FAQ

    General

    Cash Withdrawal Fees

    Forgot Password

    Block Cards

    Personal

    Savings

    Loan

    Transaction Card

    Wealth Management

    SME

    Savings

    Loan

    Treasury

    Services

    Corporate

    Savings

    Loan

    Treasury

    Services

    Syariah

    Syariah

    Savings

    Services

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    ONe Mobile

    QRIS

    Internet Banking

    ONe Wallet

    ATM OCBC NISP

    Velocity Mobile

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    Ideation

    About OCBC NISP

    Whistleblowing

    OCBC NISP Profile

    Investor Relations

    Corporate governance

    CSR

Cash Withdrawal Fees

Biaya Transaksi OCBC NISP
How much is the transaction fee at OCBC NISP ATM?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

 

For rates and other fees, click here

Forgot Password

Transaction Security
What should I do if I forget my OCBC NISP Internet Banking Password?

You can reset your OCBC NISP Internet Banking Password via:


OCBC NISP ONe Mobile
  1. Click "Enter" on the main page, then click "Forget Password"
  2. Enter your OCBC NISP Debit Card number
  3. Enter your mobile number registered with Bank OCBC NISP
  4. Enter your date of birth
  5. Enter your OCBC NISP Debit Card PIN number
  6. Your new Password will be sent via SMS to your mobile number

OCBC NISP Internet Banking
  1. Click "Forget User ID" on the main page
  2. Enter your OCBC NISP Debit Card number
  3. Enter your mobile number registered with Bank OCBC NISP
  4. Enter your date of birth
  5. Enter the Captcha code
  6. Enter your OCBC NISP Debit Card PIN number
  7. Your new Password will be sent via SMS to your mobile number

ATM OCBC NISP
  1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
  2. Click “Online Banking” then click “Reset Password”
  3. Your User ID and password will be printed on the ATM receipt

Bank OCBC NISP Branches
  1. Visit the nearest branch of Bank OCBC NISP
  2. Complete Blocking/Reset Password-PIN form
  3. Your new password will be sent directly to your email address
What should I do if I forget OCBC NISP ONe Mobile Password?

You can reset your OCBC NISP Internet Banking Password via:


OCBC NISP ONe Mobile
  1. Click "Enter" on the main page, then click "Forget Password"
  2. Enter your OCBC NISP Debit Card number
  3. Enter your mobile number registered with Bank OCBC NISP
  4. Enter your date of birth
  5. Enter your OCBC NISP Debit Card PIN number
  6. Your new Password will be sent via SMS to your mobile number

OCBC NISP Internet Banking
  1. Click "Forget User ID" on the main page
  2. Enter your OCBC NISP Debit Card number
  3. Enter your mobile number registered with Bank OCBC NISP
  4. Enter your date of birth
  5. Enter the Captcha code
  6. Enter your OCBC NISP Debit Card PIN number
  7. Your new Password will be sent via SMS to your mobile number

ATM OCBC NISP
  1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
  2. Click “Online Banking” then click “Reset Password”
  3. Your User ID and password will be printed on the ATM receipt

Bank OCBC NISP Branches
  1. Visit the nearest branch of Bank OCBC NISP
  2. Complete Blocking/Reset Password-PIN form
  3. Your new password will be sent directly to your email address

Block Cards

Credit Card Usage
How to block your credit card in case of missing or stolen?
The Cardholder only need to Call OCBC NISP 1500-999 or +62-21-26506300 (from overseas) to process on blocking your missing credit card and apply a replacement for IDR 100,000 for OCBC NISP Platinum or OCBC NISP Titanium Credit Card and IDR 2,500,000 for OCBC NISP Voyage Credit Card.

Savings

Opening of OCBC NISP Account
How to open a savings account?
1. Proof of valid identification
- Indonesians: Identification card (KTP) (seasonal/permanent) or Driver’s License (SIM)
- Foreigners: Passport and Letter of temporary residence (KIMS/KITAS/KITAP)
2. NPWP (Tax payment number), if you do not possess a NPWP, NPWP belonging to a parent can be used. If either parent does not possess a NPWP, a form to state of not owning a NPWP can be filled in
3. Fill in the savings application form, a specimen of signature and stamp duty IDR 6 thousand
4. Minimum balance to open an account according to the type of savings account
How to open a deposit account?
1. Fill in and complete the deposit account form
2. Present documents such as: identification cards, passport or Letter of temporary residence (KIMS/KITAS/KITAP) for foreigners
3. Minimum balance to open a deposit account
How to open a giro account?
1. At least 18 years old or married
2. Photocopy of identification (for example: Identification card)
3. Photocopy of the NPWP (Tax payment number)
4. Letter of reference from a bank
5. Letter of authority
6. Specimen of signature
7.Not included in the blacklist of Bank Indonesia
Deposit Product Transaction Fees
How much transfer fee for foreign currency?
1. If it does not involve purchasing or selling foreign currencies, a fee of 0,125% (or at least USD 10 and maximum of USD 150 or equivalent) and Telex will be charged
2. If it involves purchasing and selling foreign currencies, a fee will be charged according to the buy-sell exchange rate and telex fee of IDR 50 thousand
Tanda 360 Plus
What are the benefits obtained from Tanda 360 Plus?
Tanda 360 Plus provides extra benefits in the form of 12 (twelve) currency options in 1 (one) same account.
Customers only need to have 1 account and can save in a variety of currency options.
In addition, customers can still enjoy the benefits of Tanda 360 in the form of:
- Free Adm
- Free transfers via ATM, IB and MB *
- Free cash withdrawals at ATMs *
- Free Spending / Debit shopping

* Terms and Conditions apply
Are the benefits of no transfer fees via internet banking and ATMs with the provisions that after a minimum IDR 10 million balance transaction is only valid in IDR?

Yes, no fee is only valid in IDR

What is Global Wallet Feature?
Global Wallet Feature is a new feature available in Mastercard ATM cards – Tanda 360 Plus serves to provide benefits for the customers when doing cash withdrawals and shopping (debit) overseas without being subject to exchange rate conversion. The mechanism of Global Wallet Feature automatically debit local currencies of the relevant countries (10 foreign currencies) from Tanda 360 Plus accounts.

Click here for more info.
Tanda Premium
What is the difference between Tanda Premium and Other Savings in OCBC NISP?
Tanda Premium is a savings account that provides optimal interest rates
What types of Currencies that available for Tanda Premium?
Tanda Premiun is only available for Rupiah currency type
What benefits that can I get if I have a Tanda Premium?
  • Flexibility on using the savings account
  • Optimal Interest Rate
  • Free cash withdrawal fee at OCBC NISP ATM, Prima Network*, Shared Network*, and OCBC Singapore*.
    (Note : *In addition to ATM OCBC NISP is free of charge if the balance in account at least IDR 50 million after transaction was made. Max 10x per month.)

Loan

Loan Repayment
How do you pay off the loan as a complete settlement?
1. Settlement process takes up to 7 business days after the Settlement Request Form and a fotocopy of ID card are submitted (doesn't include Saturday and Sunday).
2. Full name, current address, account number, phone number, and reason of settlement must be stated in the Settlement Request Form.
3. Collateral may be received within 5 business days after day of settlement. Call Center will inform the location and time of retrieval.
4. The deadline to issue a settlement is on the 25th of every month.
How do you pay off the loan as a partial settlement
1. Partial settlement can be done maximum 1x (one time) within a year. The minimum amount required for partial settlement is 3x (three times) the monthly installment.
2. Full name, current address, account number, phone number, and reason of settlement must be stated in the Settlement Request Form. Additionally, the amount of partial settlement must be stated (whether the amount is reduced or the duration of settlement is extended).
3. There must be sufficient funds in the savings account where payment is made at the day of settlement by 15:00 Western Indonesian Time.
Loan Documents
How do I request a photocopy of credit documents?
1. Contact Call Center to request copies of settlement documents.
2. This process takes up to 5 (five) business days to complete after initial contact with Call Center.
What documents needed to apply for a multi-use credit?
1. Photocopy of Valid Identification Card
2. Photocopy of family card
3. Photocopy of Marriage certificate/birth certificate / divorce certificate / death certificate / separation from treasure certificate
4. Photocopy of Tax Number (NPWP)
5. Photocopy of savings/ checking account from the last three months
6. Photocopy of Payroll from the last three months (for employees)
7. Photocopy of Statement letter of employment from the company (at least from the last month for employees)
8. Photocopy of Permission letter of practice or permission from authorized establishments
9. Photocopies of Permission letter of trade(SIUP) And Sign of the company (Tanda Daftar Perusahaan) or from the local district authority (kelurahan) for business owners
10. Photocopy of the latest company deed showing the composition of the shareholders
Information About Credit
How to Track Outstanding Credit Balance?
1. Please contact Call Center for payment schedules and details on your ongoing settlement.
2. If your email address is registered in our system, the process will be completed on the next day.
3. Outstanding information can also be found via ONe Mobile
How to Refund Insurance for Settled Credit?
To issue an insurance refund, contact Call Center: 1500-999.
KPR Easy Start OCBC NISP
What's the difference between Easy Start KPR and Normal KPR?
Easy Start KPR has the advantage of being low in installments for several years at the beginning of a loan. With lower installments, customers can own homes faster.
Why Easy Start KPR is a solution to have a home faster?
Angsuran ringan diawal kredit sehingga sesuai dengan pendapatan dari generasi muda diawal masa kerja (karir)
Early installments mean that it will be heavy the following year?
Easy Start installments are made tiered, so the increase is still in accordance with the increase of income from customers.
What price can a house be financed by KPR Easy Start?
The maximum loan obtained from KPR Easy Start is Rp. 2.5 billion, if the down payment is 20%, then with KPR Easy Start the customer can buy a house for IDR 3 billion.
Kredit Multi Guna
What are the KMG facilities at Bank OCBC NISP?
Credit facilities to get cash that can be used by customers to meet various needs
What is the amount of KMG Credit financing?
The amount of financing starts from IDR 100 million to IDR 10 billion
Apa Jaminan yang dapat digunakan untuk mengajukan Kredit Multi Guna?
Jaminan untuk fasilitas Kredit Multi Guna Bank OCBC NISP adalah sertifikat tempat tinggal atas nama perorangan
What time period is available?
Credit period 1 to 15 years
Until when do customers get insurance protection during the credit period?
Life and Fire Protection during the credit period
What documents are needed to apply for a Multi Purpose Credit?
Documents Required for Submitting Multi-Purpose Loans consist of:
- Personal documents, such as: KTP & NPWP
- Financial documents, such as: a photocopy of a savings account
- Guarantee documents, such as: certificates and IMB
How to rearrange the amount of installments?
It can be done by paying off part of it with a fixed period (unchanged) or shortened period. The amount of repayment is min 3 x installments / month or min IDR 10 million, can be done once a year *)

*) Please Contact the Call Center
What if the customer wants to pay off all remaining loans before they are due?
Applying for H-7 working days prior to repayment date and all guarantees will be submitted 5 working days after repayment. *)

*) Please Contact the Call Center
KPM OCBC NISP
Will I be fined if I make a payment late 1 day from the due date?
It is true that you will be fined if you make payments past the due date, even if it's only 1 day late. Therefore, we recommend that you make payment on the previous business day if the due date of your installments coincides on holidays (including Saturday + Sunday)
My payment is autodebet and there are late installment penalties, will the fine be debited at the same time as the installment principal?
For payment installment via auto-debit, should there be a delay in payment resulting in penalty fee, the system will prioritize to debit the penalty fee amount first, then the interest and principal. This shall applies to all transactions.
Is there a maximum deadline for early termination (ET)?
True, there is a deadline for payment for accelerated repayment at 12.00 WIB. After making payment, please Mr / Mrs can send proof of payment can be sent to the email sld.aftersales@ocbcnisp.com
What will be the impact if after my tenure has ended, the BPKB guaranteed in PT. Bank OCBC NISP Tbk is not taken immediately?
Bank OCBC NISP will still keep the BPKB, but after the 60 calendar day deadline from the last payment was made, a BPKB deposit fee will be charged with a nominal value of Rp. 25,000 / month

Transaction Card

OCBC NISP Titanium Credit Card
What are the requirements to get an OCBC NISP Titanium Credit Card?
Terms OCBC NISP Titanium Credit Card
Age Main Card Holders aged 21 - 65 years
Additional Card Holders for a minimum of 17 years (Maximum 3 people
Citizenship Indonesian citizen and foreign national
Income Min Income: Rp. 60,000,000 per year.
Personal Identification Documents Photocopy of KTP or
Photocopy of Passport / KIMS / KITAS (For foreigners only) or
Photocopy of Other Bank Credit Cards (For Other Bank Customers)
Income Document Original month's latest salary slip / Statement of Income (Especially Employees and Foreigners) or
Photocopy of SIUP / Company Establishment Deed
Current account / savings account for the last 3 months (only for entrepreneurs) or
Current Account / Savings Account for the last 3 months, Photocopy of Practice Permit and Photocopy of SPT (Professional Only).
What is the interest and the tenor of OCBC NISP Titanium Credit Card installments?
0% installments with 3 months tenor without minimum transactions, and 0.5% installments with 6 - 36 months tenure without minimum transactions
How do you apply for OCBC NISP Titanium Credit Card installments?

Change the transaction to installment by sending the SMS format:

OCBCNISP [space] INSTALLMENT [space] 16 Digits Credit Card Number # Transaction Number # Tenor

Send to 6477

Are there any fees charged to credit card installments submitted?
The fee charged for applying for installments is IDR 15,000 per submission
How much is the annual fee for OCBC NISP Titanium Credit Cards?
Main Card Rp. 300,000 per year, Supplementary Card: Rp. 100,000 per year (Free first year contribution fee)
How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?
File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC NISP 1500-999 or + 62-21-26506300 (from abroad)
How do you have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

  1. Enter with your USER ID and Password ONe Mobile
  2. Click ""Your Obligations""
  3. Select the Credit Card that you want to set the PIN for
  4. Click ""CREATE / CHANGE PIN""
  5. Set the PIN you want and reconfirm
  6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?
Credit Cardholders can simply contact OCBC NISP Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC NISP Titanium, Platinum, and  costs IDR 2,500,000 for an OCBC NISP Voyage Credit Card.
OCBC NISP ONe Bill
How will I receive the proof of bill payment?

The bill that has been paid will be printed on your OCBC NISP Credit Card Billing Statement that mentions billing information such as the name of each Provider, customer number and the payment amount.

Who can register for OCBC NISP ONe Bill?

All basic OCBC NISP Credit Card holders.

How do I register for OCBC NISP ONe Bill?

For registration please contact:

  1. Tanya OCBC NISP 1500-999; or
  2. Relation Manager
When will OCBC NISP ONe Bill be effective to proceed the payment?

OCBC NISP ONe Bill will proceed the payment in the following month (month + 1) for all registered bills that received by the end of the month.

Example:
If you register your PLN bill with the OCBC NISP ONe Bill facility on January 20, 2021, the PLN bill that OCBC NISP ONe Bill will start to pay is the bill that issued in February 2021.

How many recurring bills can I register on OCBC NISP ONe Bill?

You can register as many recurring bills as you want as long as your card's credit limit is sufficient.

How is the billing process of OCBC NISP ONe Bill?

Recurring bills from service providers will be paid through OCBC NISP ONe Bill and billed via your OCBC NISP credit card that inform monthly through billing statement.

For the smooth bill payments, please ensure the limit availability on your OCBC NISP Credit Card.

What kind of bills can be paid through OCBC NISP ONe Bill?
  • Utilities: PLN, PDAM, PAM, PALYJA, AETRA (Jakarta, Bandung, Bekasi, Banjarmasin, Denpasar, Mataram, Surabaya, Semarang, Tangerang)
  • Communication, Internet and Pay TV: Telkom, Indosat, Telkomsel, XL, Tri, Smartfren, MNC Vision, Transvision, First Media, Oke Vision
  • IPL (building maintenance fee): BSD City, Kota Bunga, Tourism Legend, City of Tourism, ITC Fatmawati, ITC Cempaka Mas, Agung Sedayu Group
How much administrative cost for ONe Bill?

OCBC NISP ONe Bill charges admin fees for the following service providers:

  • PLN IDR 2,800 per bill payment
  • AETRA / PALYJA / PDAM IDR 3,000 per bill payment
  • Telkom and BPJS IDR 2,500 per bill payment
  • IPL for BSD, Kota Bunga, Legenda Wisata, Kota Wisata IDR 2,500 per bill payment
How can I be sure that the amount paid by OCBC NISP ONe Bill is the correct amount?

You can compare it with the monthly routine billing statement which you will still receive every month from the service provider.

Who should I contact if there is a problem with my routine monthly bill payments?

You must directly contact the related service provider. Example, if your Telkom bill suddenly increases, then you must contact the nearest Telkom service office/contact center.

Is it necessary to re-register my billing on ONe Bill if my credit card number changes?

Yes, you must contact Tanya 1500-999 or your Relationship Manager to re-register your ONe Bill to the new OCBC NISP Credit Card number.

Do I need to re-register if my customer number change?

You need to contact Tanya OCBC NISP 1500-999 or your Relationship Manager to cancel the old customer number and register a new customer number. This is necessary to prevent payment from your old customer number.

If I no longer use one’s partners service, do I also have to cancel my OCBC NISP ONe Bill registration?

Yes, you must cancel your OCBC NISP ONe Bill registration to prevent future bill payments, because partners can give your customer number to other new customer.

How can I cancel my OCBC NISP ONe Bill participation?

You can directly call Tanya OCBC NISP 1500-999 to stop using the OCBC NISP ONe Bill facility. Cancellations are effective starting on the following month (month +1).

Will I get Voyage Miles / Poinseru from OCBC NISP ONe Bill transactions?

All ONe Bill recurring transactions do not get any Voyage Miles / Poinseru.

OCBC NISP Platinum Credit Card
What are the requirements to get an OCBC NISP Titanium Credit Card?
Terms OCBC NISP Platinum Credit Card
Age Main Card Holders aged 21 - 65 years
Additional Card Holders for a minimum of 17 years (Maximum 3 people
Citizenship Indonesian citizen and foreign national
Income Min Income: Rp. 120,000,000 per year.
Personal Identification Documents Photocopy of KTP or
Photocopy of Passport / KIMS / KITAS (For foreigners only) or
Photocopy of Other Bank Credit Cards (For Other Bank Customers)
Income Document Original month's latest salary slip / Statement of Income (Especially Employees and Foreigners) or
Photocopy of SIUP / Company Establishment Deed
Current account / savings account for the last 3 months (only for entrepreneurs) or
Current Account / Savings Account for the last 3 months, Photocopy of Practice Permit and Photocopy of SPT (Professional Only).
How do I get OCBC NISP Platinum Credit Card Reward Points?
Every transaction of IDR 10,000 gets 1 Reward Point and applies multiples
What are the conditions for exchanging OCBC NISP Platinum Credit Card Reward Points?

Terms and Conditions for Exchange of OCBC NISP Platinum Credit Card Reward Points through www.poinseru.com:

  • Exchange points only through the website at www.poinseru.com.
  • Redeem Points through the www.poinseru.com website using the Online Banking User ID and password.
  • For customers who do not yet have an Online Banking user and password to log in to the website at www.poinseru.com, can register at the nearest OCBC NISP branch office.
  • The entire process of exchanging Credit Card Reward Points can only be done through www.poinseru.com
  • Points earned from all banking activities, such as savings and credit cards at Bank OCBC NISP will be combined into ONe Points at www.poinseru.com.
  • Installments and dispute transactions do not get points.
  • Product criteria that are included in the Reedem Points are Credit Card (OCBC NISP Platinum Only), OCBC NISP Debit Card, Savings (conventional and Sharia), and E-Channel (ATM, Internet Banking, Mobile Banking, SMS Banking).
  • Prizes in the form of E-vouchers will be sent to the relevant customer's email address.
  • Points earned by the customer are valid for 12 months from the time the points are formed.
  • The point exchange verification process on the website www.poinseru.com uses SMS (for Mobile Banking customers) and tokens (for Internet Banking customers).
  • Information about the amount, expiry period and history of points in the website is seen through www.poinseru.com.
How do you redeem Poinseru?

Points redemption for prizes are made directly through www.poinseru.com. Here are the steps to exchange your points:

  1. Enter https://www.poinseru.com/ and see the gift catalog that can be exchanged
  2. Exchange points and get attractive prizes!
  3. Enter the name and information needed to send the prize.
  4. Points redeemed will reduce your previous accumulated points.

For more information about the question and answer exchange question, please visit https://www.poinseru.com/#!/redeem-point

How much is the annual fee for OCBC NISP Platinum Credit Card?
Main Card Rp. 600,000 per year, Supplementary Card: Rp. 300,000 per year (Free of first year tuition fees)
How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?
File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC NISP 1500-999 or + 62-21-26506300 (from abroad)
How do I have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

  1. Enter with your USER ID and Password ONe Mobile
  2. Click ""Your Obligations""
  3. Select the Credit Card that you want to set the PIN for
  4. Click ""CREATE / CHANGE PIN""
  5. Set the PIN you want and reconfirm
  6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?
Credit Cardholders can simply contact OCBC NISP Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC NISP Titanium, Platinum, and costs IDR 2,500,000 for an OCBC NISP Voyage Credit Card.
OCBC NISP Debit GPN
What are the benefits of using a GPN card?
  • can use EDC and ATM machines from any bank when transacting in Indonesia
  • Security, equipped with chip technology to provide security maximum data when the OCBC NISP
  • Debit GPN Card is used for transactions within the country.
  • A more attractive transaction limit
  • Expenditures for Shopping Spending through EDC machines of any bank in the country are not
    charged.
What is a GPN chip debit card?

A system that integrates various payment channels that facilitate electronic transactions. With interconnection and interoperability, GPN enables electronic transactions to be used by all Indonesians for domestic transactions, so that people can enjoy safe, quality and efficient electronic transaction services.

When is GPN debit cards can start exchanging at the Branch?

GPN cards are available in Jabodetabek and Bandung Branches starting on May 21, 2018. While other branches in other regions will be available in early June 2018.

OCBC NISP Debit Online
What is Online Debit Card?

Online Debit Card is online payment tools that have card number, 3 digits of CVV (Card Verification Value), and expiration date. Online Debit Card can be activated through ONe Mobile application by all OCBC NISP Customers who already have a savings account & Internet ID User Banking/Mobile Banking.

What are the differences between Physical Debit Card & Online Debit Card?
  • Physical Debit Card is used to transact offline in stores/physical merchant.
  • Online Debit Card is used to transact online in the e-commerce platform.
What are the advantages of Online Debit Card?

Various benefits that you can enjoy with an Online Debit Card:

  1. Set the limit as you like, you can set transaction limit up to Rp 50 million per day.
  2. Secure transactions with transaction verification via OTP (One Time Password).
  3. Flexible, you can have up to 3 active cards at once for your various needs.
  4. Easy, hassle free, free of charge, and no need to top up.
What kind of transactions does Online Debit Card can be used for?

Online Debit Card normally is used to transact online in e-commerce platform, transactions in GOJEK & GRAB or subscription entertainment service provider applications such as Netflix, Spotify, Apple TV, and others, as payment alternatives such as credit cards.

Are transactions with Online Debit Card secure?

Transactions with Online Debit Card is very safe, because:

  • There is verification of transactions via OTP (One Time Password) that is sent only to your handphone.
  • Have a special card number that is different from the physical debit card number.
  • Separate transaction limits from physical debit card.
Where customers be directed to ask questions?

You can ask questions to:

  • TANYA OCBC NISP to 1500999
  • E-mail to tanya@ocbcnisp.com

For more complete information regarding Online Debit Card, please click bit.ly/on_vdcbook

Karti Kredit OCBC NISP Voyage
What are the requirements to get an OCBC NISP Voyage Credit Card?
Terms OCBC NISP Premier Voyage Credit Card OCBC NISP Voyage Credit Card
Age Main Cardholders aged 21 - 75 years Main Cardholders aged 21 - 65 years
Citizenship Indonesian citizen and foreign national Indonesian citizen and foreign national
Income Min Revenue: IDR 100 Million per month or Min AUM: Average IDR 1 Billion for the last 3 months.
Min Revenue: IDR 100 Million per month or Min AUM: Average IDR 1 Billion for the last 3 months.
Personal Identification Documents Photocopy of KTP or
Photocopy of Passport / KIMS / KITAS (For foreigners only) or
Photocopy of NPWP
Photocopy of KTP or
Photocopy of Passport / KIMS / KITAS (For foreigners only) or
Photocopy of NPWP
Income Document A checking account with an average AUM of the last 3 months at Bank OCBC NISP with a minimum of IDR 1 billion A checking account with an average AUM of the last 3 months at other banks ≥ Rp 1 billion or
Public Company Annual Report or Original Salary Slip or SPT.
How do you get Voyage Miles for OCBC NISP Voyage Credit Card?
For every transaction Rp 10,000 will get 1 (one) Voyage Miles without an expiry period
What advantages does Voyage Miles have? How do you exchange your Voyage Miles?

Exchange of Voyage Miles can be done through Voyage Exchange at voyage@voyageexchange.co.id or at + 6221-26506363

.

Exchange your Voyage Miles for:

  • Tickets for all airlines, wherever the destination is, at any time without knowing the blackout date & expiry date.
  • Hotel, restaurant and vehicle rental reservations for travel convenience.
  • Additional non-card holder tickets such as family members & colleagues.
  • Purchase dream items and lifestyle needs.
  • Every 2 Voyage Miles can be exchanged for 1 GarudaMiles / 1 Krisflyer / 2 AirAsia BIG Points without minimum exchange.

    Always use Voyage Miles to purchase any airline ticket, and get more Frequent Flyer Miles from that airline.

    Benefits of Voyage Exchange

    Contact Voyage Exchange as your personal assistant to get a variety of personal services 24 hours, 7 days a week

     

  • Exchange of Voyage Miles
  • Travel itinerary settings
  • Recommended tourist attractions
  • Vehicle rental including Limousine facilities
  • Voyage Miles balance information
  • Reserve your favorite restaurants and families, both at home and abroad
  • Personal buyer lifestyle needs ranging from gadgets, bags, jewelry to special wedding anniversary gifts for beloved couples
  • Purchase tickets for your favorite music concert or show worldwide

To enjoy a variety of services above, please contact Voyage Exchange viavoyage@voyageexchange.co.id or at + 6221-26506363 "

What Travel Privileges can be obtained from OCBC NISP Voyage Credit Cards?

Get comfort on every trip with the following exclusive facilities:

  • Domestic Airport Lounge

    Free access at executive airport lounges in major cities throughout Indonesia. (For more information click here)

  • International Airport Lounge

    Free access 2 (two) times per year in executive airport lounges at more than 850 airports worldwide. (For more information, click here)

  • Travel Insurance
    Travel insurance protection up to IDR 10 billion for every flight ticket purchase.
    Valid for airplane ticket purchases using OCBC NISP Voyage Credit Cards, including flight ticket exchanges using Voyage Miles.
    1. Travel Insurance Information, click here
    2. Insurance Policy, click here
How much is the annual fee for OCBC NISP Voyage Credit Cards?

First year

Enjoy a bonus of 180,000 Voyage Miles and 1 (one) additional card at no charge with an annual fee of IDR 30,000,000. Additional cards for the 2nd and 3rd will be subject to an annual fee of Rp 2,500,000. Voyage Miles bonus will be transferred to 180,000 Garuda Miles or 145,000 Krisflyer (choose one).

 

Voyage Miles Bonus of 180,000 Garuda Miles or 145,000 Krisflyer (choose one) is equivalent to:

  1. 1 ticket Garuda Indonesia Business Class Jakarta - London PP for Rp. 60 million, or
  2. 2 Garuda Indonesia Business Class tickets Jakarta - Perth PP for Rp. 55 million, or
  3. 4 Garuda Indonesia Business Class tickets Jakarta - Singapore PP for Rp. 55 million, or
  4. 1 ticket Singapore Airlines Business Class Jakarta - Tokyo PP for Rp. 48 million, or
  5. 1 ticket Singapore Airlines Business Class PP Jakarta - Perth PP for Rp 45 million

Note:

* Terms and Conditions apply.

* Check prices on 9 July 2019 for scheduled departures from 15 to 23 November 2019.

* Terms and conditions of each airline apply.

* Indication of miles exchange rates based on prices for roundtrips (PP), excluding airport taxes and surcharges, and may vary according to market fluctuations. The flight destinations above are limited to illustrations and apply when this information is uploaded.

 

Second year

The main card will be subject to an annual fee of IDR 5,000,000 without a Voyage Miles bonus, and additional cards will be subject to an annual fee of IDR 2,500,000 per card.

You can enjoy complimentary second annual fees with a minimum transaction of IDR 300,000,000 * in a year.

* This provision is subject to change at any time according to bank policy

How do I submit an objection or discrepancy of transactions on the OCBC NISP Credit Card?
File an objection due to a transaction incompatibility, no later than 45 calendar days from the date the Billing Statement is sent. Please submit your objections to Call OCBC NISP 1500-999 or + 62-21-26506300 (from abroad)
How do I have a 6-digit PIN on an OCBC NISP Credit Card?

ONe Mobile Application *

Download the latest version of the ONe Mobile Application and follow these steps:

  1. Enter with your USER ID and Password ONe Mobile
  2. Click ""Your Obligations""
  3. Select the Credit Card that you want to set the PIN for
  4. Click ""CREATE / CHANGE PIN""
  5. Set the PIN you want and reconfirm
  6. PIN successfully created

(* Create PIN via ONe Mobile only for Primary Card holders)"

How do I block a credit card if it's lost or stolen?
Credit Cardholders can simply contact OCBC NISP Call 1500-999 or + 62-21-26506300 (from overseas) for the process of blocking a lost Credit Card and submit a credit card replacement at a cost of Rp 100,000 for OCBC NISP Titanium and Platinum, and costs IDR 2,500,000 for an OCBC NISP Voyage Credit Card.
Change in Transaction Limit
Why is my chip debit card limit now for a maximum cash withdrawal of IDR 15 million / day / account and bank transfers can only be a maximum of IDR 50 million / day / account?
Bank OCBC NISP made changes to the maximum limit on cash withdrawals and transfers between bank debit cards Mr / Ms <customer name>, which is in accordance with Bank Indonesia Regulation number 17/51 / DKSP, December 2015, which states that:

- Cash withdrawal transactions with ATM / Debit Cards with a maximum chip of IDR 15 million / day / account
- Transaction between bank transfers with chip / ATM cards a maximum of IDR 50 million / day / account
What if I have 2 or more chip / debit ATM cards AND are connected to the same 1 account? What is the maximum nominal amount of bank transfer and cash withdrawal that I can do with my second ATM / Debit Card, third card, etc.?
In this case the maximum accumulation limit for cash withdrawals is Rp 15 million / day from the account and the maximum accumulated interbank transfer limit is Rp 50 million / day from the account using an ATM / Debit Card first, second and so on.
What if I use the same chip / ATM Card and do cash withdrawals and interbank transfers from my second OCBC NISP account (or my other account at OCBC NISP)?
Each OCBC NISP account has cash withdrawal transaction limits and interbank transfers. This means that if you withdraw cash Rp. 15 million / day from the first account, you can withdraw cash Rp. 15 million / day from the second account and the same applies to the limit of inter-bank transfer transactions as well.
What about the transaction limit for book transfers, purchases, payments and shopping on my chip / debit card? Will it also be limited to the account level?
No, only limits for cash withdrawals and bank transfers are limited at the account level. The limit for book transfer, purchase, payment and shopping transactions remains at the debit card level.
The new rules for limit transactions for cash withdrawals and transfers between debit card bank applies to all types of debit cards?
The new limit rules for cash withdrawals and bank transfers only apply to chip debit cards
"This means that my magnetic ATM / Debit Card is a cash withdrawal and limit transaction limit interbank transfers are still at the card level?"
If you have 2 magnetic ATM / Debit Cards connected to the same 1 account and make transactions at the OCBC NISP ATM machine, then you can make a maximum cash withdrawal of IDR 10 million / day from each debit card and bank transfer a maximum of IDR 25 million / day from each debit card.

Nevertheless, in order to be able to do transactions safely and comfortably when using OCBC NISP debit cards, we urge you to immediately get a chip / debit ATM card at the nearest OCBC NISP branch office without being charged for changing the first debit card. This is because Bank OCBC NISP will gradually deactivate all of the magnetic ATM / Debit Cards in the future until December 31, 2021.
Will I be notified by the Bank if my magnetic debit card will be deactivated in the future?
The Bank will inform you through a number of communication media, namely announcements on Bank OCBC NISP's external web, announcements on ATM machines (ATM idle screen), and email of the father / mother registered in the Bank system.
Kartu Debit Chip (Gerbang Pembayaran Nasional (GPN) & Mastercard)
What is a GPN chip debit card?
A system that integrates various payment channels that facilitate electronic transactions. With interconnection and interoperability, GPN enables electronic transactions to be used by all Indonesians for domestic transactions, so that people can enjoy safe, quality and efficient electronic transaction services.
For example, if currently existing customers have Tanda 360 account and Tanda Premium account. Each of these accounts has VISA debit card, how is the debit card exchange mechanism?
It will be asked to the customer first, if you already have a GPN debit card (valid for GPN from any bank). If the customer answers that he already has a GPN card, it will be asked again if the customer wants to get another GPN chip debit card from Bank OCBC NISP. If the customer wants to get another GPN card, the customer will be given 2 direct debit cards, namely 1 GPN chip debit card and 1 Mastercard chip debit card. Next, ask the customer which account will be the main account for the GPN debit card (Tanda 360 or Tanda Premium) and which account will be the primary account for the Mastercard debit card. If the customer does not want to get another GPN card, the customer must sign the statement form already having GPN and the customer is given 1 Mastercard debit card only. Next, ask which account will be the customer's main account (Tanda 360 or Tanda Premium).
Are Customers allowed to have no debit cards at all (GPN and Mastercard) for accounts that have been opened at Bank OCBC NISP?
If the customer cannot prove that the customer already has a GPN card, the bank is required to submit Bank Indonesia regulations regarding the Customer's obligation to have at least 1 (one) GPN card.
Are customers who currently have a GPN debit card allowed to have a GPN debit card from Bank OCBC NISP again?
Allowed, customers have at least 1 (one) GPN card and can be from any bank.
For now, the chip debit card design for Tanda Junior (Mighty Saver) is not yet available. What should the branch do if there is a new Tanda Junior account opening or someone wants to exchange the old Tanda Junior card for a chip debit card?
In order for business processes at the branch to continue running smoothly, for the time being, customers who have Tanda Junior accounts if they want to exchange their magnetic cards into chip cards, then customers will get an EA chip debit card with the customer's name on the card. All chip debit cards for Tanda Junior will be distinguished 7,8,9 digits in the 16 digit part of the card number from the number 222. In the meantime, until Tanda Junior chip debit cards are available, the provision of Tanda Junior chip debit cards will be made through EBSP. Branch enough to input data as usual through OCS (One Corp Service) Application.
Will the issuance of Tanda Junior chip debit cards with this name be charged according to the provisions?
No charge fee
Until when does the process of giving chip debit cards to Tanda Junior (using the EA chip debit card design) take place?
Until Tanda Junior's special chip design debit cards are available. This will be notified by the Head Office to the branch via announcement in an email.
Bank OCBC NISP has how many types of chip debit card designs?
8 designs namely Private Banking design, Premier Banking design, EA design, Sharia design, SGD Foreign Exchange design, Junior Sign design (Mighty Saver), Conventional GPN design, GPN Syariah design
Can VISA debit cards still be given to customers?
As long as the ATM / Debit card inventory with the Master Card logo is not available, the card given to the Customer is an ATM / Debit card with the VISA logo. The effective date of using an ATM / Debit card bearing the Master Card logo will be further informed via a separate Internal Memo / email.
What is the mechanism for ordering cards to EBSP as long as the Master Card is not yet available?
1. If the customer wants an International card only, then:
1.1. Instant Card: use VISA card stock in Branch and tagged using old Pro Card (XCard).
1.2. Regular Card: The branch submits a card application to EBSP following the BAU. EBSP The process is still using Xcard.

2. If the customer wants a GPN and International card, then run the order via OCS, and submit it to EBSP using e-mail with Scan.
When is GPN debit cards can start exchanging at the Branch?
GPN cards are available in Jabodetabek and Bandung Branches starting on May 21, 2018. While other branches in other regions will be available in early June 2018.
CMS Payroll Customer Employees whose cards have been submitted collectively by the Customer's PIC, but do the activation individually to the Branch, how is the handling?
Employees are directed to fill out and sign Bank Facility Forms as exchange of card and PIN receipts. Card activation can be done if the employee's signature on the Bank Facility Form has been successfully verified.
What are the benefits of using a GPN card?
1. Accessibility, can use EDC and ATM machines from any bank when transacting in Indonesia
2. Security, equipped with chip technology to provide security maximum data when the OCBC NISP Debit GPN Card is used for transactions within the country.
3. A more attractive transaction limit
4. Expenditures for Shopping Spending through EDC machines of any bank in the country are not
charged.
How is the mechanism for give GPN debit cards to customers?
For both new and existing customers, branches always ask whether customers already have a GPN card at this time. If the customer does not have a GPN card, then the customer does not need to sign a statement form. If you already have a GPN card at this time, the customer signs the GPN statement form. Ask the customer again if you need a GPN card again or not. If yes, then the customer is given a GPN card and a Mastercard card. If the customer no longer wants a GPN card, then the customer is given only a Mastercard card. If the customer does not have a GPN card at all, the customer is immediately given a GPN card and a Mastercard card.
What is the limit on the number of chip debit cards that can be given to customers?
For each customer entitled to get 2 debit cards namely 1 GPN debit card and 1 Mastercard debit card.
What if the customer wants a third additional debit card and so on?
Customers are allowed to have but customers will be charged for adding cards according to the terms and conditions
Will every addition of a debit card (excluding 1 GPN card and 1 Mastercard card) be charged immediately?
No. The cost of adding a card is only valid if the third card the customer requested uses the same card design. For example: Mastercard EA and Mastercard EA, Mastercard Premier and Mastercard Premier, regular GPN and regular GPN etc.

This type of Transaction was previously changed to Daily Daily Interbank Transfer Limit per Daily Interbank Transfer Limit Account per Interbank Transfer Account IDR25 Million IDR50 Million IDR10 Million Cash Withdrawal
Why does the customer get additional card fees as mentioned above?
Because chip debit cards can be linked to up to 6 accounts (only for IDR). So by using 1 debit card, customers can access their 6 accounts at OCBC NISP ATM (ON US). For OFF US ATMs (not OCBC NISP ATMs), only the main account will be displayed.
Does the access of 1 debit card to 6 accounts also apply to different eyes money?
No, 1 debit card access to 6 accounts is only valid for the same currency.
Chip debit cards can be associated with a max of 6 account numbers. What account products can be linked to the card?
As long as the chip debit card uses the same currency, it can be linked to up to 6 products with the same type of currency (except for My Savings and Junior Signs). Only 1 primary account can be selected. Example: If a customer chooses 360 mark product as the main account for his chip debit card, while the customer also associates with 5 other rupiah products. Then during a shopping debit transaction, Tanda 360 account will be debited. Meanwhile, when the chip card is used at the ON US ATM machine, all five account numbers are displayed. If the Customer uses a chip card at the OFF US ATM machine then only the main account is displayed.

Wealth Management

Great Multiple Critical Illness
Is a medical examination necessary?
A medical examination is required in accordance with the applicable terms and conditions
How do I pay the insurance premium
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the selected product.
How do I buy this product in OCBC NISP?
You can go to the nearest branch or contact our Relationship Managers.
What should I do to submit insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
Mutal Funds
Can I do Mutual Fund transactions at any time through ONe Mobile?
Mutual Fund transactions can be done at any time on ONe Mobile, but transactions will be effective in the same day if it is inputted in exchange day before 13.00 WIB. Beyond the time, transaction will be effective on the next exchange day.
What are the requirements for opening an investment account or Single Investor Identification (SID) ?
Requirements for opening an investment account through ONe Mobile:
  1. Apply for individual customer
  2. Having an OCBC NISP account
  3. Having an E - KTP for Indonesian citizen
  4. Fill in personal data & risk profiles, as well as uploading required documents thorugh ONe Mobile
How to open a Mutual Fund Investment account?
Opening an investment account can be done by ONe Mobile, with the following steps:
  1. Click "Wealth Management" menu
  2. Select "Mutual Fund"
  3. Upload the required documents and complete the Customer Data
  4. Select your account that will be used to invest and click "Agree" to the Terms and Conditions
  5. Enter your PIN or SMS Token, then click "next"
  6. Check out this video for following steps to open an investment account
How do I purchase the Mutual Funds in Bank OCBC NISP?
Mutual Fund purchase can be done by ONe Mobile application or through Bank OCBC NISP branch.
Via One Mobile:
  1. Click "Wealth Management" menu
  2. Then select "Mutual Fund" menu
  3. Click "Buy"
  4. Select Mutual Fund product
  5. Input the transaction data
  6. Check the transaction detail, then click "next"
  7. Click "Terms and Conditions", then click "Confirm"
  8. Enter your transaction PIN or SMS Token, then click "next"
  9. Check out this video for following steps to purchase mutual funds via ONe Mobile
What should I do if the process of purchasing a mutual fund fail?
You can contact your Relationship Manager to find out the cause of failure. In case you do not know how to contact your RM, please contact Tanya OCBC NISP at 1500-999 or visit the nearest branch of Bank OCBC NISP.
How do I sell or redeem the Mutual Fund in OCBC NISP?
There are two ways to sell or redeem the Mutual Funds, which are through Bank OCBC NISP branch or via ONe Mobile application
Can Mutual Funds be redeem at any time and how long does it take for the redemption process?
Mutual Funds with the types of Money Market, Fixed Income, Balanced, Stock Mutual Fund can be redeemed every bourse day until 01.00 pm.
Is there any profit or loss information on my mutual funds?
Information on profit or loss potency of Mutual Funds can be seen via ONe Mobile application by:
  1. Click "Wealth Management" menu
  2. Select "My Investment" to see the profit/loss potency of your investment products
  3. Click the investment products that you have for details on the profit/loss potency for each transaction
Are the funds invested in Mutual Funds safe?
The Mutual Funds portfolio is managed by Investment Manager and the investment funds are kept by Bank Kustodian, so that customer funds remain safe. But, keep in mind that there is risk in every investment, so customer should choose investment products in accordance with the risk profile.
Is Mutual Fund investment profitable?
Every investment has potensial profit and loss risk, as well as Mutual Funds. Therefore, it is important for customer to know the risk profile and investment strategy before choosing the appropriate Mutual Funds.
Mutual Fund Disclaimer

Mutual fund is a capital market product, NOT PT. Bank OCBC NISP's (“Bank”) product NOR the Bank’s third-party deposit, thus it is not guaranteed by the Bank and excluded from the government guarantee program or Lembaga Penjamin Simpanan.

Before deciding to invest in Mutual Fund, the customer shall read and understand the contents of documents related to Mutual Fund products (Mutual Fund General Terms and Conditions, prospectuses, and other documents) particularly regarding the investment policies and investment risks including but not limited to risk of decline in principal, market risk, credit risk, liquidity risk, currency risk and risk of political or regulatory changes.

All investment decisions made are responsibility of the customer and the customer is willing to accept all risks arising from the investment.

Past performance is no indicative of future result.

The Bank only acts as a selling agent and the customer releases the Bank, its management and employees from all responsibilities, losses and claims, lawsuits and/or demands in any form from any third party.

Bond
What is the meaning of investment account or Single Investor Identification (SID)?
Single Investor Identification or SID or Investment Identity Number is a number registered as a capital market investor and is the main requirement to be able to invest in mutual funds or bonds.
What are the requirements for opening an investment acccount or Single Investor Identification (SID)?
Requirements for opening an investment account through One Mobile:
  1. Apply for individual WNI customers who do not have tax obligation in other states
  2. Having an OCBC NISP account
  3. Having an E - KTP
  4. Fill in the data & risk profile, along with uploading the required documents through ONe Mobile
How to open an investment account through ONe Mobile?
Bonds
  1. Click Wealth Management menu.
  2. Select the desired Bond investment product
  3. Upload the required documents, complete the Customer Data and Risk Profile.
  4. Select an account that will be used for investment, then click Agree to the Terms and Conditions
  5. Enter your PIN or SMS Token, then click next.
How long does it take to open an investment account?
If all data and documents match in accordance the requirements, opening an investment account/SID takes a maximum of 3 exchange days
What should I do if I cannot do registration for investment account?
Please contact your Relationship Manager or call Tanya OCBC NISP at 1500-999. You may also visit the nearest branch of OCBC NISP.
Are there any fees for the Bond transaction?
Customers are not charged when buying and within the first 2 years. After 2 years since the last bond purchase transaction, the customer will be charged a transaction fee and storage fee (terms and conditions apply).
Will I receive a trade confirmation when transacting bonds?
Yes, the Customer will receive trade confirmation of the bond transaction made
Will I receive a confirmation after the sale transactions is done?
You will receive a confirmation after the transaction is complete.
Still have question regarding investment?
Check out the articles below:
  1. Want to Know What are the Benefits of Investing in Bonds? Check Out the Following Article
  2. Indonesian Government Bonds, Check Out the Following Article
  3. What is Yield and Bonds Coupon? Check Out the Following Article
  4. The Difference between Tenor and Duration, Check Out the Following Article
Bancassurance
What is the difference between Unit Link and Non - Unit Link?
Unit Link has an investment element, so that the funds placed by customer can change at any time. Non - Unit Link does not have an investment element and only acts as protection.
What Banca products are available in OCBC NISP?
OCBC NISP provides various Bancassurance producs due to cooperation with Great Eastern, Avrist, and Sompo. For the available list of Bancasurrance products in Bank OCBC NISP, you can acces our website at www.ocbcnisp.com.
What are the advantages and disadvantages of buying insurance products at a bank compared to directly from an insurance company?
  1. One Stop Financial Solution - Customer can get solutions for all financial needs at Bank OCBC NISP
  2. Premium payment is easier because by autodebeting from Bank account, customers do not have to worry about being late in paying every month
  3. Customer can come to the Bank if they need after sales service regarding to the purchase of customer protection products at the Bank
How do I determine the right Sum Insured?
Usually to calculate the number of sum insured is done by:
  • Determine the estimated monthly expenses required, for example, IDR 10 million/month
  • If there is a risk, determine the time period so that the needs of family can be fulfilled. For example, a child is 7 years old and is estimated to be independent at the age of 21, then the time period required for family needs to be fulfilled is 14 years.
    So that the sum insured required is: IDR 10 million*12*7 = IDR 840 million.

    In calculating the sum insured, it can also include an estimate of an increase in price / inflation (for example 10%), so that the sum insured required becomes: (120 million*10) + (120*(1 + 10%)^7 ) = IDR 1.0734 Billion.
Banccasurance 101
How important is the funds preparation for children education? Check out the following article
Great Optima Link
Will the premium I pay will be forfeited?
The premium paid will be converted into a unit value chosen by the customer and developed according to the NAV.
Is a medical examination necessary?
Medical examination is required under certain conditions.
Can I withdraw the premium that has been paid?
Withdrawals can be made but isn't recommended to be done at the beginning of the policy membership.
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
Super Investlink Plan 101
Will the premium I pay will be forfeited?
The premium paid will be converted into a unit value chosen by the customer and developed according to the NAV.
Is a medical examination necessary?
Medical examination is required under certain conditions.
Can I withdraw the premium that has been paid?
Withdrawals can be made but isn't recommended to be done at the beginning of the policy membership.
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
WorldCare
Are hospital payments made by reimbursement?
Hospital payments using participant cards
Is it permissible for treatment in a hospital that is not an insurance partner?
It is permitted and claims are filed by way of reimbursement
Is it permissible for treatment in a hospital that is not an insurance partner?
It is permitted and claims are filed by way of reimbursement
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
MaxPrestige Heritage Protector
Are the returns on this product guaranteed?
The yield is guaranteed for the first 10 years of the policy
Can a partial withdrawal be made?
Partial withdrawals can be made with the applicable terms and conditions
Can cash values ​​run out?
There is a possibility that the cash value will run out if funds are withdrawn
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
Legacy Protector
Is a medical examination necessary?
A medical examination is required in accordance with the applicable terms and conditions
Can a partial withdrawal be made?
Partial withdrawals cannot be made
How long is the protection life?
99 years
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
LiveSMART Protector
How long does the premium have to be paid?
Only 5 years of protection for 20 years
Is a medical examination necessary?
A medical examination is not required in accordance with the applicable terms and conditions
What is the minimum premium for this product?
Starting from IDR 100,000
Insurance Purchases in OCBC NISP
Protection purchases can be done by ONe Mobile, with following steps:
  1. Click 'Wealth Management' menu
  2. Click 'Insurance' menu
  3. Select the desired insurance products
  4. Read product information, then click 'Buy'
  5. Select the account that will be used
  6. Fill in the required data, then click 'next'
  7. Check the premium detail and confirm
  8. Fill in the Health Statement/Customer Statement, then click 'next'
  9. Check the transaction detail, then click 'next'
  10. Click 'Terms and Conditions', then click 'Confirm'
  11. Enter your transaction PIN or SMS Token, then click 'next'
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
Great Treasure Assurance
Is a medical examination necessary?
A medical examination is required in accordance with the applicable terms and conditions
Can a partial withdrawal be made?
Partial withdrawals cannot be made
When will the premium refund be given?
When the Customer is 65 years old with the applicable terms and conditions
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
Home Partner
Can the contents of the building also be insured?
The contents of the building can be insured
Is a survey required?
It's only necessary to fill in a statement about the object of coverage
Is a survey required?
It's only necessary to fill in a statement about the object of coverage
Insurance Purchases in OCBC NISP
Protection purchases can be done by ONe Mobile, with following steps:
  1. Click 'Wealth Management' menu
  2. Click 'Insurance' menu
  3. Select the desired insurance products
  4. Read product information, then click 'Buy'
  5. Select the account that will be used
  6. Fill in the required data, then click 'next'
  7. Check the premium detail and confirm
  8. Fill in the Health Statement/Customer Statement, then click 'next'
  9. Check the transaction detail, then click 'next'
  10. Click 'Terms and Conditions', then click 'Confirm'
  11. Enter your transaction PIN or SMS Token, then click 'next'
How do I pay the insurance premium?
The insurance premium payments will be done in autodebet periodically through OCBC NISP account according to the seleccted product.
What should I do to submit the insurance claims?
For claims, the customer or the heirs can complete the documents as stated in the policy, then:
  • Give it to the Relationship Manager or OCBC NISP branch, to be forwarded to the Insurance Company, or
  • Send directly to Insurance Company
Valuta Asing
FX Buying / Selling in OCBC NISP
FX Transaction in OCBC NISP can be done in two ways, which are through branch (or Relationship Manager) or via ONe Mobile.
How do I make FX transaction (buy/sell) with ONe Mobile?
There are two ways for buying/selling FX, which are through branch or via ONe Mobile.

For both of FX transaction can be done via ONe Mobile, with following steps:
  1. Click 'FX Transaction' menu
  2. Select source and destination currencies
  3. Select the fund source account
  4. Select the destination account
  5. Enter the transaction nominal
  6. Follow the next steps
  7. Check out this video for the illustration of FX buying selling transaction steps
How many foreign currencies can be transacted in Bank OCBC NISP?
Bank OCBC NISP provides 11 types of foreign currencies that customer can transact. The 11 currencies are USD, SGD, AUD, JPY, GBP, EUR, HKD, CAD, CNH, NZD and CHF.
Is there any chargeable fee for FX buying/selling transaction?
There is no fee for FX buying or selling transaction. However, specifically for FX transactions from IDR through OCBC NISP branch, customer will be charged a stamp duty for the Foreign Currency Purchase Statement.
Will I receive a confirmation after FX selling and buying transaction is complete?
  1. If transaction is made with branch, the confirmation will be made verbally at the time of the price deal.
  2. If transaction is made via ONe Mobile, you will receive the confirmation after the transaction is complete on ONe Mobile application.
What happens if I make a purchase transaction on National Holidays?
FX transaction can only be made on workdays from 09.00 am to 03.00 pm, so you cannot made transaction on National Holidays.

Savings

Savings
How much is the transaction fee at OCBC NISP ATM
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000
Bisnis Signature
Popular Questions About Business Signature
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Simpanan Bisnis Smart
Popular Questions About Business Smart
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Loan

Loan
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000
Financial Value Chain Solution
How does interest applied to this account?
If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.
Cara bertransaksi dengan QR Payment di ONe Mobile
Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Apa itu ONe Mobile
ONe mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat
Apakah ONe Mobile aman untuk bertransaksi
Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Kredit Investasi
How does interest applied to this account?
If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.
Cara bertransaksi dengan QR Payment di ONe Mobile
Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Apa itu ONe Mobile
ONe mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat
Apakah ONe Mobile aman untuk bertransaksi
Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Kredit Modal Kerja
How does interest applied to this account?
If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.
Cara bertransaksi dengan QR Payment di ONe Mobile
Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Apa itu ONe Mobile
ONe mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat
Apakah ONe Mobile aman untuk bertransaksi
Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Kredit Program
How does interest applied to this account?
If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.
Cara bertransaksi dengan QR Payment di ONe Mobile
Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Apa itu ONe Mobile
ONe mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat
Apakah ONe Mobile aman untuk bertransaksi
Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Supply Chain Solution
How does interest applied to this account?
If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.
Cara bertransaksi dengan QR Payment di ONe Mobile
Cukup satu aplikasi untuk kemudahan dan kenyamanan transaksi perbankan Anda. Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.
Apa itu ONe Mobile
ONe mobile adalah sebuah aplikasi berbasis digital yang siap membantu Anda betransaksi lebih mudah dan cepat
Apakah ONe Mobile aman untuk bertransaksi
Dengan ONe Mobile Bank OCBC NISP, transaksi perbankan sehari-hari cukup dilakukan dengan sentuhan jari.

Treasury

Treasury
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

Services

Services
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000
Advise LC
Please Change Data Source
Please Change Data Source
Advise SKBDN
Please Change Data Source
Please Change Data Source
Inward Documentary Collection (D/P atau D/A)
Please Change Data Source
Please Change Data Source
Letter of Credit
Please Change Data Source
Please Change Data Source
Local Inward Documentary Collection (Inkaso Masuk)
Please Change Data Source
Please Change Data Source
Surat Kredit Berdokumen Dalam Negeri (SKBDN)
Please Change Data Source
Please Change Data Source

Savings

Savings
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000
Deposito Berjangka
How does interest applied to this account?
If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started. You’ll need your ScotiaCard number, credit card number, or account number for your line of credit, investment, loan, or mortgage. If you have both a Scotiabank debit card and a credit card/account number, please use your ScotiaCard number to register.

Loan

Loan
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

Treasury

Treasury
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

Services

Services
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

Syariah

Syariah
What is Akad ?
Written agreement between the Bank and other parties that contains the rights and obligations of each party in accordance with Sharia Principles.
What is Sharia Principles ?
The principles of Islamic law in banking activities are based on fatwas issued by institutions that have the authority to determine fatwas in the field of sharia.
What is Profit Sharing Distribution ?
The distribution of profit of Bank Syariah to the Deposit Customers is based on the agreed ratio every month. Revenue sharing depends on the amount and duration of deposits and bank income for the period. The amount of profit sharing is calculated based on bank revenue so that the customer must obtain profit sharing and not lose the principal savings.
What is Sharia Supervisory Board ?
The board is tasked with giving advice and advice to the Directors and overseeing the activities of the Sharia Business Unit to be in accordance with Sharia Principles.
What is Mudharabah ?
Transaction of fund investment from the owner of the fund (shahibul mal) to the fund manager (mudharib) to carry out certain business activities in accordance with Sharia Principles, with the distribution of results of business between the two parties based on a mutually agreed ratio.
What is Wadi'ah ?
Funds or goods deposit transaction from the owner to the depositor of funds with an obligation for the depositing party to return the funds or goods deposited at any time or in accordance with the agreement.
What is Murabahah ?
Buying and selling transactions of goods at the acquisition price plus the margin agreed upon by the parties, where the seller informs the buyer in advance of the acquisition price.
What is Wakalah ?
Agreement of representation between one party to another. Wakalah is usually applied for making Letter of Credit, for purchasing goods abroad (L/C Import) or forwarding requests
What is Musyarakah ?
Collaboration between two or more parties having funds and/or goods to carry out certain businesses in accordance with Sharia Principles by sharing the results of operations in accordance with the amount of capital ownership of each party or based on a mutually agreed ratio.
What is Musyarakah Mutanaqisah ?
Collaboration between two or more owners of funds and/or goods to carry out certain businesses in accordance with Sharia Principles with the distribution of operating results in accordance with the amount of capital ownership of each party or based on a mutually agreed ratio, then one party gradually buys the other party's capital ownership, so that at the end of the cooperation period one party has the entire capital (100%).
What is Margin ?
The amount of profit agreed between the Bank and the Customer for financing transactions with a sale and purchase agreement (murabahah). Financing margins are fixed (fixed) unchanged throughout the term of the financing.
What is Nisbah ?
Share of profit sharing between the Bank and the Customer of funding and financing transactions with profit sharing agreements (mudharabah and musyarakah).
What is Ijarah ?
Lease transactions of goods and/or services between the owner of the object for lease, including ownership of the right to use the object for rent and the lessee to get compensation for the leased object.
What is Qardh ?
Borrowing transactions without compensation for the obligations of borrowing party to repay the loan principal in one lump sum or installments within a certain period.

Savings

Savings
What can I get after opening this account ?
For those who are already Bank OCBC NISP customers
What are the requirements ?
You must already be a customer of Bank OCBC NISP, there are no other special requirements.
What are the advantages?
1. The initial deposit is light,
2. Free monthly administration fees,
3. Free of charge below the minimum balance.
Is it multicurrency saving account ?
No, but you can have an iB mudharabah savings account for IDR and an iB mudharabah savings account for USD by opening at ONe Mobile
Will there be a name written in the card ?
You can choose to be sent by ATM or you don't need to be sent an ATM during the account opening process at ONe Mobile. If you choose an ATM card to be sent to your registered address, then an ATM sent automatically has your name registered as a customer. If you choose an ATM card to be taken at a branch office, then you can take an ATM card at any branch office during office hours and get an instant or anonymous card.
How can I change the card delivery address?
You can change it by contacting our call center at 1500-999 or + 62-21-26506300 (from abroad).
What is Mudharabah iB saving account ?
Mudharabah Savings iB OCBC NISP Syariah is a sharia-based savings account that is managed professionally with 2 Mudharabah (Profit Sharing) contracts. Supported by more than hundreds of sharia service offices and more than 20,000 ATMs throughout Indonesia with free monthly administration fees. Equipped with ATM, Mobile Banking, SMS Banking and Internet Banking.
Is this new product?
No, this product already exists.
Is this product has different features with Mudharabah Savings that can be opened in branches previously?
The features and advantages are the same. Getting an ATM Card, can be accessed through Mobile Banking and Internet Banking, the advantages are:
1. Low initial deposit
2. Free monthly administration fees
3. Free below the minimum balance
Details attached.
What is the differences with regular mudharabah iB?
Previous Mudharabah iB savings can only be opened at the branch office, while Tab Mudharabah iB Online, opening can be done anywhere at any time through the ONe Mobile application.
Can you still open a Tab Mudharabah account at a branch office?
Yes, can
How long has this product been in ONe Mobile ?
Since 13 July 2020 it can be accessed on your ONe Mobile.
How to do it?
- Download the ONe Mobile application
- Login with your registered username and password
- Explore the menu bar at the top left of the ONe Mobile view, select 'Open New Account'
- Find ‘Mudharabah iB Savings’ in the Savings category
- Click and follow the short process in, fill in the required information without having to upload a document or sign a new form
- Follow the process to completion until your account is formed.
- You only need to make an initial deposit to activate your account.
- If your account is active, you can immediately use it to conduct financial transactions
Are there any promotion if opening mudharabah saving account iB?
Keep updating OCBC NISP promos on our social media.

Loan

Services

Services
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

News Update

News Update
Enjoy the benefits of Nyala for Sharia products
Open Nyala Individu / Nyala Bisnis and enjoy various benefits by maintaining combined balance of at least IDR 25 Million. Visit the nearest branch to apply Nyala.

ONe Mobile

FAQ Verification Video KYC
FAQ Verification Video KYC
  1. Q : Why do I have to verify my data by video call (Video KYC)?

    A : Face-to-face verification between a customer and an officer of Bank OCBC NISP is required to ensure the authenticity of the customer and their data. This process is mandatory so that customers can do banking transactions and enjoy all services available on ONe Mobile.

     

  2. Q : What should I prepare before starting the data verification process by video call (Video KYC)?

    A : Customers must prepare e-KTP and other additional IDs such as SIM, passport, diploma, Buku Nikah or Kartu Keluarga (KK).

     

  3. Q : How can I do the data verification process by video call (Video KYC)?

    A : You can do the Video KYC process by following these steps:

    • Login to ONe Mobile
    • On your ONe Mobile dashboard, click on “Video Verification
    • Click on “Call Now” to call our agents
    • You will be connected to our agents who will guide you in verifying your personal data

     

  4. Q : How can I set a schedule for my data verification process by video call (Video KYC)?

    A : You can set a schedule for the Video KYC process by following these steps:

    • Login to ONe Mobile
    • On your ONe Mobile dashboard, click on “Video Verification
    • Click on “Set a Schedule
    • Select a Day, Date and Time that is most convenient to you
    • You will receive a notification reminder 15 minutes before your scheduled time
    • You will receive an “Incoming Call” notification from Bank OCBC NISP according to your scheduled time

       

    • Click on the notification to connect to our agents

       

  5. Q : How can I change the Video KYC schedule that I have set?

    A : If you want to change your Video KYC schedule, you can follow these steps:

    • Login to ONe Mobile
    • On your ONe Mobile dashboard, click on “Video Verification
    • Click on “Set a Schedule” to change your schedule
    • Note: Customers can only change their Video KYC schedule at least 1 day after the initial schedule set.

       

  6. Q : Can I still do the verification process by video call (Video KYC) before the schedule that I initially set?

    A : You can still do the Video KYC process before the schedule you set by following these steps:

    • Login to ONe Mobile
    • On your ONe Mobile dashboard, click on “Video Verification
    • Click on “Call Now” to call our agents
    • You will be connected to our agents who will guide you in verifying your personal data

     

  7. Q : What should I do if the Video KYC schedule is fully booked/unavailable?

    A : If the Video KYC schedule is fully booked/unavailable, you can try calling our agents directly by following these steps:

    • Login to ONe Mobile
    • On your ONe Mobile dashboard, click on “Video Verification
    • Click on “Call Now” to call our agents
    • You will be connected to our agents who will guide you in verifying your personal data

     

  8. Q : When is the latest time I can do the Video KYC process?

A : If you have not made an initial deposit, you must finish the Video KYC process before the 30 days since you registered your account. If you have made an initial deposit, you must do the Video KYC process before the 60 days since you registered your account, after 60 days your account status will become ‘dormant’.

 

FAQ Enhancement Device Binding
FAQ Enhanncement Device Binding

 

  • Q :   How many maximum number of devices that can be connected to 1 ONe Mobile User ID?
    • A : Maximum for 2 devices.

 

  • Q :   How many maximum number of devices that can login by using 1 ONe Mobile User ID at one time?
    • A : One device only (that has been connected / binded).

 

  • Q :   If customer use other device to access the User ID that has been connected to main device,  What step by step that shoud do on other device in asking for access permission?
    • A : On Other Device :
      • Input User ID`
      • Input Password
      • Input OTP
      • Wait for access permission confirmation from main device. Time that given for main access to give access permission is 5 minutes since other device asking for access permission.
      • If main device give the access, then other device will be connected and can re-login to ONe Mobile.
      • If main device does not give the access, so other device can’t login to ONe Mobile and has to asking for access permission again.

 

  • On Main Device :
  • Receive Push Notification regarding access permission from other device.
  • If customer is logged in on main device, then session will be ended and customer has to re-login to see the access review.
  • If customer is not logged in, so customer can open ONe Mobile app or tap on Push Notification, then login and will be directed to access review page. Next, customer can give or reject the access permission from other device. Time that given for main access to give access permission is 5 minutes since other device asking for access permission.
  • If customer give the access, then main device will be logged out
  • If customer does not give the access, then main device will be directed to Dashboard of ONe Mobile.

 

  • Q :   How does main device do the access review from other device?
    • A : Main device should login first, and will be directed to access review page to give or reject the access permission.
  • Q :   What will happen if main device give access permission to second device?
    • A : Second device will ge access to ONe Mobile for non-financial (balance check) also financial (transaction)

 

  • Q :   What will happen if main device does not give access permission to other device?
    • A : Other device can not use the User ID and should re-asking for access permission to main device.

 

  • Q :   How long will it take for main device to give access permission to other device?
    • A : 5 minutes. If it took more than 5 minutes so other device should re-asking the access permission.

 

  • Q :   What will happen if main device is making activies (example: transaction) but there is access permission from other device?
    • A : Main device will be automatically logged out and will receive Push Notification regarding there is device that asking for access permission of Main Device’s User ID.

 

  • Q :   Can main device do the “change user” for itself ?
    • A : Can, from Setting – Device Setting, if only main device has given “Main Device” status to other device that has been connected first. Main device can’t do the “change user” Pre-Login page.

 

  • Q :   How does main device give “Main Device” status to other device that has been connected?
    • A : Go to Setting – Device Setting, then choose other device that want to be “Main Device”. This activity need PIN Transaction as verification.

 

  • Q :   Can other device that has been connected do the “Change User” for itself?
    • A : Can, both on Pre-Login page and Setting – Device Setting.

 

  • Q :   Can other device that has been connected change “Main Device” status for itself?
    • A : Can’t, only for main device that can give that status.

 

  • Q :   Apa yang terjadi jika jumlah perangkat yang terhubung telah mencapai maksimal namun ada perangkat lain yang melakukan permintaan akses?
    • A : Perangkat lain tersebut tidak bisa melakukan permintaan akses, kecuali jika perangkat yang terhubung melakukan Lepas Perangkat (Unbind) terlebih dahulu.

 

 

  • Q :   What will happen if there are other device (third, fourth, and etc) that asking for access permission when second device is in access review on main device?
    • A : That other devices can’t ask for access permission until second device has timed out for its access request, or second device access permission is rejected.

 

  • Q :   Can main device do “Change User” if there is only 1 device that connected?
    • A : Customer can contact Call OCBC NISP at 1500-999 or 021-1500999 to do the “Change User” or disconnect of there is only 1 device that connected.

 

  • Q :   What should Call Center officer do when there is a call from customer that asking for disconnect if there is only 1 device that connected?
    • A : Call Center do the reception and direct it to IT Servicedesk that will perform the disconnection based on that customer requested.

 

  • Q :   When this enhancement is deployed for the first time (estimated on the beginning of November 2020), how is mechanism in determining the main device?
    • A : In system there are 2 parameters:
      • 1st Parameter: System will determine which device that used most frequently for login in the past 90 days, based on device that connected. If there are 2 or more devices that have same login time, so system will automatically use the 2nd
      • 2nd Parameter: System will determine based on 1st parameter’s filter result, which device was most recently used for login.
    • Q : What if the customer wants to disconnect from other device?
      • A : For your safety, please call contact center at 1500999 to disconnect ONe Mobile in main device.

 

  • Click here for the detail information about e-brochcure

 

FAQ ONe Mobile Login
FAQ ONe Mobile Login
Q: What is meant by ONe Mobile fingerprint/face ID login?
A: This is a new feature which allows customers to login to ONe Mobile using their fingerprint/face ID.

Q: Can fingerprint/face ID be used to do a transaction?
A: No, fingerprint/face ID is only for login to ONe Mobile.

Q: After using this feature, is it still possible to use a password when logging in?
A: Password is still possible for login. When not using fingerprint/face ID, click on "Cancel" and you will be redirected to the password as usual

Q: Can this feature be used on all phone types?
A: This feature can only be used on phones with Operating Systems of Android 4.4 and above or iOS 9 and above which supports or has a fingerprint/face ID (TBC)

Q: How to activate this feature?
A: To activate this feature, ensure that you have registered at least 1 fingerprint on your device, then on ONe Mobile select Customer Service menu --> Settings --> Fingerprint

Q: What happens if I change or remove the fingerprint on my device?
A: Specifically for devices with Android Operating System, if there are changes to your fingerprint on your device after you have activated the fingerprint/face ID feaure, ONe Mobile will ask you to reactivate this feature.

Q: If I have registered 5 fingerprints on my device, can all 5 fingerprints be used to login to ONe Mobile?
A: It is possible to use all registered fingerprints on your device. ONe Mobile uses the fingerprint data saved to your device for login. So, even though you only registered one fingerprint in ONe Mobile, all registered fingerprints on your device can be used for ONe Mobile.

 

 

Forgot ONe Mobile User ID or Password
What should I do if I forgot ONe Mobile User ID?

You can check your User ID ONe Mobile via:

Tanya OCBC NISP
  1. Call Tanya OCBC NISP at 1500-999
  2. When you are connected with Tanya OCBC NISP Staff, prepare your Account Number, Debit Card or Credit Card for verification process.
  3. After verification process is done, Tanya OCBC NISP Staff will send User ID via SMS to your mobile number registered with Bank OCBC NISP within 24 hours.

ATM Bank OCBC NISP
  1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”.
  2. Click “Online Banking” and choose “Check User ID” menu.
  3. Your User ID will be printed on the ATM receipt.

See here to find the nearest location of Bank OCBC NISP.


Bank OCBC NISP Branches
  1. Visit the nearest branch of Bank OCBC NISP.
  2. Complete ONe Mobile User ID form.
  3. OCBC NISP Staff will send User ID via SMS to your mobile number registered with Bank

See here to find the nearest location of Bank OCBC NISP.

What should I do if I forgot ONe Mobile Password?

You can check your User ID ONe Mobile via:

Tanya OCBC NISP
  1. Call Tanya OCBC NISP at 1500-999
  2. When you are connected with Tanya OCBC NISP Staff, prepare your Account Number, Debit Card or Credit Card for verification process.
  3. After verification process is done, Tanya OCBC NISP Staff will send password to your email address within 24 hours.

ATM Bank OCBC NISP
  1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”.
  2. Click “Online Banking” and choose “Reset Password” menu.
  3. Your password will be printed on the ATM receipt.

See here to find the nearest location of Bank OCBC NISP.


Bank OCBC NISP Branches
  1. Visit the nearest branch of Bank OCBC NISP.
  2. Complete ONe Mobile Reset Password form.
  3. OCBC NISP Staff will send password to your email address

See here to find the nearest location of Bank OCBC NISP.

 

Register ONe Mobile
How can I register to ONe Mobile OCBC NISP?

You can register to ONe Mobile OCBC NISP via:

ONe Mobile OCBC NISP
  1. Download ONe Mobile on App Store or Play Store
  2. Click “I Already Have an Account” on main page then click “Register Now”.
  3. Enter your OCBC NISP Debit Card number.
  4. Enter your email address registered with Bank OCBC NISP.
  5. Enter your phone number registered with Bank OCBC NISP.
  6. Enter your date of birth.
  7. Enter your OCBC NISP Debit Card PIN number.
  8. Create user ID that you want or use the user ID that is created by system.
  9. Input the temporary password that is sent using SMS.
  10. Create ONe Mobile’s password.

Tanya OCBC NISP
  1. Call Tanya OCBC NISP at 1500-999.
  2. When you are connected with Tanya OCBC NISP Staff, prepare your Account Number, Debit Card or Credit Card for verification process.
  3. After verification process is done, Tanya OCBC NISP Staff will send User ID via SMS to your mobile number registered with Bank OCBC NISP while password will be sent directly to your email address within 24 hours.

Bank OCBC NISP Branches
  1. Visit the nearest branch of Bank OCBC NISP.
  2. Complete Internet Banking OCBC NISP registration form.
  3. OCBC NISP Staff will send User ID via SMS to your mobile number registered with Bank, while password will be sent directly to your email address.

See here to find the nearest location of Bank OCBC NISP.


Internet Banking OCBC NISP
  1. Click “Register Now” on the main page.
  2. Enter your OCBC NISP Debit Card number.
  3. Enter your email address registered with Bank OCBC NISP.
  4. Enter your mobile phone number registered with Bank OCBC NISP.
  5. Enter your date of birth.
  6. Enter the Captcha code.
  7. Enter your OCBC NISP Debit Card PIN number.
  8. Create user ID that you want or use the user ID that is created by system.
  9. Input the temporary password that is sent using SMS.
  10. Create ONe Mobile’s password.
Notes:
User ID of OCBC NISP ONe Mobile also can be used for Internet Banking OCBC NISP dan Poinseru.

 

 

Why am I receiving emails / SMS related to plans of changing password in ONeMobile?
Why am I receiving emails / SMS related to plans of changing password in ONeMobile?

Customers are receiving said emails / SMS as a heads-up from the bank so that customers change their ONeMobile passwords from 6 digit to 8-12 alphanumeric format

Why do I need to change my ONeMobile password into alphanumeric format?
To increase OCBC NISP’s customers security when doing transactions using mobile banking (ONeMobile) and internet banking, changing the password into a more unique format is necessary so the password is less susceptible to be guessed by irresponsible parties.

I am a customer of OCBC NISP and already have a ONeMobile User ID. How do I change my ONeMobile password into alphanumeric format?

For OCBC NISP customers who have ONeMobile User ID – unbinding, please follow these steps:
1.    Update ONeMobile app through Play Store (Android) or App Store (iOS) to 2.8.0 version
2.    Login to ONeMobile using their User ID (if redirected to User ID page)
3.    Customer will be requested to input their 6 digit password or Touch ID or Face ID
4.    Customer will be requested to make a new password with this combination:
•    8-12 digit
•    A combination of letters and numbers
•    Minimum of 1 capital letter
•    Minimum of 1 number
•    No special characters
5.    Customer will be requested to re-confirm the new password
6.    Input the verification code sent by SMS to ONeMobile

For OCBC NISP customers who have ONeMObile User ID – binding, please follow these steps:
1.    Update ONeMobile app through Play Store (Android) or App Store (iOS) to 2.8.0 version
2.    Login to ONeMobile using their User ID (if redirected to User ID page)
3.    Customer will be requested to input their 6 digit password or Touch ID or Face ID
4.    Customer will be requested to make a new password with this combination:
•    8-12 digit
•    A combination of letters and numbers
•    Minimum of 1 capital letter
•    Minimum of 1 number
•    No special characters
I am a customer of OCBC NISP but doesn’t have ONeMobile User ID. How do I change my ONeMobile password into alphanumeric format?

For OCBC NISP customers who doesn’t have ONeMObile User ID, please follow these steps:
1.    Update ONeMobile app through Play Store (Android) or App Store (iOS) to 2.8.0 version
2.    Open ONeMobile and click “I already have an account”
3.    Choose “register now”
4.    Continue the registration process to receive User ID for the first time by:
1)    Input debit card number, email address, phone number, and birth date
2)    Input debit card / ATM card PIN
5.    Customer will receive the User ID generated by the Bank’s system or they can make their own User ID with the following combination:
•    8-12 characters
•    A combination of letters and numbers
•    A minimum of 4 numbers
6.    Input the 12-number password sent to the customer by SMS
7.    Creating a new password with the following combination:
•    8-12 digit
•    A combination of letters and numbers
•    Minimum of 1 capital letter
•    Minimum of 1 number
•    No special characters
8.    Re-confirm the password
I don’t have an OCBC NISP account number yet. How can I change my ONeMobile password to alphanumeric format?

For OCBC NISP customers that doesn’t have any account yet, please follow these steps:
1.    Update ONeMobile app through Play Store (Android) or App Store (iOS) to 2.8.0 version
2.    Open ONeMobile and choose Create An OCBC NISP Account
3.    Follow the process until the User ID and account number is created, then creating a new password by following the Login process
4.    Input the User ID
5.    Input the 12 number password sent to the customer by SMS
6.    Input the new password with these combination:
•    8-12 digit
•    A combination of letters and numbers
•    Minimum of 1 capital letter
•    Minimum of 1 number
•    No special characters
7.    Re-confirm the new password
8.    Input the confirmation code sent by SMS
I am an active ONeMobile user and have activated the fingerprint / Face ID method to replace ONeMobile password. Do I still have to change my ONeMobile password into alphanumeric format?

Yes, customer has to change their ONeMobile password into alphanumeric format, but they can still activate the fingerprint / Face ID through the Customer Service menu

I haven’t changed my ONeMobile password into alphanumeric format, but I forgot my old password. How do I change my password?

How to change password using ATM
1.    Choose adm / register e-banking menu
2.    Choose online banking
3.    Choose Reset Password
4.    The password will be printed on the ATM receipt

How to change password from call center / branch:
1.    Contact OCBC NISP Call Center at 1500-999 or visit any branch
2.    Call Center / Branch will verify customer’s data
3.    Call Center / Branch will help change the numeric password
4.    The new numeric password will be sent to the customer’s email
Why am I not receiving SMS containing the password or verification code even when my phone number is already correct?

•    Make sure the customer’s phone number is the same with the phone number registered in OCBC NISP
•    Make sure the customer’s phone has good signal coverage
•    Make sure the customer’s phone SIM card is active and not in grace period
•    Make sure the customer’s phone can receive SMS from another phone number
•    If the phone still can’t receive any SMS, customer can contact OCBC NISP Call Center at 1500-999 or visit any branch

Can I change my password using Internet Banking?
Yes, customers can change their password using Internet Banking
How do I change my password to alphanumeric password using Internet Banking?
1.    Input User ID, old password, and new password
2.    Input CAPTCHA, then click ENTER
3.    Create a new password with the following combination:
•    8-12 digit
•    A combination of letters and numbers
•    Minimum of 1 capital letter
•    Minimum of 1 number
•    No special characters
4.    Re-confirm the new password, then click SEND
I want to go to Poinseru page, but am receiving notifications to renew ONeMobile password, what should I do?

1.    Go to Poinseru website (www.poinseru.com)
2.    Login with User ID and old ONeMobile password
3.    Customer will be redirected to the Internet Banking page to create the alphanumeric password
 
I want to login to e-statement page, but am receiving notifications to renew ONeMobile password, what should I do?

1.    Go to e-statement website (https://online.ocbcnisp.com/statement/)
2.    Login with User ID and old ONeMobile password
3.    Input CAPTCHA, then click ENTER
4.    Customer will be redirected to Internet Banking page to create alphanumeric password


See the detail e-brochure, Click here !

 

 

QRIS

About QRIS - Frequently Asked Questions (FAQ)
What is QRIS?
QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.
Can QRIS payments be made via ONe Mobile?
Yes. QRIS payments can be made through your ONe Mobile application via the QR PAY menu.
Who can use QRIS?
All Bank OCBC NISP customers who have registered for the OCBC NISP ONe application Mobile. QRIS payments can be made through your ONe Mobile application via the QR PAY menu.
How to use QRIS on ONe Mobile?
You can access and use QRIS payments on ONe Mobile as follows:
  1. Via the ONe Mobile Application Login
    • Open the ONe Mobile application > Select Login
    • Enter your password > Select Next
    • On the Main Page > Select the QR PAY menu
    • On the QR PAY page > Select Start Now
    • Please scan the QR on your favorite Merchant to start the payment process.
    • Make sure the source account and transaction amount are correct > Choose Continue
    • Enter the Transaction PIN to continue the transaction
    • You will receive a successful / failed transaction notification

  2. Via Quick Access
    • Open the ONe Mobile application> Select the QR PAY menu
    • Enter your password > Select Next
    • On the QR PAY page > Select Start Now
    • Please scan the QR on your favorite Merchant to start the payment process.
    • Make sure the source account and transaction amount are correct > Choose Continue
    • Enter the Transaction PIN to continue the transaction
    • You will receive a successful / failed transaction notification
Can I choose a source account for funds?
Yes, you can. You can choose a source account in the following ways:
  • Open the ONe Mobile application > Select the QR PAY menu
  • Enter your password > Select Next
  • On the QR PAY page > Select "Change source of funds account"
  • Please select the appropriate source account
Where can I use QRIS payment at ONe Mobile?
QRIS payments on ONe Mobile can be used at any existing merchant QR Code that is standardized QRIS / has the QRIS logo.
Is there a minimum QRIS payment transaction in ONe Mobile?
  • There is no minimum QRIS payment transaction in ONe Mobile.
  • The limit only applies to maximum transactions, both the maximum per single transaction and maximum daily transactions (no. 7)
What is the transaction limit for QRIS Payment in ONe Mobile?
There are two limits for QRIS Payment in ONe Mobile, which are Rp5.000.000/ transaction and Rp10.000.000/ day.
Is there a fee for QRIS payments at ONe Mobile?
No. You are not charged any fees when using the QR PAYment feature on ONe Mobile. You pay a certain amount of the transaction value at the merchant.
If I can't scan QRIS at the merchant, what should I do?
  • Make sure your ONe Mobile application is the most updated version
  • Make sure that the QR displayed by merchants has the QRIS standard, because ONe Mobile can only scan standardized QR Code
  • Make sure the condition of QR Code being scanned is not damaged or folded which may cause the QR Code to be unreadable.
Does ONe Mobile receive notification for every QR payment transaction?
  • Correct. You get transaction notification for every successful and failed transaction. You can immediately get notification as soon as the payment process finished.
  • Make sure You have activated Internal Notification service and External Notification on your ONe Mobile to get notification via email in the following ways:
    1. Select the Customer Service menu > Select Settings
    2. Select Notification > Select Internal Notification and External Notification
    3. Activate the selected services
How to check the historical transactions of QRIS payment on ONe Mobile?
You can also check transaction history in the following ways:
  • Select the Customer Service menu > Select Online Transaction Details
  • Select the account which you want to know its transaction history or you can select All Account > Select Continue
  • You can check the historical details of the QR PAYment transactions that have been made
Can I request refund for inappropriate QR payment transaction in ONe Mobile? How?
You can request refund to the merchant where you made the transactions. For proof and transaction details required, they can be accessed via Online Transaction Details menu
What should I do if my QRIS payment transaction on ONe Mobile is debited twice?
For transactions which are debited twice, you can request refund for excess transactions to merchants where you made transactions. For proof and transaction details required, they can be accessed through the Online Transaction Details menu.
What should I do if my QRIS payment transaction in ONe Mobile has failed?
You can also check transaction history in the following ways:
  • Please make sure you have the latest/ most updated version of ONe Mobile
  • Please make sure QR Code displayed at merchant is QRIS standardized, because ONe Mobile is only able to scan QRIS
  • Please also make sure QR Code displayed at merchant in good and proper condition (not folded or broken so it would be difficult to scan)
For further inquiries:
Please contact TANYA OCBC NISP at 1500-999

Internet Banking

Register for Internet Banking
How Do I Register for OCBC NISP Internet Banking?
You can register for OCBC NISP Internet Banking from one of these channels:

OCBC NISP ONe Mobile Application
1. Click “Register” on the main page
2. Enter your OCBC NISP Debit Card number
3. Enter your email address registered with Bank OCBC NISP
4. Enter your mobile phone number registered with Bank OCBC NISP
5. Enter your date of birth
7. Enter your OCBC NISP Debit Card PIN number
8. User ID will be displayed on your computer screen while the password will be sent directly via SMS to your mobile number

OCBC NISP Internet Banking
1. Click “Login” on the main page, then click “Register Now”
2. Enter your OCBC NISP Debit Card number
3. Enter your email address registered with Bank OCBC NISP
4. Enter your mobile phone number registered with Bank OCBC NISP
5. Enter your date of birth
6. Enter the Captcha code
7. Enter your OCBC NISP Debit Card PIN number
8. User ID will be displayed on your mobile screen while the password will be sent directly via SMS to your mobile number


OCBC NISP ATM
1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” and choose “Registration” menu
3. Enter your mobile number that will be used to receive One Time Password (OTP)
4. Your User ID and password will be printed on the ATM receipt


Bank OCBC NISP Branches
1. Visit the nearest branch of Bank OCBC NISP
2. Complete Internet Banking OCBC NISP registration form
3. Service Assistant will send User ID via SMS to your mobile number registered with Bank OCBC NISP, while password will be sent directly to your email address

Note:
User ID of OCBC NISP Internet Banking also can be used on OCBC NISP ONe Mobile application

How to Use Internet Banking
What should I do if I forget my OCBC NISP Internet Banking User ID?
OCBC NISP ONe Mobile
1. Click "Enter" on the main page, then click "Forget User ID"
2. Enter your OCBC NISP Debit Card number
3. Enter your email address registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter your OCBC NISP Debit Card PIN number
6. User ID will be sent via SMS to your mobile number

OCBC NISP Internet Banking
1. Click "Forget User ID" on the main page
2. Enter your OCBC NISP Debit Card number
3. Enter your email address registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC NISP Debit Card PIN number
7. User ID will be sent via SMS to your mobile number


ATM OCBC NISP
1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Check User ID”
3. Your User ID will be displayed on the ATM screen and password will be printed on the ATM receipt
What should I do if I forget my OCBC NISP Internet Banking Password?
You can reset your OCBC NISP Internet Banking Password via:

OCBC NISP ONe Mobile
1. Click "Enter" on the main page, then click "Forget Password"
2. Enter your OCBC NISP Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter your OCBC NISP Debit Card PIN number
6. Your new Password will be sent via SMS to your mobile number


OCBC NISP Internet Banking
1. Click "Forget User ID" on the main page
2. Enter your OCBC NISP Debit Card number
3. Enter your mobile number registered with Bank OCBC NISP
4. Enter your date of birth
5. Enter the Captcha code
6. Enter your OCBC NISP Debit Card PIN number
7. Your new Password will be sent via SMS to your mobile number


ATM OCBC NISP
1. Choose “Other Transactions” on the ATM screen, then choose the “ADM/e-Banking Registration”
2. Click “Online Banking” then click “Reset Password”
3. Your User ID and password will be printed on the ATM receipt


Bank OCBC NISP Branches
1. Visit the nearest branch of Bank OCBC NISP
2. Complete Blocking/Reset Password-PIN form
3. Your new password will be sent directly to your email address


What should I do if I think that my User ID and Password have been stolen?
Block your password immediately via:

ATM OCBC NISP
1. Choose “Other Transactions” on the ATM screen, then click “ADM/e-Banking”
2. Click “Online Banking” then click “Block”
3. Your password has been blocked


Bank OCBC NISP Branches
1. Visit the nearest branch of Bank OCBC NISP
2. Complete Blocking/Reset Password-PIN form
3. Your password has been blocked


Call OCBC NISP
1. Contact Call OCBC NISP at 1500-999 or +62-21-26506300 (from overseas)
2. Bank OCBC NISP officers will ask you questions for the data verification process
3. Your password has been blocked
How much is the transaction fee on Internet Banking?

Transaction  Fee
Fund Transfer

Interbank Transfer (Online) IDR 6,500
Interbank Transfer (LLG / SKN) – IB / MB only IDR 2,000
Interbank Transfer (RTGS) – IB / MB only IDR 25,000
Telegraphic Transfer    
> Telex fee IDR 75,000
> Provisi fee   Tidak dikenakan biaya
> Full Amount fee    
    - USD USD 25
    - EUR EUR 20
    - AUD AUD 30
    - GBP GBP 15
    - HKD HKD 300
    - SGD SGD 25
    - CNY CNY 200
    - CAD CAD 25
    - CHF CHF 15
    - NZD NZD 45
    - JPY JPY 4,500
Bill Payment    
PLN Postpaid IDR 2,000
Telkom / Indihome IDR 2,500
Rumah Zakat IDR 2,500
Credit Card (excluding DBS ex-ANZ, Citibank, Danamon, Permata) IDR 2,500
DKI Tax IDR 5,000
PDAM IDR 2,500
PDAM Kota Tangerang IDR 3,000
Top Up Go-Pay IDR 2,000
OVO IDR 1,500
Credit Top Up Purchase    
PLN Prabayar (Token) IDR 2,000
Telkomsel IDR 1,500
XL IDR 1,500
Indosat IDR 1,500
*if not stated in the Table of Fees above, other payments & purchases are free of charge
What is the transaction limit on Internet Banking?

TYPES OF TRANSACTION CURRENCY   
  IDR  Foreign Currency
OCBC NISP Intrabank Transfer
To own account IDR 2,000,000,000  USD   25,000 (equivalent)* 
To other OCBC NISP account  IDR 1,000,000,000  USD   25,000 (equivalent)* 
Interbank Transfer
Online IDR  200,000,000/day
50,000,000/transaction 
   
LLG  IDR 1,000,000,000  N/A   
RTGS IDR 10,000,000,000    
Telegraphic Transfer      USD   25,000 (equivalent)* 
         
Payment IDR  500.000.000  N/A 
         
Purchase
IDR  5.000.000   N/A 

* Monthly transaction limit


Types of Funds Transfer to Other Banks :

  • Online is an inter-bank transfer in real time, so it goes directly to the recipient's account
  • LLG (Lalu Lintas Giro) is an inter-bank transfer mechanism by using clearing facility
  • RTGS or Real Time Gross Settlement is a real time inter-bank transfer mechanism, so it goes directly into the recipient's account
  • TT or Telegraphic Transfer is transfer activity mechanism for overseas

ONe Wallet

What is ONe Wallet?
What is ONe Wallet?

ONe Wallet is server based electronic money that can be accessed directly through smartphone and allows its user to make banking transactions such as purchase phone credit, transfer between ONe Wallet, transfer to OCBC NISP, interbank transfer and cash withdrawal in OCBC NISP ATM Machine.

How to download ONe Wallet App?

You can download ONe Wallet app in Google Play Store (for Android) and Appstore (for iPhone). Insert keyword “ONe Wallet” on search coloumn to make it easier. Click “Install” to start downloading the app. For your safety and convenience in making transaction with ONe Wallet, make sure that your phone’s operational system has bee updated (iOS min. V. 11 or Android min. V. 5).

What are the benefits of ONe Wallet by OCBC NISP?

Several benefits that users can get as stated below:

  1. As a subtitute for cash
  2. Can be used through IOS and Android smartphone
  3. Easy registration without having to go to OCBC NISP Branches.
  4. Easy transfer to phone number without having to remember bank account number.
  5. No minimum balance on OCBC NISP ONe Wallet account and free account administration fee.

What are the features of ONe Wallet by OCBC NISP?

Features of ONe Wallet by OCBC NISP that users can enjoy as stated below:
For unregistered OCBC NISP ONe Wallet user:

  1. Balance information and transaction history.
  2. Top up balance from OCBC NISP ATM Machine and other bank
  3. Prepaid credit purchases
For registered OCBC NISP ONe Wallet user:
  1. Balance information and transaction history
  2. Top up balance from OCBC NISP ATM Machine and other bank
  3. Prepaid credit purchases
  4. Transfer to other ONe Wallet account.
  5. Transfer to OCBC NISP saving account.
  6. Transfer to other bank account.
  7. Cardless cash withdrawal at OCBC NISP ATM Machine.

How to register ONe Wallet?

You can register ONe Wallet by following below steps:

  1. Choose “Start Using ONe Wallet” Menu
  2. ONe Wallet will send message for verification process. Message Fee will be charged according to operator rates.
  3. If Verification has successfully made, input personal data on About Me
  4. Create New PIN and do the PIN Confirmation
  5. After PIN has successfully made, the choose Secret Question and insert the right answer This secret question will be used for verfication process if you forget the PIN.
  6. Click Agree on ONe Wallet Terms and Conditions.
  7. Registration has done.
User that has made the registration will be registered as Unregistered User. To be able to become Registered user, user have to upgrade ONe Wallet by OCBC NISP service.

How to Upgrade ONe Wallet Service to become Registered user?

If you want to upgrade the service, make sure that you are customer of OCBC NISP. Upgrade ONe Wallet service can be done by following steps below:

  1. Insert OCBC NISP Debit Card in OCBC NISP ATM Machine
  2. Choose Language and input PIN
  3. Choose Other Menu
  4. Choose ADM/E-BANKING REGISTRATION
  5. Choose ONe Wallet
  6. Input Phone Number
  7. Confirm the registration
  8. OTP will be sent to your phone, input OTP that received
  9. Upgrade service has done

How to Top Up Balance of ONe Wallet?

Top Up Balance OCBC NISP ONe Wallet can be done in several ways:

  1. Transfer from OCBC NISP account via ATM, Internet Banking, Mobile Banking on Purchase menu, and Top Up ONe Wallet.
  2. Transfer from OCBC NISP account via Other Bank ATM through ATM Bersama or ATM Prima on Transfer menu by using bank code of “028” and ONe Wallet code of “90299” and ONe Wallet account number (registered phone number). Example: If your ONe Wallet number is 081123456789, then it will be 028 90299 081123456789.
  3. Transfer from other bank account, in Interbank Transfer transaction, by using bank code of “028” and ONe Wallet code of “90299” and ONe Wallet account number (registered phone number). Example: If your ONe Wallet number is 081123456789, then it will be 028 90299 081123456789.

How to make cash withdrawal on OCBC NISP ATM Machine with OCBC NISP ONe Wallet?

Make sure that you have upgraded OCBC NISP ONe Wallet to Registered user and using OCBC NISP ATM Facility. On OCBC NISP ONe Wallet app in your device, choose Cash Withdrawal. Fill amount that wanted, then insert your PIN. OTP code will be sent via message to your device.
On OCBC NISP ATM Machine, choose CARDLESS WITHDRAWAL, choose ONE WALLET VIA OTP. When there are requested to fill in your phone number, input your OCBC NISP ONe Wallet phone number, choose CORRECT. Insert OTP code from message in your device.

Can same phone number be registered for several times?

One phone number can only be registered once.

Can I have more than one account of OCBC NISP ONe Wallet?

Can, but it must be from different phone number.

Can I access OCBC NISP ONe Wallet service from overseas?

User can access OCBC NISP ONe Wallet service from overseas as long as user has internet connection (for smartphone user).

Is there a minimum balance on OCBC NISP ONe Wallet account?

There is no minimum balance on OCBC NISP ONe Wallet account

Is there administration fee for OCBC NISP ONe Wallet and rates as regular saving account ?

According to Bank Indonesia’s Terms and Conditions, there are no adminsitration fee and rates for OCBC NISP ONe Wallet account.

If I want to transfer some money, how long it will take to be received by recipient?

Transfer transaction use online dan real-time method. After transfer process, then sender will receive transfer receipt and can see account mutation has been debited. Recipient can directly check the successful transaction by checking account mutation, according with the applicable process at the recipient institution.

How to transfer to OCBC NISP ONe Wallet user?

Make sure that you have upgraded OCBC NISP ONe Wallet to Registered user. Click ONe Wallet Transfer on Menu. Insert destination phone number of OCBC NISP ONe Wallet according to procedure, click Continue. Insert transaction’s amount, click Continue. Wait until transaction confirmation appear, click Continue and OTP Code will be sent. Input OTP and ONe Wallet PIN, click Continue, wait until you get Transaction Receipt.

How to transfer to OCBC NISP account?

Make sure that you have upgraded OCBC NISP ONe Wallet to Registered user. Choose Bank Transfer on Menu. Choose Bank OCBC NISP, then input destination account number, click Continue. Insert transaction’s amount, click Continur. Wait until transaction confirmation appear, click Continue and OTP Code will be sent. Input OTP and ONe Wallet PIN, click Continue, wait until you get Transaction Receipt.

How much is the transfer fee to Bank account (OCBC NISP/ Other Bank )?

Transfer is one of the ONe Wallet feature that allows you to transfer from ONe Wallet account yo other ONe Wallet account and also transfer to bank account. This transfer feature is free from charge for transfer to other ONe Wallet user, for transfer to other bank account will be charged according to terms and conditions that applied.

Customer Complaints
Customer Complaints
If I experience problems or have questions regarding OCBC NISP ONe Wallet, where can I get information?

You can ask questions or tell your problem that you experienced by sending email to callcenter@ocbcnisp.com, or contact Call Center 1500-999/66-999(phone), or visit nearest OCBC NISP Branches.

How can I know the location of OCBC NISP ATM or nearest OCBC NISP Branches?

You can visit OCBC NISP website on www.ocbcnisp.com or contact Call Center 1500-999/66-999

What can I do if my SIM Card and/or my phone is lost or stolen?

User can block and reposrt the loss to phone provider and contact Call Center 1500-999 to continue the process. If user want ask reqeust to unblocking, then user can contact Call Center 1500-999/66-999(Phone)

Will I lose my money in my OCBC NISP ONe Wallet account if my SIM Card and/or my phone is lost or stolen?

No, Your money is safe in OCBC NISP ONe Wallet account, as long as there are no other parties that know your PIN and Secret Question.

What should I do to get my balance back on my OCBC NISP ONe Wallet account, if my SIM Card and/or my phone is lost or stolen?

Balance on your OCBC NISP ONe Wallet account will be safe as long as nobody know about your PIN and Secret Question. You can contact your phone provider.

You can’t access your account by using other phone number. Other alternative to get your balance back by making cash withdrawal transaction. So, you need to close your account and withdraw all your balance on your OCBC NISP ONe Wallet account, by visiting your nearest OCBC NISP Branches. For unregistered user, you need to bring statement letter from your phone provider stated that you are phone number user that used for ONe Wallet account. For further information, contact Call Center at 1500-999/66-999(Phone).

How can I avoid fraud in transactions?

You can anticipate by avoiding some action such as accept stranger invitation to the ATM, br careful for every phone conversation from stranger and asking about your personal data including your latest balance information, give information about OTP code that you received from message. You have to re-check regarding your transaction when there is transfer report from other parties.

How to close ONe Wallet account?

For registered and unregistered user can close the account from nearest branches by filling in ONe Wallet closing account form.

FAQ QRIS
What is QRIS?

QRIS (Quick Response Code Indonesian Standard) is a QR Code-based payment method standardized by Bank Indonesia (BI). With QRIS, all QR Code-based payments can be made through all payment applications either on mobile banking or electronic money by means of interconnection and interoperability. QRIS aims to increase ease, security and convenience of transactions.

Who can use QRIS?

Everyone who already has OCBC NISP ONe Wallet, whether as an Unregistered or Registered user.

How to activate QRIS in ONe Wallet?

ONe Wallet users do not need to re-register to be able to use QRIS. ONe Wallet users can directly use the QRIS payment method through the ONe Wallet application.

How to use QRIS on ONe Wallet?

You can access and use QRIS payments on ONe Wallet as follows:

  • Login to ONe Wallet Apps
  • On the Main Page, click Pembayaran QR
  • Scan the QR on your favourite merchant to start the payment
  • Input transaction amount or make sure the transaction amount is correct, then click Lanjutkan
  • Input nominal tip then click OK (optional)
  • The payment details confirmation page appears, make sure the nominal is correct, then click OK
  • Input OTP and PIN ONe Wallet to continue payment process
  • You will receive a successful / failed transaction notification
How about the transaction limit for QRIS Payment in ONe Wallet?

Unregistered Registered
Maximum Limit per Transaction Rp2.000.000 Rp5.000.000
Maximum Limit per Day Rp10.000.000 Rp10.000.000
Is there any fee for QRIS Payment in ONe Wallet?

ONe Wallet users will not be charged any fee when using QRIS. ONe Wallet users only need to pay the total value of the transactions that have been made at the merchant/outlet/store.

Where can I use QRIS? i mana sajakah saya bisa menggunakan QRIS?

ONe Wallet users can transact at any merchant that has a QRIS logo that looks like the following:

What should I do if my QRIS payment transaction in ONe Wallet has failed?
  • Please make sure you have the latest/ most updated version of ONe Wallet
  • Please make sure QR Code displayed at merchant is QRIS standardized, because ONe Wallet is only able to scan QRIS
  • Please also make sure QR Code displayed at merchant in good and proper condition (not folded or broken so it would be difficult to scan)
I have made a payment using QRIS, then the cashier asked for my payment transaction number. Where can I find the payment transaction number?

After making a payment, the system will display a proof of payment with information in the form of Ref No, Transaction Time and Date, Merchant Name, Paid Amount and Status of the transaction.

What should I do if my QRIS payment transaction on ONe Wallet is debited twice?

For transactions which are debited twice, you can request refund for excess transactions to merchants where you made transactions. For proof and transaction details required, they can be accessed through Main Page in ONe Wallet.

I cannot continue the payment transaction because the Transaction PIN does not match. What should I do?

Please make sure you have the latest/ most updated version of ONe Wallet

ATM OCBC NISP

ATM Banking Transaction Fees
How much is the transaction fee at OCBC NISP ATM Banking?
  1. Transaction fees at OCBC NISP ATM OCBC NISP ATM card
  2. Via another ATM Network

ATM network Cash Withdrawal Fee (Rp)
Bersama/Prima    IDR 8.000
OCBC Bank Singapura IDR 10.000
Bank Card Malaysia  IDR 15.000
How much do other bank credit card payments cost?
Fees charged for other bank credit card payments using OCBC NISP ATMs:

For Citibank, Permata, ABN AMRO, DBS Credit Cards - ex ANZ, Danamon: free
For other VISA and MasterCard Credit Cards: IDR 2,500 / transaction
What is the cost of spending using an OCBC NISP Debit Card?
- For purchases with a Debit Visa, there will be no additional costs
- For purchases with Debit BCA there will be no additional costs

Velocity Mobile

Ideation

Ideation Competition
Bolehkah peserta mendaftarkan solusi yang sudah pernah di lombakan sebelumnya?
Tidak, solusi yang sudah pernah di lombakan di kompetisi lainnya tidak diperkenankan untuk mengikuti Ideation 2020.
Apakah Road to Ideation bersifat wajib untuk diikuti?

Acara Road to Ideation 2020 tidak bersifat wajib, namun kami sangat menganjurkan peserta untuk dapat mengikuti rangkaian kegiatan tersebut. Selain mendapatkan pembekalan yang lebih komprehensif, peserta juga dapat mengumpulkan poin untuk mendapatkan hadiah hiburan.
Kriteria solusi seperti apakah yang dicari?
Solusi yang dicari merupakan solusi yang orisinil, tepat guna, dan dapat diterapkan.

Ketentuan serta informasi selengkapnya mengenai Ideation 2020 dapat dilihat di Handbook Ideation 2020.

Whistleblowing

Making a Whistleblowing Report
What whistleblowing channels can be used?
  • Customers or Bank partners and employees can report through:
  1. Website with the address https://whistleblowing.ocbcnisp.com.
  2. Email: whistleblowing@ocbcnisp.com
  • Or employees can report to designated Bank officials:
  1. TPF Chair with e-mail address linda.adam@ocbcnisp.com
  2. ORM Division Head with the email address ng.ping@ocbcnisp.com
  3. HC Service Div. Head to the email address lily.johan@ocbcnisp.com
  4. Internal Audit Div. Head to the e-mail address sani.effendy@ocbcnisp.com
  5. 5. If the employee feels uncomfortable reporting to the appointed official, then it can also report to the President Director or the President Commissioner
Can the reporter make a report without naming (anonymous)?
Reporting can make a report by mentioning identity or without identity (anonymous).
Do employees as reporters get protection if their identities are not named (anonymous)?
If reporting without mentioning identity, the Bank Management cannot know or contact the reporter to provide protection.
How do reporters know that whistleblowing reports reported through the website have been received by the Bank?
The reporter will get the case ID and password information that appears on the screen.

In addition, the reporter also receives an email notification (when writing the e-mail address) containing the case ID.
What is the use of the case ID and password that appear on the screen when making a report on the whistleblowing website?
User ID and Password can be used to determine the status of reports made through the whistleblowing website.
Can the reporter change the user ID and password?
User ID and Password cannot be changed. Please keep the case ID and password properly maintained
Following up on the Whistleblowing Report
Who follows up on the report made?
Reports reported will be followed up by the Head Office Fraud Handling Team.
Is the confidentiality of reports guaranteed by the Bank?
The Bank will guarantee the confidentiality of reports submitted through the whistleblowing channel.

OCBC NISP Profile

OCBC NISP Profile
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

Investor Relations

Investor Relations
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

Corporate governance

Corporate governance
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

CSR

CSR
How much is the transaction fee at OCBC NISP ATM
Berapa biaya transaksi di ATM Banking OCBC NISP?
  1. Melalui ATM OCBC NISP
  2. Biaya transaksi di ATM OCBC NISP menggunakan kartu ATM OCBC NISP dapat dilihat di sini
  3. Melalui jaringan ATM lain
Jaringan ATM Biaya Tarik Tunai (Rp)
Bersama/Prima 8.000
OCBC Bank Singapura 10.000
Bank Card Malaysia 15.000

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