What should I do if I forget my OCBC Internet Banking Password?

You can reset your OCBC Internet Banking Password via:

OCBC mobile

1. Click "Enter" on the main page, then click "Forget Password"
2. Enter your OCBC Debit Card number
3. Enter your mobile number registered with Bank OCBC
4. Enter your date of birth
5. Enter your OCBC Debit Card PIN number
6. Your new Password will be sent via SMS to your mobile number

OCBC Internet Banking

1. Click "Forget User ID" on the main page
2. Enter your OCBC Debit Card number
3. Enter your mobile number registered with Bank OCBC
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC Debit Card PIN number
7. Your new Password will be sent via SMS to your mobile number

ATM OCBC

1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Reset Password”
3. Your User ID and password will be printed on the ATM receipt

OCBC Branches

1. Visit the nearest branch of Bank OCBC
2. Complete Blocking/Reset Password-PIN form
3. Your new password will be sent directly to your email address

What should I do if I forget OCBC mobile Password?

You can reset your OCBC Internet Banking Password via:

OCBC mobile

1. Click "Enter" on the main page, then click "Forget Password"
2. Enter your OCBC Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter your OCBC Debit Card PIN number
6. Your new Password will be sent via SMS to your mobile number

OCBC Internet Banking

1. Click "Forget User ID" on the main page
2. Enter your OCBC Debit Card number
3. Enter your mobile number registered with Bank OCBC
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC Debit Card PIN number
7. Your new Password will be sent via SMS to your mobile number

ATM OCBC

1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Reset Password”
3. Your User ID and password will be printed on the ATM receipt

OCBC Branches

1. Visit the nearest branch of Bank OCBC
2. Complete Blocking/Reset Password-PIN form
3. Your new password will be sent directly to your email address

How to block your credit card in case of missing or stolen?

The Cardholder only need to Call OCBC 1500-999 or +62-21-26506300 (from overseas) to process on blocking your missing credit card and apply a replacement for IDR 100,000 for OCBC Platinum or OCBC Titanium Credit Card and IDR 2,500,000 for OCBC Voyage Credit Card.

What is NYALA?

1. NYALA is a service from Bank OCBC that will give you financial solutions to grow money and provide various benefits so you can be #FinanciallyFIT.

   Per September 1, 2022, the Nyala service will have four benefit tiers based on the Average Combined Balance: BASIC, FIT, PRO and MASTER.



2. What are NYALA Benefits?

   More information regarding benefits of Nyala check here.



3. What is Combined Balance?

   The Combined Balance calculates all products (including Sharia products) owned by the Customer in the form of savings, time savings, current accounts, time deposits, and Wealth Management products such as Bonds, Mutual Funds, Foreign Exchange and Bancassurance (using market indication value or investment cash value).

   The Average Combined Balance (per month) is calculated by adding up balances on all products at the end of each day, then at the end of the month divided by the number of days in the month. Calculations are made from the 1st (one) day to the end of the month (28 / 29 / 30 / 31).



4. How do Nyala Service Benefits and Fees Apply?
   • The Nyala benefit at each level will be valid for 1 (one) month, with a Transaction Fee Free benefit period from the 3 (third) to the 2 (two) of the following month.
   • Every month, an automatic review will be carried out to determine the Customer's benefit levels based on the applicable benefit scheme. As a result, the Benefit Quota will be restored on the 3 (third) month date according to the Customer's level.
   • Customers will receive the highest benefit level in the first month the Customer joins the Nyala service. From the second month onwards, the Customer will get the benefit levels according to the average Combined Balance in the previous month.
   • If the Average Combined Balance per Month of the Customer is less than Rp1,000,000 (one million rupiah), the Customer will be charged a Service Fee of Rp10,000 (ten thousand rupiah) per month, and the fee will be charged every 3 (third) month date.
   • During 2022, the Nyala Service fee will not be charged to the Customer, in accordance with the applicable program: https://www.ocbcnisp.com/id/promo/2021/12/28/bebas-biaya-layanan-nyala-individu


5. What are the Monthly Cashback Terms from Nyala Service?

   More information can be accesed here



6. What are the Requirements to Join the Nyala Service?

   To join the NYALA service, you must be an OCBC Customer and have at least 1 (one) savings product from OCBC.



7. How to check your Active Nyala Benefits?

   



8. Nyala Level Simulation

   Example A:
   You are an OCBC Customer and activated Nyala for the first time on September 1, 2022. You will receive the MASTER benefits in the first month regardless of your Combined Balance. The following month, on October 3, 2022, the Bank will review whether you stay, increase or decrease the level based on your September 2022 Average Combined Balance. During the next month (October 3 – November 2 2022), you can enjoy the benefits level according to your Average Combined Balance.

   Example B:
   You are an OCBC customer who activated Nyala Digital or Nyala Individual before September 1, 2022. On September 1, 2022, your Nyala benefit level will be automatically updated according to the Nyala benefit provisions in point (2) above. You will enjoy the MASTER level benefits in the first month as a welcome reward. The following month, on October 3, 2022, the Bank will review whether you stay, increase or decrease the level based on your September 2022 Average Combined Balance. During the next month (October 3 – November 2 2022), you can enjoy the benefits level according to your Average Combined Balance.

How to open a savings account?

1. Proof of valid identification
- Indonesians: Identification card (KTP) (seasonal/permanent) or Driver’s License (SIM)
- Foreigners: Passport and Letter of temporary residence (KIMS/KITAS/KITAP)
2. NPWP (Tax payment number), if you do not possess a NPWP, NPWP belonging to a parent can be used. If either parent does not possess a NPWP, a form to state of not owning a NPWP can be filled in
3. Fill in the savings application form, a specimen of signature and stamp duty IDR 6 thousand
4. Minimum balance to open an account according to the type of savings account

How to open a deposit account?

1. Fill in and complete the deposit account form
2. Present documents such as: identification cards, passport or Letter of temporary residence (KIMS/KITAS/KITAP) for foreigners
3. Minimum balance to open a deposit account

How to open a giro account?

1. At least 18 years old or married
2. Photocopy of identification (for example: Identification card)
3. Photocopy of the NPWP (Tax payment number)
4. Letter of reference from a bank
5. Letter of authority
6. Specimen of signature
7.Not included in the blacklist of Bank Indonesia

How much transfer fee for foreign currency?

1. If it does not involve purchasing or selling foreign currencies, a fee of 0,125% (or at least USD 10 and maximum of USD 150 or equivalent) and Telex will be charged
2. If it involves purchasing and selling foreign currencies, a fee will be charged according to the buy-sell exchange rate and telex fee of IDR 50 thousand

What are the benefits obtained from Tanda 360 Plus?

Tanda 360 Plus provides extra benefits in the form of 12 (twelve) currency options in 1 (one) same account.
Customers only need to have 1 account and can save in a variety of currency options.
In addition, customers can still enjoy the benefits of Tanda 360 in the form of:
- Free Adm
- Free transfers via ATM, IB and MB *
- Free cash withdrawals at ATMs *
- Free Spending / Debit shopping

* Terms and Conditions apply

Are the benefits of no transfer fees via internet banking and ATMs with the provisions that after a minimum IDR 10 million balance transaction is only valid in IDR?

Yes, no fee is only valid in IDR

What is Global Wallet Feature?

Global Wallet Feature is a new feature available in Mastercard ATM cards – Tanda 360 Plus serves to provide benefits for the customers when doing cash withdrawals and shopping (debit) overseas without being subject to exchange rate conversion. The mechanism of Global Wallet Feature automatically debit local currencies of the relevant countries (10 foreign currencies) from Tanda 360 Plus accounts.

Click here for more info.

What is the difference between Tanda Premium and Other Savings in OCBC?

Tanda Premium is a savings account that provides optimal interest rates

What types of Currencies that available for Tanda Premium?

Tanda Premiun is only available for Rupiah currency type

What benefits that can I get if I have a Tanda Premium?

• Flexibility on using the savings account
• Optimal Interest Rate
• Free cash withdrawal fee at OCBC ATM, Prima Network*, Shared Network*, and OCBC Singapore*.
  (Note : *In addition to ATM OCBC is free of charge if the balance in account at least IDR 50 million after transaction was made. Max 10x per month.)

What is product One Pocket?

One Pocket is a transactional account which can be opened through partner’s platform in cooperation with Bank OCBC (”Mitra”).

What are benefits obtained from One Pocket?

Customers can enjoy the benefits of One Pocket in the form of:

• No initial deposit required
• Free Administration fee
• Free Account closing fee
• Free Below balance fee

How to open a One Pocket product?

Through the OCBC Partner Electronic System, customers can open One Pocket products with the following conditions:

• Proof of identity in the form of KTP
• Fill in the Account Opening Personal Data, on the bank's web in the partner’s platform in corporation with Bank OCBC
• Agreed on the terms and conditions that apply to account opening on the partner’s platform in corporation with Bank OCBC

Can I open One Pocket product through bank channels?

No, currently One Pocket product can only be opened through partner’s platform in corporation with Bank OCBC

Can I make transactions from One Pocket products through the Bank channels?

Yes, customers can make transactions through the Bank's channel with One Pocket product as the source of funds if the customer has user ID to access OCBC mobile/Internet Banking.

Will my One Pocket product active immediately after I receive the product opening notification email?

No, customers need to top up any amount to the account to activate the product.

Will I receive card for opening One Pocket product through Bank OCBC Partner’s platform?

Yes, upon opening the One Pocket product, the customer will receive a card according to the card type selected by the customer at the time of account opening.

Can I unbind my account from Partner’s platform?

Yes, customer rightfully can unbind account from partner's platform in accordance with the terms and conditions set by OCBC

What types of transactions can I make on Partner's Platform?

Type of transactions that can be made after the Customer successfully register the linking of One Pocket in Partner’s platform are as follows:

• Balance inquiry;
• Transaction history inquiry;
• Fund transfer (overbooking/ to another bank);
• Purchase & payment through Virtual Account.

What do I need to know by binding my account on Bank OCBC Partner’s Platform?

By agreeing to the Terms and Conditions of One Pocket:

• The Customer states that he/she has received a complete and adequate explanation from Bank OCBC regarding the characteristics of the product and has understood and accepted all of the consequences of using this product including its associated benefits, risks and costs;
• The Customer states that he/she has accepted, read, understood, agreed and is willing to comply with and be bound by (i) these Terms and Conditions of One Pocket, (ii) Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP, Tbk, (iii) General Terms and Conditions of E-Banking Services; (iv) as well as procedures applicable in Bank OCBC related to this product, including all applicable laws and regulations;
• The Customer acknowledges and fully agrees that by opening One Pocket through Partner, (i) the information/statement/data provided by the Customer through Partner will be disclosed and forwarded to Bank OCBC, and therefore the Customer authorizes Bank OCBC to contact any party to obtain or verify the validity of such information/statement/data in any manner deemed appropriate by Bank OCBC subject to the applicable laws and regulations; and (ii) all process carried out by Partner shall be fully the responsibility of such Partner.
• The Customer acknowledges that every consent that the Customer gives in electronic form, such as a tickmark, OTP and any other forms that have the same purpose in Bank OCBC’s platform shall be a perfect, valid and binding evidence even such consent is not made in a written document affixed with the wet signature/electronic signature;
• The Customer agrees that he/she agree that in the event of any difference or inconsistency between (i) the Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP, Tbk, and (ii) General Terms and Conditions of E-Banking Services with these Terms and Condition of One Pocket, then the provisions apply are as contained in this Terms and Condition of One Pocket.

What is dormant account?

Accounts that have not actively made transactions for ≥ 375 consecutive days.

What is dormant administration fee?

Dormant administration fee is a fee that will be charged for accounts that have not actively made transactions for ≥ 375 consecutive days.

How much does dormant administration cost?

For each account with dormant status, monthly fee will be charged per account as follows:

• IDR 15,000 for account with IDR based currency or multicurrency (Tanda 360 Plus)
• SGD 2 for Tanda Valas SGD account
• USD 1 for Tanda Valas USD account

Dormant administration fee will be applied and reduce the remaining balance as long as the account has not been re-activated.

When will this fee be applied?

This fee will be effective starting 11 October 2021

What products will be applied with dormant administration fee?

All savings products will be applied with dormant administration fee; except RDN (Rekening Dana Nasabah), TAKA (Tabungan Berjangka), and Tabungan Syariah.

For Tanda 360 Plus (multicurrency), will dormant administration fee be applied in each currency?

No, administration fee will be applied to IDR only.

Does an account with dormant status can be re-activated?

Yes, account can be re-activated.

What should I do if I want to re-activate a dormant account?

Activation of dormant accounts can be done at Branches or through ATMs, Internet Banking & Mobile Banking by cash withdrawal, book-entry, purchase and transfer transactions through e-channel facilities. Dormant account will become active automatically H+1 after the transaction date.

How can I ensure that my account is not dormant?

Customers must be active in making transactions, whether deposit, purchase, payment or transfer, where all these transactions can be done through OCBC mobile.

How do I know if my account is dormant or not?

You can check your account status through Branch Office or Tanya OCBC – 1500999.

Reference Case(s):

1. Q: I have Tanda 360 Plus account (multicurrency). If I only use IDR, SGD, and USD, will the remaining currencies that are not used be applied with dormant administration fee?
   A: No, if there is minimum one active currency in a multicurrency account, it will be counted as an active account (for all currencies).
2. Q: I have 3 accounts: Tanda Junior, Tanda 360 Plus, Tanda Reguler; where all of the accounts are dormant. How will the dormant administration fee be applied? A: Dormant administration fee will be applied for each account with dormant status. In this case, fee will be applied for all three accounts with dormant status. The monthly dormant administration fee is IDR 45,000 (3x Rp 15,000).
3. Q: I do not make any transactions in my inactive account, but I have bonds product that gives regular coupons. Does my account will be dormant?
   A: No. With the regular crediting of bond coupons, the status of the account will be kept active. In addition to that, these are transactions that will keep your account active:
   • Incoming transfer from other Bank through online, SKN, RTGS, and Telex
   • Incoming transfer from OCBC
   • Matured time deposit
   • Regular purchase of mutual funds (RDB)
   • Periodic transfer (standing instruction)
   • Regular insurance premiums
4. Q: I received a deposit interest credit, can the transaction keep my account status active?
   A: No, the transaction cannot keep the account status active. In addition, monthly installment for produk Tabungan Berjangka - TAKA also cannot keep the account status active.
5. Q: Are there any transactions that can still run in the account even though the status is dormant?
   A: Yes. However, the following transactions will not change the dormant account status to active:
   • Administration fee/saving tax
   • Crediting savings/account interest
   • Automatic debiting of dormant accounts, such as: payment of installments/interest, Safe Deposit Box (SDB) rental fees, and others can still be done as long as the balance is sufficient.

How do you pay off the loan as a complete settlement?

1. Settlement process takes up to 7 business days after the Settlement Request Form and a fotocopy of ID card are submitted (doesn't include Saturday and Sunday).
2. Full name, current address, account number, phone number, and reason of settlement must be stated in the Settlement Request Form.
3. Collateral may be received within 5 business days after day of settlement. Call Center will inform the location and time of retrieval.
4. The deadline to issue a settlement is on the 25th of every month.

How do you pay off the loan as a partial settlement

1. Partial settlement can be done maximum 1x (one time) within a year. The minimum amount required for partial settlement is 3x (three times) the monthly installment.
2. Full name, current address, account number, phone number, and reason of settlement must be stated in the Settlement Request Form. Additionally, the amount of partial settlement must be stated (whether the amount is reduced or the duration of settlement is extended).
3. There must be sufficient funds in the savings account where payment is made at the day of settlement by 15:00 Western Indonesian Time.

How do I request a photocopy of credit documents?

1. Contact Call Center to request copies of settlement documents.
2. This process takes up to 5 (five) business days to complete after initial contact with Call Center.

What documents needed to apply for a multi-use credit?

1. Photocopy of Valid Identification Card
2. Photocopy of family card
3. Photocopy of Marriage certificate/birth certificate / divorce certificate / death certificate / separation from treasure certificate
4. Photocopy of Tax Number (NPWP)
5. Photocopy of savings/ checking account from the last three months
6. Photocopy of Payroll from the last three months (for employees)
7. Photocopy of Statement letter of employment from the company (at least from the last month for employees)
8. Photocopy of Permission letter of practice or permission from authorized establishments
9. Photocopies of Permission letter of trade(SIUP) And Sign of the company (Tanda Daftar Perusahaan) or from the local district authority (kelurahan) for business owners
10. Photocopy of the latest company deed showing the composition of the shareholders

How to Track Outstanding Credit Balance?

1. Please contact Call Center for payment schedules and details on your ongoing settlement.
2. If your email address is registered in our system, the process will be completed on the next day.
3. Outstanding information can also be found via OCBC mobile

How to Refund Insurance for Settled Credit?

To issue an insurance refund, contact Call Center: 1500-999.

What's the difference between Easy Start KPR and Normal KPR?

Easy Start KPR has the advantage of being low in installments for several years at the beginning of a loan. With lower installments, customers can own homes faster.

Why Easy Start KPR is a solution to have a home faster?

Angsuran ringan diawal kredit sehingga sesuai dengan pendapatan dari generasi muda diawal masa kerja (karir)

Early installments mean that it will be heavy the following year?

Easy Start installments are made tiered, so the increase is still in accordance with the increase of income from customers.

What price can a house be financed by KPR Easy Start?

The maximum loan obtained from KPR Easy Start is Rp. 2.5 billion, if the down payment is 20%, then with KPR Easy Start the customer can buy a house for IDR 3 billion.

What are the KMG facilities at Bank OCBC?

Credit facilities to get cash that can be used by customers to meet various needs

What is the amount of KMG Credit financing?

The amount of financing starts from IDR 100 million to IDR 10 billion

Apa Jaminan yang dapat digunakan untuk mengajukan Kredit Multi Guna?

Jaminan untuk fasilitas Kredit Multi Guna Bank OCBC adalah sertifikat tempat tinggal atas nama perorangan

What time period is available?

Credit period 1 to 15 years

Until when do customers get insurance protection during the credit period?

Life and Fire Protection during the credit period

What documents are needed to apply for a Multi Purpose Credit?

Documents Required for Submitting Multi-Purpose Loans consist of:
- Personal documents, such as: KTP & NPWP
- Financial documents, such as: a photocopy of a savings account
- Guarantee documents, such as: certificates and IMB

How to rearrange the amount of installments?

It can be done by paying off part of it with a fixed period (unchanged) or shortened period. The amount of repayment is min 3 x installments / month or min IDR 10 million, can be done once a year *)

*) Please Contact the Call Center

What if the customer wants to pay off all remaining loans before they are due?

Applying for H-7 working days prior to repayment date and all guarantees will be submitted 5 working days after repayment. *)

*) Please Contact the Call Center

Will I be fined if I make a payment late 1 day from the due date?

It is true that you will be fined if you make payments past the due date, even if it's only 1 day late. Therefore, we recommend that you make payment on the previous business day if the due date of your installments coincides on holidays (including Saturday + Sunday)

My payment is autodebet and there are late installment penalties, will the fine be debited at the same time as the installment principal?

For payment installment via auto-debit, should there be a delay in payment resulting in penalty fee, the system will prioritize to debit the penalty fee amount first, then the interest and principal. This shall applies to all transactions.

Is there a maximum deadline for early termination (ET)?

True, there is a deadline for payment for accelerated repayment at 12.00 WIB. After making payment, please Mr / Mrs can send proof of payment can be sent to the email sld.aftersales@ocbcnisp.com

What will be the impact if after my tenure has ended, the BPKB guaranteed in PT. Bank OCBC NISP Tbk is not taken immediately?

Bank OCBC will still keep the BPKB, but after the 60 calendar day deadline from the last payment was made, a BPKB deposit fee will be charged with a nominal value of Rp. 25,000 / month

How to see my Credit Card CVV number?

The CCV number is no longer visible on the back of the Nyala Platinum credit card. The CVV number can be seen on the OCBC mobile Application. With the following steps:

1. Open the OCBC mobile app
2. Click the Financial tab
3. Continue to Loan
4. Select type Nyala Platinum Credit Card
5. Click Card Details
6. Next input the ONe Mobile transaction PIN
7. Then the CVV and Exp Date of the Credit Card can be seen

If customer already has Nyala saving account, how to apply Nyala Platinum Credit Card?

Customers can open credit card by applying Nyala Platinum Credit Card via OCBC mobile, Branch (through Service Advisor or Relationship Manager), MSA, TANYA 1500 – 999 and the OCBC Indonesia Website

What if a customer doesn't have Nyala account but wants to apply Nyala Platinum Credit Card?

Customers are required to have Nyala account first. Customers can open Nyala account through all bank channels like OCBC mobile, nboarding.ocbc.id, Branch and MSA

What if a Premier Banking customer wants to have Nyala Platinum Credit Card?

Nyala Platinum Credit Card can only be owned by customers who are members of the Nyala service or when applying for Nyala Platinum Credit Card, customers must also join the Nyala service

What if a customer who already has Nyala Platinum Credit Card becomes a Premier/Private Banking customer in the future?

Customers who previously have Nyala Platinum Credit Card can still have it and there will be no card closing even though the customer is already a Premier/Private Banking customer

If the customer has received 8% cashback, can the customer claim the NUP program?

Yes, as long as it follows the provisions of the NUP program

How to join reward points program from Nyala Platinum Credit Card?

Nyala Platinum Credit Card doesn’t have reward points feature

Why is there no signature panel on the Nyala Platinum Credit Card?

Since 1 July 2020 for every Credit Card transaction in Indonesia it is mandatory to use a PIN and overseas transactions also use a PIN or contactless so that the signature column can be removed

What are the requirements to get an OCBC Titanium Credit Card?

Terms	OCBC Titanium Credit Card
Age	Main Card Holders aged 21 - 65 years Additional Card Holders for a minimum of 17 years (Maximum 3 people
Citizenship	Indonesian citizen and foreign national
Income	Min Income: Rp. 60,000,000 per year.
Personal Identification Documents	Photocopy of KTP or Photocopy of Passport / KIMS / KITAS (For foreigners only) or Photocopy of Other Bank Credit Cards (For Other Bank Customers)
Income Document	Original month's latest salary slip / Statement of Income (Especially Employees and Foreigners) or Photocopy of SIUP / Company Establishment Deed Current account / savings account for the last 3 months (only for entrepreneurs) or Current Account / Savings Account for the last 3 months, Photocopy of Practice Permit and Photocopy of SPT (Professional Only).

What is the interest and the tenor of OCBC Titanium Credit Card installments?

0% installments with 3 months tenor without minimum transactions, and 0.5% installments with 6 - 36 months tenure without minimum transactions

How do you apply for OCBC Titanium Credit Card installments?

Change the transaction to installment by sending the SMS format:

OCBC [space] INSTALLMENT [space] 16 Digits Credit Card Number # Transaction Number # Tenor

Send to 6477

Are there any fees charged to credit card installments submitted?

The fee charged for applying for installments is IDR 15,000 per submission

How much is the annual fee for OCBC Titanium Credit Cards?

Main Card Rp. 300,000 per year, Supplementary Card: Rp. 100,000 per year (Free first year contribution fee)

How do I submit an objection or discrepancy of transactions on the OCBC Credit Card?

File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC 1500-999 or + 62-21-26506300 (from abroad)

How do you have a 6-digit PIN on an OCBC Credit Card?

OCBC mobile Application *

Download the latest version of the OCBC mobile Application and follow these steps:

1. Enter with your USER ID and Password OCBC mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via OCBC mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?

Credit Cardholders can simply contact OCBC Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC Titanium, Platinum, and  costs IDR 2,500,000 for an OCBC Voyage Credit Card.

What is meant by changes in Debit/ATM Card OCBC replacement fees?

Changes in Debit Card/ATM replacement fees mean that if the customer already has a card and wants to print a new card for the reason that the old/previous card is lost, nor the card is damaged, changing the card type via OCBC mobile or branch will be charged a fee of IDR40.000

What is meant by changes in Debit/ATM Card OCBC replacement fees?

Changes in Debit Card/ATM replacement fees mean that if the customer already has a card and wants to print a new card for the reason that the old/previous card is lost, nor the card is damaged, changing the card type via OCBC mobile or branch will be charged a fee of IDR40.000

When will this change in fees for making and replacing Debit/ATM Card effective date?

Effective 1 March 2024

How do I replace my Debit/ATM Card?

Customers can replace their Debit/ATM Card via OCBC Mobile or by coming directly to the nearest branch office

How do I access the Change Debit Card menu via OCBC mobile?

To apply for a Debit/ATM Card replacement, please follow the following steps:

• Make sure the OCBC mobile application you have is the latest version (version 4.23.0), if it is different, please update the application
• Login to OCBC mobile
• Select the "Settings" menu in the bottom right corner
• Select the "Card Settings" menu
• Select the Debit Card you want/need to replace
• Select the reason for card replacement & card delivery address
• Make final confirmation by entering the OCBC mobile transaction PIN
• Customers will receive notification of card replacement

How long does it take to replace 1 Debit/ATM Card?

The time required for the replacement process (including production & delivery) of 1 Debit Card are 10 working days, starting from the time the Debit/ATM Card replacement application is successfully made & approved by the system

Can I apply for a Debit/ATM Card replacement via OCBC mobile if the Customer does not have the funds?

Can't. Customers are advised to top-up funds first on the main account connected to the Debit/ATM Card for which they are applying for replacement

Is there a fee for replacing a Debit/ATM card due to an expired card?

To replace your Debit/ATM Card due to an expired card via the nearest OCBC branch, there is no replacement fee. Customers can replace cards without being charged 3 months before the due date by attaching text message/email notification information from the Bank.

What are the requirements to get an OCBC Titanium Credit Card?

Terms	OCBC Platinum Credit Card
Age	Main Card Holders aged 21 - 65 years Additional Card Holders for a minimum of 17 years (Maximum 3 people
Citizenship	Indonesian citizen and foreign national
Income	Min Income: Rp. 120,000,000 per year.
Personal Identification Documents	Photocopy of KTP or Photocopy of Passport / KIMS / KITAS (For foreigners only) or Photocopy of Other Bank Credit Cards (For Other Bank Customers)
Income Document	Original month's latest salary slip / Statement of Income (Especially Employees and Foreigners) or Photocopy of SIUP / Company Establishment Deed Current account / savings account for the last 3 months (only for entrepreneurs) or Current Account / Savings Account for the last 3 months, Photocopy of Practice Permit and Photocopy of SPT (Professional Only).

How do I get OCBC Platinum Credit Card Reward Points?

Every transaction of IDR 10,000 gets 1 Reward Point and applies multiples

What are the conditions for exchanging OCBC Platinum Credit Card Reward Points?

Terms and Conditions for Exchange of OCBC Platinum Credit Card Reward Points through www.poinseru.com:

• Exchange points only through the website at www.poinseru.com.
• Redeem Points through the www.poinseru.com website using the Online Banking User ID and password.
• For customers who do not yet have an Online Banking user and password to log in to the website at www.poinseru.com, can register at the nearest OCBC branch office.
• The entire process of exchanging Credit Card Reward Points can only be done through www.poinseru.com
• Points earned from all banking activities, such as savings and credit cards at Bank OCBC will be combined into ONe Points at www.poinseru.com.
• Installments and dispute transactions do not get points.
• Product criteria that are included in the Reedem Points are Credit Card (OCBC Platinum Only), OCBC Debit Card, Savings (conventional and Sharia), and E-Channel (ATM, Internet Banking, Mobile Banking, SMS Banking).
• Prizes in the form of E-vouchers will be sent to the relevant customer's email address.
• Points earned by the customer are valid for 12 months from the time the points are formed.
• The point exchange verification process on the website www.poinseru.com uses SMS (for Mobile Banking customers) and tokens (for Internet Banking customers).
• Information about the amount, expiry period and history of points in the website is seen through www.poinseru.com.

How do you redeem Poinseru?

Points redemption for prizes are made directly through www.poinseru.com. Here are the steps to exchange your points:

1. Enter https://www.poinseru.com/ and see the gift catalog that can be exchanged
2. Exchange points and get attractive prizes!
3. Enter the name and information needed to send the prize.
4. Points redeemed will reduce your previous accumulated points.

For more information about the question and answer exchange question, please visit https://www.poinseru.com/#!/redeem-point

How much is the annual fee for OCBC Platinum Credit Card?

Main Card Rp. 600,000 per year, Supplementary Card: Rp. 300,000 per year (Free of first year tuition fees)

How do I submit an objection or discrepancy of transactions on the OCBC Credit Card?

File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC 1500-999 or + 62-21-26506300 (from abroad)

How do I have a 6-digit PIN on an OCBC Credit Card?

OCBC mobile Application *

Download the latest version of the OCBC mobile Application and follow these steps:

1. Enter with your USER ID and Password OCBC mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via OCBC mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?

Credit Cardholders can simply contact OCBC Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC Titanium, Platinum, and costs IDR 2,500,000 for an OCBC Voyage Credit Card.

What are the requirements to get an OCBC 90°N Credit Card?

Terms	OCBC 90°N Credit Card
Age	Main Card Holders aged 21 - 65 years Additional Card Holders for a minimum of 17 years (Maximum 3 people
Citizenship	Indonesian citizen and foreign national
Income	Min Income: IDR 120,000,000 per year.
Personal Identification Documents	Photocopy of KTP or Photocopy of Passport / KIMS / KITAS (For foreigners only) or Photocopy of Other Bank Credit Cards (For Other Bank Customers)
Income Document	Original month's latest salary slip / Statement of Income (Especially Employees and Foreigners) or Photocopy of SIUP / Company Establishment Deed Current account / savings account for the last 3 months (only for entrepreneurs) or Current Account / Savings Account for the last 3 months, Photocopy of Practice Permit and Photocopy of SPT (Professional Only) or Photocopy NPWP.

How do I get OCBC 90°N Credit Card Travel Miles?

• Every domestic transaction IDR 10,000 and overseas IDR 8,000 = 1 Travel Miles
• Double Travel Miles for overseas transactions at Restaurant, Transportation, Hotel and Flight (maximum 500 Travel Miles per bill)

How do I redeem my Travel Miles?

Redeem your Travel Miles through Tanya OCBC 1500-999 with:

1. Every 1 Travel Miles can be exchanged for 1 GarudaMiles / 1 KrisFlyer / 1 AA BIG Point
2. Travel Miles for free annual fee
   • Redeem 25,000 Travel Miles for one year free annual fee (Basic Card Holder)
   • Redeem 12,500 Travel Miles for one year free annual fee (Supplement Card)
3. Travel Miles for any rebates for your transaction
   • Merchandise/Voucher
   • Travel Rebate for all travel transactions or all your transaction 2,500 Travel Miles = IDR 100,000

What are the conditions of Travel Miles OCBC 90°N Redemption?

Collect Miles from Favorite Airlines or Exchange Whatever Your Travel Needs with OCBC 90°N Credit Card

• Get 1 (one) Travel Miles for every IDR 8,000 (eight thousand Rupiah) overseas retail transaction and every IDR 10,000 (ten thousand Rupiah) domestic retail transaction
• Double Travel Miles for overseas transactions at Restaurant, Transportation, Hotel, and Flight (maximum 500 Travel Miles per bill)
• Airline Miles will be provided in the form of Travel Miles which can be seen in the Miles balance column on the billing statement
• Conversion of 1 (one) Travel Miles is 1 KrisFlyer (Singapore Airlines) / 1 GarudaMiles (Garuda Indonesia) / 1 AA BIG Points (Air Asia)
• Travel Miles can also be redeemed for other options through Tanya OCBC 1500-999
• Shopping transactions that get Travel Miles are retail shopping transactions from major Credit Cards and additional Credit Cards that have been recorded in the Bank system and do not include all installment transactions, cash withdrawals, Loans on Phone and canceled transactions
• Foreign transactions are transactions that are recorded in foreign currencies other than Rupiah (IDR)
• Travel Miles will be credited a maximum of 1 month after the transaction is posted to the Bank system
• Travel Miles are only given on your main credit card with payment status smoothly and not blocked.

How do I submit an objection or discrepancy of transactions on the OCBC Credit Card?

File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC 1500-999 or + 62-21-26506300 (from abroad)

How much is the annual fee for OCBC Credit Card 90°N?

Main Card IDR 1,000,000 per year, Supplementary Card: IDR 500,000 per year (Free of first year tuition fees)

How do I have a 6-digit PIN on an OCBC Credit Card?

OCBC mobile Application *

Download the latest version of the OCBC mobile Application and follow these steps:

1. Enter with your USER ID and Password OCBC mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via OCBC mobile only for Primary Card holders)

How do I block a credit card if it's lost or stolen?

Credit Cardholders can simply contact OCBC Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC Titanium, Platinum, and 90 Credit Cards ° N and costs IDR 2,500,000 for an OCBC Voyage Credit Card.

How to collect Travel Miles faster (Travel Miles Activation Bonus)?

Travel Miles Bonus

• Activation Bonus of 3,000 Travel Miles*
• Monthly bonus 1,000 Travel Miles**
• Travel Miles bonus for opening Tanda 360 Plus Saving accounts program

*Enjoy an Activation Bonus of 3,000 (Three Thousand) Travel Miles

• Activate your OCBC 90°N Credit Card
• Make a retail transaction accumulation of at least IDR 5,000,000 (five million Rupiah) in the 3 months since your OCBC 90°N Credit Card is approved
• Shopping transactions that are calculated are the total purchase transactions of the main Credit Cards and additional Credit Cards that have been booked in the Bank system no later than 3 (three) months from the date your OCBC 90°N Credit Card is approved
• Not valid for installment transactions, cash withdrawals, Loans on Phone and canceled transactions
• Activation bonus will be seen on the billing statement a maximum of 2 months after the number of transactions is eligible
• Activation bonus will only be given to the main credit card
• An activation bonus will be given to customers with current payment status and no blocking
• The bank has the right to cancel the awarding of miles if an indication of fraud is found.

** Enjoy 1,000 (one thousand) Travel Miles monthly Bonus

• Perform a retail transaction accumulation of at least IDR 60,000,000 (sixty million Rupiah) in the current month
• The bank has the right to cancel the awarding of miles if an indication of fraud is found

Collect Travel Miles Faster

• Get Fly Free to Singapore
• 3,000 Travel Miles Activation Bonus Program
  Perform an activation bonus program IDR 5 million transactions in the first 3 months
• 12,000 Travel Miles Tanda 360 Plus Saving Program
  Open Tanda 360 Plus saving account for certain period = hold IDR 220 million for 6 months or hold IDR 110 million for 12 months (until 31 Desember 2021)
  (This terms of the Tanda 360 Plus placement program saving may change at any time in accordance with the Bank's policy. Contact Tanya OCBC 1500-999 for the latest information and programs for the OCBC 90°N Credit Card)

Total earned 15,000 Travel Miles

Example: Flight CGK-SIN-CGK with Singapore Airlines requires 15,000 KrisFlyer (Illustration of prices in June 2021)

What are the benefits of using a GPN card?

• can use EDC and ATM machines from any bank when transacting in Indonesia
• Security, equipped with chip technology to provide security maximum data when the OCBC
• Debit GPN Card is used for transactions within the country.
• A more attractive transaction limit
• Expenditures for Shopping Spending through EDC machines of any bank in the country are not
  charged.

What is a GPN chip debit card?

A system that integrates various payment channels that facilitate electronic transactions. With interconnection and interoperability, GPN enables electronic transactions to be used by all Indonesians for domestic transactions, so that people can enjoy safe, quality and efficient electronic transaction services.

When is GPN debit cards can start exchanging at the Branch?

GPN cards are available in Jabodetabek and Bandung Branches starting on May 21, 2018. While other branches in other regions will be available in early June 2018.

What kind of transaction that I can use with Online Debit Card?

Online Debit Card can be used for online transaction on e-commerce platform, Food Delivery / Ride Hailing Application (Gojek/Grab), or entertainment application (Netflix/Spotify), to payment transaction using Alipay / Weixin Pay for Credit Card payment during your holiday in China.

What are the differences between OCBC Physical Debit Card & Online Debit Card?

Physical Debit Card can only be used for offline transaction in physical stores and merchants through EDC and POS machine by dip in and input PIN or tap. Online Debit Card can only be used for online transaction in e-commerce platform.

What are the advantages of OCBC Online Debit Card?

Various benefits that you can enjoy with Online Debit Card such as:

1. Set the limit as you like. Manage your daily transaction limit through OCBC mobile up to IDR 50 million
2. Secured transactions with OTP (One Time Password) verification
3. Flexible, you can own up to 5 Online Debit Cards for different needs
4. Easy, hassle-free, no transaction fee and no need to top up

What are the transactions that can be supported by OCBC Online Debit Card?

Online Debit Card can be used for online transaction in any e-commerce and e-wallet platforms such as Tokopedia, Gojek & Grab or subscription-based streaming service such as Netflix and Spotify or payment in China through Alipay and Weixin Pay as a payment alternative to credit cards.

Is it safe using OCBC Online Debit Card?

OCBC Online Debit Card is secured, supported with:

1. OTP (One Time Password) verification to registered phone number.
2. Unique debit card number which is differentiated from physical debit card
3. Dedicated transaction limit for each online debit card, separated from physical debit card

How to get OCBC Online Debit Card?

Follow these steps to create OCBC Online Debit Card

1. Open your OCBC mobile
2. Go to "Settings" menu
3. Choose "Card Management"
4. Choose "Online Debit Card"
5. Tap on button "Create Online Debit Card"
6. Fill in information and choose your "Source of Fund"
7. In the transaction summary, click "Confirm"
8. Tick on the Terms and Conditions page and click "Continue"
9. Input your 6-digit transaction PIN
10. Online Debit Card successfully created

When can OCBC Online Debit Card being used after creation?

OCBC Online Debit Card can be used after 5 minutes up to 1x24 hours after creation.

What are the maximum numbers of OCBC Online Debit Card?

You can have up to 5 Online Debit Cards, no fee for the first 3 cards and the next 2 cards will cost IDR 50,000.

How long before OCBC Online Debit Card becomes inactive?

OCBC Online Debit Cards are valid up to 2 years before expired and can be renewed.

What should I do after creating OCBC Online Debit Card?

Ensure your Online Debit Card's transaction limit. By default with no changes, limit of scheduled transaction set to IDR 500,000/day and limit of e-commerce shopping transaction set to IDR 5,000,000/day. Change your limit by:

1. Open your OCBC mobile
2. Go to "Settings"
3. Choose "Card Management"
4. Choose "Online Debit Card"
5. Pick your Online Debit Card
6. Choose "Transaction Limits"
7. Change the limit by drag or input the number for each type of transaction in "Scheduled Transactions" and "e-Commerce Transactions"
8. Input your 6-digit transaction PIN
9. Card limit successfully updated

Why do my transaction failed?

Ensure to input your valid Online Debit Card number, expiry date, CVV, OTP and enough balance in your Source of Fund account for Online Debit Card.

Can I use OCBC Online Debit Card for Alipay or Weixin Pay transaction in China?

OCBC Online Debit card can be used as an alternate credit card.

How do I link OCBC Online Debit Card for Alipay in China?

Follow these steps to link your OCBC Online Debit Card in Alipay:

1. Open your Alipay, click "Me" and choose "Bank Cards"
2. Click "+" at the top right corner
3. Input your OCBC Online Debit Card
4. Read "Service Agreement" and tick "Agree to Terms and Add"
5. Input the verification code and card is ready to be used

How do I link OCBC Online Debit Card for Weixin Pay in China?

Follow these steps to link your OCBC Online Debit Card in Weixin Pay:

1. Open your WeChat, click "Me" and go to "Services" then "Wallet" and pick "Cards"
2. Click "+" to add new card
3. Input your WeChat payment password to verify your identity
4. Input your OCBC Online Debit Card and phone number
5. Read "Service Agreement" and tick "Agree and Link"
6. Input the verification code and card is ready to be used.

For transactions via Alipay/WeChat/Weixin Pay or other platforms with foreign currencies, how will it impact my account?

All transactions with OCBC Online Debit Card will debit IDR account. Any transactions with foreign currencies will be converted to IDR.

How to get more details?

Reach TANYA OCBC to ask more questions by calling phone number 1500999 or email to tanya@ocbc.id.

What are the requirements to get an OCBC Voyage Credit Card?

Terms	OCBC Premier Voyage Credit Card	OCBC Voyage Credit Card
Age	Main Cardholders aged 21 - 75 years	Main Cardholders aged 21 - 65 years
Citizenship	Indonesian citizen and foreign national	Indonesian citizen and foreign national
Income	Min Revenue: IDR 100 Million per month or Min AUM: Average IDR 1 Billion for the last 3 months.	Min Revenue: IDR 100 Million per month or Min AUM: Average IDR 1 Billion for the last 3 months.
Personal Identification Documents	Photocopy of KTP or Photocopy of Passport / KIMS / KITAS (For foreigners only) or Photocopy of NPWP	Photocopy of KTP or Photocopy of Passport / KIMS / KITAS (For foreigners only) or Photocopy of NPWP
Income Document	A checking account with an average AUM of the last 3 months at Bank OCBC with a minimum of IDR 1 billion	A checking account with an average AUM of the last 3 months at other banks ≥ Rp 1 billion or Public Company Annual Report or Original Salary Slip or SPT.

How do you get Voyage Miles for OCBC Voyage Credit Card?

For every transaction Rp 10,000 will get 1 (one) Voyage Miles without an expiry period

What advantages does Voyage Miles have? How do you exchange your Voyage Miles?

Exchange of Voyage Miles can be done through Voyage Exchange at +6221-26506363

Exchange your Voyage Miles for:

• Tickets for all airlines, wherever the destination is, at any time without knowing the blackout date & expiry date.
• Hotel, restaurant and vehicle rental reservations for travel convenience.
• Additional non-card holder tickets such as family members & colleagues.
• Purchase dream items and lifestyle needs.
• Every 1 Voyage Miles can be exchanged for 1 GarudaMiles/1 KrisFlyer/1 AirAsia BIG Points.

Always use Voyage Miles to purchase any airline ticket, and get more Frequent Flyer Miles from that airline.

Benefits of Voyage Exchange

• Contact Voyage Exchange as your personal assistant to get a variety of personal services 24 hours, 7 days a week
• Exchange of Voyage Miles
• Travel itinerary settings
• Recommended tourist attractions
• Vehicle rental including Limousine facilities
• Voyage Miles balance information
• Reserve your favorite restaurants and families, both at home and abroad
• Personal buyer lifestyle needs ranging from gadgets, bags, jewelry to special wedding anniversary gifts for beloved couples
• Purchase tickets for your favorite music concert or show worldwide

To enjoy a variety of services above, please contact Voyage Exchange at +6221-26506363

What Travel Privileges can be obtained from OCBC Voyage Credit Cards?

Get comfort on every trip with the following exclusive facilities:

• Domestic Airport Lounge

  Free access at executive airport lounges in major cities throughout Indonesia. (For more information click here)

• International Airport Lounge

  Free access 2 (two) times per year in executive airport lounges at more than 850 airports worldwide. (For more information, click here)

• Travel Insurance
  Travel insurance protection up to IDR 10 billion for every flight ticket purchase.
  Valid for airplane ticket purchases using OCBC Voyage Credit Cards, including flight ticket exchanges using Voyage Miles.
  1. Insurance Policy, click here

How much is the annual fee for OCBC Voyage Credit Cards?

Private Banking Customer : Free annual fee for primary and supplementary cardholders as long as the primary cardholder are a valid Private Banking customer

Premier Banking Customer :

• Primary Card : Free annual fee as long as the primary cardholder are a valid Premier Banking customer and maintain a minimum total balance assets (AUM) IDR 500.000.000
• Supplementary Card : IDR 2.500.000 or, joining on Tanda 360 Hold Saving Program or, by minimum total spend of primary and supplement IDR 300 million in one previous year

Other than Private and Premier Banking Costumer :

• Primary Card: IDR 8.000.000 or, by minimum total spend of primary and supplement IDR 300 million in one previous year
• Supplementary Card: IDR 2.500.000 per card

^*The various terms and fees may be changed from time to time subject to Bank’s policy

How do I submit an objection or discrepancy of transactions on the OCBC Credit Card?

File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC 1500-999 or + 62-21-26506300 (from abroad)

How do I have a 6-digit PIN on an OCBC Credit Card?

OCBC mobile Application *

Download the latest version of the OCBC mobile Application and follow these steps:

1. Enter with your USER ID and Password OCBC mobile
2. Click ""Your Obligations""
3. Select the Credit Card that you want to set the PIN for
4. Click ""CREATE / CHANGE PIN""
5. Set the PIN you want and reconfirm
6. PIN successfully created

(* Create PIN via OCBC mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?

Credit Cardholders can simply contact OCBC Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC Titanium and Platinum, and costs IDR 2,500,000 for an OCBC Voyage Credit Card.

Why is my chip debit card limit now for a maximum cash withdrawal of IDR 15 million / day / account and bank transfers can only be a maximum of IDR 50 million / day / account?

Bank OCBC made changes to the maximum limit on cash withdrawals and transfers between bank debit cards Mr / Ms <customer name>, which is in accordance with Bank Indonesia Regulation number 17/51 / DKSP, December 2015, which states that:

- Cash withdrawal transactions with ATM / Debit Cards with a maximum chip of IDR 15 million / day / account
- Transaction between bank transfers with chip / ATM cards a maximum of IDR 50 million / day / account

What if I have 2 or more chip / debit ATM cards AND are connected to the same 1 account? What is the maximum nominal amount of bank transfer and cash withdrawal that I can do with my second ATM / Debit Card, third card, etc.?

In this case the maximum accumulation limit for cash withdrawals is Rp 15 million / day from the account and the maximum accumulated interbank transfer limit is Rp 50 million / day from the account using an ATM / Debit Card first, second and so on.

What if I use the same chip / ATM Card and do cash withdrawals and interbank transfers from my second OCBC account (or my other account at OCBC)?

Each OCBC account has cash withdrawal transaction limits and interbank transfers. This means that if you withdraw cash Rp. 15 million / day from the first account, you can withdraw cash Rp. 15 million / day from the second account and the same applies to the limit of inter-bank transfer transactions as well.

What about the transaction limit for book transfers, purchases, payments and shopping on my chip / debit card? Will it also be limited to the account level?

No, only limits for cash withdrawals and bank transfers are limited at the account level. The limit for book transfer, purchase, payment and shopping transactions remains at the debit card level.

The new rules for limit transactions for cash withdrawals and transfers between debit card bank applies to all types of debit cards?

The new limit rules for cash withdrawals and bank transfers only apply to chip debit cards

"This means that my magnetic ATM / Debit Card is a cash withdrawal and limit transaction limit interbank transfers are still at the card level?"

If you have 2 magnetic ATM / Debit Cards connected to the same 1 account and make transactions at the OCBC ATM machine, then you can make a maximum cash withdrawal of IDR 10 million / day from each debit card and bank transfer a maximum of IDR 25 million / day from each debit card.

Nevertheless, in order to be able to do transactions safely and comfortably when using OCBC debit cards, we urge you to immediately get a chip / debit ATM card at the nearest OCBC branch office without being charged for changing the first debit card. This is because Bank OCBC will gradually deactivate all of the magnetic ATM / Debit Cards in the future until December 31, 2021.

Will I be notified by the Bank if my magnetic debit card will be deactivated in the future?

The Bank will inform you through a number of communication media, namely announcements on Bank OCBC's external web, announcements on ATM machines (ATM idle screen), and email of the father / mother registered in the Bank system.

What is a GPN chip debit card?

A system that integrates various payment channels that facilitate electronic transactions. With interconnection and interoperability, GPN enables electronic transactions to be used by all Indonesians for domestic transactions, so that people can enjoy safe, quality and efficient electronic transaction services.

When is GPN debit cards can start exchanging at the Branch?

GPN cards are available in Jabodetabek and Bandung Branches starting on May 21, 2018. While other branches in other regions will be available in early June 2018.

What are the benefits of using a GPN card?

1. Accessibility, can use EDC and ATM machines from any bank when transacting in Indonesia
2. Security, equipped with chip technology to provide security maximum data when the OCBC Debit GPN Card is used for transactions within the country.
3. A more attractive transaction limit
4. Expenditures for Shopping Spending through EDC machines of any bank in the country are not
charged.

How is the mechanism for give GPN debit cards to customers?

For both new and existing customers, branches always ask whether customers already have a GPN card at this time. If the customer does not have a GPN card, then the customer does not need to sign a statement form. If you already have a GPN card at this time, the customer signs the GPN statement form. Ask the customer again if you need a GPN card again or not. If yes, then the customer is given a GPN card and a Mastercard card. If the customer no longer wants a GPN card, then the customer is given only a Mastercard card. If the customer does not have a GPN card at all, the customer is immediately given a GPN card and a Mastercard card.

What is the limit on the number of chip debit cards that can be given to customers?

For each customer entitled to get 2 debit cards namely 1 GPN debit card and 1 Mastercard debit card.

What if the customer wants a third additional debit card and so on?

Customers are allowed to have but customers will be charged for adding cards according to the terms and conditions

Will every addition of a debit card (excluding 1 GPN card and 1 Mastercard card) be charged immediately?

No. The cost of adding a card is only valid if the third card the customer requested uses the same card design. For example: Mastercard EA and Mastercard EA, Mastercard Premier and Mastercard Premier, regular GPN and regular GPN etc.

This type of Transaction was previously changed to Daily Daily Interbank Transfer Limit per Daily Interbank Transfer Limit Account per Interbank Transfer Account IDR25 Million IDR50 Million IDR10 Million Cash Withdrawal

Why does the customer get additional card fees as mentioned above?

Because chip debit cards can be linked to up to 6 accounts (only for IDR). So by using 1 debit card, customers can access their 6 accounts at OCBC ATM (ON US). For OFF US ATMs (not OCBC ATMs), only the main account will be displayed.

Does the access of 1 debit card to 6 accounts also apply to different eyes money?

No, 1 debit card access to 6 accounts is only valid for the same currency.

Chip debit cards can be associated with a max of 6 account numbers. What account products can be linked to the card?

As long as the chip debit card uses the same currency, it can be linked to up to 6 products with the same type of currency (except for My Savings and Junior Signs). Only 1 primary account can be selected. Example: If a customer chooses 360 mark product as the main account for his chip debit card, while the customer also associates with 5 other rupiah products. Then during a shopping debit transaction, Tanda 360 account will be debited. Meanwhile, when the chip card is used at the ON US ATM machine, all five account numbers are displayed. If the Customer uses a chip card at the OFF US ATM machine then only the main account is displayed.

For example, if currently existing customers have Tanda 360 account and Tanda Premium account. Each of these accounts has VISA debit card, how is the debit card exchange mechanism?

It will be asked to the customer first, if you already have a GPN debit card (valid for GPN from any bank). If the customer answers that he already has a GPN card, it will be asked again if the customer wants to get another GPN chip debit card from Bank OCBC NISP. If the customer wants to get another GPN card, the customer will be given 2 direct debit cards, namely 1 GPN chip debit card and 1 Mastercard chip debit card. Next, ask the customer which account will be the main account for the GPN debit card (Tanda 360 or Tanda Premium) and which account will be the primary account for the Mastercard debit card. If the customer does not want to get another GPN card, the customer must sign the statement form already having GPN and the customer is given 1 Mastercard debit card only. Next, ask which account will be the customer's main account (Tanda 360 or Tanda Premium).

Are Customers allowed to have no debit cards at all (GPN and Mastercard) for accounts that have been opened at Bank OCBC?

If the customer cannot prove that the customer already has a GPN card, the bank is required to submit Bank Indonesia regulations regarding the Customer's obligation to have at least 1 (one) GPN card.

Are customers who currently have a GPN debit card allowed to have a GPN debit card from Bank OCBC again?

Allowed, customers have at least 1 (one) GPN card and can be from any bank.

For now, the chip debit card design for Tanda Junior (Mighty Saver) is not yet available. What should the branch do if there is a new Tanda Junior account opening or someone wants to exchange the old Tanda Junior card for a chip debit card?

In order for business processes at the branch to continue running smoothly, for the time being, customers who have Tanda Junior accounts if they want to exchange their magnetic cards into chip cards, then customers will get an EA chip debit card with the customer's name on the card. All chip debit cards for Tanda Junior will be distinguished 7,8,9 digits in the 16 digit part of the card number from the number 222. In the meantime, until Tanda Junior chip debit cards are available, the provision of Tanda Junior chip debit cards will be made through EBSP. Branch enough to input data as usual through OCS (One Corp Service) Application.

Will the issuance of Tanda Junior chip debit cards with this name be charged according to the provisions?

No charge fee

Until when does the process of giving chip debit cards to Tanda Junior (using the EA chip debit card design) take place?

Until Tanda Junior's special chip design debit cards are available. This will be notified by the Head Office to the branch via announcement in an email.

Bank OCBC has how many types of chip debit card designs?

8 designs namely Private Bank design, Premier Banking design, EA design, Sharia design, SGD Foreign Exchange design, Junior Sign design (Mighty Saver), Conventional GPN design, GPN Syariah design

Can VISA debit cards still be given to customers?

As long as the ATM / Debit card inventory with the Master Card logo is not available, the card given to the Customer is an ATM / Debit card with the VISA logo. The effective date of using an ATM / Debit card bearing the Master Card logo will be further informed via a separate Internal Memo / email.

What is the mechanism for ordering cards to EBSP as long as the Master Card is not yet available?

1. If the customer wants an International card only, then:
1.1. Instant Card: use VISA card stock in Branch and tagged using old Pro Card (XCard).
1.2. Regular Card: The branch submits a card application to EBSP following the BAU. EBSP The process is still using Xcard.

2. If the customer wants a GPN and International card, then run the order via OCS, and submit it to EBSP using e-mail with Scan.

CMS Payroll Customer Employees whose cards have been submitted collectively by the Customer's PIC, but do the activation individually to the Branch, how is the handling?

Employees are directed to fill out and sign Bank Facility Forms as exchange of card and PIN receipts. Card activation can be done if the employee's signature on the Bank Facility Form has been successfully verified.

My OCBC Mastercard ATM/Debit Card has a signal symbol. What does it mean?

OCBC Mastercard ATM/Debit Card is equipped with contactless feature.

The benefit of contactless feature is cardholders can make transactions without having to insert the card into the EDC (Electronic Data Capture) machine and without having to enter a PIN for a certain transaction amount.

Example:

• For transaction ≤ IDR 1 Million/day, customers no need to enter PIN.
• For transaction > IDR 1 Million/day, customers need to enter PIN.

My OCBC NISP Mastercard ATM/Debit Card has a contactless symbol. Does it mean I can use this feature?

Yes, contactless feature can be this feature can be used immediately after your ATM/Mastercard Debit Card is activated

What is the transaction limit using an ATM/Debit card with a contactless feature?

The transaction limit using an ATM/debit card with the contactless feature is IDR 1 million/day without using a PIN. If the nominal transaction exceeds IDR 1 million/day, a PIN authentication will be required.

If I don't want to use this feature, can it be disabled?

You can deactivate this feature independently by logging into OCBC mobile (Settings Menu → Card Settings/Card Management) or visiting OCBC branch.

Is this ATM/ Debit card with a contactless feature safe to use for transactions?

The OCBC debit card with the contactless feature is guaranteed to be secure because it only includes 1 code that protects the customer's payment information for each transaction and if the customer accidentally taps twice, the customer will not be billed twice.

In addition, there are already security procedures for contactless feature transactions with a nominal value of ≤ IDR 1 million without a PIN:

• The contactless reader must be ~4 cm away from the card/device, making wireless skimming impossible to commit fraud
• Cardholder detail information and card security codes are not stored on the chip, so they cannot be used to make counterfeit cards
• Every transaction is protected by a unique cryptogram which is dynamic and cannot be duplicated

 

However, if you still don't want this feature, you can deactivate this feature independently by logging into OCBC mobile (Settings Menu → Card Settings/Card Management) or visiting OCBC branch.

Can I use an ATM/Debit card with a contactless feature in the country?

The contactless feature currently cannot be used for domestic transactions. This feature can only be used for transactions at EDC-contactless overseas.

Why if I use a credit card that already has a contactless feature in the country, the transaction can be successful?

This is because our Bank Regulator currently only allows ATM/Debit card transactions on the GPN (National Payment Gateway) network to be processed by reading the card chip, namely by inserting the card into the available card slot on an EDC or ATM machine.

This GPN rule does not apply to Credit Cards, therefore if you have a Bank OCBC Credit Card with a contactless feature, transactions can be made domestically.

My OCBC ATM/ Debit card type is a GPN card. Can I use the contactless feature too?

The contactless feature is only available on OCBC Mastercard ATM/Debit card types. You can apply for an additional OCBC ATM/Debit card of the Mastercard type to enjoy this contactless feature.

How much is the Premium allocation for investment?

Premium allocation for investment 100%

Is a medical examination necessary?

No need medical check up

What benefit attach to this product?

Death benefit, death benefit due to accident, and maturity benefit

How do I pay the insurance Premium?

The insurance Premium payment will be debited / deducted from OCBC Customer Account

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the Policy, then:

Give it to the Relationship Manager atau cabang OCBC, to be forwarded to PT Asuransi Allianz Life Indonesia, or

Send directly to PT Asuransi Allianz Life Indonesia

Is a medical examination necessary?

A medical examination is required in accordance with the applicable terms and conditions

How do I pay the insurance premium

The insurance premium payments will be done in autodebet periodically through OCBC account according to the selected product.

How do I buy this product in OCBC?

You can go to the nearest branch or contact our Relationship Managers.

What should I do to submit insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical check up necessary?

Medical check up is not necessary but Customer shall provide health declaration at the time of buying the product

What is the benefit if there’s a risk happen to the Insured?

The beneficiary will receive Sum Insured minus the living benefit (if any) and then the policy will terminate

How do I pay the insurance premium?

Premium payment are made directly by the customer when buying the product through the website

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC NISP Branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical check up necessary?

Medical check up is not necessary but Customer shall provide health declaration at the time of buying the product

What is the benefit if there’s a risk happen to the Insured?

The beneficiary will receive the total cash value or sum insured (which one is higher)

How do I pay the insurance premium?

The Insurance Premium payments will be done in autodebet periodically through OCBC NISP account recording to the selected product

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager atau cabang OCBC, to be forwarded to Great Estern Life Indonesia, or
• Send directly to Great Eastern Life Indonesia

Can a partial withdrawal be made?

Partial withdrawal can be made after 2 years since the policy active and with the applicable terms and conditions

Is a medical check up necessary?

Medical check up is required under certain conditions refer to underwriting terms & conditions.

Can a partial withdrawal be made?

Partial withdrawal can be made after since the policy active for minimum 2 years and (terms and conditions applied)

What is the benefit of insurance to the beneficiary

The beneficiary will receive the total cash value or sum insured (which one is higher)

How do I pay the insurance premium?

Policyholder may choose from several options for paying insurance premium by autodebit from saving account

What should I do to submit the insurance claims?

Beneficiaries should:

• complete the documents as stated in the policy
• submit the complete documents to dedicated Relationship Manager or OCBC branch office to be forwarded to the Insurance Company, or send directly to Insurance Company

What are the requirements for opening an investment account or Single Investor Identification (SID) ?

Requirements for opening an investment account through OCBC mobile:

1. Apply for individual customer
2. Having an OCBC account
3. Having an E - KTP for Indonesian citizen
4. Fill in personal data & risk profiles, as well as uploading required documents thorugh OCBC mobile

How to open a Mutual Fund Investment account?

Opening an investment account can be done by ONe Mobile, with the following steps:

1. Click "Wealth Management" menu
2. Select "Mutual Fund"
3. Upload the required documents and complete the Customer Data
4. Select your account that will be used to invest and click "Agree" to the Terms and Conditions
5. Enter your PIN or SMS Token, then click "next"
6. Check out this video for following steps to open an investment account

How do I purchase the Mutual Funds in Bank OCBC?

Mutual Fund purchase can be done by OCBC mobile application or through Bank OCBC branch.
Via One Mobile:

1. Click "Wealth Management" menu
2. Then select "Mutual Fund" menu
3. Click "Buy"
4. Select Mutual Fund product
5. Input the transaction data
6. Check the transaction detail, then click "next"
7. Click "Terms and Conditions", then click "Confirm"
8. Enter your transaction PIN or SMS Token, then click "next"
9. Check out this video for following steps to purchase mutual funds via OCBC mobile

What should I do if the process of purchasing a mutual fund fail?

You can contact your Relationship Manager to find out the cause of failure. In case you do not know how to contact your RM, please contact Tanya OCBC at 1500-999 or visit the nearest branch of Bank OCBC.

How do I sell or redeem the Mutual Fund in OCBC?

There are two ways to sell or redeem the Mutual Funds, which are through Bank OCBC branch or via OCBC mobile application

Can Mutual Funds be redeem at any time and how long does it take for the redemption process?

Mutual Funds with the types of Money Market, Fixed Income, Balanced, Stock Mutual Fund can be redeemed every bourse day until 01.00 pm.

Is there any profit or loss information on my mutual funds?

Information on profit or loss potency of Mutual Funds can be seen via OCBC mobile application by:

1. Click "Wealth Management" menu
2. Select "My Investment" to see the profit/loss potency of your investment products
3. Click the investment products that you have for details on the profit/loss potency for each transaction

Can I do Mutual Fund transactions at any time through OCBC mobile?

Mutual Fund transactions can be done at any time on OCBC mobile, but transactions will be effective in the same day if it is inputted in exchange day before 13.00 WIB. Beyond the time, transaction will be effective on the next exchange day.

Are the funds invested in Mutual Funds safe?

The Mutual Funds portfolio is managed by Investment Manager and the investment funds are kept by Bank Kustodian, so that customer funds remain safe. But, keep in mind that there is risk in every investment, so customer should choose investment products in accordance with the risk profile.

Is Mutual Fund investment profitable?

Every investment has potensial profit and loss risk, as well as Mutual Funds. Therefore, it is important for customer to know the risk profile and investment strategy before choosing the appropriate Mutual Funds.

Mutual Fund Disclaimer

Mutual fund is a capital market product, NOT PT. Bank OCBC NISP's (“Bank”) product NOR the Bank’s third-party deposit, thus it is not guaranteed by the Bank and excluded from the government guarantee program or Lembaga Penjamin Simpanan.

Before deciding to invest in Mutual Fund, the customer shall read and understand the contents of documents related to Mutual Fund products (Mutual Fund General Terms and Conditions, prospectuses, and other documents) particularly regarding the investment policies and investment risks including but not limited to risk of decline in principal, market risk, credit risk, liquidity risk, currency risk and risk of political or regulatory changes.

All investment decisions made are responsibility of the customer and the customer is willing to accept all risks arising from the investment.

Past performance is no indicative of future result.

The Bank only acts as a selling agent and the customer releases the Bank, its management and employees from all responsibilities, losses and claims, lawsuits and/or demands in any form from any third party.

What is the meaning of investment account or Single Investor Identification (SID)?

Single Investor Identification or SID or Investment Identity Number is a number registered as a capital market investor and is the main requirement to be able to invest in mutual funds or bonds.

What are the requirements for opening an investment acccount or Single Investor Identification (SID)?

Requirements for opening an investment account through OCBC mobile:

1. Apply for individual WNI customers who do not have tax obligation in other states
2. Having an OCBC account
3. Having an E - KTP
4. Fill in the data & risk profile, along with uploading the required documents through OCBC mobile

How to open an investment account through OCBC mobile?

Bonds

1. Click Wealth Management menu.
2. Select the desired Bond investment product
3. Upload the required documents, complete the Customer Data and Risk Profile.
4. Select an account that will be used for investment, then click Agree to the Terms and Conditions
5. Enter your PIN or SMS Token, then click next.

How long does it take to open an investment account?

If all data and documents match in accordance the requirements, opening an investment account/SID takes a maximum of 3 exchange days

What should I do if I cannot do registration for investment account?

Please contact your Relationship Manager or call Tanya OCBC at 1500-999. You may also visit the nearest branch of OCBC.

Are there any fees for the Bond transaction?

Customers are not charged when buying and within the first 2 years. After 2 years since the last bond purchase transaction, the customer will be charged a transaction fee and storage fee (terms and conditions apply).

Will I receive a trade confirmation when transacting bonds?

Yes, the Customer will receive trade confirmation of the bond transaction made

Still have question regarding investment?

Check out the articles below:

1. Want to Know What are the Benefits of Investing in Bonds? Check Out the Following Article
2. Indonesian Government Bonds, Check Out the Following Article
3. What is Yield and Bonds Coupon? Check Out the Following Article
4. The Difference between Tenor and Duration, Check Out the Following Article

What is the difference between Unit Link and Non - Unit Link?

Unit Link has an investment element, so that the funds placed by customer can change at any time. Non - Unit Link does not have an investment element and only acts as protection.

What Banca products are available in OCBC?

OCBC provides various Bancassurance products due to cooperation with Great Eastern, Avrist, and Sompo. For the available list of Bancasurrance products in Bank OCBC, you can acces our website at ocbc.id

What are the advantages and disadvantages of buying insurance products at a bank compared to directly from an insurance company?

1. One Stop Financial Solution - Customer can get solutions for all financial needs at Bank OCBC
2. Premium payment is easier because by autodebeting from Bank account, customers do not have to worry about being late in paying every month
3. Customer can come to the Bank if they need after sales service regarding to the purchase of customer protection products at the Bank

How do I determine the right Sum Insured?

Usually to calculate the number of sum insured is done by:

• Determine the estimated monthly expenses required, for example, IDR 10 million/month
• If there is a risk, determine the time period so that the needs of family can be fulfilled. For example, a child is 7 years old and is estimated to be independent at the age of 21, then the time period required for family needs to be fulfilled is 14 years.
  So that the sum insured required is: IDR 10 million*12*7 = IDR 840 million.
  
  In calculating the sum insured, it can also include an estimate of an increase in price / inflation (for example 10%), so that the sum insured required becomes: (120 million*10) + (120*(1 + 10%)^7 ) = IDR 1.0734 Billion.

Banccasurance 101

How important is the funds preparation for children education? Check out the following article

How much is the Premium allocation for investment?

Premium allocation for investment 100%

Is a medical examination necessary?

No need medical check up

What benefit attach to this product?

Death benefit, loyalty bonus and maturity benefit

How do I pay the insurance premium?

The insurance Premium payment will be debited / deducted from OCBC Customer Account

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the PT Great Eastern Life Indonesia, or
• Send directly to PT Great Eastern Life Indonesia

How much is the Premium allocation for investment?

Basic Premium allocation as Investment Fund at the first year is 60%, then at the 2nd year onward is 100%

Is a medical examination necessary?

Medical examination is required under certain conditions based on underwriting terms & conditions.

Is there any Rider can be added?

Yes, there are few rider options such as hospitalization and surgery, term life, critical illness, personal accident, waiver premium and others

How do I pay the insurance premium?

The insurance Premium payment will be debited / deducted from OCBC Customer Account

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the Policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to PT GREAT Eastern Life Indonesia, or
• Send directly to PT GREAT Eastern Life Indonesia

Are hospital payments made by reimbursement?

Hospital payments using participant cards

Is it permissible for treatment in a hospital that is not an insurance partner?

It is permitted and claims are filed by way of reimbursement

Is it permissible for treatment in a hospital that is not an insurance partner?

It is permitted and claims are filed by way of reimbursement

How do I pay the insurance premium?

The insurance premium payments will be done in autodebet periodically through OCBC account according to the seleccted product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical check up necessary?

Medical check up is required under certain conditions based on underwriting terms & conditions

What is the benefit if there’s a risk happen to the Insured?

• Death Benefit dute to non accident: 200% Sum Assured
• Death Benefit due to accident: 300% Sum Assured
• Death benefit due to accident while using public transportation : 400% Sum Assured
• Benefits for one of 77 types of critical illness: 100% Sum Assured
• Maturity Benefit : 100% Sum Assured

How do I pay the insurance Premium?

The insurance Premium payments will be done in autodebet periodically through OCBC account according to the selected product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs as beneficiary can complete the documents as stated in the Policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to PT Asuransi Allianz Life Indonesia, or
• Send directly to PT Asuransi Allianz Life Indonesia

How much is the Premium allocation for investment?

Regular Basic Premium allocation as Investment Fund at the first year is 70% from Regular Basic Premium, then at the 2nd year until 5th year is 95% from Regular Basic Premium and then 6th year onwards is 105% from Regular Basic Premium. Allocation only for Reguklar Top Up Premium and/or Single Top Up Premium as Investment Fund: 95% from Regular Top Up Premium and/or Single Top Up Premium.

Is a medical examination necessary?

Medical examination is required under certain conditions based on underwriting terms & conditions.

Is there any Rider can be added?

Yes, there are few rider options such as 100 Critical Illness condition benefit (CI 100), Premium paid by Allianz for Premium Payor diagnosed with Critical Illness / total permanent disability (Payor Benefit) and hospitalization as charge benefit (Prime Medical Protection).

How do I pay the insurance Premium?

The insurance Premium payment will be debited from OCBC Customer Account

What should I do to submit the insurance claims?

For claims, the customer or the heirs as beneficiary can complete the documents as stated in the Policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to PT Asuransi Allianz Life Indonesia, or
• Send directly to PT Asuransi Allianz Life Indonesia

Are the returns on this product guaranteed?

The yield is guaranteed for the first 10 years of the policy

Can a partial withdrawal be made?

Partial withdrawals can be made with the applicable terms and conditions

Can cash values ​​run out?

There is a possibility that the cash value will run out if funds are withdrawn

How do I pay the insurance premium?

The insurance premium payments will be done in autodebet periodically through OCBC account according to the seleccted product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical examination necessary?

A medical examination is required in accordance with the applicable terms and conditions

Can a partial withdrawal be made?

Partial withdrawals cannot be made

How long is the protection life?

99 years

How do I pay the insurance premium?

The insurance premium payments will be done in autodebet periodically through OCBC account according to the seleccted product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

How long does the premium have to be paid?

Only 5 years of protection for 20 years

Is a medical examination necessary?

A medical examination is not required in accordance with the applicable terms and conditions

What is the minimum premium for this product?

Starting from IDR 100,000

Insurance Purchases in OCBC

Protection purchases can be done by OCBC mobile, with following steps:

1. Click 'Wealth Management' menu
2. Click 'Insurance' menu
3. Select the desired insurance products
4. Read product information, then click 'Buy'
5. Select the account that will be used
6. Fill in the required data, then click 'next'
7. Check the premium detail and confirm
8. Fill in the Health Statement/Customer Statement, then click 'next'
9. Check the transaction detail, then click 'next'
10. Click 'Terms and Conditions', then click 'Confirm'
11. Enter your transaction PIN or SMS Token, then click 'next'

How do I pay the insurance premium?

The insurance premium payments will be done in autodebet periodically through OCBC account according to the seleccted product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Is a medical examination necessary?

A medical examination is required in accordance with the applicable terms and conditions

Can a partial withdrawal be made?

Partial withdrawals cannot be made

When will the premium refund be given?

When the Customer is 65 years old with the applicable terms and conditions

How do I pay the insurance premium?

The insurance premium payments will be done in autodebet periodically through OCBC account according to the seleccted product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

Can the contents of the building also be insured?

The contents of the building can be insured

Is a survey required?

It's only necessary to fill in a statement about the object of coverage

Is a survey required?

It's only necessary to fill in a statement about the object of coverage

Insurance Purchases in OCBC

Protection purchases can be done by OCBC mobile, with following steps:

1. Click 'Wealth Management' menu
2. Click 'Insurance' menu
3. Select the desired insurance products
4. Read product information, then click 'Buy'
5. Select the account that will be used
6. Fill in the required data, then click 'next'
7. Check the premium detail and confirm
8. Fill in the Health Statement/Customer Statement, then click 'next'
9. Check the transaction detail, then click 'next'
10. Click 'Terms and Conditions', then click 'Confirm'
11. Enter your transaction PIN or SMS Token, then click 'next'

How do I pay the insurance premium?

The insurance premium payments will be done in autodebet periodically through OCBC account according to the seleccted product.

What should I do to submit the insurance claims?

For claims, the customer or the heirs can complete the documents as stated in the policy, then:

• Give it to the Relationship Manager or OCBC branch, to be forwarded to the Insurance Company, or
• Send directly to Insurance Company

FX Buying / Selling in OCBC

FX Transaction in OCBC can be done in two ways, which are through branch (or Relationship Manager) or via OCBC mobile.

How do I make FX transaction (buy/sell) with OCBC mobile?

There are two ways for buying/selling FX, which are through branch or via OCBC mobile.

For both of FX transaction can be done via OCBC mobile, with following steps:

1. Click 'FX Transaction' menu
2. Select source and destination currencies
3. Select the fund source account
4. Select the destination account
5. Enter the transaction nominal
6. Follow the next steps
7. Check out this video for the illustration of FX buying selling transaction steps

How many foreign currencies can be transacted in Bank OCBC?

Bank OCBC provides 11 types of foreign currencies that customer can transact. The 11 currencies are USD, SGD, AUD, JPY, GBP, EUR, HKD, CAD, CNH, NZD and CHF.

Is there any chargeable fee for FX buying/selling transaction?

There is no fee for FX buying or selling transaction. However, specifically for FX transactions from IDR through OCBC branch, customer will be charged a stamp duty for the Foreign Currency Purchase Statement.

Will I receive a confirmation after FX selling and buying transaction is complete?

1. If transaction is made with branch, the confirmation will be made verbally at the time of the price deal.
2. If transaction is made via OCBC mobile, you will receive the confirmation after the transaction is complete on OCBC mobile application.

What happens if I make a purchase transaction on National Holidays?

FX transaction can only be made on workdays from 09.00 am to 03.00 pm, so you cannot made transaction on National Holidays.

How much is the transaction fee at OCBC ATM

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How much is the transaction fee at OCBC ATM?

How does interest applied to this account?

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

Cara bertransaksi dengan QR Payment di OCBC mobile

Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

Apa itu OCBC mobile

OCBC mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat

Apakah OCBC mobile aman untuk bertransaksi

Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

How does interest applied to this account?

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

Cara bertransaksi dengan QR Payment di OCBC mobile

Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

Apa itu OCBC mobile

OCBC mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat

Apakah OCBC mobile aman untuk bertransaksi

Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

How does interest applied to this account?

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

Cara bertransaksi dengan QR Payment di OCBC mbile

Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

Apa itu OCBC mobile

OCBC mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat

Apakah OCBC mobile aman untuk bertransaksi

Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

How does interest applied to this account?

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

Cara bertransaksi dengan QR Payment di OCBC mobile

Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

Apa itu OCBC mobile

OCBC mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat

Apakah OCBC mobile aman untuk bertransaksi

Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

How does interest applied to this account?

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

Cara bertransaksi dengan QR Payment di OCBC mobile

Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

Apa itu OCBC mobile

OCBC mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat

Apakah OCBC mobile aman untuk bertransaksi

Dengan OCBC mobile, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

How much is the transaction fee at OCBC ATM

How much is the transaction fee at OCBC ATM

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Please Change Data Source

Please Change Data Source

How much is the transaction fee at OCBC ATM

How does interest applied to this account?

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

How much is the transaction fee at OCBC ATM

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM

What is OCBC payroll service?

OCBC payroll service is a service that can facilitate your company in the process of payroll payments to employees by transferring books from the company account to your employee account at OCBC.

What are the requirements to get OCBC payroll service?

The following are the requirements for companies that want to join the service OCBC payroll

• Your company is an incorporated company
• Signing a Cooperation agreement with Bank OCBC
• Opening an OCBC Bank Account

What are the documents that need to be completed to sign the OCBC payroll cooperation agreement?

Company deed, Company TIN, and other documents required by the Bank OCBC.

What are the benefits for companies that have joined OCBC payroll service?

The advantages obtained by the company include the following

• Easy, fast, and comprehensive registration process
• There are special staff from Bank OCBC who will serve your company
• Special promotional program available for your company, Promotional program follow the provisions applicable to Bank OCBC

What benefits will be received by employees who are members of the service payroll OCBC?

The benefits obtained by employees include the following:

• Free Administration Fee^*
• Free Cash Withdrawal and Transfer Fees^*
• Can join loyalty program that applies to OCBC
• Can enjoy the facilities available on OCBC Mobile

^*follow the terms and conditions applicable to OCBC

What methods are used for the payroll of company employees?

Employee recitation method by transferring books from company accounts to employee accounts through theVelocity app. Velocity application is a web-based electronic banking system and mobile application to facilitate corporate customers in conducting banking transactions, both financial and non-financial transactions in real time and Online.

What if I am interested in joining OCBC payroll service?

Please contact Tanya OCBC, leave your next contact person. Our OCBC Sales Team will contact you soon

• Domestic call 1500-999
• Overseas call +62-21-2650-6300
• Whatsapp +62-812-1500999
• Email send to: tanya@ocbc.id
• Twitter mention @TanyaOCBC

What is Akad ?

Written agreement between the Bank and other parties that contains the rights and obligations of each party in accordance with Sharia Principles.

What is Sharia Principles ?

The principles of Islamic law in banking activities are based on fatwas issued by institutions that have the authority to determine fatwas in the field of sharia.

What is Profit Sharing Distribution ?

The distribution of profit of Bank Syariah to the Deposit Customers is based on the agreed ratio every month. Revenue sharing depends on the amount and duration of deposits and bank income for the period. The amount of profit sharing is calculated based on bank revenue so that the customer must obtain profit sharing and not lose the principal savings.

What is Sharia Supervisory Board ?

The board is tasked with giving advice and advice to the Directors and overseeing the activities of the Sharia Business Unit to be in accordance with Sharia Principles.

What is Mudharabah ?

Transaction of fund investment from the owner of the fund (shahibul mal) to the fund manager (mudharib) to carry out certain business activities in accordance with Sharia Principles, with the distribution of results of business between the two parties based on a mutually agreed ratio.

What is Wadi'ah ?

Funds or goods deposit transaction from the owner to the depositor of funds with an obligation for the depositing party to return the funds or goods deposited at any time or in accordance with the agreement.

What is Murabahah ?

Buying and selling transactions of goods at the acquisition price plus the margin agreed upon by the parties, where the seller informs the buyer in advance of the acquisition price.

What is Wakalah ?

Agreement of representation between one party to another. Wakalah is usually applied for making Letter of Credit, for purchasing goods abroad (L/C Import) or forwarding requests

What is Musyarakah ?

Collaboration between two or more parties having funds and/or goods to carry out certain businesses in accordance with Sharia Principles by sharing the results of operations in accordance with the amount of capital ownership of each party or based on a mutually agreed ratio.

What is Musyarakah Mutanaqisah ?

Collaboration between two or more owners of funds and/or goods to carry out certain businesses in accordance with Sharia Principles with the distribution of operating results in accordance with the amount of capital ownership of each party or based on a mutually agreed ratio, then one party gradually buys the other party's capital ownership, so that at the end of the cooperation period one party has the entire capital (100%).

What is Margin ?

The amount of profit agreed between the Bank and the Customer for financing transactions with a sale and purchase agreement (murabahah). Financing margins are fixed (fixed) unchanged throughout the term of the financing.

What is Nisbah ?

Share of profit sharing between the Bank and the Customer of funding and financing transactions with profit sharing agreements (mudharabah and musyarakah).

What is Ijarah ?

Lease transactions of goods and/or services between the owner of the object for lease, including ownership of the right to use the object for rent and the lessee to get compensation for the leased object.

What is Qardh ?

Borrowing transactions without compensation for the obligations of borrowing party to repay the loan principal in one lump sum or installments within a certain period.

What can I get after opening this account ?

For those who are already Bank OCBC customers

What are the requirements ?

You must already be a customer of Bank OCBC, there are no other special requirements.

What are the advantages?

1. The initial deposit is light,
2. Free monthly administration fees,
3. Free of charge below the minimum balance.

Is it multicurrency saving account ?

No, but you can have an iB mudharabah savings account for IDR and an iB mudharabah savings account for USD by opening at OCBC mobile

Will there be a name written in the card ?

You can choose to be sent by ATM or you don't need to be sent an ATM during the account opening process at OCBC mobile. If you choose an ATM card to be sent to your registered address, then an ATM sent automatically has your name registered as a customer. If you choose an ATM card to be taken at a branch office, then you can take an ATM card at any branch office during office hours and get an instant or anonymous card.

How can I change the card delivery address?

You can change it by contacting our call center at 1500-999 or + 62-21-26506300 (from abroad).

What is Mudharabah iB saving account ?

Mudharabah Savings iB OCBC Syariah is a sharia-based savings account that is managed professionally with 2 Mudharabah (Profit Sharing) contracts. Supported by more than hundreds of sharia service offices and more than 20,000 ATMs throughout Indonesia with free monthly administration fees. Equipped with ATM, Mobile Banking, SMS Banking and Internet Banking.

Is this new product?

No, this product already exists.

Is this product has different features with Mudharabah Savings that can be opened in branches previously?

The features and advantages are the same. Getting an ATM Card, can be accessed through Mobile Banking and Internet Banking, the advantages are:
1. Low initial deposit
2. Free monthly administration fees
3. Free below the minimum balance
Details attached.

What is the differences with regular mudharabah iB?

Previous Mudharabah iB savings can only be opened at the branch office, while Tab Mudharabah iB Online, opening can be done anywhere at any time through the OCBC mobile.

Can you still open a Tab Mudharabah account at a branch office?

Yes, can

How long has this product been in OCBC mobile ?

Since 13 July 2020 it can be accessed on your OCBC mobile

How to do it?

- Download the OCBC mobile application
- Login with your registered username and password
- Explore the menu bar at the top left of the OCBC mobile view, select 'Open New Account'
- Find ‘Mudharabah iB Savings’ in the Savings category
- Click and follow the short process in, fill in the required information without having to upload a document or sign a new form
- Follow the process to completion until your account is formed.
- You only need to make an initial deposit to activate your account.
- If your account is active, you can immediately use it to conduct financial transactions

Are there any promotion if opening mudharabah saving account iB?

Keep updating OCBC promos on our social media.

What is Gold Savings?

Gold Savings is a service owned by Pegadaian that is in the OCBC mobile application through a collaboration between Bank OCBC and Pegadaian which allows customers to carry out gold investment activities electronically through the OCBC mobile application.

What are the features that I can use in the Gold Savings?

Until now, there are several features that can be used by the Customer, namely:

1. Registration
2. Initial Deposit Transactions (Purchases on the first day) and Buy Gold
3. Gold Selling Transactions
4. Gold Transaction Status
5. History of Gold Selling Prices and Buying Prices

What are the requirements for making a Gold Savings transaction on OCBC mobile?

1. Customers who can use the Gold Savings service are existing customers of Bank OCBC who have relation accounts in Rupiah, both Sharia accounts and Conventional Bank OCBC
2. Have registered on the buy menu when the customer first transacted at the Gold Savings contained in the OCBC mobile application.

Related to point 1 above, for customers who use multicurrency accounts (Tanda 360 Plus and Tanda 360 Plus Employees), only Rupiah accounts can be used for transactions on the Gold Savings service.

If you haven't registered yet to make a Gold Savings transaction, can you register via OCBC mobile? And how?

Yes, with the following steps:

1. Make sure the customer has updated the OCBC mobile application via the Playstore or Appstore to the latest version.
2. From the Dashboard menu, click Investment Menu
3. Choose Gold Savings
4. Click Start
5. Click the Buy button to register for Gold Savings
6. Click Verify Now
7. Select e-KTP
8. Photo of e-KTP in a well-lit place and adjust it to the frame
9. Complete the requested data according to your e-KTP data. After that, click I Agree and Click Save
10. Then, select Selfie + e-KTP
11. Take a selfie with your e-KTP in a well-lit place and adjust it to the frame
12. Choose a Pegadaian Branch Office
13. Choose a Pegadaian to print gold
14. Click Next
15. Click Save if the data entered is correct. If you want to edit/view the selected data, please click the part you want to edit/view again
16. Click one by one the Terms & Conditions that must be read and agreed
17. Click I Have Read & Agree. Please download the file by clicking the Download File button
18. Click Continue when you have read all the Terms & Conditions
19. Enter the Transaction PIN
20. E-KTP successfully entered and is being verified
21. Wait up to 3 working days for verification:
    • If the data verification is successful, a push notification will appear on the cellphone and the customer can purchase gold
    • If data verification fails, a push notification will appear on the cellphone. The customer can re-verify with a flow similar to the initial registration again

What fees will be charged when using the Gold Savings service?

Custody fees. For this fee, in the first year it is not charged by the Pegadaian. Fees will be charged for the following year in accordance with the rules that apply at Pegadaian

How do I make a purchase on the first day (Initial Deposit) at the Gold Savings via OCBC mobile?

Yes, with the following steps:

1. Make sure the customer has updated the OCBC mobile application via the Playstore or Appstore to the latest version.
2. From the Dashboard menu, click Investment Menu
3. Choose Gold Savings
4. Click Get Started
5. Click the Buy button to make a purchase
6. Input the amount of gold you want to buy, you can input it in the form of IDR or grams of gold. Click the Buy button.
7. Select the account used to buy gold
8. Click Confirm
9. Click I've Read & Agree. Please download the file by clicking the Download File button
10. Enter the Transaction PIN
11. The purchase was successful and a Success receipt, push notification, and inbox notification appeared

Is there a minimum or maximum purchase limit on the first day (Initial Deposit) of gold via OCBC mobile?

Yes, here is the minimum or maximum purchase limit for gold:

• Minimum Initial Deposit: IDR 10,000
• Maximum Initial Deposit (Accumulated Purchases on the First Day): 10 grams

How do you buy gold on the second day and onwards at the Gold Savings account via OCBC mobile?

To make purchases on the second day and beyond, follow the flow similar to that of Initial Deposit. The difference is only in the limit of buying gold transactions.

Is there a minimum or maximum limit for buying gold on the second day and so on via OCBC mobile?

Yes, here is the minimum or maximum gold purchase limit on the second day and so on:

• Minimum Purchase per transaction: IDR 10,000
• Maximum Purchase per transaction: IDR 50,000,000
• Maximum Purchase per day: 100 grams

How do you sell gold in Gold Savings via OCBC mobile?

Yes, with the following steps:

1. Make sure the customer has updated the OCBC mobile application via the Playstore or Appstore to the latest version.
2. From the Dashboard menu, click Investment Menu
3. Choose Gold Savings
4. Click Get Started
5. Click the Sell button to make a sale
6. Input Nominal Gold that you want to sell, can be input in the form of IDR or grams of gold. Click the Sell button
7. Select the account that is used to accommodate the proceeds from the sale of gold
8. Click Confirm
9. Click I've Read & Agree. Please download the file by clicking the Download File button
10. Enter the Transaction PIN
11. The sale of gold was successful and a receipt in Processing appeared. NOTES: Funds from the sale of gold do not go directly to the account and require 1-3 days for the process of disbursing funds to the account
12. If the funds from the sale have entered the customer's account within 1-3 working days, the receipt in Processing will automatically change to Success and the customer will also receive an inbox notification & push notification

Is there a minimum or maximum limit for selling gold through OCBC mobile?

Yes, here are the minimum or maximum gold purchase limits for the second time and so on:

1. Minimum Purchase per transaction: 0.01 grams
2. Maximum purchase per transaction: 20 grams
3. Maximum purchase per day: 100 grams

Is it obligatory for the customer to leave a settled balance in the Gold Savings account?

Mandatory, equal to 0.05 grams of gold so that the account does not become dormant

How do I see the status of a gold transaction and/or receipt of proof of transaction in Gold Savings via OCBC mobile?

Yes, with the following steps:

1. Make sure the customer has updated the OCBC mobile application via the Playstore or Appstore to the latest version.
2. From the Dashboard menu, click Investment Menu
3. Choose Gold Savings
4. Click Start
5. On the Dashboard page, click the Gold Transaction Status menu
6. Customers can filter each Status: Completed, In Process, Buy Gold, Sell Gold.
7. Customers can also view receipt details by clicking on one of the gold transaction statuses

How to see gold price history via OCBC mobile?

Yes, with the following steps:

1. Make sure the customer has updated the OCBC mobile application via the Playstore or Appstore to the latest version.
2. From the Dashboard menu, click Investment Menu
3. Choose Gold Savings
4. Click Start
5. On the Gold Savings Dashboard, there is a Gold Price Details table, click See More to see more details
6. Customers can see gold prices on a daily, monthly or annual basis
7. Click View By Weight to view by weight. Customers can see Gold Prices by weight

Can I print the gold that I have on OCBC mobile?

Can. The customer can print gold by coming to the Pegadaian Outlet chosen by the customer

Is there a minimum limit to do gold printing?

Yes, the minimum number of grams that can be printed is according to what is available at the Pegadaian

Can I change the Pegadaian Outlet location that I chose at the time of registration?

Can't

Are gold transactions made at OCBC mobile guaranteed by LPS?

Gold in the Gold Savings product is not guaranteed by the Deposit Insurance Corporation (LPS) because it is not a bank product.

Can I withdraw gold through OCBC mobile?

For the current OCBC mobile version, it still doesn't work

Why is there a notification when I register for a Gold Savings account that my data is not correct?

Customers can contact Bank OCBC through the Contact Center to find out data that is not appropriate

What should I do if my registration process is rejected?

The customer re-registers
Customers can contact Bank OCBC through the Contact Center to find out data that is not appropriate

How much is the transaction fee at OCBC ATM

Enjoy the benefits of Nyala for Sharia products

Open Nyala Individu / Nyala Bisnis and enjoy various benefits by maintaining combined balance of at least IDR 25 Million. Visit the nearest branch to apply Nyala.

Changes to Minimum Nominal Terms for Secondary Market Bond Transactions on OCBC mobile

• The minimum nominal bond transaction at OCBC mobile has decreased
• IDR* Government Bonds decreased to IDR 10 million
• USD Government Bonds decreased to USD 5,000

*for series other than ORI, SR, SBR and ST

Who is eligible to get insurance protection from PLN Insurance?

1. Who is eligible to get insurance protection from PLN Insurance?
   Insurance protection only applies to individual Customers of PT Bank OCBC NISP with a individual PLN Customer.
2. What purchase/payment methods allow Customers to obtain PLN Insurance service?
   Customers who are entitled to get PLN Insurance facilities are individual Customers who purchase electricity tokens or pay PLN bills using the following methods:
   • OCBC mobile,
   • Internet banking,
   • ATM,
   • OCBC Business, and
   • Autodebit"
3. Are Customers charged additional fees for this PLN Insurance service?
   No, Customers are not charged additional fees beyond the current admin fees.
4. Is there a minimum nominal amount for purchasing electricity tokens/PLN bill payments to get insurance protection?
   No, Customers still receive insurance protection regardless of the nominal purchase of electricity tokens and bill payments made.
5. What types of protection does PLN Insurance provide?
   PLN Insurance will provide compensation to customers if an incident/accident occurs due to an electric short circuit, such as: risk of fire, risk of injury due to electric shock, and risk of death.
   The following are the types of compensation that will be provided by PLN Insurance
   • Death Compensation: IDR 15,000,000
   • Fire Compensation: IDR 12,500,000
   • Medical/injury costs: 10% of death benefit.
6. What documents do customers need to prepare to make an insurance claim?
   The following are the required documents in the process of submitting an insurance claim
   • Conditions for claiming personal accident compensation:
     • Letter of demand from PLN Customer
     • Certificate from the District/Subdistrict
     • Resident Identity Card (KTP) & Family Card (KK lists heirs)
     • Hospital certificate in case of death
     • For treatment, a receipt from the hospital/polyclinic is attached
     • Customer ID, Customer Name, Proof of Payment/Purchase Transaction for month's PLN bill walk
   • Conditions for claiming fire compensation:
     • Letter of demand from PLN Customer
     • Certificate from the District/Subdistrict
     • Resident Identity Card (KTP) & Family Card (KK lists heirs)
     • Customer ID, Customer Name, Proof of Payment/Purchase Transaction for month's PLN bill walk.
   Please send all claim submission documents to the email address claim@plninsurance.co.id & cs@plninsurance.co.id.
7. How long is the PLN Insurance policy period valid?
   The PLN Insurance policy period is valid for 30 calendar days from the date the transaction is made.
8. What is the maximum period for a Customer to submit an insurance claim from the time the accident/incident occurred?
   Submission of insurance claims by Customers to PLN Insurance can be made no later than 14 calendar days after the accident/incident occurs.
9. How can Customers contact PLN Insurance?
   For further information or claims, please contact:
10. Phone/Fax: 021-799 5888 / 021-7918 4342
11. Email: claim@plninsurance.co.id & cs@plninsurance.co.id.
12. If the Customer purchases electricity tokens/PLN bill payments on behalf of another person (individual), who is entitled to the PLN Insurance protection facility?
    Insurance protection will apply to Customer Numbers transacted during the electricity token purchase/electricity payment process.
13. Can Customers choose the type/benefits of PLN insurance that will be obtained from each token purchase/PLN bill payment?
    No, there is only 1 type of insurance protection benefit provided by PLN Insurance.
14. Can Customers deactivate their PLN Insurance facilities/services?
    No, because this insurance protection service has become part of the transaction.

When is the cut off time for sending funds so that it can be received on the same day?

Note: Funds can be received on the same day if the data provided is complete and not held by the correspondent bank.

How long will it take for the beneficiary to receive funds if the transaction is made after cutoff time?

Funds will be received by the beneficiary at least 1-3 business days.

What if the funds haven’t been received by the beneficiary even though the transaction has been over 3 business days?

You can contact TANYA 1500-999 for further assistance.

What is a transfer purpose

1. What is a transfer purpose?
   Transfer purpose user to perform telegraphic transfers.
2. What is recipient country of residence?
   recipient country of residence is the domicile of the recipient of funds, not domicile of the destination bank.
3. What is the recipient category?
   Recipient category is the status of the recipient of the funds.
   • Individual
     Includes all individual transaction person, both residents and non-residents.
   • Government
     Includes the government of the Republic of Indonesia or foreign governments, both central and regional governments, including other agencies or institutions under the auspices of the government.
   • Central Bank
     Includes Bank Indonesia and other countries' central banks.
   • Bank Office in Indonesia
     Covers all operational offices of the domestic Bank.
   • Bank Office in Foreign Country
     Includes the head office/branches or fellow branch offices of the Bank, which are domiciled abroad.
   • Other Bank
     Includes banks other than the Central Bank, Banks, and overseas Bank Offices, both those domiciled inside and outside the country.
   • Insurance or Other Non-Bank Financial Institution
     Includes all institutions engaged in insurance, pension funds, securities, venture capital, financing, and other organizations that manage public funds, whether domiciled in the domestic or abroad.
   • Company
     Includes all government-owned or private business entities, apart from banks and non-bank financial institutions, both those domiciled in the domestic or abroad.
   • Other
     Includes all transaction person who are not included in the above categories.
4. If you want to sponsor education abroad for your child or relative, what LLD should you choose?
   Recipient Category: Individual
   Recipient Country of Residence: Indonesia
   Transfer Purpose: 2469-Education/training outside Indonesia
5. If you want to sponsor education abroad with direct payments to institutions, which LLD should you choose?
   Recipient Category: Company or Other
   Recipient Country of Residence: the country where the institution is located
   Transfer Purpose: 2469-2469-Education/training outside Indonesia
6. If you want to transfer funds to your own domestic account, what LLD should you choose?
   Recipient Category: Individual
   Recipient Country of Residence: according to the domicile of the sender
   Transfer Purpose: 2241-Saving inside Indonesia up to 3 months, 2242- Saving inside Indonesia between 3 months to 6 months, 2243- Saving inside Indonesia more than 3 months.

What is a transfer purpose

• Who can request OTP via Email?
  All OCBC customers who have registered with OCBC mobile service and are using a phone number other than an Indonesian number (+62), such as +65, +1, etc.
• What if the Customer hasn't registered their email for E-statement?
  If the Customer hasn't registered their email for E-statement, they will immediately be directed to receive the OTP via SMS. However, there will be a button labelled "Send OTP via Email". When the Customer chooses sent OTP via email, an error message will appear, instructing them to contact the contact center or branch office to update their data.
• What platforms OTP via Email can be requested?
  Only ONe Mobile support OTP requests via Email. Internet banking doesn’t yet support this feature.
• Can Customers with foreign numbers still request OTP via SMS?
  Yes, they still can. However, the preferred option is for the OTP to be sent via email first. After that, Customers can choose to "Change to via SMS" if they prefer.
• How long is the active period of the OTP code via Email?
  The OTP code sent via email remains active for 5 minutes after it has been sent to the Customer’s email.
• How long is the waiting period for a request to resend OTP via Email?
  After a previous email request, Customers need to wait for 1 minute before they can make another request to resend the OTP via email.
• What if the customer forgets their registered email?
  Customer should call contact center or branch to request assistance in retrieving or updating their registered email.
• How many times is the customer's limit for requesting OTP via Email?
  Customers can request OTPs via email up to 5 times consecutively. However, on the 6th attempt, the Customer's request will be blocked. They will need to wait 24 hours before being able to request an OTP again.
• To which email will the OTP be sent?
  The OTP via Email will be sent to the email address that the Customer has registered for their E-statement.
• Who is the sender of OTP via Email?
  The sender of the OTP email is notifikasi@ocbc.id
• What menus on OCBC mobile can request an OTP via Email?
  Customers can request OTPs via email for various menus on OCBC mobile, including the menu for the first login (both primary and secondary binding), as well as in the Settings menu for changing the transaction PIN.
• Can you provide an example of an OTP email sent to a customer?
  In the email, the language used follows the language on OCBC mobile at the time of the OTP sending request.

Tanya OCBC Live Chat Service

1. Q: What is Tanya OCBC Live Chat Service?
   A:Tanya OCBC Live Chat is a service provided so that Customers can access trough OCBC mobile and will be answered by Tanya OCBC Customer Assistant and Staf Financial Advisor OCBC.
2. Q: Who can use the Tanya OCBC Live Chat Service?
   A:Live Chat can be used by customers who already have OCBC mobile application.
3. Q: Where is Tanya OCBC Live Chat Service available?
   A:Tanya OCBC Live Chat service is available in OCBC mobile application feature.
4. Q: How do the Customers can access Tanya OCBC Live Chat Service?
   A:To access Tanya OCBC Live Chat service, Customers can directly login to OCBC mobile application by clicking the chat tab in the upper right corner and will be connected to Tanya OCBC Customer Assistant.
5. Q: When is the operating time of Tanya OCBC Live Chat Service?
   A:For the begining stage, Live Chat service will operate everyday at 08.00 - 17.00 WIB. Then, for Investment purpose will operate every Monday to Friday at 08.00 - 17.00 WIB.
6. Q: Do the Customers can access to Tanya OCBC Live Chat Service while in abroad?
   A:Live Chat service is can be access by Customers who are abroad as long as they can access OCBC mobile application.
7. Q: What information can be provided by Tanya OCBC Live Chat Service?
   A:Customer can get all information, such as requests or complaints regarding Bank OCBC products and services that are directly connected to the Customer Assistant. If the Customers want to contact Staf Financial Advisor OCBC, Customers can choose the "Investment" service on the Live Chat menu.
8. Q: What is the features are available in Tanya OCBC Live Chat Service?
   A:For now, Tanya OCBC Live Chat provides chat services with Tanya OCBC Customer Assistant and Staf Financial Advisor OCBC.
9. Q: What should the Customers do, if while using Tanya OCBC Live Chat Service, the mobile phone suddenly logoff or disconnect through Live Chat Service?
   A:Customer has to start the conversation from the beginning by selecting the topic that they needed.
10. Q: How much the cost to use Tanya OCBC Live Chat Service?
    A:The cost of using Tanya OCBC Live Chat Service is the cost of internet data used by Customer to access Live Chat Service. Internet data charges depend on the provider data service that Customer used.

How to activate my Credit Card?

Currently, activation can be done in 2 ways:

1. By calling TANYA OCBC 1500-999, or
2. Through OCBC mobile app with the following steps:

1. Log in to OCBC mobile
2. Click on the Financial menu
3. Click on tab Loan
4. Choose the credit card that is Inactive
5. Click on the button Activate card now
6. Have you received your physical card?

1. If your physical card haven’t been received, choose: Not Receieved Yet
2. If you have received your physical card, choose: Received

Why I can activate my credit card although I haven’t received the physical card?

ONe Mobile currently has the capability to activate Credit Card for online transaction although you haven’t received your Credit Card. The purpose of this is so that you can do online transaction without waiting for the physical card to arrive. After activation for online transaction is done, you can see the details of Expiry Date and CVV in ONe Mobile for online transactions.

Is there any specific types and criteria to activate credit card in ONe Mobile?

1. All Credit Card issued by Bank OCBC NISP can be activated in ONe Mobile.
2. Credit Card that can be activated is not in blocked condition (temporary or permanent).
3. For Credit Card delivery using smart courier, the bank should have received all required documents from the Customer including application form that has been signed using wet signature.

Q: Does the transaction settlement occur real time during the 24 hours?

A: Transactions that are created before 13.00 WIB on bourse day, will be proceed and using same-day NAV (Net Asset Value). And transactions are created above 13.00 WIB on bourse day or holiday, will be proceed on the next bourse day.

When can Customer make transaction with the same foreign currency to OCBC or themself?

Customer can make transaction with the same foreign currency 24 hours every day.

When can Customer make transaction with different foreign currency to OCBC or themself?

Customer can make transaction with different foreign currencies on weekdays from 05:00-17:00 WIB.

Can Customer make transaction to other bank with same or different foreign currencies 24 hours a day?

No, transfers to other banks with same or different currency are only available on weekdays from 05:00-14:00 WIB.

Transfer Forex with Same Currency to Account OCBC

1. When can Customer make transaction with the same foreign currency to OCBC or themself?

   Customer can make transaction with the same foreign currency 24 hours every day.

    

2. When can Customer make transaction with different foreign currency to OCBC or themself?

   Customer can make transaction with different foreign currencies on weekdays from 05:00-17:00 WIB.

    

3. Can Customer make transaction to other bank with same or different foreign currencies 24 hours a day?

   No, transfers to other banks with same or different currency are only available on weekdays from 05:00-14:00 WIB.

Travel Notice

1. Q: What is Travel Notice?
   A: Travel Notice is a travel statement made by OCBC Credit Cardholder informs OCBC for a smooth transaction with the Credit Card during traveling. The travel statements are including destinations and travel period.
2. Q: What is the benefits of Travel Notice?
   A: The main purpose is ensuring the credit card transactions is monitored properly by the OCBC monitoring team and to prevent fraud transactions in cardholders credit card during traveling.
3. Q: Is there a time limit to make a Travel Notice?
   A: Travel Notices can be submitted D-60 to D-2 before cardholders go abroad.
4. Q: Is this Travel Notice charged?
   A: Travel Notice does not incur any fees.

A: What are Life Goals?

B: Life Goals is OCBC mobile’s feature which helps you to manage way of saving become easier. You can create Life Goals according to your needs and connect your investment products to meet your target funds.

A: Why should I use Life Goals?

B: With Life Goals, you can be more disciplined in investing thus your investment goals or long-term goals in your life will be more focused and can be realized through Life Goals feature which monitored and customized.

A: How to create Life Goals?

B: Step to Create Life Goals:

1. Choose Life Goals menu in OCBC mobile’s dashboard
2. Choose ‘Plan Life Goals’ and select Life Goals category
3. Complete Life Goals data (name of Life Goals, funds owned, funds target plan & time plan)
4. Select ‘Continue’ to see summary & calculation of Life Goals and click ‘Save.’

A: What kind of Life Goals that I can create?

B: You can choose these categories: Pension Fund, Education, Travel, Marriage, Religious Tourism & many more.

A: What if I want to create Life Goals that don’t fit the available categories?

B: You can choose ‘Others’ category and filled the Life Goals data accordance to your needs such as business capital, medical expenses, and more.

A: When inputting ‘Funds That I Have Prepared’ does the amount that inputted must match the value of the assets that I have in OCBC mobile?

B: No, I am free to input any nominal here according to the funds that I have been prepared—not necessarily according to the value of the assets owned in OCBC mobile.

The example of filling funds that I Have Prepared’:

A: When create Life Goals, will the value of assets be directly counted in the achievement of those Life Goals?

B: No, achievement in Life Goals shown on the goal tracker, will only updated according to the nominal entered in the ‘Funds you have prepared’ and according to the value of the investment product that has been linked to Life Goals.

Display goal tracker in Life Goals details:

A: What is meant by a ‘goal tracker’ in the Life Goals detail?

B: Goal tracker is an indicator of the achievement of your Life Goals that shows:

• Funds raised now (a),
• Funds target nominal (b), and
• Percentage (%) the achievement of the target of the fund (c)

A: What investment product can be linked to?

B: Currently, Life Goals can only be linked to products Reguler Saving Plans, Deposit, Mutual Funds and Bond.

A: Can 1 (one) investment product be linked to more than 1 (one) Life Goals?

B: No, 1 (one) product can only be linked to 1 (one) Life Goals.

A: Can I change the investment product linked to Life Goals?

B: You can link or unlink investment product in Life Goals. You can set the investment product that you want to link your Life Goals, via the product page on OCBC mobile, via banner or slider on the Life Goals detail page.

Link product via OCBC mobile:

A: If I have a deposit that has been linked to my Life Goals, then I withdraw it before the due date, will the goal tacker decrease?

B: Yes, if there is a deposit product that is due date or withdraw before the date, the goal tracker will be reduced according to the amount returned to savings.

A: Will I get a reminder notification if my Life Goals haven’t been linked to the product or haven’t reached the target funds?

B: Currently there is a banner under the goal tracker in the Life Goals detail that inform you:

1. Buy a product if you don’t have an investment product, and
2. Linking product if you already have investment product

A: What are the Life Goals reminder notification that I will receive?

B: Your will get notification if there is a product Reguler Saving Plans or Deposit linked to your Life Goals but is due date, so the product will automatically be disconnected from your Life Goals while reducing the calculation in the goal tracker.

Notification display for Reguler Saving Plans when due date:

A: Can 1 (one) Life Goal be shared and linked to my product investment and my friend’s product investment?

B: Currently, Life Goals cannot be shared with others. You can only link your own investment product to the Life Goals you have created.

A: Is the goal tracker chart be updated in real time?

B: The goal tracker data on the chart will be updated every time you open the Life Goals detail.

A: Why is the inputted fund target different in nominal from the one shown in Life Goals?

B: The target fund is adjusted to the inflation assumption from data of the latest 10 years, and the estimated performance of investment products.

A: How do Life Goals determine the amount that must be saved every month to get my target funds?

B: Factor for calculating Life Goals:

• The funds I have now
• The Investment of value linked to Life Goals
• Investment products performance recommendations
• Inflation assumption from data of the latest 10 years
• Benefit from 50% monthly bank interest rate + 50% IHSG based on the data of the latest 10 years

FAQ BI FAST

1. What is BI-FAST transfer?

BI-FAST is retail payment methods that customers can choose either at OCBC mobile, branch or Velocity.

 

2. What are benefits transfer with BI-FAST?

• Fast: Online transfer can be received in real time
• Secure: Officially payment system from Bank Indonesia
• Simple: available with account number, mobile number or email address
• Save: Transaction fees are only IDR 2.500 with transfer limit of up to IDR 250 million for each transaction.

 

3. Can I do BI-FAST transfer at branch?

Yes, you can transfer BI-FAST at branch by adjusting branch operational time.

 

4. How much transfer limit for BI-FAST?

• ONe Mobile, transaction limit with BI-FAST is IDR 250 million for each transaction or IDR 1 billion per day.
• Branch, transaction limit with BI-FAST is IDR 250 million for each transaction and unlimited per day.

 

5. Are BI-FAST transfer received by transfer recipients in real time?

Yes, recipients can receive transfer funds in real time.

 

6. How transfer method with BI-FAST?

BI-FAST makes transfer feature easier, not only with account number, but also with input mobile number and email address of the transfer recipient which has been previously registered in proxy address.

 

7. How to register email or mobile number as proxy?

Currently, proxy registration can be through OCBC branches and will be coming soon in OCBC e-channel.

 

8. Can 1 mobile number or email use for multiple account number or proxy address?

No, 1 mobile number or 1 email can only use for 1 account.

 

9. If I no longer use my old mobile number as proxy address, how to delete the mobile number?

The proxy address maintenance process can do at OCBC branch and will be available on e-channels.

 

10. Can BI-FAST transactions other than Rupiah currency?

Currently, BI-FAST can only transfer Rupiah to Rupiah.

 

11. Is there a time limit for transfer when using BI-FAST?

BI-FAST transfer is available 24/7

 

12. Why can’t manage scheduled or recurring transactions using proxy?

Because account connected to proxy BI-FAST can change according to the account owner, so it can change the destination that has been set.

 

13. Is BI-FAST transfer able to do multiple transfer?

Yes, currently BI-FAST transfers using account number or proxy able to do multiple transfer as long as the source of funds used is in Rupiah.

 

14. I made transfer with proxy address (email or mobile number) to transfer destination, but transfer failed or could not be done, why did this happen?

This may happen because the destination account number had not been registered in any bank’s proxy address. Make sure your transfer destination has registered an account with a proxy address. Or problems with BI-FAST network, problem with beneficiary bank, or registered account is no longer active,

 

15. I have selected a bank and input the account number, but BI-FAST transfer method not available, why is this happening?

This can happen because the transfer destination bank doesn’t yet have a BI-FAST transfer method. As of February 2022, only 40 destination banks can accept transfer with BI-FAST, such as Allo Bank Indonesia, Bank Bali, BCA, BCA Syariah, Bank BTN, Bank BTN UUS, Bank CIMB Niaga, Bank CIMB Niaga UUS, BRI, Bank Sinarmas, Bank Sinarmas Syariah, Bank Citibank NA, Bank Danamon Indonesia, Bank Danamon Indonesia UUS, Bank DBS Indonesia, Bank Digital BCA, Bank Ganesha, Bank HSBC, Bank Jawa Barat & Banten, Bank Sahabat Sampoerna, Bank Jawa Tengah, Bank Jawa Tengah Syariah, Bank Jawa Timur, Bank Jawa Timur UUS, Bank KEB Hana Indonesia, Bank Mandiri, Bank mandiri Taspen, Bank Maspion, Bank UOB Indonesia, Bank Woori Saudara Indonesia, Bank Mestika Dharma, Bank Multi Arta Sentosa, Bank Nasional Nobu, Bank Negara Indonesia, Bank Nusa Tenggara Timur, Bank Papua, Bank Permata, Bank Permata UUS, dan PAN Indonesia Bank.

 

16. Who can get this BI-FAST free transfer program?

BI-FAST free transfer program for Nyala and Premier Banking customer. Free transfer program for OCBC Business will follow soon.

 

17. What are the terms and conditions of the free program with BI-FAST?

For Nyala and Premier Banking customers with a combined balance above the program terms and conditions, transfer fee will be removed from customer’s account. For Nyala and Premier Banking below the term and conditions, transfer fee will be drawn and will be returned in cashback on the 4^th week of the following month. For Premier Banking who transact with BI-FAST through branches (don’t see combined balance), transfer fee will be given in cashback in the 4^th of the following month.

 

18. How to calculate the combined balance?

Calculation of the combined balance of the Nyala and Premier Banking customers following the terms and conditions of each service Nyala or Premier Banking.

 

19. Is there a nominal limit and transaction frequency with BI-FAST?

• In OCBC mobile, customers can make transactions of IDR 250 million per transactions or IDR 1 billion per day

In branch, customers can make transactions of IDR 250 million per transaction with unlimited limits every day.  

FAQ PROXY BI FAST

1. How to register a mobile number or email as a proxy address in OCBC mobile?

The Steps are easy:

1. Login OCBC mobile, click the Settings menu, then select BI-FAST Proxy Settings
2. Select a mobile number or email
3. Select your OCBC account as the transfer destination
4. Agree to terms and conditions, enter PIN
5. email or mobile phone can be used as a transfer recipient

 

2. How do I change mobile number or email as a proxy address from another bank to my OCBC account?

The Steps are easy:

1. Login OCBC mobile, click the Settings menu, then select BI-FAST Proxy Settings
2. Select a mobile number or email
3. Click porting to change the previous account, select the OCBC account
4. Agree to terms and conditions, enter PIN
5. email or mobile phone can be used as a transfer recipient

 

3. What to do if my mobile number or email is different from that registered in BI-FAST proxy setting?

If the information is not correct, you can immediately contact TANYA 1500-999 or go to the branch to update customer data.

 

4. What the reason I failed to create a proxy address at OCBC mobile or branch?

1 account can only register on 1 mobile number or email, so maybe your mobile number or email has been used in another account or other bank. Or the connected mobile number already blocked, so you have to unblock it at the other bank.

 

5. I have used my mobile number or email as a proxy address at another bank, if I want to change it to an OCBC account, what should I do?

You can directly porting in OCBC mobile App. But, if there is an error, please remove mobile number or email address from previous bank.

 

6. What is difference between block and delete features on BI-FAST proxy address?

Block feature is a temporary closure feature, while delete proxy feature aims to disconnect the account number and proxy data. The difference is if your mobile number or email is blocked by one of the banks. You can’t use mobile number or email for porting to your OCBC account because the status still connected.

 

7. What has caused my proxy address to be blocked by OCBC?

This can happen because of the report to blocked or a fraud anomaly is detected.

 

8. What should I do if my proxy address has been blocked by the bank?

You can come to the branch to unblock it.

FAQ Verification Video KYC

1. Q : Why do I have to verify my data by video call (Video KYC)?

   A : Face-to-face verification between a customer and an officer of Bank OCBC is required to ensure the authenticity of the customer and their data. This process is mandatory so that customers can do banking transactions and enjoy all services available on OCBC mobile.

    

2. Q : What should I prepare before starting the data verification process by video call (Video KYC)?

   A : Customers must prepare e-KTP and other additional IDs such as SIM, passport, diploma, Buku Nikah or Kartu Keluarga (KK).

    

3. Q : How can I do the data verification process by video call (Video KYC)?

   A : You can do the Video KYC process by following these steps:

   • Login to OCBC mobile
   • On your OCBC mobile dashboard, click on “Video Verification”
   • Click on “Call Now” to call our agents
   • You will be connected to our agents who will guide you in verifying your personal data

    

4. Q : How can I set a schedule for my data verification process by video call (Video KYC)?

   A : You can set a schedule for the Video KYC process by following these steps:

   • Login to OCBC mobile
   • On your OCBC mobile dashboard, click on “Video Verification”
   • Click on “Set a Schedule”
   • Select a Day, Date and Time that is most convenient to you
   • You will receive a notification reminder 15 minutes before your scheduled time
   • You will receive an “Incoming Call” notification from Bank OCBC according to your scheduled time 
   • Click on the notification to connect to our agents

      

5. Q : How can I change the Video KYC schedule that I have set?

   A : If you want to change your Video KYC schedule, you can follow these steps:

   • Login to OCBC mobile
   • On your OCBC mobile dashboard, click on “Video Verification”
   • Click on “Set a Schedule” to change your schedule
   • Note: Customers can only change their Video KYC schedule at least 1 day after the initial schedule set.

      

6. Q : Can I still do the verification process by video call (Video KYC) before the schedule that I initially set?

   A : You can still do the Video KYC process before the schedule you set by following these steps:

   • Login to OCBC mobile
   • On your OCBC mobile dashboard, click on “Video Verification”
   • Click on “Call Now” to call our agents
   • You will be connected to our agents who will guide you in verifying your personal data

    

7. Q : What should I do if the Video KYC schedule is fully booked/unavailable?

   A : If the Video KYC schedule is fully booked/unavailable, you can try calling our agents directly by following these steps:

   • Login to OCBC mobile
   • On your OCBC mobile dashboard, click on “Video Verification”
   • Click on “Call Now” to call our agents
   • You will be connected to our agents who will guide you in verifying your personal data

    

8. Q : When is the latest time I can do the Video KYC process?

A : If you have not made an initial deposit, you must finish the Video KYC process before the 30 days since you registered your account. If you have made an initial deposit, you must do the Video KYC process before the 60 days since you registered your account, after 60 days your account status will become ‘dormant’.

What is an IB Token PIN?

IB Token PIN is the PIN used for authorization process of every transaction via Internet Banking and obtained through mobile banking or the OCBC mobile application.

What are the requirements to get an IB Token PIN?

Customers must have a mobile device or device and log in for the first time on OCBC mobile.

Where is the position of the IB Token PIN menu on the OCBC mobile?

It's on the first page when the customer opens the OCBC mobile application. There is a PIN Token IB button.

How to register for the first time on OCBC mobile?

1. Download OCBC mobile Indonesia in App Store/Play Store
2. Open the OCBC mobile app
3. Click “Login” on OCBC mobile home page
4. Enter User ID and Password Alphanumeric
5. Enter the code verification (sent via SMS to the mobile number registered with OCBC)
6. Create and confirmation the transaction PIN
7. OCBC mobile ready to be used for transactions

How to use the OCBC mobile IB Token PIN for transaction on Internet Banking?

1. Make sure you have done first login on OCBC mobile
2. Login to Internet Banking
3. Do transfer/payment/purchase transaction to the verification page
4. Open OCBC mobile App
5. Select IB Token PIN on the homepage
6. There are 2 options for verification
   1. If you choose a QR Code on Internet Banking, then select Scan the QR Code also in on OCBC mobile. Enter the transaction PIN and point the camera at the QR Code found on the Internet Banking.
   2. If you choose Appli 2 on Internet Banking, then select Appli 2 also on OCBC mobile. Enter the transaction PIN and input the code challenge listed on the Internet Banking.
7. Input response code on Internet Banking tha appears on OCBC mobile
8. Click “Oke”
9. Successful transaction

Why should I switch from token to IB Token PIN?

Customers don’t need to carry tokens everywhere for Internet Banking transactions. Customers only need to bring a mobile phone or device the has already registered OCBC mobile.

What should I do if during a transaction on Internet Banking, the token that I have has a battery that runs out?

Customers are no longer able to exchange Internet Banking tokens with new ones. But customers can still transactions using the IB Token PIN in the OCBC mobile application.

Can I request a token for customer who has just registered for Internet Banking?

Can’t, Customers can use the IB token PIN available on the OCBC mobile application to make transaction.

What should I do if when I select the QR code for the verification process in Internet Banking, the QR code does not appear?

The Customer needs to open the OCBC mobile app first, choose IB Token PIN, select the QR Code scan, and input the transaction PIN. Then the QR Code will appear on Internet Banking Screen.

Can I login to Internet Banking and OCBC mobile a the same time?

Can’t, customers can only choose one application login

FAQ ONe Mobile Services

1. Q: Why is the OCBC mobile app coming with a new look?
   A: OCBC NISP wants to provide a better banking transactional experience and meet customers’ needs in one application.
2. Q: What are the advantages of the new OCBC mobile?
   A: The advantages of the new OCBC mobile include lighter application size, better & faster application performance, fresher & cleaner application display, and also other features that are easier for use.
3. Q: Can I still use the previous OCBC mobile?
   A: No, the app that is available on Google Play or Play Store is the latest ONe Mobile version. You will automatically be directed to the App Store or Play Store to update to the latest version of the app and to log back in.
4. Q: What Mobile Banking services does OCBC offer?
   A: OCBC mobile allows you to:
   • Manage Your finance
   • Invest easily
   • Make transaction fast and easily
   • Log in and make transactions securely with the Alphanumeric Password / Fingeprint / Face ID & PIN on every transaction

FAQ Login to OCBC mobile

1. Q: Will my user ID & Password change in the new OCBC mobile?
   A: No, you will still use the same user ID & password used on the previous OCBC mobile to login to the new OCBC mobile.
2. Q: When I have updated to the new OCBC mobile on Google Play or Play Store, am I able to use OCBC mobile directly for transactions?
   A: If you have used our Internet Banking or Mobile Banking, you can login again by:
   • Click on "Enter" / "Login" on the main page of OCBC mobile
   • Input your user ID
   • Input your alphanumeric password
   • Input the verification code sent via SMS to the registered phone number to OCBC
   • Create a Transaction PIN, and agree to the applied terms and conditions
   • Click on "Continue" and you will successfully enter to OCBC mobile dashboard.
   However, if you have never registered or used our Internet Banking or Mobile Banking, you will have to register by:
   • Click on "Register to OCBC mobile", "Don’t have OCBC mobile account"
   • Input your debit card number and your personal information (email, phone number and date of birth)
   • Input your debit card PIN
   • Create your user ID
   • Input the temporary password sent via SMS
   • Create a new alphanumeric password
   • Your registration is complete, click on "Login" to enter to OCBC mobile.

FAQ Get User Id, Password, and OTP to Login

1. Q: What if I forgot my user ID?
   A: If you forgot your user ID, you can get it back through the following ways:
   • Independently checking via OCBC mobile app
     1. Click on "Login to OCBC mobile"
     2. Click on "Forgot user ID?"
     3. Input the requested information
     4. Input your OCBC debit card PIN
     5. Your user ID will be sent to your phone via SMS
   • Internet Banking
     1. Open OCBC Internet banking (online.ocbc.id) via a web browser. Click on Forgot User ID.
     2. Fill in your personal data that is registered to OCBC
     3. Process is done. User ID &amp; password will be sent to your phone number.
   • Via Tanya OCBC
     1. Call Tanya OCBC at 1500-999.
     2. Prepare either your account number, debit card number or credit card number for verification process.
     3. After you’ve been verified, our Tanya staff will send your user ID within 1x24 hours via SMS to the registered phone number to OCBC.
   • Via OCBC ATM
     1. Select "Other" menu on the ATM screen, then select "ADM/Register e-Banking" menu.
     2. Select "Online Banking" menu and select "Check User ID".
     3. Your user ID will be shown on the ATM screen and printed on the ATM receipt print out.
   • Via OCBC Branch
     1. Visit the closest OCBC branch.
     2. Fill in our form to send your OCBC mobile banking user ID
     3. Our staff will send your user ID via SMS to the registered phone number in OCBC.
2. Q: What if I forgot my password?
   A: If you forgot your password, you can get it back through the following ways:
   • Independently resetting via OCBC mobile app
     1. Click on "Login to OCBC mobile"
     2. Input your user ID
     3. Click on "Forgot Password"
     4. Input the requested information
     5. Input your OCBC debit card PIN
     6. The temporary password will be sent via SMS
     7. Create alphanumeric password for security
     8. Do a final confirmation by entering the temporary password sent via SMS
     9. The new password has been saved successfully. Click on "Login OCBC mobile" to continue.
   • Internet Banking
     1. Open OCBC Internet banking (online.ocbc.id) via a web browser. Click on Forgot Password.
     2. Fill in your personal data that is registered to OCBC
     3. Process is done. User ID &amp; password will be sent to your phone number.
   • Via our Contact Center Tanya OCBC
     1. Call Tanya OCBC at 1500-999.
     2. Prepare either your account number, debit card number or credit card number for verification process.
     3. After you’ve been verified, our Tanya staff will send your password within 1x24 hours via your e-mail registered to OCBC.
   • Via OCBC ATM
     1. Select "Other" menu on the ATM screen, then select "ADM/Register e-Banking" menu.
     2. Select "Online Banking" menu and select "Reset Password".
     3. Your user ID and password will be printed on the ATM receipt print out.
   • Via OCBC Branch
     1. Visit the closest OCBC branch.
     2. Fill in our blocked/reset password-PIN form.
     3. Your password will be sent to your e-mail address registered to OCBC.
3. Q: What if I want to reset my user ID and password, but I don’t have a debit card?
   A: You can get in contact with Tanya OCBC at 1500-999 to receive your user ID and temporary password. For security reasons, your user ID and password will be sent separately: user ID via SMS to the registered phone number to OCBC and password to your personal e-mail address.
4. Q: What should I do if I don’t receive the verification code via SMS for logging back in the first time?
   A: If you don’t receive the verification code for first time login, we suggest for you to check several things:
   • Make sure your phone number is in accordance with phone number registered to OCBC
   • Make sure you have a good phone provider network signal
   • Make sure your phone number SIM Card is active and not in grace period
   • Make sure your phone number isn’t receiving any other SMS
   • We recommend that your phone number SIM Card has minimum active balance of IDR 1.000,-
   • If you use a dual SIM Card, it is recommended that the SIM card that will receive the SMS verification code is installed on SIM 1
   • If you still don’t receive the SMS, we suggest you to get in contact with TANYA OCBC at 1500-999
5. Q: What should I do if my phone number is different from the one registered to OCBC?
   A: If the registered phone number is still active, you can change your phone number through Tanya OCBC1500-999. However, if the registered phone number is inactive, you will have to visit our nearest OCBCbranch to update your phone number.

FAQ Setting Fingerprints/Face Id

1. Q: If I have activated the fingerprint/face ID feature on the previous OCBC mobile, do I need to reactivate it?
   A: Yes, you will have to reactivate the fingerprint/face ID on the new OCBC mobile.
2. Q: How do I activate the fingerprint/face ID on the new OCBC mobile?
   A: You can activate via the "Settings" menu, then click on "Security" and selecting "Biometric"
3. Q: Why can I not activate the fingerprint/face ID?
   A: Ensure that you have activated your fingerprint/face ID on your local phone settings.

FAQ Finance

1. Q: Am I able to download my e-statement from the accounts I own?
   A: You can download your e-statement via the "Finance" menu:
   • For savings account (Tanda, Giro):
     • Select your Tanda or Giro account
     • Select the currency (for multicurrency account)
     • Select the menu on the right corner then click on "Download e-statement"
     • Choose the period (year and month) for the e-statement that you’d like to download
     • Your e-statement is successfully downloaded onto your phone
   • For loan (credit card):
     • Select your credit card
     • Select the menu on the right corner then click on "Download e-statement"
     • Choose the period (year and month) for the e-statement that you’d like to download
     • Your e-statement is successfully downloaded onto your phone
2. Q: What exactly is Active Balance?
   A: Active Balance is the total balance that is liquid – can be used to carry out transactions, such as:
   • Transfers
   • Payments
   • Purchases
3. Q: What accounts are not included in the Active Balance?
   A: The following accounts are not counted for in the Active Balance:
   • Time Deposit
   • Mutual funds
   • Online retail SBN
   • Bonds
   • TAKA (regular savings plan)
   • Tanda Hold
   • All accounts that holds a nominal for a certain period of time
4. Q: Is Active Balance a combined balance of all currencies?
   A: No, the balance will be split according to each currency, and not the combined balance of all currencies.
5. Q: Where can I see my accounts/assets and liabilities?
   A: You are able to see your assets and liabilities under the menu "Finance". This menu consists of three parts:
   • Savings, with these types of account:
     • Savings account
     • Giro
     • TAKA (regular savings plan)
     • Time deposit
   • Investments, including:
     • Mutual funds
     • Bonds
     • Online retail SBN
     • Bancassurance
   • Loans, including:
     • House ownership loan
     • Car ownership loan
     • Multi-use loan
     • Credit card
6. Q: What type of loan can I view?
   A: You can view all types of loan (including credit card, house ownership loan, car ownership loan and multi-use loan).
7. Q: What constitutes an outstanding loan amount?
   A: An outstanding loan amount consist of principal and interest (the interest rate occurred the days, including Saturday and Sunday) and also the late interest if the debtor pay for the installment over due date.
8. Q: Which date should I refer to on the Transaction History screen – the Transaction Date or the Value Date?
   A: The Transaction Date refers to the date when the charge(s) was incurred. To verify that your charges are correct, please refer to the Transaction Date.

FAQ Time Deposit

1. Q: Can I change the maturity date for my Time Deposit (conventional and Syariah)?
   A: You can change the maturity date for your Time Deposit via the "Finance" menu:
   • Select your Time Deposit account on the "Savings" account
   • On the product detail page, select the desired "Maturity Instruction"*
   • Input your Transaction PIN and the change in instruction is successful
   * you cannot change the maturity date instruction to "Auto Rollover with Compound Interest". Specifically for Syariah Time Deposit, Non Auto Rollover is not possible.
2. Q: How do I open a Syariah Time Deposit on OCBC mobile?
   A: Currently the opening of this product is not available on ONe Mobile. You can open Syariah Time Deposit via the nearest OCBC branch.

FAQ Investment: Mutual Funds, Bonds, and Bancassurance

1. Q: How can I buy, sell or switch my investments products, such as mutual funds and/or bonds?
   A: You can do investment product transactions via "Finance" menu:
   • In the "Investment" menu, select the mutual funds or bonds
   • On the product detail page, select the desired transaction (buy, sell or switch)
   • Input the desired nominal
   • Agree to the applied terms and condition
   • Input your Transaction PIN and your investment transaction is successful
2. Q: The insurance/bancassurance menu is not available on OCBC mobile. How do I purchase this product?
   A: For the meantime, the purchase of this product is not possible via OCBC mobile. You can purchase the product via the nearest OCBC branch.

FAQ Credit Card

1. Q: Can I change my credit card transaction into instalment?
   A: You can change your credit transactions into instalment via "Finance" menu:
   • In the "Loan" menu, select the credit card
   • On the product detail page, select the transaction you’d like to change into instalment (it will be specified)
   • Select the desired tenor
   • Input your Transaction PIN and your instalment is successful
2. Q: What transaction details can I view on Credit Card Summary and Unbilled Transactions?
   A: You can view transactions incurred with the active credit card(s) you currently hold.
3. Q: Can I view my latest Credit Card unbilled transactions online?
   A: Yes, you may view your Credit Card unbilled transactions by accessing the "Credit Card" information page under the "Finance" section
4. Q:When will I be able to start viewing my latest statement online?
   A: Your latest statement will be available for viewing after the end of your "Billing Cycle" for the corresponding month.
5. Q: Can I still view my credit card account online after it is terminated?
   A: Your credit card account cannot be accessed nor viewed online after termination.
6. Q : How do I request to increase my Credit Card limit?
   A : On the Settings tab click on ‘Card Management’, then select the Credit Card which the limit wants to be increased, then click on ‘Increase Limit’.
7. Q : Can I request for a temporary increase of my Credit Card limit?
   A : Request to increase Credit Card limit can be submitted for both temporary and permanent increase, based on your needs.
8. Q : What is the minimum and maximum amount of increase limit that I can request?
   A : The minimum and maximum amount of increase limit are as follows:
   • For temporary limit increase: amount of increase is 10% - 100% from the existing limit on your Credit Card.
   • For permanent limit increase: amount of increase is 20% - 30% from the existing on your Credit Card.
9. Q: How long should I wait until my request is approved or rejected?
   A: Your request will be processed up to 5 working days.
10. Q: How can I know my request status is approved or rejected?
    A: You will get an SMS Notification regarding your increase limit request whether approved or rejected.
11. Q: Will the approved limit be the same as the limit I applied for?
    A: No, the approved limit can be smaller than the proposed limit, depending on the assessment by Bank
12. Q: Can I apply for another limit increase after my application is approved?
    A: Yes, You can apply for a limit increase again after 6 months from the previous limit increase.

FAQ Transfer

1. Q: What types of transfer can be done in OCBC mobile?
   A: In the new OCBC mobile, transfer is divided into three menus:
   • Rupiah: Transfer to or from IDR account to:
     • Other OCBC account
     • Other banks (online, LLG, RTGS)
   • Foreign currency: Transfer to or from foreign currency account to:
     • Other OCBC account
     • Other banks (Telegraphic Trasnfer)
   • Own account: Transfer in Rupiah or foreign currency to your own OCBC account.
2. Q: What is the limit and fee for transactions via OCBC mobile?
   A: Transaction limit via OCBC mobile can be seen on the following link
3. Q: How do I save the destination account?
   A: Destination account will be automatically saved for each category when you’ve done the transfer.
4. Q: Can I schedule a transfer?
   A: Yes, you can choose the time to do a transaction in "Rupiah" currency. The schedule can be set to either Now, Scheduled, or Recurring.
5. Q: How do I download the transfer proof?
   A: The proof of transfer can be downloaded when on the transaction receipt page, by clicking on the download icon.
6. Q: How do I download the transfer proof when I no longer am on the receipt page?
   A: You can access the proof of transfer by:
   • Access the Settings menu
   • Click on Online Transaction Detail
   • Input the desired filter information, then "Apply"
   • Click on one from the list
   • Click on the download icon

FAQ Poinseru

1. Q: How do I view how much Poinseru I have?
   A: The amount of Poinseru you have is located on the top left of the dashboard menu

FAQ Payment & Purchase

1. Q: Where is the Pay & Purchase menu located?
   A: The Pay and Purchase menu is located on the dashboard menu.
2. Q: How do I save the Pay/Purchase billing code?
   A: The billing code will be automatically saved for each biller after the transaction is done.
3. Q: What are the categories on Pay menu?
   A:
   • Topup e-Money
     • Gopay
     • Ovo
     • ShopeePay
     • Dan
     • LinkAja
     • ONe Wallet
   • Electricity
     • Electricity Bill
     • Non-electricity Bill
   • Telephone/Telkom
     • Telkom/Speedy/Indihome
     • Transvision/Telkomvision Postpaid
   • Ecommerce
     • Tokopedia
     • Bukalapak
   • Credit Card/KTA
     • OCBC
     • Citibank
     • DBS
     • RBS
     • Danamon
     • Permata
     • Other Credit Cards
   • Mobile Phone
     • Telkomsel Kartu Halo
     • Xl/Axis
     • Indosat Ooredoo
     • Tri
     • Smartfren
   • Pay TV
     • Indovision/Top TV
     • Okevision
     • Firstmedia
   • Insurance
     • Sinarmas
     • Prudential – Renewal Premium/SPAJ
     • Prudential – Top Up
     • Prudential – Policy Reprint
     • Prudential – Alteration Policy
     • Prudential – Card Print
     • BPJS Kesehatan – Pay Premium
     • BPJS Kesehatan – Print Advice
   • Loan
     • Citibank
     • DBS/Eks-ANZ
   • Train Ticket
     • Indonesia Railways
   • Water
     • PDAM Aetra Jakarta
     • PDAM Palyja/TPJ
     • PDAM Kota Bogor
     • PDAM Kota Semarang
     • PDAM Kota Surabaya
     • PDAM Kota Denpasar
     • PDAM Kota Banjarmasin
     • PDAM Kota Mataram
     • PDAM Kota Tangerang
     • PT Aetra Air Tangerang
     • PDAM Kab Bandung
     • PDAM Kab Bekasi
   • Rumah Zakat
     • Rumah Zakat – Zakah
     • Rumah Zakat – Zakah Al Fitr
     • Rumah Zakat – Alms
     • Rumah Zakat – Goat Qurban
     • Rumah Zakat – Cow Qurban
     • Rumah Zakat – 1/7 Cow Qurban Sapi
     • Rumah Zakat – Sharing Ifthor
     • Rumah Zakat – Ied Gift
     • Rumah Zakat – Decrepit Gift
     • Rumah Zakat – Qoran Syi’ar
     • Rumah Zakat – SD Scholarship
     • Rumah Zakat – SMP Scholarship
     • Rumah Zakat – SMU Scholarship
     • Rumah Zakat – Free Maternity
   • Virtual Account
   • Housing
     • BSD City
     • Kota Bunga
     • Kota Wisata
     • Legenda Wisata
   • PBB
     • PBB DKI Jakarta
     • PBB Kota Bekasi
     • PBB Kota Bogor
     • PBB Kab Tangerang
     • PBB Kota Tangerang Selatan
     • PBB Kota Depok
     • PBB Kab Bekasi Cikarang
     • PBB Kota Tangerang
     • PBB Kab Bandung Barat
     • PBB Kota Medan
     • PBB Kota Banjarmasin
     • PBB Kab. Cirebon
     • PBB Kab. Purwakarta
     • PBB Kab. Serang
     • PBB Kab. Lebak
     • PBB Kab. Pandeglang
     • PBB Kota Cilegon
     • PBB Kota Tasikmalaya
     • PBB Kab. Sukabumi
     • PBB Kab. Semarang
     • PBB Kab. Pekalongan
     • PBB Kota Serang
     • PBB Kab. Kebumen
     • PBB Kab. Magelang
   • DKI Jakarta Tax
     • Bea Perolehan Hak Atas Tanah dan Bangunan (BPHTB)
     • Pajak Barang dan Jasa Tertentu (BPJT))
     • Pajak Sarang Burung Walet
     • Pajak Air Tanah (PAT)
     • Pajak Mineral Bukan Logam dan Batuan (MBLM)
     • Pajak Reklame
   • Tax Payment
     • Tax Payment
     • Reprint Receipt
   • Other Payment
     • Unpar SPP
     • Toppay
     • Akasa Apt
     • Maranatha
     • 5 Garuda
     • BDE Yogya
     • Unpar Bdg
     • Aks Others
     • Widyatama
     • Unpar Up
     • Plinkpay
     • Plink
     • Elzatta
     • Dauky
     • Noore
     • Wisteria
     • Workfit
     • Theriviera
     • Ot Store
     • Sirclo
     • Spil
     • Chybangsa
     • Kiddo.id
     • Biznet Postpaid
     • Biznet Prepaid
     • Laku Gadai
     • Datacomm Prepaid
     • Datacomm Postpaid
     • OBayarTop
     • OBayarPay
     • Raid ID
     • Kloud IFC
     • Wisteria Nup
     • Gelindo
     • Salib Suci
     • Maitreya
     • Home Logistics Indonesia
     • Nemu Kost
     • Prima Basket Ball Academy
     • Kingston School
     • YpiiBandung
     • Ykgperadaban
     • Scobu Education
     • Tarunabakti
4. Q: What are the categories on Purchase menu?
   A:
   • Electricity Token
     • Prepaid Electricity
     • Check Electricity Token
   • Data Package
     • Telkomsel Data Package
     • Indosat Ooredoo Data Package
     • XL Data Package
   • Reload Voucher
     • Telkomsel Small Denom
     • Telkomsel Big Denom
     • XL/Axis
     • Tri
     • Indosat Ooredoo
     • Smartfren
   • Bundling Package
     • Telkomsel Videomax Package

Card Management

1. Q: Where is the Card Management menu located?
   A: The menu is located in the Settings menu, click “Card Management”.
2. Q: What type of cards can be managed under the Card Management menu?
   A: You can manage your:
   • Debit card
     • Display a list of your owned cards
     • Block or unblock your card
   • Credit card
     • Display a list of your owned cards
     • Create and change your PIN
   • Online debit card
     • Display a list of your owned cards
     • Add a card
     • Block and unblock your card
     • View your transaction history
     • Change source of funds

FAQ Register Nyala

1. Q: How do I upgrade to Nyala Bisnis or Nyala Individu?
   A: For the meantime, you are not able to upgrade on OCBC mobile. You can upgrade to Nyala Bisnis or Nyala Individu via the nearest OCBC branch.

FAQ Security

1. Q: How can I safeguard my Password?
   A: For Password, do not use number that easily connected to you, such as birthday date no telephone number. Do not tell your Password to others. Change your Password regularly. Do not keep your password in wallet, handphone, etc since it has risk if your belonging is missing. Contact Tanya OCBC immediately at 1500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transactions.
2. Q: What do I do if I suspect unauthorized transactions on my account?
   A: If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact TANYA OCBC immediately at 1500999 or 66999 from mobile phone.
3. Q: What should I do if I lost my OCBC Token phone?
   A: Simply block your SMS Token and your OCBC mobile account at any OCBC branch or Call OCBC.
   • Via OCBC Branches
     • Visit any of our Branches.
     • Fill in the Blocked/Password-PIN reset form.
     • Customer Service will block your OCBC mobile account
   • Via Call OCBC
     • Contact TANYA 1500999 or 66999 from mobile phone or +62-21-26506300 from overseas.
     • Answer the verification question.
     • Call OCBC agent will block your OCBC mobile account
4. Q: What should I do if there’s any discrepancy in my account?
   A: Please contact our Tanya OCBC at 1500999 or 66999 from mobile phone or +62-21-26506300 from overseas immediately if you notice any discrepancy in your account. Any claims submitted to us more than 3 months since execution will not be entertained.

FAQ Service Charge

1. Q: What does it cost to use OCBC mobile?
   A: ONe Mobile, like any of our other electronic banking services, is free of charge.However, standard transactional fees for some services such as "PLN Bill Payment", "Credit Card Installment Conversion Fee" and "Fund Transfer to Other Bank using LLG/RTGS/Online" will apply.
   Transaction fees are as follow (Fees can change at any time):
   • PLN Bill Payment : IDR 2,000 per transaction.
   • Telkom/Speedy/Flexi/Indihome Bill Payment : IDR 2,500 per transaction.
   • Other Credit Card Payment (via LLG) : IDR 2,500 per transaction.
   • PDAM Payment : IDR 2,500 per transaction.
   • PDAM Kota Tangerang Payment : IDR 3,000 per transaction.
   • Rumah Zakat Bill Payment : IDR 3,000 per transaction.
   • Purchase PrePaid Electricity : IDR 2,000 per transaction.
   • Purchase Voucher Telkomsel : IDR 1,500 per transaction.
   • Purchase Voucher XL : IDR 1,500 per transaction.
   • Purchase Voucher Indosat : IDR 1,500 per transaction.
   • Gopay Top Up : IDR 2,000 per transaction
   • Funds Transfer to Other Bank via LLG : IDR 2,000 per transaction.
   • Funds Transfer to Other Bank via RTGS : IDR 25,000 per transaction.
   • Funds Transfer to Other Bank via Online ATM Network : IDR 6,500 per transaction.
   • Credit Card Installment Conversion Fee : IDR 15,000 per transaction.

FAQ Next Development

1. Q: What features are currently under development?
   A: Currently there are several features, such as cardless cash withdrawal, limit setting on online debit card, Bancassurance purchases, Syariah deposit opening, application for Nyala Individu and Nyala Business are still under development until the next update. OCBC will notify you if the feature is available again on OCBC mobile.

FAQ Device Compatibility

1. Q: Which devices and operating systems (OS versions) are compatible with OCBC mobile?
   A: For your security and convenience, make sure your device and operating system are following the recommended standards by Android and Apple (minimum version 6.0 for Android and iOS 13 for iPhone)

Enhancement Device Binding

1. What is Device Binding?
   Device Binding is the activity or process of adding one additional device to access OCBC mobile more securely.


2. What is the maximum number of devices that can connect to one OCBC mobile User ID?
   In order to maintain Customer security, Bank OCBC has set a new provision that only 2 (two) smartphone devices are allowed that can be connected to 1 OCBC mobile User ID


3. What is the maximum number of devices that can connect to one OCBC mobile User ID at the same time?
   Only one device (of course that has been connected/binded)


4. What is the advantage of doing device binding (using two different devices)?
   2 (two) advantages that you will get:
   • Transactions become more flexible to be made in 2 (two) different devices, and
   • Becomes more secure because the access must go through the permission of the main device


5. If the Customer use another device to access the User ID that has been connected to the main device, what are the steps on the other device in making an access request?
   
   1. On the other device (second device):
      • Login with User ID
      • Enter the password
      • Input the OTP
      • Wait for request access confirmation from the main device. The time given to the main device in granting access is 5 minutes from the time the other device requests an access
      • If main device give access, the other device will be connected and can login again to login OCBC mobile
      • If main device does not give access, the other device cannot log into OCBC mobile and must repeat process the access request again
   2. On Main Device:
      • Receive Push Notification related to access requests from another device.
      • If Customer is currently login on the main device, the session will be expired, and the customer must re-login to perform an access review.
      • If the customers not using/ do transaction on OCBC mobile, the Customer can start the OCBC mobile application on another device or click on the push notification, then login and will be directed to the access review page immediately. Next, Customers can allow or deny access from the other device. The time be given to main device for allow access is 5 minutes since the other device that has requested the access.
      • If customer give access, the main device will log out again.
      • If the Customer does not give access, the main device will login on OCBC mobile Dashboard.


6. How does the main device review access requests from another device?
   the main device login first and will be immediately directed to the access review page first to choose whether to allow access or to be denied.


7. What happens when the main device give access to the second device?
   the second device will have access on OCBC mobile for transaction and balance checks


8. What happens when the main device does not give access to the other device?
   Another device cannot use the User ID and will repeat the request for access to main device


9. I want to connect my OCBC mobile on another device and I have agrees to the request to add a new device/ other device to main device, But I still can’t login on another device.
   Now to connect OCBC mobile to another device, you have to wait until 24 hours after the access request for another device has been approved by main device


10. Can the main device able to “switch user” by themselves?
    Yes, main device can swith user through the settings menu – set the device, but only if the main device has given status “Main Device” to another device that has been connected first. Main device can’t do “switch user” on pre login page.


11. How does the main device give the status of “main device” to other connected device? Enter the setting menu – Set Device, then select another device to be used “Main Device”. This activity requires verification of transaction PIN.


12. What other device that has been connected can do ‘Switch User” by themselves?
    Yes, other device can switch user via pre login and setting – set device


13. What other device that has been connected can change status “Main Device” by themselves?
    cannot, only the main device can give that status


14. What happens if the connected devices has reached the maximum, but another device is requesting access?
    another device can’t request access, except if the already connected device unbinds it first


15. What happens if the another device (third, fourth, and more) which performs an access request when the second device is under review for access on the main device?
    The other device cannot request access until the second device has timed out its access request, or the second device id denied access request


16. Can the main device do “Switch User” if only 1 device is connected?
    Please contact TANYA OCBC at 1500 999 for “Swith User” or unbind if only 1 device is connected.


17. What should the TANYA OCBC do when he gets a call from a customer requesting to unbind based on the customer request?
    TANYA OCBC will accept and forward it to out internal team, that is IT Servicedesk who will unbind based on the customer request.


18. What if I want to unbind device from the main device?
    For your security, please contact TANYA OCBC 1500-999 for unplug OCBC mobile on main device.


19. How to do unbind device via main device?
    there are 2 ways you can do :
    1. Enter to setting menu – set device, then select another device for “delete device”
    2. Via TANYA OCBC at 021 – 1500999 for unbind another device.


20. What if I want replace another device with another new device?
    You can unbind another device first via main device or via TANYA OCBC at 021-1500999. After the unbind process is complete, you can login on another new device.


21. What if I don’t have access to the main device and want to change the other device to the main device?
    you have to unbind the main device first via TANYA OCBC at 1500999. After unbinding at main device has been done, you can login via your other device.

What is QRIS?

QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.

Can QRIS payments be made via OCBC mobile?

Yes. QRIS payments can be made through your OCBC mobile application via the QR PAY menu.

Who can use QRIS?

All Bank OCBC customers who have registered for the OCBC mobile. QRIS payments can be made through your OCBC mobile application via the QR PAY menu.

How to use QRIS on ONe Mobile?

You can access and use QRIS payments on OCBC mobile as follows:

1. Via the OCBC mobile Application Login
   • Open the OCBC mobile application > Select Login
   • Enter your password > Select Next
   • On the Main Page > Select the QR PAY menu
   • On the QR PAY page > Select Start Now
   • Please scan the QR on your favorite Merchant to start the payment process.
   • Make sure the source account and transaction amount are correct > Choose Continue
   • Enter the Transaction PIN to continue the transaction
   • You will receive a successful / failed transaction notification


2. Via Quick Access
   • Open the OCBC mobile application> Select the QR PAY menu
   • Enter your password > Select Next
   • On the QR PAY page > Select Start Now
   • Please scan the QR on your favorite Merchant to start the payment process.
   • Make sure the source account and transaction amount are correct > Choose Continue
   • Enter the Transaction PIN to continue the transaction
   • You will receive a successful / failed transaction notification

Can I choose a source account for funds?

Yes, you can. You can choose a source account in the following ways:

• Open the OCBC mobile application > Select the QR PAY menu
• Enter your password > Select Next
• On the QR PAY page > Select "Change source of funds account"
• Please select the appropriate source account

Where can I use QRIS payment at OCBC mobile?

QRIS payments on OCBC mobile can be used at any existing merchant QR Code that is standardized QRIS / has the QRIS logo.

Is there a minimum QRIS payment transaction in OCBC mobile?

• There is no minimum QRIS payment transaction in OCBC mobile.
• The limit only applies to maximum transactions, both the maximum per single transaction and maximum daily transactions (no. 7)

What is the transaction limit for QRIS Payment in OCBC mobile?

There are two limits for QRIS Payment in OCBC mobile, which are Rp10.000.000/ transaction.

Is there a fee for QRIS payments at OCBC mobile?

No. You are not charged any fees when using the QR PAYment feature on OCBC mobile. You pay a certain amount of the transaction value at the merchant.

If I can't scan QRIS at the merchant, what should I do?

• Make sure your OCBC mobile application is the most updated version
• Make sure that the QR displayed by merchants has the QRIS standard, because OCBC mobile can only scan standardized QR Code
• Make sure the condition of QR Code being scanned is not damaged or folded which may cause the QR Code to be unreadable.

Does ONe Mobile receive notification for every QR payment transaction?

• Correct. You get transaction notification for every successful and failed transaction. You can immediately get notification as soon as the payment process finished.
• Make sure You have activated Internal Notification service and External Notification on your OCBC mobile to get notification via email in the following ways:
  1. Select the Customer Service menu > Select Settings
  2. Select Notification > Select Internal Notification and External Notification
  3. Activate the selected services

How to check the historical transactions of QRIS payment on OCBC mobile?

You can also check transaction history in the following ways:

• Select the Customer Service menu > Select Online Transaction Details
• Select the account which you want to know its transaction history or you can select All Account > Select Continue
• You can check the historical details of the QR PAYment transactions that have been made

Can I request refund for inappropriate QR payment transaction in OCBC mobile? How?

You can request refund to the merchant where you made the transactions. For proof and transaction details required, they can be accessed via Online Transaction Details menu

What should I do if my QRIS payment transaction on OCBC mobile is debited twice?

For transactions which are debited twice, you can request refund for excess transactions to merchants where you made transactions. For proof and transaction details required, they can be accessed through the Online Transaction Details menu.

What should I do if my QRIS payment transaction in OCBC mobile has failed?

You can also check transaction history in the following ways:

• Please make sure you have the latest/ most updated version of OCBC mobile
• Please make sure QR Code displayed at merchant is QRIS standardized, because OCBC mobile is only able to scan QRIS
• Please also make sure QR Code displayed at merchant in good and proper condition (not folded or broken so it would be difficult to scan)

For further inquiries:

Please contact TANYA OCBC at 1500-999

QRIS Merchant

1. What is QRIS?
   QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.


2. Can I Accept QRIS payments from e-wallet or mobile banking other than OCBC?
   Yes, QRIS can accept payments from e-wallet or mobile banking other than OCBC without charge to customers.


3. How much is the minimum QRIS payment transaction?
   There is no minimum QRIS payment transaction. Limit only applies to the maximum nominal of each transaction.


4. How much is the maximum limit for payment transactions using QRIS?
   • QRIS with OCBC can accept QRIS payment transactions up to a maximum of IDR 20,000,000 per transaction.
   • However, the maximum limit for QRIS payment transactions will follow the terms of the payment application used by the customer.


5. Is there a fee for QRIS payment for customers?
   No, customers are not charged any fees when using QRIS payments at merchants.


6. How to check QRIS payment transaction history?
   • Merchants will receive transaction reports in excel form sent to the email registered on D+1 (calendar day).
   • Merchants can also register email to get real-time transaction reporting services on dashboard reports (website business portal).


7. How and when can the proceeds from the transaction be received?
   The merchant will receive the transaction on D+1 (working day) from the transaction made. Funds will enter on a net basis from the basic transaction service to the account created for QRIS.

For further inquiries:

Please contact TANYA OCBC at 1500-999

How Do I Register for OCBC Internet Banking?

You can register for OCBC Internet Banking from one of these channels:

OCBC mobile Application
1. Click “Register” on the main page
2. Enter your OCBC Debit Card number
3. Enter your email address registered with Bank OCBC
4. Enter your mobile phone number registered with Bank OCBC
5. Enter your date of birth
7. Enter your OCBC Debit Card PIN number
8. User ID will be displayed on your computer screen while the password will be sent directly via SMS to your mobile number

OCBC Internet Banking
1. Click “Login” on the main page, then click “Register Now”
2. Enter your OCBC Debit Card number
3. Enter your email address registered with Bank OCBC
4. Enter your mobile phone number registered with Bank OCBC
5. Enter your date of birth
6. Enter the Captcha code
7. Enter your OCBC Debit Card PIN number
8. User ID will be displayed on your mobile screen while the password will be sent directly via SMS to your mobile number

OCBC ATM
1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” and choose “Registration” menu
3. Enter your mobile number that will be used to receive One Time Password (OTP)
4. Your User ID and password will be printed on the ATM receipt

Bank OCBC Branches
1. Visit the nearest branch of Bank OCBC
2. Complete Internet Banking OCBC registration form
3. Service Assistant will send User ID via SMS to your mobile number registered with Bank OCBC, while password will be sent directly to your email address

Note:
User ID of OCBC Internet Banking also can be used on OCBC mobile application

What should I do if I forget my OCBC Internet Banking User ID?

OCBC mobile
1. Click "Enter" on the main page, then click "Forget User ID"
2. Enter your OCBC Debit Card number
3. Enter your email address registered with Bank OCBC
4. Enter your date of birth
5. Enter your OCBC Debit Card PIN number
6. User ID will be sent via SMS to your mobile number

OCBC Internet Banking
1. Click "Forget User ID" on the main page
2. Enter your OCBC Debit Card number
3. Enter your email address registered with Bank OCBC
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC Debit Card PIN number
7. User ID will be sent via SMS to your mobile number

ATM OCBC
1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Check User ID”
3. Your User ID will be displayed on the ATM screen and password will be printed on the ATM receipt

What should I do if I forget my OCBC Internet Banking Password?

You can reset your OCBC Internet Banking Password via:

OCBC mobile
1. Click "Enter" on the main page, then click "Forget Password"
2. Enter your OCBC Debit Card number
3. Enter your mobile number registered with Bank OCBC
4. Enter your date of birth
5. Enter your OCBC Debit Card PIN number
6. Your new Password will be sent via SMS to your mobile number

OCBC Internet Banking
1. Click "Forget User ID" on the main page
2. Enter your OCBC Debit Card number
3. Enter your mobile number registered with Bank OCBC
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC Debit Card PIN number
7. Your new Password will be sent via SMS to your mobile number

ATM OCBC
1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Reset Password”
3. Your User ID and password will be printed on the ATM receipt

Bank OCBC Branches
1. Visit the nearest branch of Bank OCBC
2. Complete Blocking/Reset Password-PIN form
3. Your new password will be sent directly to your email address

What should I do if I think that my User ID and Password have been stolen?

Block your password immediately via:

ATM OCBC
1. Choose “Other Transactions” on the ATM screen, then click “ADM/e-Banking”
2. Click “Online Banking” then click “Block”
3. Your password has been blocked

Bank OCBC Branches
1. Visit the nearest branch of Bank OCBC
2. Complete Blocking/Reset Password-PIN form
3. Your password has been blocked

Tanya OCBC
1. Contact Tanya OCBC at 1500-999 or +62-21-26506300 (from overseas)
2. Bank OCBC officers will ask you questions for the data verification process
3. Your password has been blocked

How much is the transaction fee on Internet Banking?

Transaction	Fee
Fund Transfer
Interbank Transfer (Online)	IDR	6,500
Interbank Transfer (LLG / SKN) – IB / MB only	IDR	2,000
Interbank Transfer (RTGS) – IB / MB only	IDR	25,000
Telegraphic Transfer
> Telex fee	IDR	75,000
> Provisi fee		Tidak dikenakan biaya
> Full Amount fee
- USD	USD	25
- EUR	EUR	20
- AUD	AUD	30
- GBP	GBP	15
- HKD	HKD	300
- SGD	SGD	25
- CNY	CNY	200
- CAD	CAD	25
- CHF	CHF	15
- NZD	NZD	45
- JPY	JPY	4,500
Bill Payment
PLN Postpaid	IDR	2,000
Telkom / Indihome	IDR	2,500
Rumah Zakat	IDR	2,500
Credit Card (excluding DBS ex-ANZ, Citibank, Danamon, Permata)	IDR	2,500
DKI Tax	IDR	5,000
PDAM	IDR	2,500
PDAM Kota Tangerang	IDR	3,000
Top Up Go-Pay	IDR	2,000
OVO	IDR	1,500
Credit Top Up Purchase
PLN Prabayar (Token)	IDR	2,000
Telkomsel	IDR	1,500
XL	IDR	1,500
Indosat	IDR	1,500

*if not stated in the Table of Fees above, other payments & purchases are free of charge

What is the transaction limit on Internet Banking?

TYPES OF TRANSACTION	CURRENCY
	IDR		Foreign Currency
OCBC Intrabank Transfer
To own account	IDR	2,000,000,000	USD	25,000 (equivalent)*
To other OCBC account	IDR	1,000,000,000	USD	25,000 (equivalent)*
Interbank Transfer
Online	IDR	200,000,000/day 50,000,000/transaction
LLG	IDR	1,000,000,000	N/A
RTGS	IDR	10,000,000,000
Telegraphic Transfer			USD	25,000 (equivalent)*
Payment	IDR	500.000.000	N/A
Purchase	IDR	5.000.000	N/A

* Monthly transaction limit


Types of Funds Transfer to Other Banks :

• Online is an inter-bank transfer in real time, so it goes directly to the recipient's account
• LLG (Lalu Lintas Giro) is an inter-bank transfer mechanism by using clearing facility
• RTGS or Real Time Gross Settlement is a real time inter-bank transfer mechanism, so it goes directly into the recipient's account
• TT or Telegraphic Transfer is transfer activity mechanism for overseas

Apa yang dimaksud dengan PIN Token IB?

1. Apa yang dimaksud dengan PIN Token IB?
   PIN Token IB adalah PIN yang digunakan untuk proses otorisasi dari setiap transaksi melalui Internet Banking dan didapatkan melalui mobile banking atau aplikasi OCBC mobile.
2. Bagaimana cara menggunakan PIN Token IB?
   Nasabah harus memiliki perangkat ponsel atau device dan sudah binding dengan OCBC mobile.
3. Dimana posisi menu PIN Token IB pada OCBC mobile?
   Jika sudah login, maka ketika masuk aplikasi akan ada tulisan PIN Token IB di halaman pertama.
4. Mengapa saya harus beralih dari SMS Token ke PIN Token IB?
   Peralihan dari SMS Token menjadi PIN Token IB adalah salah satu langkah pencegahan dari Bank untuk memberikan keamanan dan kenyamanan Nasabah dalam bertransaksi dan juga sebagai upaya terhindar dari berbagai upaya kejahatan siber yang marak terjadi saat ini.
   Dari segi keamanan, transaksi dengan menggunakan PIN Token IB diharapkan lebih memberikan kenyamanan Nasabah dalam bertransaksi tanpa khawatir adanya gangguan jaringan telekomunikasi dari provider selular yang Bapak/Ibu gunakan.
5. Bagaimana cara menggunakan PIN Token IB?
   Terdapat dua cara penggunaan PIN Token IB:
   Cara 1 dengan Scan QR
   • Lakukan transaksi di Internet Banking
   • Pilih Scan QR
   • Pada aplikasi OCBC mobile, klik PIN Token IB lalu pilih Kode QR, kemudian masukkan PIN Transaksi OCBC mobile Anda
   • Scan QR dengan aplikasi OCBC mobile
   • Masukan kode respon pada aplikasi ke Internet Banking
   
   
   Cara 2 dengan Klik Appli 2
   • Lakukan transaksi di Internet Banking
   • Pilih “Appli 2”
   • Pada aplikasi OCBC mobile klik PIN Token IB, pilih “Appli 2”, masukkan PIN Transaksi OCBC mobile Anda
   • Masukan kode challenge dari Internet Banking ke aplikasi OCBC mobile
   • Masukan kode respon dari aplikasi OCBC mobile ke Internet Banking
6. Saya tidak memiliki aplikasi OCBC mobile dan perangkat/device saya tidak bisa download/install aplikasi OCBC mobile, apa yang harus saya lakukan?
   Apabila Bapak/Ibu tidak memiliki aplikasi OCBC mobile dan tetap ingin menggunakan SMS Token pada transaksi Internet Banking, Bapak/Ibu dapat mengajukan permintaan ke Kantor Cabang dengan mengisi “Formulir Pengajuan Penggunaan Fasilitas SMS Token”. Dengan mengisi Formulir ini, maka Bapak/Ibu sebagai Nasabah bertanggung jawab penuh terhadap risiko akan adanya kejahatan siber/pencurian data seluler yang dapat menyebabkan terjadinya transaksi yang tidak diinginkan.
7. Apabila saya telah mengisi Formulir Pengajuan Penggunaan Fasilitas SMS Token, apakah saya bisa menggunakan SMS Token untuk seterusnya?
   Penggunaan SMS Token pada Internet Banking hanya dapat digunakan selama tahun 2022 untuk memberikan waktu bagi Nasabah dalam melakukan penyesuaian. Demi keamanan seluruh Nasabah Bank OCBC yang bertransaksi melalui Internet Banking, maka otorisasi yang berlaku pada tahun 2023 dan selanjutnya hanyalah dengan PIN Token IB.

What is an IB Token PIN?

IB Token PIN is the PIN used for authorization process of every transaction via Internet Banking and obtained through mobile banking or the OCBC mobile application.

What are the requirements to get an IB Token PIN?

Customers must have a cell phone or device and do first login for OCBC mobile.

Where is the position of the IB Token PIN menu on the OCBC mobile?

It's on the first page when the customer opens the OCBC mobile application. There is a PIN Token IB button.

How to register on OCBC mobile?

1. Download OCBC mobile in App Store/Play Store
2. Open the OCBC mobile App
3. Click “Login” on OCBC mobile home page
4. Enter User ID and Password Alphanumeric
5. Enter the code verification (sent via SMS to the mobile number registered with OCBC)
6. Create and confirmation the transaction PIN
7. OCBC mobile ready to be used for transactions

How to use the OCBC mobile IB Token PIN for transaction on Internet Banking?

1. Make sure you have done first login on OCBC mobile
2. Login to Internet Banking
3. Do transfer/payment/purchase transaction to the verification page
4. Open OCBC mobile App
5. Select IB Token PIN on the homepage
6. There are 2 options for verification
   1. If you choose a QR Code on Internet Banking, then select Scan the QR Code also in on OCBC mobile. Enter the transaction PIN and point the camera at the QR Code found on the Internet Banking.
   2. If you choose Appli 2 on Internet Banking, then select Appli 2 also on OCBC mobile. Enter the transaction PIN and input the code challenge listed on the Internet Banking.
7. Input response code on Internet Banking tha appears on OCBC mobile
8. Click “Oke”
9. Successful transaction

Why should I switch from token to IB Token PIN?

Customers don’t need to carry tokens everywhere for Internet Banking transactions. Customers only need to bring a mobile phone or device the has already registered OCBC mobile.

What should I do if during a transaction on Internet Banking, the token that I have run out of battery?

Customers are no longer able to exchange Internet Banking tokens with new ones. But customers can still do transactions using the IB Token PIN in the OCBC mobile application.

Can i request a token if I register Internet Banking?

Can’t, Customers can use the IB token PIN available on the OCBC mobile application to make transaction.

What should I do if when I select the QR code for the verification process in Internet Banking, the QR code does not appear?

The Customer needs to open the OCBC mobile app first, choose IB Token PIN, select the QR Code scan, and input the transaction PIN. Then the QR Code will appear on Internet Banking Screen.

Can I login to Internet Banking and OCBC mobile a the same time?

Can’t, customers can only choose one application login

What is OCBC Wallet?

OCBC Wallet is server based electronic money that can be accessed directly through smartphone and allows its user to make banking transactions such as purchase phone credit, transfer between OCBC Wallet, transfer to OCBC, interbank transfer and cash withdrawal in OCBC ATM Machine.

How to download OCBC Wallet App?

You can download OCBC Wallet app in Google Play Store (for Android) and Appstore (for iPhone). Insert keyword “OCBC Wallet” on search coloumn to make it easier. Click “Install” to start downloading the app. For your safety and convenience in making transaction with OCBC Wallet, make sure that your phone’s operational system has bee updated (iOS min. V. 11 or Android min. V. 5).

What are the benefits of OCBC Wallet by OCBC?

Several benefits that users can get as stated below:

1. As a subtitute for cash
2. Can be used through IOS and Android smartphone
3. Easy registration without having to go to OCBC Branches.
4. Easy transfer to phone number without having to remember bank account number.
5. No minimum balance on OCBC Wallet account and free account administration fee.

What are the features of OCBC Wallet by OCBC?

Features of OCBC Wallet by OCBC that users can enjoy as stated below:
For unregistered OCBC Wallet user:

1. Balance information and transaction history.
2. Top up balance from OCBC ATM Machine and other bank
3. QRIS based payment

For registered OCBC Wallet user:

1. Balance information and transaction history
2. Top up balance from OCBC ATM Machine and other bank
3. Prepaid credit purchases
4. Transfer to other OCBC Wallet account.
5. Transfer to OCBC saving account.
6. Transfer to other bank account.
7. QRIS based payment

How to register OCBC Wallet?

You can register OCBC Wallet by following below steps:

1. Choose “Start Using OCBC Wallet” Menu
2. OCBC Wallet will send message for verification process. Message Fee will be charged according to operator rates.
3. If Verification has successfully made, input personal data on About Me
4. Create New PIN and do the PIN Confirmation
5. After PIN has successfully made, the choose Secret Question and insert the right answer This secret question will be used for verfication process if you forget the PIN.
6. Click Agree on OCBC Wallet Terms and Conditions.
7. Registration has done.

User that has made the registration will be registered as Unregistered User. To be able to become Registered user, user have to upgrade OCBC Wallet by OCBC service.

How to Upgrade OCBC Wallet Service to become Registered user?

If you want to upgrade the service, make sure that you are customer of OCBC. Upgrade OCBC Wallet service can be done by following steps below:

1. Insert OCBC Debit Card in OCBC ATM Machine
2. Choose Language and input PIN
3. Choose Other Menu
4. Choose ADM/E-BANKING REGISTRATION
5. Choose OCBC Wallet
6. Input Phone Number
7. Confirm the registration
8. OTP will be sent to your phone, input OTP that received
9. Upgrade service has done

How to Top Up Balance of OCBC Wallet?

Top Up Balance OCBC Wallet can be done in several ways:

1. Transfer from OCBC account via ATM, Internet Banking, Mobile Banking on Purchase menu, and Top Up OCBC Wallet.
2. Transfer from OCBC account via Other Bank ATM through ATM Bersama or ATM Prima on Transfer menu by using bank code of “028” and OCBC Wallet code of “90299” and OCBC Wallet account number (registered phone number). Example: If your OCBC Wallet number is 081123456789, then it will be 028 90299 081123456789.
3. Transfer from other bank account, in Interbank Transfer transaction, by using bank code of “028” and OCBC Wallet code of “90299” and OCBC Wallet account number (registered phone number). Example: If your OCBC Wallet number is 081123456789, then it will be 028 90299 081123456789.

How to make cash withdrawal on OCBC ATM Machine with OCBC Wallet?

Make sure that you have upgraded OCBC Wallet to Registered user and using OCBC ATM Facility. On OCBC Wallet app in your device, choose Cash Withdrawal. Fill amount that wanted, then insert your PIN. OTP code will be sent via message to your device.
On OCBC ATM Machine, choose CARDLESS WITHDRAWAL, choose OCBC WALLET VIA OTP. When there are requested to fill in your phone number, input your OCBC Wallet phone number, choose CORRECT. Insert OTP code from message in your device.

Can same phone number be registered for several times?

One phone number can only be registered once.

Can I have more than one account of OCBC Wallet?

Can, but it must be from different phone number.

Can I access OCBC Wallet service from overseas?

User can access OCBC Wallet service from overseas as long as user has internet connection (for smartphone user).

Is there a minimum balance on OCBC Wallet account?

There is no minimum balance on OCBC Wallet account

Is there administration fee for OCBC Wallet and rates as regular saving account ?

According to Bank Indonesia’s Terms and Conditions, there are no adminsitration fee and rates for OCBC Wallet account.

If I want to transfer some money, how long it will take to be received by recipient?

Transfer transaction use online dan real-time method. After transfer process, then sender will receive transfer receipt and can see account mutation has been debited. Recipient can directly check the successful transaction by checking account mutation, according with the applicable process at the recipient institution.

How to transfer to OCBC Wallet user?

Make sure that you have upgraded OCBC Wallet to Registered user. Click OCBC Wallet Transfer on Menu. Insert destination phone number of OCBC Wallet according to procedure, click Continue. Insert transaction’s amount, click Continue. Wait until transaction confirmation appear, click Continue and OTP Code will be sent. Input OTP and OCBC Wallet PIN, click Continue, wait until you get Transaction Receipt.

How to transfer to OCBC account?

Make sure that you have upgraded OCBC Wallet to Registered user. Choose Bank Transfer on Menu. Choose Bank OCBC, then input destination account number, click Continue. Insert transaction’s amount, click Continur. Wait until transaction confirmation appear, click Continue and OTP Code will be sent. Input OTP and OCBC Wallet PIN, click Continue, wait until you get Transaction Receipt.

How much is the transfer fee to Bank account (OCBC/ Other Bank )?

Transfer is one of the OCBC Wallet feature that allows you to transfer from OCBC Wallet account yo other OCBC Wallet account and also transfer to bank account. This transfer feature is free from charge for transfer to other OCBC Wallet user, for transfer to other bank account will be charged according to terms and conditions that applied.

Customer Complaints

If I experience problems or have questions regarding OCBC Wallet, where can I get information?

You can ask questions or tell your problem that you experienced by sending email to tanya@ocbc.id, or contact Tanya OCBC 1500-999/66-999(phone), or visit nearest OCBC Branches.

How can I know the location of OCBC ATM or nearest OCBC Branches?

You can visit OCBC website on www.ocbc.id or contact Tanya OCBC 1500-999/66-999

What can I do if my SIM Card and/or my phone is lost or stolen?

User can block and reposrt the loss to phone provider and contact Tanya OCBC 1500-999 to continue the process. If user want ask reqeust to unblocking, then user can contact Tanya OCBC 1500-999/66-999(Phone)

Will I lose my money in my OCBC Wallet account if my SIM Card and/or my phone is lost or stolen?

No, Your money is safe in OCBC Wallet account, as long as there are no other parties that know your PIN and Secret Question.

What should I do to get my balance back on my OCBC Wallet account, if my SIM Card and/or my phone is lost or stolen?

Balance on your OCBC Wallet account will be safe as long as nobody know about your PIN and Secret Question. You can contact your phone provider.

You can’t access your account by using other phone number. Other alternative to get your balance back by making cash withdrawal transaction. So, you need to close your account and withdraw all your balance on your OCBC Wallet account, by visiting your nearest OCBC Branches. For unregistered user, you need to bring statement letter from your phone provider stated that you are phone number user that used for OCBC Wallet account. For further information, contact Tanya OCBC at 1500-999/66-999(Phone).

How can I avoid fraud in transactions?

You can anticipate by avoiding some action such as accept stranger invitation to the ATM, br careful for every phone conversation from stranger and asking about your personal data including your latest balance information, give information about OTP code that you received from message. You have to re-check regarding your transaction when there is transfer report from other parties.

How to close OCBC Wallet account?

For registered and unregistered user can close the account from nearest branches by filling in OCBC Wallet closing account form.

What is QRIS?

QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.

Who can use QRIS?

Everyone who already has OCBC Wallet, whether as an Unregistered or Registered user.

How to activate QRIS in OCBC Wallet?

OCBC Wallet users do not need to re-register to be able to use QRIS. OCBC Wallet users can directly use the QRIS payment method through the OCBC Wallet application.

How to use QRIS on OCBC Wallet?

You can access and use QRIS payments on OCBC Wallet as follows:

• Login to OCBC Wallet Apps
• On the Main Page, click Pembayaran QR
• Scan the QR on your favourite merchant to start the payment
• Input transaction amount or make sure the transaction amount is correct, then click Lanjutkan
• Input nominal tip then click OK (optional)
• The payment details confirmation page appears, make sure the nominal is correct, then click OK
• Input OTP and PIN OCBC Wallet to continue payment process
• You will receive a successful / failed transaction notification

How about the transaction limit for QRIS Payment in OCBC Wallet?

Is there any fee for QRIS Payment in OCBC Wallet?

OCBC Wallet users will not be charged any fee when using QRIS. OCBC Wallet users only need to pay the total value of the transactions that have been made at the merchant/outlet/store.

Where can I use QRIS? i mana sajakah saya bisa menggunakan QRIS?

OCBC Wallet users can transact at any merchant that has a QRIS logo that looks like the following:

What should I do if my QRIS payment transaction in ONe Wallet has failed?

• Please make sure you have the latest/ most updated version of ONe Wallet
• Please make sure QR Code displayed at merchant is QRIS standardized, because ONe Wallet is only able to scan QRIS
• Please also make sure QR Code displayed at merchant in good and proper condition (not folded or broken so it would be difficult to scan)

I have made a payment using QRIS, then the cashier asked for my payment transaction number. Where can I find the payment transaction number?

After making a payment, the system will display a proof of payment with information in the form of Ref No, Transaction Time and Date, Merchant Name, Paid Amount and Status of the transaction.

What should I do if my QRIS payment transaction on OCBC Wallet is debited twice?

For transactions which are debited twice, you can request refund for excess transactions to merchants where you made transactions. For proof and transaction details required, they can be accessed through Main Page in OCBC Wallet.

I cannot continue the payment transaction because the Transaction PIN does not match. What should I do?

Please make sure you have the latest/ most updated version of OCBC Wallet

Biaya Transaksi OCBC Wallet

How much is the transaction fee at OCBC ATM Banking?

1. Transaction fees at OCBC ATM using OCBC ATM card
2. Via another ATM Network

ATM network	Cash Withdrawal Fee (Rp)
Bersama/Prima	IDR 8.000
OCBC Bank Singapura	IDR 10.000
Bank Card Malaysia	IDR 15.000

How much do other bank credit card payments cost?

Fees charged for other bank credit card payments using OCBC ATMs:

For Citibank, Permata, ABN AMRO, DBS Credit Cards - ex ANZ, Danamon: free
For other VISA and MasterCard Credit Cards: IDR 2,500 / transaction

What is the cost of spending using an OCBC Debit Card?

- For purchases with a Debit Visa, there will be no additional costs
- For purchases with Debit BCA there will be no additional costs

FAQ BI FAST

1. Apa yang dimaksud transfer dengan BI FAST?

BI FAST adalah sistem layanan yang dikembangkan Bank Indonesia untuk menciptakan infrastruktur sistem pembayaran ritel nasional yang lebih efisien dalam mengakomodir transfer dana secara real time, tersedia dalam 24/7..

 

2. Apa keuntungan transfer dengan BI FAST?

- Cepat : Transfer online dan dapat diterima secara real time

- Aman : Sistem pembayaran resmi dari Bank Indonesia

- Simpel : Bisa dengan nomor Rekening, nomor Ponsel dan alamat email

- Hemat : Biaya transaksi hanya Rp2500,- dengan limit transfer hingga Rp250 Juta per transaksi

 

3. Apakah saya bisa melakukan transfer BI FAST di Cabang?

Ya, Anda bisa melakukan transfer dengan BI FAST di Cabang dengan menyesuaikan waktu operasional Cabang (saat ini mulai pukul 08:00 – 14:30 waktu setempat).

 

4. Berapa limit transfer BI FAST?

Limit transaksi dengan BI FAST adalah Rp 250.000.000 per transaksi

 

5. Apakah transfer BI FAST diterima oleh penerima transfer secara real time?

Ya, penerima bisa menerima dana transfer secara real time.

 

6. Apa yang dimaksud dengan metode transfer dengan proxy address pada BI FAST?

Untuk memudahkan transaksi, nasabah bisa mendaftarkan alamat email atau nomor ponsel sebagai pengganti nomor rekening, sehingga dengan proxy address nasabah tidak perlu menginput nomor rekening ataupun bank tujuan.

 

7. Bagaimana cara mendaftarkan email dan nomor handphone sebagai proxy?

Saat ini pendaftaran proxy dapat dilakukan melalui Cabang OCBC dan akan segera hadir di e-channel OCBC

 

8. Apakah 1 nomor ponsel/ alamat email bisa digunakan untuk beberapa nomor rekening/ proxy address?

Tidak bisa. 1 nomor ponsel/ 1 alamat email hanya bisa mewakili 1 rekening saja secara nasional di seluruh Bank di Indonesia.

 

9. Jika nomor ponsel lama saya sebagai proxy address sudah tidak saya gunakan, bagaimana cara saya menghapus nomor ponsel tersebut?

Proses maintenance proxy address dapat dilakukan melalui Cabang OCBC.

Bolehkah peserta mendaftarkan solusi yang sudah pernah di lombakan sebelumnya?

Tidak, solusi yang sudah pernah di lombakan di kompetisi lainnya tidak diperkenankan untuk mengikuti Ideation 2020.

Apakah Road to Ideation bersifat wajib untuk diikuti?

Acara Road to Ideation 2020 tidak bersifat wajib, namun kami sangat menganjurkan peserta untuk dapat mengikuti rangkaian kegiatan tersebut. Selain mendapatkan pembekalan yang lebih komprehensif, peserta juga dapat mengumpulkan poin untuk mendapatkan hadiah hiburan.

Kriteria solusi seperti apakah yang dicari?

Solusi yang dicari merupakan solusi yang orisinil, tepat guna, dan dapat diterapkan.

Ketentuan serta informasi selengkapnya mengenai Ideation 2020 dapat dilihat di Handbook Ideation 2020.

What whistleblowing channels can be used?

• Customers or Bank partners and employees can report through:

1. Website with the address https://whistleblowing.ocbcnisp.com.
2. Email: whistleblowing@ocbcnisp.com

• Or employees can report to designated Bank officials:

1. TPF Chair with e-mail address linda.adam@ocbcnisp.com
2. ORM Division Head with the email address ng.ping@ocbcnisp.com
3. HC Service Div. Head to the email address lily.johan@ocbcnisp.com
4. Internal Audit Div. Head to the e-mail address sani.effendy@ocbcnisp.com
5. 5. If the employee feels uncomfortable reporting to the appointed official, then it can also report to the President Director or the President Commissioner

Can the reporter make a report without naming (anonymous)?

Reporting can make a report by mentioning identity or without identity (anonymous).

Do employees as reporters get protection if their identities are not named (anonymous)?

If reporting without mentioning identity, the Bank Management cannot know or contact the reporter to provide protection.

How do reporters know that whistleblowing reports reported through the website have been received by the Bank?

The reporter will get the case ID and password information that appears on the screen.

In addition, the reporter also receives an email notification (when writing the e-mail address) containing the case ID.

What is the use of the case ID and password that appear on the screen when making a report on the whistleblowing website?

User ID and Password can be used to determine the status of reports made through the whistleblowing website.

Can the reporter change the user ID and password?

User ID and Password cannot be changed. Please keep the case ID and password properly maintained

Who follows up on the report made?

Reports reported will be followed up by the Head Office Fraud Handling Team.

Is the confidentiality of reports guaranteed by the Bank?

The Bank will guarantee the confidentiality of reports submitted through the whistleblowing channel.

How much is the transaction fee at OCBC ATM

How much is the transaction fee at OCBC NISP ATM

How much is the transaction fee at OCBC NISP ATM