, limit setting on online debit card, Bancassurance purchases, Syariah deposit opening, application for Nyala Individu and Nyala Business are still under development until the next update. OCBC NISP will notify you if the feature is available again on ONe Mobile.

FAQ Device Compatibility

1. Q: Which devices and operating systems (OS versions) are compatible with ONe Mobile?
   A: For your security and convenience, make sure your device and operating system are following the recommended standards by Android and Apple (minimum version 6.0 for Android and iOS 13 for iPhone)

Enhancement Device Binding

1. What is Device Binding?
   Device Binding is the activity or process of adding one additional device to access ONe Mobile more securely.


2. What is the maximum number of devices that can connect to one ONe Mobile User ID?
   In order to maintain Customer security, Bank OCBC NISP has set a new provision that only 2 (two) smartphone devices are allowed that can be connected to 1 ONe Mobile User ID


3. What is the maximum number of devices that can connect to one ONe Mobile User ID at the same time?
   Only one device (of course that has been connected/binded)


4. What is the advantage of doing device binding (using two different devices)?
   2 (two) advantages that you will get:
   • Transactions become more flexible to be made in 2 (two) different devices, and
   • Becomes more secure because the access must go through the permission of the main device


5. If the Customer use another device to access the User ID that has been connected to the main device, what are the steps on the other device in making an access request?
   
   1. On the other device (second device):
      • Login with User ID
      • Enter the password
      • Input the OTP
      • Wait for request access confirmation from the main device. The time given to the main device in granting access is 5 minutes from the time the other device requests an access
      • If main device give access, the other device will be connected and can login again to login ONe Mobile
      • If main device does not give access, the other device cannot log into ONe Mobile and must repeat process the access request again
   2. On Main Device:
      • Receive Push Notification related to access requests from another device.
      • If Customer is currently login on the main device, the session will be expired, and the customer must re-login to perform an access review.
      • If the customers not using/ do transaction on ONe Mobile, the Customer can start the ONe Mobile application on another device or click on the push notification, then login and will be directed to the access review page immediately. Next, Customers can allow or deny access from the other device. The time be given to main device for allow access is 5 minutes since the other device that has requested the access.
      • If customer give access, the main device will log out again.
      • If the Customer does not give access, the main device will login on ONe Mobile Dashboard.


6. How does the main device review access requests from another device?
   the main device login first and will be immediately directed to the access review page first to choose whether to allow access or to be denied.


7. What happens when the main device give access to the second device?
   the second device will have access on ONe Mobile for transaction and balance checks


8. What happens when the main device does not give access to the other device?
   Another device cannot use the User ID and will repeat the request for access to main device


9. I want to connect my ONe Mobile on another device and I have agrees to the request to add a new device/ other device to main device, But I still can’t login on another device.
   Now to connect ONe Mobile to another device, you have to wait until 24 hours after the access request for another device has been approved by main device


10. Can the main device able to “switch user” by themselves?
    Yes, main device can swith user through the settings menu – set the device, but only if the main device has given status “Main Device” to another device that has been connected first. Main device can’t do “switch user” on pre login page.


11. How does the main device give the status of “main device” to other connected device? Enter the setting menu – Set Device, then select another device to be used “Main Device”. This activity requires verification of transaction PIN.


12. What other device that has been connected can do ‘Switch User” by themselves?
    Yes, other device can switch user via pre login and setting – set device


13. What other device that has been connected can change status “Main Device” by themselves?
    cannot, only the main device can give that status


14. What happens if the connected devices has reached the maximum, but another device is requesting access?
    another device can’t request access, except if the already connected device unbinds it first


15. What happens if the another device (third, fourth, and more) which performs an access request when the second device is under review for access on the main device?
    The other device cannot request access until the second device has timed out its access request, or the second device id denied access request


16. Can the main device do “Switch User” if only 1 device is connected?
    Please contact TANYA OCBC NISP at 1500 999 for “Swith User” or unbind if only 1 device is connected.


17. What should the TANYA OCBC NISP do when he gets a call from a customer requesting to unbind based on the customer request?
    TANYA OCBC NISP will accept and forward it to out internal team, that is IT Servicedesk who will unbind based on the customer request.


18. What if I want to unbind device from the main device?
    For your security, please contact TANYA OCBC NISP 1500-999 for unplug ONe Mobile on main device.


19. How to do unbind device via main device?
    there are 2 ways you can do :
    1. Enter to setting menu – set device, then select another device for “delete device”
    2. Via TANYA OCBC NISP at 021 – 1500999 for unbind another device.


20. What if I want replace another device with another new device?
    You can unbind another device first via main device or via TANYA OCBC NISP at 021-1500999. After the unbind process is complete, you can login on another new device.


21. What if I don’t have access to the main device and want to change the other device to the main device?
    you have to unbind the main device first via TANYA OCBC NISP at 1500999. After unbinding at main device has been done, you can login via your other device.

What is QRIS?

Can QRIS payments be made via ONe Mobile?

Who can use QRIS?

How to use QRIS on ONe Mobile?

1. Via the ONe Mobile Application Login
   • Open the ONe Mobile application > Select Login
   • Enter your password > Select Next
   • On the Main Page > Select the QR PAY menu
   • On the QR PAY page > Select Start Now
   • Please scan the QR on your favorite Merchant to start the payment process.
   • Make sure the source account and transaction amount are correct > Choose Continue
   • Enter the Transaction PIN to continue the transaction
   • You will receive a successful / failed transaction notification


2. Via Quick Access
   • Open the ONe Mobile application> Select the QR PAY menu
   • Enter your password > Select Next
   • On the QR PAY page > Select Start Now
   • Please scan the QR on your favorite Merchant to start the payment process.
   • Make sure the source account and transaction amount are correct > Choose Continue
   • Enter the Transaction PIN to continue the transaction
   • You will receive a successful / failed transaction notification

Can I choose a source account for funds?

• Open the ONe Mobile application > Select the QR PAY menu
• Enter your password > Select Next
• On the QR PAY page > Select "Change source of funds account"
• Please select the appropriate source account

Where can I use QRIS payment at ONe Mobile?

Is there a minimum QRIS payment transaction in ONe Mobile?

• There is no minimum QRIS payment transaction in ONe Mobile.
• The limit only applies to maximum transactions, both the maximum per single transaction and maximum daily transactions (no. 7)

What is the transaction limit for QRIS Payment in ONe Mobile?

Is there a fee for QRIS payments at ONe Mobile?

If I can't scan QRIS at the merchant, what should I do?

• Make sure your ONe Mobile application is the most updated version
• Make sure that the QR displayed by merchants has the QRIS standard, because ONe Mobile can only scan standardized QR Code
• Make sure the condition of QR Code being scanned is not damaged or folded which may cause the QR Code to be unreadable.

Does ONe Mobile receive notification for every QR payment transaction?

• Correct. You get transaction notification for every successful and failed transaction. You can immediately get notification as soon as the payment process finished.
• Make sure You have activated Internal Notification service and External Notification on your ONe Mobile to get notification via email in the following ways:
  1. Select the Customer Service menu > Select Settings
  2. Select Notification > Select Internal Notification and External Notification
  3. Activate the selected services

How to check the historical transactions of QRIS payment on ONe Mobile?

• Select the Customer Service menu > Select Online Transaction Details
• Select the account which you want to know its transaction history or you can select All Account > Select Continue
• You can check the historical details of the QR PAYment transactions that have been made

Can I request refund for inappropriate QR payment transaction in ONe Mobile? How?

What should I do if my QRIS payment transaction on ONe Mobile is debited twice?

What should I do if my QRIS payment transaction in ONe Mobile has failed?

• Please make sure you have the latest/ most updated version of ONe Mobile
• Please make sure QR Code displayed at merchant is QRIS standardized, because ONe Mobile is only able to scan QRIS
• Please also make sure QR Code displayed at merchant in good and proper condition (not folded or broken so it would be difficult to scan)

For further inquiries:

QRIS Merchant

1. What is QRIS?
   QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.


2. Can I Accept QRIS payments from e-wallet or mobile banking other than OCBC NISP?
   Yes, QRIS can accept payments from e-wallet or mobile banking other than OCBC NISP without charge to customers.


3. How much is the minimum QRIS payment transaction?
   There is no minimum QRIS payment transaction. Limit only applies to the maximum nominal of each transaction.


4. How much is the maximum limit for payment transactions using QRIS?
   • QRIS with OCBC NISP can accept QRIS payment transactions up to a maximum of IDR 20,000,000 per transaction.
   • However, the maximum limit for QRIS payment transactions will follow the terms of the payment application used by the customer.


5. Is there a fee for QRIS payment for customers?
   No, customers are not charged any fees when using QRIS payments at merchants.


6. How to check QRIS payment transaction history?
   • Merchants will receive transaction reports in excel form sent to the email registered on D+1 (calendar day).
   • Merchants can also register email to get real-time transaction reporting services on dashboard reports (website business portal).


7. How and when can the proceeds from the transaction be received?
   The merchant will receive the transaction on D+1 (working day) from the transaction made. Funds will enter on a net basis from the basic transaction service to the account created for QRIS.

Please contact TANYA OCBC NISP at 1500-999

How Do I Register for OCBC NISP Internet Banking?

What should I do if I forget my OCBC NISP Internet Banking User ID?

What should I do if I forget my OCBC NISP Internet Banking Password?

What should I do if I think that my User ID and Password have been stolen?

How much is the transaction fee on Internet Banking?

What is the transaction limit on Internet Banking?

* Monthly transaction limit


Types of Funds Transfer to Other Banks :

• Online is an inter-bank transfer in real time, so it goes directly to the recipient's account
• LLG (Lalu Lintas Giro) is an inter-bank transfer mechanism by using clearing facility
• RTGS or Real Time Gross Settlement is a real time inter-bank transfer mechanism, so it goes directly into the recipient's account
• TT or Telegraphic Transfer is transfer activity mechanism for overseas

Apa yang dimaksud dengan PIN Token IB?

1. Apa yang dimaksud dengan PIN Token IB?
   PIN Token IB adalah PIN yang digunakan untuk proses otorisasi dari setiap transaksi melalui Internet Banking dan didapatkan melalui mobile banking atau aplikasi ONe Mobile.
2. Bagaimana cara menggunakan PIN Token IB?
   Nasabah harus memiliki perangkat ponsel atau device dan sudah binding dengan ONe Mobile.
3. Dimana posisi menu PIN Token IB pada ONe Mobile?
   Jika sudah login, maka ketika masuk aplikasi akan ada tulisan PIN Token IB di halaman pertama.
4. Mengapa saya harus beralih dari SMS Token ke PIN Token IB?
   Peralihan dari SMS Token menjadi PIN Token IB adalah salah satu langkah pencegahan dari Bank untuk memberikan keamanan dan kenyamanan Nasabah dalam bertransaksi dan juga sebagai upaya terhindar dari berbagai upaya kejahatan siber yang marak terjadi saat ini.
   Dari segi keamanan, transaksi dengan menggunakan PIN Token IB diharapkan lebih memberikan kenyamanan Nasabah dalam bertransaksi tanpa khawatir adanya gangguan jaringan telekomunikasi dari provider selular yang Bapak/Ibu gunakan.
5. Bagaimana cara menggunakan PIN Token IB?
   Terdapat dua cara penggunaan PIN Token IB:
   Cara 1 dengan Scan QR
   • Lakukan transaksi di Internet Banking
   • Pilih Scan QR
   • Pada aplikasi ONe Mobile, klik PIN Token IB lalu pilih Kode QR, kemudian masukkan PIN Transaksi ONe Mobile Anda
   • Scan QR dengan aplikasi ONe Mobile
   • Masukan kode respon pada aplikasi ke Internet Banking
   
   
   Cara 2 dengan Klik Appli 2
   • Lakukan transaksi di Internet Banking
   • Pilih “Appli 2”
   • Pada aplikasi ONe Mobile klik PIN Token IB, pilih “Appli 2”, masukkan PIN Transaksi ONe Mobile Anda
   • Masukan kode challenge dari Internet Banking ke aplikasi ONe Mobile
   • Masukan kode respon dari aplikasi ONe Mobile ke Internet Banking
6. Saya tidak memiliki aplikasi ONe Mobile dan perangkat/device saya tidak bisa download/install aplikasi ONe Mobile, apa yang harus saya lakukan?
   Apabila Bapak/Ibu tidak memiliki aplikasi ONe Mobile dan tetap ingin menggunakan SMS Token pada transaksi Internet Banking, Bapak/Ibu dapat mengajukan permintaan ke Kantor Cabang dengan mengisi “Formulir Pengajuan Penggunaan Fasilitas SMS Token”. Dengan mengisi Formulir ini, maka Bapak/Ibu sebagai Nasabah bertanggung jawab penuh terhadap risiko akan adanya kejahatan siber/pencurian data seluler yang dapat menyebabkan terjadinya transaksi yang tidak diinginkan.
7. Apabila saya telah mengisi Formulir Pengajuan Penggunaan Fasilitas SMS Token, apakah saya bisa menggunakan SMS Token untuk seterusnya?
   Penggunaan SMS Token pada Internet Banking hanya dapat digunakan selama tahun 2022 untuk memberikan waktu bagi Nasabah dalam melakukan penyesuaian. Demi keamanan seluruh Nasabah Bank OCBC NISP yang bertransaksi melalui Internet Banking, maka otorisasi yang berlaku pada tahun 2023 dan selanjutnya hanyalah dengan PIN Token IB.

What is an IB Token PIN?

What are the requirements to get an IB Token PIN?

Where is the position of the IB Token PIN menu on the ONe Mobile?

How to register on ONe Mobile?

1. Download ONe Mobile in App Store/Play Store
2. Open the ONe Mobile App
3. Click “Login” on ONe Mobile home page
4. Enter User ID and Password Alphanumeric
5. Enter the code verification (sent via SMS to the mobile number registered with OCBC NISP)
6. Create and confirmation the transaction PIN
7. ONe Mobile ready to be used for transactions

How to use the ONe Mobile IB Token PIN for transaction on Internet Banking?

1. Make sure you have done first login on ONe Mobile
2. Login to Internet Banking
3. Do transfer/payment/purchase transaction to the verification page
4. Open ONe Mobile App
5. Select IB Token PIN on the homepage
6. There are 2 options for verification
   1. If you choose a QR Code on Internet Banking, then select Scan the QR Code also in on ONe Mobile. Enter the transaction PIN and point the camera at the QR Code found on the Internet Banking.
   2. If you choose Appli 2 on Internet Banking, then select Appli 2 also on ONe Mobile. Enter the transaction PIN and input the code challenge listed on the Internet Banking.
7. Input response code on Internet Banking tha appears on ONe Mobile
8. Click “Oke”
9. Successful transaction

Why should I switch from token to IB Token PIN?

What should I do if during a transaction on Internet Banking, the token that I have run out of battery?

Can i request a token if I register Internet Banking?

What should I do if when I select the QR code for the verification process in Internet Banking, the QR code does not appear?

Can I login to Internet Banking and ONe Mobile a the same time?

What is ONe Wallet?

ONe Wallet is server based electronic money that can be accessed directly through smartphone and allows its user to make banking transactions such as purchase phone credit, transfer between ONe Wallet, transfer to OCBC NISP, interbank transfer and cash withdrawal in OCBC NISP ATM Machine.

You can download ONe Wallet app in Google Play Store (for Android) and Appstore (for iPhone). Insert keyword “ONe Wallet” on search coloumn to make it easier. Click “Install” to start downloading the app. For your safety and convenience in making transaction with ONe Wallet, make sure that your phone’s operational system has bee updated (iOS min. V. 11 or Android min. V. 5).

Several benefits that users can get as stated below:

1. As a subtitute for cash
2. Can be used through IOS and Android smartphone
3. Easy registration without having to go to OCBC NISP Branches.
4. Easy transfer to phone number without having to remember bank account number.
5. No minimum balance on OCBC NISP ONe Wallet account and free account administration fee.

Features of ONe Wallet by OCBC NISP that users can enjoy as stated below:
For unregistered OCBC NISP ONe Wallet user:

1. Balance information and transaction history.
2. Top up balance from OCBC NISP ATM Machine and other bank
3. QRIS based payment

For registered OCBC NISP ONe Wallet user:

1. Balance information and transaction history
2. Top up balance from OCBC NISP ATM Machine and other bank
3. Prepaid credit purchases
4. Transfer to other ONe Wallet account.
5. Transfer to OCBC NISP saving account.
6. Transfer to other bank account.
7. QRIS based payment

You can register ONe Wallet by following below steps:

1. Choose “Start Using ONe Wallet” Menu
2. ONe Wallet will send message for verification process. Message Fee will be charged according to operator rates.
3. If Verification has successfully made, input personal data on About Me
4. Create New PIN and do the PIN Confirmation
5. After PIN has successfully made, the choose Secret Question and insert the right answer This secret question will be used for verfication process if you forget the PIN.
6. Click Agree on ONe Wallet Terms and Conditions.
7. Registration has done.

If you want to upgrade the service, make sure that you are customer of OCBC NISP. Upgrade ONe Wallet service can be done by following steps below:

1. Insert OCBC NISP Debit Card in OCBC NISP ATM Machine
2. Choose Language and input PIN
3. Choose Other Menu
4. Choose ADM/E-BANKING REGISTRATION
5. Choose ONe Wallet
6. Input Phone Number
7. Confirm the registration
8. OTP will be sent to your phone, input OTP that received
9. Upgrade service has done

Top Up Balance OCBC NISP ONe Wallet can be done in several ways:

1. Transfer from OCBC NISP account via ATM, Internet Banking, Mobile Banking on Purchase menu, and Top Up ONe Wallet.
2. Transfer from OCBC NISP account via Other Bank ATM through ATM Bersama or ATM Prima on Transfer menu by using bank code of “028” and ONe Wallet code of “90299” and ONe Wallet account number (registered phone number). Example: If your ONe Wallet number is 081123456789, then it will be 028 90299 081123456789.
3. Transfer from other bank account, in Interbank Transfer transaction, by using bank code of “028” and ONe Wallet code of “90299” and ONe Wallet account number (registered phone number). Example: If your ONe Wallet number is 081123456789, then it will be 028 90299 081123456789.

Make sure that you have upgraded OCBC NISP ONe Wallet to Registered user and using OCBC NISP ATM Facility. On OCBC NISP ONe Wallet app in your device, choose Cash Withdrawal. Fill amount that wanted, then insert your PIN. OTP code will be sent via message to your device.
On OCBC NISP ATM Machine, choose CARDLESS WITHDRAWAL, choose ONE WALLET VIA OTP. When there are requested to fill in your phone number, input your OCBC NISP ONe Wallet phone number, choose CORRECT. Insert OTP code from message in your device.

One phone number can only be registered once.

Can, but it must be from different phone number.

User can access OCBC NISP ONe Wallet service from overseas as long as user has internet connection (for smartphone user).

There is no minimum balance on OCBC NISP ONe Wallet account

According to Bank Indonesia’s Terms and Conditions, there are no adminsitration fee and rates for OCBC NISP ONe Wallet account.

Transfer transaction use online dan real-time method. After transfer process, then sender will receive transfer receipt and can see account mutation has been debited. Recipient can directly check the successful transaction by checking account mutation, according with the applicable process at the recipient institution.

Make sure that you have upgraded OCBC NISP ONe Wallet to Registered user. Click ONe Wallet Transfer on Menu. Insert destination phone number of OCBC NISP ONe Wallet according to procedure, click Continue. Insert transaction’s amount, click Continue. Wait until transaction confirmation appear, click Continue and OTP Code will be sent. Input OTP and ONe Wallet PIN, click Continue, wait until you get Transaction Receipt.

Make sure that you have upgraded OCBC NISP ONe Wallet to Registered user. Choose Bank Transfer on Menu. Choose Bank OCBC NISP, then input destination account number, click Continue. Insert transaction’s amount, click Continur. Wait until transaction confirmation appear, click Continue and OTP Code will be sent. Input OTP and ONe Wallet PIN, click Continue, wait until you get Transaction Receipt.

Transfer is one of the ONe Wallet feature that allows you to transfer from ONe Wallet account yo other ONe Wallet account and also transfer to bank account. This transfer feature is free from charge for transfer to other ONe Wallet user, for transfer to other bank account will be charged according to terms and conditions that applied.

Customer Complaints

You can ask questions or tell your problem that you experienced by sending email to callcenter@ocbcnisp.com, or contact Call Center 1500-999/66-999(phone), or visit nearest OCBC NISP Branches.

You can visit OCBC NISP website on www.ocbcnisp.com or contact Call Center 1500-999/66-999

User can block and reposrt the loss to phone provider and contact Call Center 1500-999 to continue the process. If user want ask reqeust to unblocking, then user can contact Call Center 1500-999/66-999(Phone)

No, Your money is safe in OCBC NISP ONe Wallet account, as long as there are no other parties that know your PIN and Secret Question.

Balance on your OCBC NISP ONe Wallet account will be safe as long as nobody know about your PIN and Secret Question. You can contact your phone provider.

You can’t access your account by using other phone number. Other alternative to get your balance back by making cash withdrawal transaction. So, you need to close your account and withdraw all your balance on your OCBC NISP ONe Wallet account, by visiting your nearest OCBC NISP Branches. For unregistered user, you need to bring statement letter from your phone provider stated that you are phone number user that used for ONe Wallet account. For further information, contact Call Center at 1500-999/66-999(Phone).

You can anticipate by avoiding some action such as accept stranger invitation to the ATM, br careful for every phone conversation from stranger and asking about your personal data including your latest balance information, give information about OTP code that you received from message. You have to re-check regarding your transaction when there is transfer report from other parties.

For registered and unregistered user can close the account from nearest branches by filling in ONe Wallet closing account form.

What is QRIS?

QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.

Who can use QRIS?

Everyone who already has OCBC NISP ONe Wallet, whether as an Unregistered or Registered user.

How to activate QRIS in ONe Wallet?

ONe Wallet users do not need to re-register to be able to use QRIS. ONe Wallet users can directly use the QRIS payment method through the ONe Wallet application.

How to use QRIS on ONe Wallet?

You can access and use QRIS payments on ONe Wallet as follows:

• Login to ONe Wallet Apps
• On the Main Page, click Pembayaran QR
• Scan the QR on your favourite merchant to start the payment
• Input transaction amount or make sure the transaction amount is correct, then click Lanjutkan
• Input nominal tip then click OK (optional)
• The payment details confirmation page appears, make sure the nominal is correct, then click OK
• Input OTP and PIN ONe Wallet to continue payment process
• You will receive a successful / failed transaction notification

How about the transaction limit for QRIS Payment in ONe Wallet?

Is there any fee for QRIS Payment in ONe Wallet?

ONe Wallet users will not be charged any fee when using QRIS. ONe Wallet users only need to pay the total value of the transactions that have been made at the merchant/outlet/store.

Where can I use QRIS? i mana sajakah saya bisa menggunakan QRIS?

ONe Wallet users can transact at any merchant that has a QRIS logo that looks like the following:

What should I do if my QRIS payment transaction in ONe Wallet has failed?

• Please make sure you have the latest/ most updated version of ONe Wallet
• Please make sure QR Code displayed at merchant is QRIS standardized, because ONe Wallet is only able to scan QRIS
• Please also make sure QR Code displayed at merchant in good and proper condition (not folded or broken so it would be difficult to scan)

I have made a payment using QRIS, then the cashier asked for my payment transaction number. Where can I find the payment transaction number?

After making a payment, the system will display a proof of payment with information in the form of Ref No, Transaction Time and Date, Merchant Name, Paid Amount and Status of the transaction.

What should I do if my QRIS payment transaction on ONe Wallet is debited twice?

For transactions which are debited twice, you can request refund for excess transactions to merchants where you made transactions. For proof and transaction details required, they can be accessed through Main Page in ONe Wallet.

I cannot continue the payment transaction because the Transaction PIN does not match. What should I do?

Please make sure you have the latest/ most updated version of ONe Wallet

Biaya Transaksi ONe Wallet

How much is the transaction fee at OCBC NISP ATM Banking?

1. Transaction fees at OCBC NISP ATM OCBC NISP ATM card
2. Via another ATM Network

How much do other bank credit card payments cost?

What is the cost of spending using an OCBC NISP Debit Card?

FAQ BI FAST

1. Apa yang dimaksud transfer dengan BI FAST?

BI FAST adalah sistem layanan yang dikembangkan Bank Indonesia untuk menciptakan infrastruktur sistem pembayaran ritel nasional yang lebih efisien dalam mengakomodir transfer dana secara real time, tersedia dalam 24/7..

2. Apa keuntungan transfer dengan BI FAST?

- Cepat : Transfer online dan dapat diterima secara real time

- Aman : Sistem pembayaran resmi dari Bank Indonesia

- Simpel : Bisa dengan nomor Rekening, nomor Ponsel dan alamat email

- Hemat : Biaya transaksi hanya Rp2500,- dengan limit transfer hingga Rp250 Juta per transaksi

3. Apakah saya bisa melakukan transfer BI FAST di Cabang?

Ya, Anda bisa melakukan transfer dengan BI FAST di Cabang dengan menyesuaikan waktu operasional Cabang (saat ini mulai pukul 08:00 – 14:30 waktu setempat).

4. Berapa limit transfer BI FAST?

Limit transaksi dengan BI FAST adalah Rp 250.000.000 per transaksi

5. Apakah transfer BI FAST diterima oleh penerima transfer secara real time?

Ya, penerima bisa menerima dana transfer secara real time.

6. Apa yang dimaksud dengan metode transfer dengan proxy address pada BI FAST?

Untuk memudahkan transaksi, nasabah bisa mendaftarkan alamat email atau nomor ponsel sebagai pengganti nomor rekening, sehingga dengan proxy address nasabah tidak perlu menginput nomor rekening ataupun bank tujuan.

7. Bagaimana cara mendaftarkan email dan nomor handphone sebagai proxy?

Saat ini pendaftaran proxy dapat dilakukan melalui Cabang OCBC NISP dan akan segera hadir di e-channel OCBC NISP

8. Apakah 1 nomor ponsel/ alamat email bisa digunakan untuk beberapa nomor rekening/ proxy address?

Tidak bisa. 1 nomor ponsel/ 1 alamat email hanya bisa mewakili 1 rekening saja secara nasional di seluruh Bank di Indonesia.

9. Jika nomor ponsel lama saya sebagai proxy address sudah tidak saya gunakan, bagaimana cara saya menghapus nomor ponsel tersebut?

Proses maintenance proxy address dapat dilakukan melalui Cabang OCBC NISP.

Bolehkah peserta mendaftarkan solusi yang sudah pernah di lombakan sebelumnya?

Apakah Road to Ideation bersifat wajib untuk diikuti?

Kriteria solusi seperti apakah yang dicari?

What whistleblowing channels can be used?

• Customers or Bank partners and employees can report through:

1. Website with the address https://whistleblowing.ocbcnisp.com.
2. Email: whistleblowing@ocbcnisp.com

• Or employees can report to designated Bank officials:

1. TPF Chair with e-mail address linda.adam@ocbcnisp.com
2. ORM Division Head with the email address ng.ping@ocbcnisp.com
3. HC Service Div. Head to the email address lily.johan@ocbcnisp.com
4. Internal Audit Div. Head to the e-mail address sani.effendy@ocbcnisp.com
5. 5. If the employee feels uncomfortable reporting to the appointed official, then it can also report to the President Director or the President Commissioner

Can the reporter make a report without naming (anonymous)?

Do employees as reporters get protection if their identities are not named (anonymous)?

How do reporters know that whistleblowing reports reported through the website have been received by the Bank?

What is the use of the case ID and password that appear on the screen when making a report on the whistleblowing website?

Can the reporter change the user ID and password?

Who follows up on the report made?

Is the confidentiality of reports guaranteed by the Bank?

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM