Terms and Condition

Terms and Condition OCBC NISP

    ONe Wallet Terms and Conditions

    Premier Terms and Condition

    Syarat dan Ketentuan Umum e-Banking

    SYARAT DAN KETENTUAN PEMBUKAAN DAN PENGATURAN REKENING

    General Terms and Condition

    Private Terms and Condition

    General Terms and Conditions Savings Opening

ODD - GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES
ODD - GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES

ODD - GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES

PREMIER BANKING - GENERAL TERMS AND CONDITIONS
PREMIER BANKING - GENERAL TERMS AND CONDITIONS

PREMIER BANKING - GENERAL TERMS AND CONDITIONS

PRIVATE BANKING - GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES
PRIVATE BANKING - GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES

PRIVATE BANKING - GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES

GENERAL TERMS AND CONDITIONS OF e-BANKING SERVICES

PT BANK OCBC NISP TBK


General

General

1.         GENERAL

A.            Definition

If it is not explicitly stated otherwise in the Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP, Tbk, the terms below shall have the following meanings:

1.            "Transaction Data" is data of financial transactions of a Customer's account at the Bank for the last 1 (one) month period and so on provided that the Customer will not receive a current account transaction if there is no transaction in the reporting period.

2.            "E-Banking Services" are banking facilities owned by the Bank that can be accessed through electronic means which includes:

a.            Automatic Teller Machine (ATM);

b.            Internet Banking;

c.             e-Statement;

d.            ONe Wallet;

e.            Call OCBC NISP;

f.             Autopayment OCBC NISP;

g.            Automatic Fund Transfer;

h.            SMS OCBC NISP;

i.              ONe Mobile;

3.            "Bank Facility Form" is a form that contains e-Banking Services and its attachments and/or amendments and/or additions from time to time.

4.            "Holidays" are Saturdays and Sundays and other national holidays determined by the government of the Republic of Indonesia and the days on which the Bank does not operate as determined by Bank Indonesia.

5.            "IVR (Interactive Voice Response)" is one of the OCBC NISP Call services that can be accessed by the Customer via telephone/ mobile phone to conduct Financial Transactions and Financial Information.

6.            "Financial Information" is information that includes information on balances and account mutation information.

7.            "Internet Banking" is a facility provided to Customers for conducting banking transactions through the internet.

8.            "Call Center Card" is a facility for business entity Customers to access Call OCBC NISP service.

9.            "Response Code" is a code issued by a Token, either an SMS Token or an Internet Banking Token.

10.          "E-Statement Service" is a banking service provided by the Bank to the Customer which includes sending Transaction Data reports through e-mail sent by the Bank to the Customer's e-mail address registered in the Bank system.

11.          "Limit" is the maximum limit of the value of funds that can be transacted by the Customer.

12.          "Login" is the process of the Customer entering the Internet Banking and One Mobile applications after the Customer enters User ID and Password.

13.          "Logout" is the process of the Customer leaving the Internet Banking and One Mobile applications after the Customer pressing the logout button that is displayed on the screen.

14.          "Customer" is the subject of personal law (individuals) or non-individuals, business entities or legal entities based on the prevailing laws and regulations in Indonesia and in accordance with the terms and conditions of the Bank to become a holder of a savings account, term deposit, current account and/ or credit card at the Bank.

15.          "User Customer" means a Customer who has been registered as a user of e-Banking Services.

16.          "Call Centre Card Number" is 16 (sixteen) digit numbers contained in the Call Centre Card.

17.          "Identification Number" are numbers that are used by the Customer as a Financial Transaction such as account number destination/transfer between OCBC NISP, customer ID number, credit card number/ loans or mobile phone numbers, and others.

18.          "GSM Operators" is a provider of cellular mobile network/telecommunications services (Global System for Mobile Communication/ GSM).

19.          "Password" is the Customer identification code or a password that must be inputted by the Customer each time accessing e-Banking Services. In the General Terms and Conditions of e-Banking Service, Password consists of:

a.            E-Statement password is a password that must be inputted by every Customer who will access the e-Statement Service;

b.            Internet Banking/ONe Mobile password is a Password that must be inputted by the Customer who will access the Internet Banking/ONe Mobile service. This Internet Banking/ONe Mobile password is obtained by the Customer after registering the Internet Banking/ONe Mobile and is used for Login.

20.          "PIN (Personal Identification Number)" is a combination of numbers that are confidential and only known and owned by the Customer. In the General Conditions of e-Banking Service, the PIN consists of:

a.            Cash PIN is a PIN for Customers who use OCBC NISP ATM cards;

b.            Non-Cash PIN is a PIN for Customers to be used on the OCBC NISP Call or OCBC NISP SMS service;

c.             Token PIN is a PIN that is used by a Token holder as a Token access code.

d.            Transaction PIN is a password stored in the application for Customer approval prior to carrying out a transaction, which is done through ONe Mobile.

21.          "Main Account" is the main account used as an OCBC NISP ATM card relation account for transactions including purchases, payment transactions, transactions through other banks’ ATM and charging service fees.

22.          "OCBC NISP SMS" is the Bank's distribution channel to access accounts owned by Customers through SMS (Short Message Service) messages by means of mobile phones.

23.          "SMS" is a short text transmission that can be sent and or received through a mobile phone  and can be viewed through a mobile phone screen.

24.          "SMS Token" is a transaction authentication code used by the Customer to conduct Banking Transactions through One Mobile which is sent in the form of SMS.

25.          "Expiration Date" is the end date of a Periodic Transaction that is arranged by the Customer.

26.          "Token" is the hardware used in transactions through Internet Banking or SMS Token used in transactions through ONe Mobile to enter the transaction authentication code/One Time Password (OTP).

27.          "ONe Mobile" is a Mobile Banking application owned by the Bank which can be downloaded from PlayStore (for Android smartphones) and the App Store (for iOS smartphones).

28.          "ONe Wallet" is a server-based electronic money product that is used as a payment instrument issued on the basis of the value of money that is deposited in advance to the issuer. ONe Wallet is not categorized as a deposit (third party fund).

29.          "OTP (One Time Password)” is a secret code with a six digit number format that will expires in 60 seconds since it is received by the Customer through SMS to a mobile phone number with an active card/SIM Card registered at the Bank, which shall be use to verify access to a mobile phone and carry out PIN activation Transaction on ONe Mobile.

30.          "RM Mobile" is a platform owned by the Bank that can be carried in mobile by a relationship manager of the Bank to help Customer carry out buying and placing funds on Products of the Bank, including selecting Services and carrying out banking activities.

31.          "Inter Currency Transactions (Cross Currency)" is a financial transaction in the form of transfer between two accounts with different currencies whereas one of them is an account denominated in Indonesian Rupiah (IDR).

32.          "Periodic transactions (recurring or auto-debit)" is a transaction that is instructed by the Customer at present but will be carried out repeatedly in the future for a certain period of time according to the arrangement made by the Customer for the period of time of execution of the transaction.

33.          "Financial Transactions" are transactions through e-Banking Services involving Customer's funds, which include but are not limited to interbank transfers/ transfers between OCBC NISP, payments and purchases.

34.          "Banking Transactions" are all transactions conducted by the Customer with the Bank, both Financial Transactions and non-financial transactions.

35.          "Future Date Transactions (future dated)" are transactions instructed by the Customer at the present but will be executed in the future according to the arrangement made by the Customer on the timing of execution of the transaction.

36.          "User ID" is a Customer Identification which is used on an Internet Banking/ONe Mobile services which is obtained after the Customer made a registration.

 

B.            PIN, User ID, Password, Transaction PIN and OTP

1.            PIN, Password, User ID, Transaction PIN and OTP are confidential and everything associated with the PIN, Password, User ID, Transaction PIN, OTP and all legal actions (transactions) that are associated with it is entirely the responsibility of the Customer, including for any misuse of PIN, Password, User ID, OTP and Transaction PIN.

2.            PIN, Password, User ID, Transaction PIN and OTP may only be used by the Account holders who have been approved by the Bank to use an e-Banking Services. User Customer is responsible for maintaining the confidentiality and security of PIN, Password, User ID, Transaction PIN and OTP, among others by:

a.            not notifying or providing User ID, Password, PIN, Transaction PIN and OTP to other person for any purpose including family members or friends;

b.            not writing down or storing User ID, Passwords, PIN, Transaction PIN and OTP in a written form at a place or other means of storage that is likely to be known by others;

c.            User ID, Password, PIN, Transaction PIN and OTP must be used confidentially and not visible to others;

d.            not using a PIN, Password, or Transaction PIN that is easily known, such as the date of birth or its combination, telephone number, and others.

e.            using a personal communication devices and electronic media and not using communication devices and electronic media that are used or accessed by many people to access e-Banking Services that uses PIN, Passwords, Transaction PIN or OTP;

f.             requires changing Password for the first time of using e-Banking Services and change Password, PIN, or Transaction PIN periodically, except for certain e-Banking Services that do not require changing Password, for example e-Statement Services.

g.            Avoid using the same PIN, Password, or Transaction PIN repeatedly.

3.            User Customer are required to immediately change the PIN received from the Bank.

4.            If the User Customer forgot the PIN, User ID, password login on Internet Banking or ONe Mobile, then the User Customer can contact the Bank branch or Call OCBC NISP.

5.            The changing of User ID or Password on the Internet Banking or ONe Mobile will change the User ID or Password on both services.

6.            If the User ID, Password, PIN, Transaction PIN and OTP are suspected to have been known or used by other party, the User Customer must immediately report to the Bank for blocking. Failure of the User Customer to report, the User Customer accept the full responsibility for any consequences on the misuse of the User ID, Password, PIN, Transaction PIN and OTP by third parties.

 

C.            Registration

1.            If required by the Bank, the Customer must submit the Bank Facility Form (which can be obtained at the Bank branch office), which has been filled out and signed by the Customer. If the Customer is not an individual or a business entity or a legal entity, therefore the opening of account shall be carried out by a person who is authorized to represent the Customer in accordance to legal documents and to completion of data that is required by the Bank.

2.            Changes in User Customer data can only be made directly by the User Customer. To non-individual Customers or in a form of business entity or legal entity, changes in User Customer data can only be made by the authorised person to represent the User Customer (specifically).

 

D.           Implementation of Transactions by the Bank

1.            The limits of each of the e-Banking Service transactions follows the Limit requirements applicable to each of the e-Banking Services. The Bank in its sole discretion has the right to at any time change the Limit value for each of the e-Banking Service transactions.

2.            The Bank has the right to not implement the Customer’s Instruction if:

a.         The balance of the Customer’s Account is insufficient;

b.         The e-Banking Service is blocked or being blocked for whatever reason;

c.         A system error is occurred.

3.            The Customer is responsible for the accuracy and completeness of Instruction in each of the transaction. Any mistakes or failure in issuing the Instruction shall be the full responsibility of the Customer.

 

 

 

 

E.            Account Debit Fees and Authority

1.            The transaction fees of E-Banking Service follow the provisions on transaction fees prevailing at the Bank.

2.            SMS fees of OCBC NISP follow the fees provisions of each of GSM Operators.

3.            The Customer agrees that the Bank has the right to debit transaction fees, administrative fees (if any), Token fees or other fees charged by the Bank, therefore the Customer hereby authorises the Bank to debit the Customer's account at the Bank for payment of the fees. If the e-Banking Service facility is ended, the approval of debiting the relation account for automatic debiting will also ended as long as the Customer has fulfilled all of the obligations.

4.The Bank, with notification to the Customer, can change the fees that must be paid by the Customer as stated in the General Terms and Conditions of the e-Banking Services. The amendment will be notified to the Customer through a media deemed good by the Bank while still observing provisions of the prevailing laws and regulations of the Republic of Indonesia.

 

F.            Termination of Services

Each of the e-Banking Services shall end upon the submission by the Customer to the Bank, an application to close a facility or relation account used for debiting.

SPECIAL PROVISIONS IN RELATION TO SERVICES

SPECIAL PROVISIONS IN RELATION TO SERVICES

SPECIAL PROVISIONS IN RELATION TO SERVICES

A.            OCBC NISP ATM Card

1.            Requests for issuance, activation and amendment to OCBC NISP ATM card facility must be based on a request from the Customer and approved by the Bank.

Customers who hold a Joint Account "And" shall not receive an OCBC NISP ATM card, while Customers who have a Joint Account "Or" can receive an OCBC NISP ATM card provided that it is issued only to the first Customer named in the Joint Account. Customers with "Or" Joint Account are jointly liable for all risks arising from the use of the OCBC NISP ATM card as stipulated in the General Terms and Conditions of the e-Banking Services.

2.            Fees and daily limit of transactions at Bank OCBC NISP ATM shall follow the prevailing provisions at the Bank and a more detail information on this matter can be viewed at www .......................

3.            The Card can be used at all OCBC NISP ATMs, OCBC NISP EDCs, ATMs or EDCs which cooperate with the Bank and other electronic transaction facilities provided by the Bank.

4.            Every transaction through OCBC NISP ATM, OCBC NISP EDC, ATM or EDC which cooperate with the Bank and other electronic transaction facilities provided by the Bank is regulated with daily Limit according to the provisions determined by the Bank or ATM or EDC which cooperate with the Bank based on prevailing regulations.

5.            For transactions conducted at ATMs or EDCs and other electronic transaction facilities which cooperate with overseas Banks and/or in foreign currencies, the transaction value shall be converted by the Bank into Rupiah based on the prevailing exchange rate at the time of transaction or according to procedures determined by the Bank.

6.            The Customer can provide Instructions to block OCBC NISP ATM card through the Call OCBC NISP service or branch offices of the Bank.

7.            The Customer may submit a request for replacement of the OCBC NISP ATM card to the Bank and the Customer agrees to bear all administrative costs(s) incurred. With the issuance of the new OCBC NISP ATM Card, the previous OCBC NISP ATM Card shall become invalid.

8.            The Customer shall be fully responsible for any loss arising due to the loss of OCBC NISP ATM Card or misuse or transfer of OCBC NISP ATM Card as a result of an error or negligence of the Customer.

 

B.            Internet Banking and ONe Mobile

1.            Internet Banking and ONe Mobile facilities are only intended for individual Customers.

2.            Registration of Internet Banking and ONe Mobile

a.            Every Customer who requires Internet Banking/ONe Mobile facilities can register through:

1.            ATM OCBC NISP, in which the Customer will receive a User ID and Password;

2.            Branch offices of the Bank, by completing the Bank Facility Form and attaching proof of photocopy of Identity of the Customer and other required documents, subsequently the Customer will receive a User ID from the customer service officer, while the Password shall be sent to the Customer's e-mail address. If the Customer does not receive a Password within 2 (two) calendar days, the Customer shall commence re-registration.

3.            ONe Mobile, which can be downloaded from the App Store and Play Store. ONe Mobile user can create a user ID, Password, PIN and Transaction PIN when registering the ONe Mobile.

4.            For opening a new account through RM Mobile, the Customer will received a user ID and Password for Internet Banking and ONe Mobile when opening an account and registering as a new Customer.

b.            After the Customer receive the User ID and Password for the first time, then no later than 2 (two) calendar days from the receipt of the User ID and Password, the Customer is required to Login and change the Password. If during this period the Customer does not Login to Internet Banking, the Customer must commence re-registration.

c.             Orders/Instructions provided by the Customer can only be done/provided to the Bank through the Customer's mobile phone number registered at the Bank.

d.            The Customer must update the mobile phone number if there is any changes to the Customer mobile phone number which will be used to make a transaction in ONe Mobile through ATM or OCBC NISP EDC.

3.            Transactions Using Internet Banking and ONe Mobile

a.            To conduct Financial Transactions through Internet Banking and ONe Mobile, the Customer must first have a User ID, Password, Token, PIN or Transaction PIN.

b.            As a sign of approval of a Financial Transaction instruction and as an authorisation of a Financial Transaction, the Customer must enter the Response Code from the Token or Transaction PIN.

c.             In every Financial Transaction, the system will always confirm the data entered by the Customer and the Customer has the opportunity to cancel the data by pressing the "Cancel" or “Batal” button.

d.            Every information that receive a "Submit" or "Kirim" confirmation from the Customer which is stored at the Bank's data centre, shall be the correct data and as evidence of a valid instruction from the Customer to the Bank to carry out the transaction.

e.            Transactions that have been confirmed "Submit" or "Kirim" by the Customer and have been authorised using the Response Code from the Token or Transaction PIN (for Financial Transactions) cannot be cancelled.

f.             For Future Date Transactions of a Financial Transactions through Internet Banking or Periodic Transactions (recurring or auto-debit), the Customer may cancel the transaction by submitting an authorisation for the cancellation with a Token Response no later than 1 (one) Calendar Day prior to the effective date/due date or expiration date of the transaction.

g.            For Future Date Transactions (future dated) or Periodic Transactions (recurring or auto debit), the transaction will be processed at the beginning of the day. For Periodic Transactions, if the Expiry Date falls on the same date as the periodic date specified, then the transaction will still be processed on that day.

h.            For Financial Transactions of funds transfer to other domestic bank accounts through Giro Traffic ("LLG"), if the effective date of the transaction falls on a Holiday, the transaction will still be accepted and will be carried out on the following Business Day.

i.              For Financial Transactions of funds transfer to other domestic bank accounts through RTGS, if the effective date of the transaction falls on a Holiday, the transaction shall fail.

j.             For Financial Transactions of funds transfer to other domestic bank accounts that have online facilities through ATM network in cooperation with the Bank, the transaction shall commence even though it falls on a Holiday.

k.            For each successful Financial Transactions instructed by the Customer, the Customer will receive a reference number as proof that the transaction has been carried out by the Bank.

l.              Cross-Currency Transactions can only be carried out for types of foreign currencies issued by the system. The Customer cannot request a special exchange rate. The Cross-Currency Transactions are only valid for transfers between Bank accounts.

m.           The Limit of payment transaction by using a QR Payment feature in ONe Mobile at a merchant/outlet/store which has a QR Code-based/QRIS logo shall follow the prevailing provisions at the Bank and detailed information on this matter can be viewed at www……………………………

n.            Transactions carried out by the Customer on ONe Mobile or Internet Banking are recorded by the Bank system and recorded on the mutation of the Customer's account at the Bank.

o.            The Customer is required to log out every time the Customer finishes or no longer use the Internet Banking and ONe Mobile.

4.            Electronic Mail (e-mail)

a.            Every Customer will receive 1 (one) message in the "Mailbox" of the Internet Banking or ONe Mobile application. The Mailbox is used by the Customer to receive transaction information that has been carried out by the Customer through Internet Banking or ONe Mobile.

b.            In addition to the Mailbox referred to in point a above, the Customer can receive information about transactions that have been carried out by the Customer on Internet Banking or ONe Mobile through the e-mail address registered by the Customer when opening an account or registering for Internet Banking or ONe Mobile services.

c.             The Bank will send information about Internet Banking or ONe Mobile transactions in accordance with Customer's request to the Customer's personal e-mail address. The Bank is not responsible for the non-receipt of such information due to incorrectness or changes in Customer's personal e-mail address which has not being reported to the Bank.

d.            The Bank does not guarantee the security of information or data sent to the Bank through the Customer's personal e-mail address.

5.            Blocking of Internet Banking and ONe Mobile Password

a.            The Customer's password will be blocked if:

1.            Errors occurred in entering the Password of 3 (three) times continuously at Login;

2.            The Customer requested the Bank to block the Password.

b.            In the event of a Password blocking, the Customer is required to reset the Password by contacting the Bank branch or Call OCBC NISP.

6.            Terms and Conditions for Token Holders for Internet Banking and ONe Mobile

a.            Customers who require Token must register and have a current or savings account or a credit card at the Bank.

b.            Registration of Token/Transaction PIN:

1.            Token registration for the Internet Banking facility is carried out through Internet Banking and submitting a print out of the Token order application at the time of collection of the Token at the Bank branch.

2.            PIN Registration Transaction is carried out at time of registration through ONe Mobile.

c.             Internet Banking Tokens are owned by the Bank and must be returned to the Bank immediately upon request by the Bank.

d.            Internet Banking Tokens and ONe Mobile are only to be use by the Token holders themselves and cannot be transferred in any way to anyone.

e.            The Internet Banking Tokens and ONe Mobile cannot be used for purposes other than for transactions that have been determined by the Bank.

f.             The Internet Banking Token holders are required to maintain good condition of the Token including but not limited to battery replacement of Token. The cost of replacing the battery is fully borne by the Customer.

g.            The bank will provide Token PIN to Internet Banking Token holders.

h.            The blocking of Internet Banking Tokens and ONe Mobile

1.      In the event the holder of the Token or Transaction PIN had incorrectly enters the Token PIN 3 for (three) times continuously, then the Token will be automatically blocked.

2.      In the event that an Internet Banking Token or a mobile phone receiving SMS Token is stolen or lost or is suspected of being misused by another party, the Token holder must immediately block the Token by contacting Call OCBC NISP or the nearest Bank branch office.

i.              Reset of Token and Transaction PIN, New Internet Banking Token and ONe Mobile application

1.            If the Token and Transaction PIN were auto blocked, the Token holder can reset the Token or Transaction PIN through the nearest Bank branch office or Call OCBC NISP.

2.            In the event that a Token is lost or stolen or is suspected of being misused by another party, then after blocking, the Token holder can submit a new Token application through the nearest Bank branch office by filling in the Bank Facility Form and submitting the original loss report from the local police at the latest within 2 (two)) Business Day after the loss event. The Bank is acquitted from all claims, damages and lawsuit if the Customer fails to report within the timeframe set out above.

j.             As long as the Token or Internet Banking and ONe Mobile Transaction blocking has not been done by the Token holder, the Bank will not be responsible for any transactions made using the lost/stolen Token.

k.            In the event that the Internet Banking Token is damaged, the Token holder must report it to the Bank and submit the damaged Token to be replaced.

l.              All transactions made using Token, whether used with or without the knowledge of the Token holder regardless of its use, are the full responsibility of the Token holder.

m.           Complaints and/or objections from the Token holder can only be responded by the Bank if a complaint and/or objection of the use of a Token is submitted to the Bank within a period of 3 (three) months from the date the transaction is made.

n.            For joint account holders with a single transaction authorisation "Or", the Bank can only provide the Token to one of the joint account holder name in accordance to a written agreement made by all of the joint account holders.

o.            The Bank at any time has the right to block, cancel, withdraw or renew the Internet Banking Token if the Token holder has no longer meets the terms and conditions of a Token holder.

p.            If an Internet Banking Token holder wishes to stop using the Token, the Token holder must notify the Bank in writing and the Token must be returned to the Bank. The termination of the use of the Token is effective from the date of the notification made and signed by the Token Holder is received by the Bank.

q.            As long as the Internet Banking Token has not been activated, then the Token holder can still conduct non-financial transactions on Internet Banking.

r.             If the Internet Banking Token is has not been collected within 3 (three) months from the request is submitted, the Token cannot be provided to the Customer, therefore the Customer is required to make a re-registration.

s.             In the event the Bank receives information that the individual Token holder has deceased, the Token facility shall be terminated by the Bank. As long as the Bank has not received notification of the deceased of the individual Customer, the use of the Token is outside of the Bank's responsibility.

 

 

C.            e-Statement

1.            The Customer must (a) have and register the Customer's personal e-mail address with the Bank, (b) ensure that the e-mail address is correct and is the property of the Customer; and (c) has all the software needed to use the e-Statement Service, including to anticipate interference in any form (including but not limited to virus, bug, malware) so as not to cause interference in any form to the computer system of the Customer and the Bank. The Customer hereby releases the Bank from all responsibility for risks arising from the use of the e-Statement Service from the Bank.

2.            Transaction Data will be sent by the Bank from the Bank e-mail to the Customer e-mail that has been registered on the Bank system, at the beginning of each month on a Business Day. Data transmission will be carried out by the Bank 1 (one) time and if a delivery failure occurs, the Bank may resend it to the Customer. The resending of the Transaction Data will be carried out by the Bank to the e-mail address of the Customer registered on the Bank system. If the Customer wishes to register a new e-mail address as the registered e-mail, the Customer can directly register it at the Bank’s account opening branch office.

3.            The Customer acknowledges and agrees that if an e-Statement Service is approved by the Bank, the Customer may not request the Bank to reprint the Transaction Data on the e-Statement to a current account form to be sent by a registered post. If the Customer requires the Bank to revert back to a current account form, then the Customer shall submit changes of data to the Bank’s account opening branch office and further the Bank may change the delivery of the Customer Transaction Data through a current account by a registered post on the next month.

4.            Termination of e-Statement Service or changes to Customer's e-mail address can be made by submitting a written request to the Bank that has been filled and signed by no later than 5 (five) Business Days before the end of the month through the nearest Bank branch or contacting Call OCBC NISP. Changes to e-mail addresses will be effective on the following month of the e-Statement delivery. The Customer agrees and authorises the Bank to terminate the e-Statement Service if the data and documents including the e-mail address provided by the Customer to the Bank are incorrect, inaccessible, incorrect writing or any cause that results in failure of the implementation of the e-Statement Service which is not caused by mistake and/or negligence of the Bank. All consequences and risks arising from changes in e-mail addresses are the responsibility of the Customer.

5.            In the event of any difference between the Transaction Data listed on the e-Statement and the Transaction Data listed on the Bank's records, the Customer agrees that the Transaction Data recorded at the Bank is the valid and binding to the Bank and the Customer, unless the Customer can prove otherwise.

 

D.            ONe Wallet

1.            ONe Wallet registration can be submitted by Customers and non-Customers, by downloading the ONe Wallet application on Google Playstore for Android users or Apple App Store for iOS users.

2.            Activation of ONe Wallet is carried out by filling out and completing data as required by the Bank with unregistered status.

3.            Every ONe Wallet user must follow the Customer Due Diligence (CDD) process as determined by the authorised regulator and refer to the Policy of Anti-Money Laundering and Prevention of Terrorism Financing (APU-PPT) of the Bank.

4.            For the establishment of ONe Wallet user profile as part of the CDD process, ONe Wallet users are divided into 2 (two) and are required to provide data and information as follows:

a.         Registered

The information needed is: name, identity number, address of residence according to identity card (KTP), address of another residence/domicile if available, place and date of birth, nationality, telephone number in the form of mobile number, e-mail address, occupation, gender, and signature/biometric data. The information must be supported by documents, namely KTP/SIM/PASSPORT.

b.         Unregistered

The information needed is: name, identity number, address of residence according to identity card (KTP), place and date of birth, telephone number in the form of mobile phone number and email address. This information is not required to be supplemented with supporting documents.

The user is obliged to ensure that the e-mail address provided to the Bank is correct and fully the property of the user.

5.            The value of money deposited into ONe Wallet can be used or transacted in full until it is zero in balance.

6.            Funds stored in ONe Wallet are not included in the category of Third Party Funds (DPK). With the use of ONe Wallet, the ONe Wallet users agree that the value of the money deposited is not guaranteed by the Deposit Insurance Corporation and shall not incur interests on its deposits by the Bank.

7.            The complete terms and conditions of ONe Wallet can be viewed or downloaded at www ………………… ("ONe Wallet Terms and Conditions"). Upon the Customer agreeing to these Terms and Conditions, the Customer is subject to and bound to the ONe Wallet Terms and Conditions including its amendments and/ or renewals in the future.

 

E.            Call OCBC NISP

Business customers, individual customers and non-customers can use Call OCBC NISP services through communication media determined by the Bank from time to time. Services for customer requests related to accounts, confidential and transactional data, must be verified in advance by the Call OCBC NISP team in accordance with regulations of the Bank. In the event that the Bank cannot verify in accordance with the prevailing provisions at the Bank, the Bank has the right not to continue/follow up the Customer's request.

 

Specific for Business Customers

1.            Business Customers (business banking) can use Call OCBC NISP service by selecting menu 2 for Business Customer Services;

2.            Business Customer Services can use Indonesian or English according to the Customer's choice menu;

3.            Furthermore, the Customer can choose banking products in the IVR application as desired and directly handled by the Business Banking Contact Centre Team.

 

Interactive Voice Response (IVR)

1.            Registration of Call OCBC NISP Transaction Identification Number

Every individual customer who needs a Financial Transaction via IVR can register at one of the nearest Bank branches, by writing down the Identification Number to be used to carry out a Financial Transaction on the Bank Facility Form provided by the Bank.

2.            Transactions Using IVR

To be able to use Financial Transactions through IVR, the Customer must enter the OCBC NISP ATM card number and PIN to be verified by the system.

1.            In the event that the Customer will carry out a Financial Transaction, then the Financial Transaction can be carried out if the Identification Number has been registered in the Bank system.

2.            The Customer has the opportunity to cancel the Financial Transaction that has not been done by pressing the number "0" (zero). Financial Transactions that have been successfully carried out by the Customer cannot be cancelled.

3.            For each successful Financial Transaction, the Customer will receive proof of the transaction in the form of a transaction code.

 

F.            OCBC NISP Autopayment

1.            The Customer agrees to make the account into a relation account for automatic debiting of a routine transaction through the Autopayment facility ("Relation Account") and agrees to authorise the Bank to conduct automatic debiting of the Relation Account including costs for the implementation of the Autopayment facility. The amount of this fee will be determined by the Bank.

2.            The Customer is responsible for providing funds in the Relation Account for the implementation of the Autopayment facility no later than 1 (one) Business Day prior to the last payment date in accordance with the provision of the biller.

3.            In the event that the Relation Account is closed due to any reason, the Customer is obliged to replace it with a new relation account. If the Customer does not replace the closed Relation Account, the Autopayment facility will be automatically terminated by the Bank.

4.            The Customer agrees that the Bank is not responsible for failure in debiting because (i) unavailability of the billing data; (ii) insufficient funds in the Relation Account, or the termination of the Autopayment facility for any reason; or (iii) Customer's mistakes or negligence in implementing the General Terms and Conditions of e-Banking Services and other applicable provisions at the Bank including its amendments;

5.            If the Customer intends to terminate the Autopayment facility, the Customer must notify the Bank in writing of the start of the termination and submit it by no later than 7 (seven) Business Days prior to the start of the payment period for the relevant Autopayment facility.

6.            The Customer is responsible for filling out and signing the new Bank Facility Form and submitting it to the Bank in the event that a Relation Account number has changed.

 

G.            Automatic Fund Transfer

1.            The Customer agrees to have the account registered as a relation account for debiting an Automatic Fund Transfer transaction.

2.            The Customer authorises the Bank to debit the Automatic Fund Transfer for the relation account.

3.            If at the payment due date of, the implementation of Automatic Fund Transfer cannot be carried out by the Bank due to Customer's negligence or error, the Bank is released from any risks and claims.

4.            In the event of a closure of a relation account by the Bank due to Customer's negligence or error, the Customer promises to replace it with a new relation account. If the Customer does not replace the closed relation account, the Bank will stop this facility.

 

H.            OCBC NISP SMS

1.            Registration and Changes of Customer Data for OCBC NISP SMS Facility

a.            For registration of the OCBC NISP SMS facility, the Customer is required to submit 1 (one) Primary Account number.

b.            The Main Account must be equipped with OCBC NISP ATM facility.

c.             If the Main Account is closed, then to avoid the failure of the OCBC NISP SMS transaction, the Customer must replace the Main Account.

d.            If the Customer has fulfilled the requirements then as a sign of approval, the Bank will provide an OCBC NISP SMS PIN to be sent directly to the mobile phone of the User.

2.            Terms of Use of OCBC NISP SMS

a.            The OCBC NISP SMS service can be used by the User Customer to obtain information and commence selected/ registered banking transactions.

b.            Matters that must be considered in every transaction that is carried out through the OCBC NISP SMS facility are:

1.      Transactions can be carried out on all accounts related to OCBC NISP ATM, both the Main Account and additional accounts.

2.      The User Customer must ensure the accuracy and completeness of transaction instructions, including the correctness of data on the Bank Facility Form, in accordance with the SMS command format determined by the Bank.

3.      As a sign of approval of the transaction, the Customer is required to fill in the OCBC NISP SMS PIN at the end of each instruction delivery.

4.      Limit of transfer transactions or transfers for the OCBC NISP SMS facility refers to the limit of transfer transactions or transfers attached to the OCBC NISP ATM card, which is a combination of the Main Account and additional accounts.

3.            OCBC NISP SMS PIN

a.            Every SMS OCBC NISP User Customers are given 1 (one) PIN number issued with the Bank on a system basis.

b.            The PIN will be sent through SMS message to the Customer's mobile phone registered with the Bank by no later than 1 x 24 (twenty-four) hours after registration, either registration being conducted at the OCBC NISP ATM or at the branch office.

c.             The User Customer must replace the PIN received from the Bank with a new self-made PIN when using the OCBC NISP SMS service for the first time.

d.            PIN replacement can be done through SMS.

4.            Miscellaneous

a.            Evidence of the User Customer’s instruction made through the OCBC NISP SMS service is the account mutation which can be seen in the current account or savings book.

b.            If there are problems relating to mobile phone numbers, GSM networks, GSM usage bills, SMS fees and GSM value added services, the User Customer shall directly contact the GSM Operator concerned.

c.             The User Customer can contact the customer service of the Bank or Call OCBC NISP for any issues relating to transactions and changes of access to OCBC NISP SMS services.

 

The General Terms and Conditions of the e-Banking Services including all of its amendments and or renewals ("General Terms and Conditions of e-Banking Services") constitute one and inseparable part of (i) Bank Facility Forms including its terms and conditions, (ii) general terms and conditions relating to each of the Bank related products, and (iii) Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP, Tbk.

 

This General Terms and Conditions of e-Banking Services can be changed at any time by the Bank with notification to the Customer through a media deemed good by the Bank subject to the prevailing laws and regulations.

 

In the event that these General Terms and Conditions of e-Banking Services is translated in another language, any discrepancy or conflict between the Indonesian language and the foreign language of the text, the Indonesian language text shall prevail.

 

THESE GENERAL TERMS AND CONDITIONS OF E-BANKING SERVICES HAVE BEEN ADJUSTED TO BE IN ACCORDANCE WITH THE LAWS AND REGULATIONS INCLUDING THE REGULATIONS OF THE FINANCIAL SERVICES AUTHORITY.

DEFINITION AND UNDERSTANDING

DEFINITION AND UNDERSTANDING

1.

DEFINITION AND UNDERSTANDING

1.1

In these terms and conditions, unless otherwise stated in their context, the terms below shall have the following meanings:

 


            
"American Style" is the Underlying Reference movements that will be observed "at any time" starting from the Transaction Date to the Determination Date and Time. 

            

"ATM (Automated Teller Machine)" is a means of electronic transactions owned by the Bank and/or other parties in cooperation with the Bank to facilitate the Customer in conducting banking transactions.

"Custodian Bank" means the party providing securities depository services and other assets relating to securities and other services (including receiving dividends, interests, and other rights) settlement of securities transactions, and representing account holder as its Customer. In this case the Custodian Bank must not be an affiliated party to the Investment Manager.

"Bank Order Rate" is exchange rate that is paired/monitored by the Bank from the FX Leave Order placement by the Customer. Customer orders will be executed if The Bank order rate is reached/occurred in the foreign exchange market, but the executed order will be settled with the Customer Order Rate.

"Bonus/ Payout" is an additional return of placement of Structured Product that will be received by the Customer in accordance with the specific provisions associated with the Underlying Reference movement during the Observation Period for the American Style, or based only on the Underlying Reference movement at the Date and Time of Determination for the European style.

"Futures Exchange" is a place/facility for the contracts of selling and buying of a number of financial instruments at a specified price which is agreed to be delivered in the future.

"Minimum Interest" is the amount of interest rate guaranteed to be given to the Customer during investment period.

"Call OCBC NISP" is banking service of the Bank that can be accessed by phone/mobile phone that aims to provide convenience for both Customers and non-Customers. Call OCBC NISP 1500999 (from Domestic) or + 62-21-26506300 (from overseas).

"Close Out" is the Bank’s action to calculate compensation of loss/costs due to the termination of a transaction, which is caused by the failure of the Customer to add Cash Margin or the occurrence of any Events of Default.

"Direct Settlement" for FX Leave Order is the process of completing an executed FX Leave Order transaction which is carried out directly by the system, where the source of funds for the settlement of the FX transaction derives from and has been available in the Customer's relationship account.

"European Style" is the Underlying Reference movement that will be observed only on the Determination Date and Time.

"Extended FMCT Forward" is a foreign exchange transaction for which the transaction period can be extended on the due date if the Customer wishes to keep the short position open.

"Force Majeure" are events that occur beyond human capability and power that directly affect the execution of a transaction, including but not limited to changes in the national situation, government policy, politics, military, war, riots, natural disasters, mass strike, national disasters, epidemics, terrorism, insurgence, floods, large fires, power and telecommunications disruptions.

"Full Movement Transaction" is a transaction on the date of the currency followed by a full movement of funds from the Customer and the Bank.

"FX Leave Order" is a Transaction made by a Customer with the Bank in the type of Intraday Order and Overnight Order which can be in the form of Single Order, If-Done Order and One Cancel/Other Order.

"FX Non Today " is an FX transaction with Tomorrow (TOM), SPOT and Forward currencies for a maximum of 3 (three) months.

"Forward" is a foreign exchange transaction with completion of transaction on a certain date exceeding 2 (two) Business Days from the date of the transaction.

"TOD" is a foreign exchange transaction with completion of transaction on the same day as the transaction date (T + 0).

"TOM" is a foreign exchange transaction with completion of transaction of 1 (one) Business Day after the transaction date (T + 1).

"Forward Rate" is the exchange rate used during Forward foreign exchange transaction.

"Business Days" shall be Monday to Friday, where the Bank is open for conducting its business activities in the territory of the Republic of Indonesia. In relation to transactions of foreign exchange and bonds denominated in foreign denominations, "Business Days" are days (other than Saturday and Sunday) where a Bank in the territory of the Republic of Indonesia and a bank(s) where a currency is traded carry out its business activities at its relevant jurisdiction.

"Exchange Day" is the day on which the activities at the Indonesia Stock Exchange take place and transactions of securities/bond and Mutual Funds are carried out.

"Proceeds" is the amount of funds returned to the Customer for the placement of the Structured Product which consists of the Minimum Interests and Bonus.

 

"Instruction" is the instruction given by the Customer to the Bank in writing, oral/face-to-face format, or through electronic media, such as internet banking, ONe Mobile, electronic mail (email) and/or other electronic media for Account operations.

"If Done Order" is an FX Leave Order in the form of a pair of Single Orders buy and sell or sell and buy for the same currency pair and base currency, where the second order will only be active if the first order is executed.

"Intraday Order" is an FX Leave Order that is received from 08:00 WIB to 14:00 WIB and is only valid during the Bank working hours namely from the time the Customer has placed it until 15:00 WIB on the same Business Day.

"Obligations(s)" are all amounts owed by the Customer to the Bank arising from facilities or Products and/or Services provided by the Bank, whether actual, contingent, principal, collateral, individually or jointly.

"Transaction Confirmation" is a written confirmation sent by the Bank to the Customer for every Structured Product and/or other investment products transaction.

"Futures Contract" is a contract that is traded on a futures exchange to buy or sell a reference asset of a financial instrument at a future date with a certain price.

 

"Service" is banking services provided by the Bank from time to time to the Customer in accordance with the terms and conditions as set out by the Bank.

"Liquidation (liquidation position)" is the process of liquidating a contract of a Foreign Exchange Transaction either partially or wholly by the Bank of the outstanding position of the Customer.

"Foreign Currency" is another currency other than Rupiah.

"Base Currency" is the currency in which the Structured Product is placed.

"Alternative Currency" is the counter currency of a currency pair that is traded in addition to the Base Currency.

"Cash Margin" is cash that must be submitted by the Customer to the Bank as a requirement to guarantee the payment of the purchase and/or product placement transactions made by the Customer at the Bank.

"Mark to Market" is the fair value based on the market price of a financial instrument owned or of the same type to that instrument.

"Maintenance Margin" is the minimum amount of money and in the currency required/determined by the Bank from time to time that must be guaranteed by the Customer so that the contract of sale and purchase of foreign currency transactions at the Bank remains valid and/ or must be maintained by the Customer as long as the Customer makes a Futures Contract as determined by the Bank from time to time.

"Netting" is the process of setting off between profits and losses through a number of transactions with the same type of contract or different types of contracts.

"Overnight Order" is an FX Leave Order that is received from 08.00 WIB until 15.00 WIB and is only valid outside the Bank's business hours, which is from 16:00 WIB on that day until 08:00 WIB on the next Business Day.

"One Cancel / Other Order" is a pair of FX Leave Orders in the form of Instruction orders to Buy or Sell at a limit order and Stop-Loss Order.

"Book Building Period/ Offer Period" is the period of collecting orders for Structured Product transactions or other investment products from the Customer by the Bank.

"Securities Company" is a party that carries out business activities and has a licence from the Financial Services Authority (Otoritas Jasa Keuangan) as an Underwriter (Penjamin Emisi Efek - PEE), Broker-Dealer (Perantara Pedagang Efek - PPE) and or Fund Manager.

"Reserved Margin" is a cash, in the currency and amount determined by the Bank from time to time which is adjusted to market conditions, which are deposited by the Customer to the Bank, in the event of a movement in the price of a Futures Contract from time to time opposite to the Customer’s transaction position, so that the Initial Margin falls below the specified minimum conditions.

"Principal Placement/ Nominal Placement" means the principal amount in the Base Currency of each placement of Structured Product or other investment products made by the Customer through the Bank.

"Observation Period" is a period/ time to determine whether or not a bonus/nominal will be received by the Customer, which starts from the Transaction Date to the Determination Date and Time.

 

"Products" are banking products offered by the Bank from time to time to the Customer in accordance with the terms and conditions as determined by the Bank.

"Account" is an account(s) owned by the Customer at the Bank, either individually or jointly with other people(s) and includes savings accounts, current accounts, term deposits or other types of accounts opened by the Customer at the Bank from time of to time.

"Recapitulation of Order Placement Results" is a document sent by the Bank which summarizes the results of the FX Leave Order placement by the Customer sent on the relevant Business Day or the next Business Day when the order results are known.

"Set Off" is the Bank's action to repay in full/ reduce the amount of Customer's obligations to the Bank (a) by using the Cash Margin that the Customer has provided to the Bank and (b) block and debit the Customer's account at the Bank, if the Customer cannot fulfill its obligations, without requesting prior consent of the Customer.

"Spread" is the difference between the rate of the Customer Order Rate and the Bank Order Rate which becomes the bank's margin or profit from placing the FX Leave Order by the Customer if the order is executed.

"Structured Product" is a product which is a combination of two financial instruments in the form of non-derivative and derivatives or derivatives with derivatives financial instruments, where the rate of return depends on the performance of some underlying financial instruments, such as equity, interest rates, exchange rates, or a combination of them.

"Stop-Loss Order" is a buy or sell order to limit the level of loss due to market movements.

"SPOT" is a foreign exchange transaction with the transaction completion of 2 (two) Business Days after the transaction date (T + 2).

"SPOT Rate" is the exchange rate used at the SPOT foreign exchange transaction.

"Swap" is an exchange transaction of two different currencies and two exchange rates for two different settlement dates that is carried out simultaneously.

"Single Order" is an FX Leave Order in the form of an Instruction for placement of a buy or sell order only.

"Strike Price (Strike Rate)" is the target price (exchange rate) at which the buyer of option will execute towards the seller.

"Transaction Date" is the date of placement request of a Structured Product or other investment products by the Customer.

"Placement Date" is the date of placement of the Structured Product or other investment products.

"Determination Date and Time" is the date and time that the Observation Period has ended, which is the Maturity Date and Time of an Option Transaction.

"Maturity Date" is the expiration date of an agreement/ contract of a Structured Product or other investment products’ transactions between the Customer and the Bank.

"Option Transaction" is a contract that gives the right and not the obligation to buy (call) or sell (put) foreign exchange or interest rates to holders/buyers at a certain amount (which is based on an underlying financial document (financial underlying)) and will be exercised in the future according to the agreed price (strike rate) and followed by the obligation for the seller (writer/ seller) to fulfill the contract if the holder/buyer exercises their option.

"Underlying Reference" is an asset or benchmark used to determine the performance of a Structured Product. Assets or benchmarks used in a Structured Product includes foreign exchange rates, interest rates, and other assets.

"Underlying Reference Rate" is the price level of an Underlying Reference that applies at a particular time.

 

1.2

Unless otherwise specified in context:

  1. The title is not intended to interpret the meaning and purpose of the articles under these Terms and Conditions;
  2. words used in the singular form also shall include the plural form and vice versa;
  3. words which has a meaning of people shall also include business entities.

 

 

 

 


ACCOUNT OPENING

ACCOUNT OPENING

2.

ACCOUNT OPENING

2.1

 

 

2.2

 

 

 

 

 

2.3

 

 

 

 

For the purposes of opening an account at the Bank, the Customer must (i) complete the form or application for account opening either electronically or non-electronically; (ii) present and provide all data, information and statements necessary and required by the Bank; and (iii) warrants that all information, data, documents, explanation, representations, warranties, authority, authorisation and/or instructions provided and/or uploaded digitally/electronically by the Customer to the Bank are true, complete, current data, valid and in accordance with prevailing laws and regulations.

The Customer agrees that the Bank has the right to request additional information and documents and conduct additional verification through other electronic means such as telephone or SMS or email if the Bank considers the suitability and completeness of information or documents including digital/electronic information and documents uploaded by the Customer to be insufficient for the Bank in the application process submitted by the Customer.

The Customer expresses his/her understanding and agrees that the Bank has the right to refuse the application for opening an account in the event there is an incorrect, incompleteness or ambiguity of information, data, explanation, statement, guarantee, authority, authorisation, instructions and/or documents submitted and/or uploaded by the Customer, and the Customer agrees that all data and documents including the beneficial owner data that has been provided by the Customer to the Bank will be fully owned by the Bank. Furthermore, the Customer hereby fully approve the Bank to use, manage, store, utilise and take other actions required by the Bank for such information and/or documents that have been received by the Bank or uploaded digitally/ electronically by the Customer in connection with the account opening at the Bank, to the extent possible and permitted by applicable laws and regulations.

 

CANCELLATION OF ACCOUNT OPENING APPLICATION

CANCELLATION OF ACCOUNT OPENING APPLICATION

3.

CANCELLATION OF ACCOUNT OPENING APPLICATION

 

except stipulated otherwise by the laws and regulations, the Customer agrees that the Bank can reject or cancel the application of Account opening, Products and/or Services submitted by the Customer/prospective Customer by delivering the reason for the rejection or cancellation to the Customer/prospective Customer.

DEPOSIT INSURANCE

DEPOSIT INSURANCE

4.

DEPOSIT INSURANCE

 

  1. The Customer hereby acknowledges and agrees that in accordance with the prevailing provisions of the laws and regulations concerning the Indonesia Deposit Insurance Corporation (hereinafter referred to as "IDIC/LPS Rules and Regulations"), the deposits guaranteed by the Indonesia Deposit Insurance Corporation are limited to deposits which include the principal value of deposits and interest with a certain maximum amount and with the maximum interest rate applicable which shall be determined from time to time based on the Rules and Regulations of IDIC/LPS.
  2. The Customer understands and agrees that if the Customer's deposit which includes the principal amount and interests exceeds the maximum amount guaranteed by IDIC/LPS and/or if the Customer receives effective deposit interests from the Bank that exceed the maximum guaranteed interest rate determine by IDIC/LPS from time to time, including cash or cashback related to the collection of funds that cause the interest rate of the Customer to be above the guaranteed interest rate determine by IDIC/LPS, in this situation the Customer’s deposit is not included in the deposit insurance program by IDIC/LPS.
  3. If the Customer (i) earns a deposit interest in excess of the reasonable interest rate as determined by the IDIC/LPS, (ii) purchases capital market products and (iii) carry out placement on the Structured Products, then the deposit, capital market products and the Structured Products are not guaranteed by IDIC/LPS entirely (both principal and interests).

 

 

CUSTOMER INSTRUCTION

CUSTOMER INSTRUCTION

5.

CUSTOMER INSTRUCTION

5.1

Instructions in connection with an Account must be given by or on behalf of the Customer in accordance with the authority and mandate currently in force for the Account. Instructions can be made in writing or electronically or in the form and/or other methods approved by the Bank from time to time.

5.2

Instructions received by the Bank cannot be canceled, withdrawn or changed unless the Bank approves them in writing or electronically or in other forms and/or methods.

5.3

Customer’s specimen of signatures and authority to sign or authorised signatory to carry out banking transactions with the Bank which has been provided in writing shall remain effective until the Bank receives a written cancellation from the Customer.

5.4

The Customer agrees that the Bank has the right but not the obligation to carry out further verification of the signature other than comparing it with the signature’s specimen available at the Bank. The Customer agrees that the Bank has the right to refuse a cheque/giro cheque or other instructions if the signature of the Customer or the authorised person of the Customer, in the opinion of the Bank, is different from the signature specimen available at the Bank.

5.5

 

 

5.6

 

 

 

5.7

 

 

5.8

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

The Customer agrees that any approval by using OTP sent to the Customer via SMS to the Bank is a form of legal and binding instruction and approval provided by the Customer to the Bank and can be used fully as evidence as referred to in applicable laws and regulations.

The Customer agrees that the Customer is fully responsible for all Instructions made by using OTP data processed by the Bank, and the Customer agrees to release the Bank from all types of claims, lawsuits and/or other legal actions from any party in relation to the implementation of the Instruction.

The Bank shall provide its best effort to carry out the Customer’s Instruction, however the bank shall not be liable for any failure of its implementation, except which is caused by the Bank’s negligence or real mistake.

The Bank shall not be liable for any losses suffered by the Customer arising from or related to:

a. All Instructions/orders and communications from the Customer;

b. Cancellation of Instructions/orders for transactions that have been received and carried out by the Bank;

c. All problems related to telecommunications networks/ connection;

d. All incorrect or incomplete orders/ Instructions of the Customer;

e. All mistakes or negligence of the Customer in following the terms and conditions, guidance, procedures and instructions provided by the Bank;

f. All delays or refusals to carry out Instruction/ orders by the Bank;

  1. All losses in any form due to or related to the implementation of Instructions/orders and communications which according to the Bank have been received from the Customer according to the information, data and documentation stored in the Bank’s system
CANCELLATION AND TERMINATION OF PAYMENT OF THE CHEQUE/GIRO CHEQUE BY THE CUSTOMER

CANCELLATION AND TERMINATION OF PAYMENT OF THE CHEQUE/GIRO CHEQUE BY THE CUSTOMER

5

 

 

 

1

11

 

 

 

 

 

 

 

1

 

 

 

CANCELLATION AND TERMINATION OF PAYMENT OF THE CHEQUE/GIRO CHEQUE BY THE CUSTOMER

If the Customer wishes to cancel or stop the payment of a cheque/giro cheque (bilyet giro) that has been issued by the Customer, the Customer must send to the Bank a complete written Instruction and information regarding the cheque/giro cheque (bilyet giro), including:

(a) cheque/giro cheque (bilyet giro) number;

(b) the date of issue;

(c) the name of the recipient (if any); and

(d) the amount.

After receiving the written Instruction, the Customer must fill in other documentation required by the Bank. The Instruction to stop the payment will be carried out by the Bank based on the Bank's best efforts and the Bank at its sole discretion and/or based on the Bank Indonesia regulations, may choose not to carry out the written Instruction for any reason whatsoever.

6.2

If the payment termination instruction as referred to above is carried out by the Bank, the Customer agrees to bear and at any time compensate the Bank for all costs, losses or liabilities incurred or suffered by the Bank as a result of the non-payment of the Cheque/Giro Cheque (Bilyet Giro).

ACCOUNT STATEMENT AND TRANSACTION CONFIRMATION

ACCOUNT STATEMENT AND TRANSACTION CONFIRMATION

7.

7.1

 

 

 

 

 

7.2

 

 

 

 

 

 

7.3

 

7.4

 

 

 

7.5

ACCOUNT STATEMENT AND TRANSACTION CONFIRMATION

The Bank will send an Account Report which informs each transaction and/or details of the Customer's Account activities every month or at such intervals as deemed good by the Bank to the Customer's address as registered at the Bank. In addition, the Bank will send Transaction Confirmation, Confirmation of Transaction Result, Recapitulation of Customer Order Placement Result (as relevant) of a transaction and/or Customer’s placement of certain products at the Bank, to the electronic mailing address, facsimile number or Customer's address that is registered at the Bank or other address which has been notified in writing by the Customer to the Bank.

The Customer or his/her proxy or agent must read and verify all contents contained in the Account Statement and/or Transaction Confirmation received by the Customer. The Customer or his/her proxy or agent must:

a. within 14 (fourteen) Business Days from the date of the issue of the Account Report, to report to the Bank for any discrepancies, inadequacies, errors and/or illegal transactions; and

b. Regarding the Transaction Confirmation, the Customer is obliged to notify and confirm it to the Bank within a period of no later than 3 (three) Business Days from the date of the Transaction Confirmation and if during that period the Bank does not received any notification whatsoever, then the Customer declares that any information, data and details of the transaction contained in the Transaction Confirmation is valid and is fully binding on the Customer.

The Customer agrees that without prior notification to the Customer, the Bank may add, change and or improve the matters contained in the Account Statement and or Transaction Confirmation to correct the errors listed in the Account Statement and or the Transaction Confirmation (as relevant) (if any).

The Customer acknowledges that in connection with the market value of each investment in the financial instrument contained in the Account Statement:

a. The value is only an indicative value on the date stated in the Account Statement; and

b. The market value may differ significantly from the actual trading price (if any) at the time of the purchase, sale or termination of the investment.

The Customer agrees that:
  1. The Bank’s electronic records from every Account Statement and or Transaction Confirmation are final, conclusive and binding on the Customer;

b. The Customer cannot debate the accuracy or authenticity of the Bank's electronic records, unless the Customer can prove otherwise.

 

Interests

Interests

8.

INTERESTS

8.1

Provisions regarding the interest offered by the Bank to the Customer may change according to banking market conditions and the Bank's internal policy. These changes can be viewed through the Bank's office or electronic media owned by the Bank.

22

Interest income received by the Customer will be subject to tax in the amount in accordance with applicable taxation laws and regulations.

FEES/COMMISSIONS

FEES/COMMISSIONS

9.

FEES/COMMISSIONS

9.1

The Bank has the right to debit the Account for the fees or fees mentioned on each list of Bank fees or other fees and charges, interest, taxes and penalties (including but not limited to legal fees and stamp duty (if any)) that must be paid by the Customer to the Bank in connection with:

(a) A Product and/or Service;

  1. Obligations of any kind that arise in connection with an Account(s) or others; or

(c) Overdraft Value in the Account(s).

9.2

Fees in an amount as stated on the list of the Bank fees will be charged if the Customer fails to maintain the minimum balance required for the Account(s) or if the Account(s) is inactive for a certain period of time as determined by the Bank from time to time. Fees with an amount as stated on the list of the Bank fees may also be deducted if the Customer closes the Account(s) within a period as determined by the Bank from time to time.

9.3

The Bank, with notification to the Customer, can change the prevailing exchange rate and/or the amount of fees or costs that must be paid by the Customer as stated on the list of Bank fees. The changes shall take effect from the date stated on the notification, which is no less than 30 days from the date of the notification.

CONSENT TO PROVIDE INFORMATION

CONSENT TO PROVIDE INFORMATION

10.

CONSENT TO PROVIDE INFORMATION

10.1

The customer hereby declares and agrees to give permission and authority to the Bank and its officers to at any time disclose any or all information and specific matters relating to the Customer to:

 

  1. A party entering into an agreement with the Bank, including agents and third parties who are appointed or related, either directly or indirectly;

 

  1. Auditors, professional advisors including legal advisors of the Bank and related parties of the Bank;

 

  1. Police and public officials who carry out investigations in connection with an offense including alleged violations/money laundering;

 

  1. Service providers used by the Bank (including administrative services or other services) provided that those parties are obliged to maintain confidentiality of the relevant data;

 

  1. Any curator (administrator) appointed by the court or at the request of the Bank;

 

  1. Any person or entity that is permitted or allowed to receive disclosure based on the provision of the laws and regulations;

 

  1. Any representatives and government officials or competent authorities in Indonesia or other countries that based on agreements/regulations require the Bank to comply.

10.2

The Bank will use the prudential principle as appropriate in accordance with prevailing laws and regulations to ensure that information about the Customer, including not limited to accounts, transactions and authorised persons of the Customer is treated as confidential.

 

Data Updates

Data Updates

11

11.1

 

 

 

 

11.2

DATA UPDATES

The Customer shall immediately notify and convey to the Bank any changes to any information or data of the Customer, including but not limited to changes of name, address, telephone number, information or data contained in the Identification Card (KTP) and/or Tax Identification Number (NPWP), information related to the occupation/business of the Customer and other things that deviate or different from the information or data previously provided by the Customer to the Bank, whether such information or data being delivered directly physically or through electronic media.

 

In the event of any change in data or information of the Customer, the Customer hereby authorises the Bank and/or a party appointed by the Bank to perform updates or adjustments to any information or data of the Customer contained in the Bank system

DORMANT ACCOUNT

DORMANT ACCOUNT

12.

12.1

 

 

 

 

 

 

12.2

 

 

12.3

 

 

 

 

 

 

 

12.4

 

 

12.5

 

 

 

 

 

12.6

DORMANT ACCOUNT

For opening an account through the Bank's digital/electronic media/application, the following conditions apply:

The Bank has the right to change the status of an Account to an inactive (dormant) Account if within 60 (sixty) calendar days as of the account opening, the Customer has not fulfilled the Know Your Customer process as set out by the Bank but the Customer has made an initial deposit.

At the Bank's discretion, the Bank has the right to change the status of an Account from an active Account to dormant account if there is no banking transaction activity carried out by the Customer within a period of 375 (three hundred seventy five) consecutive calendar days.

As long as the account is dormant, the Customer cannot carry out any debiting or crediting transaction, with the exception of the transactions related to the following charges can still be executed: (a) debiting the administrative costs of the Account, including administrative costs for the dormant Account (b) payment of interests; (c) payment of tax on interests; (d) stamp duty fees on cheque accounts; (e) account debiting through clearing or document disbursement conducted by a third party (the party receiving payment from the Customer) for the Rupiah Giro Account; (f) deduction of Safe Deposit Box (SDB) lease fees; and (g) deduction in relation to every liability of the Customer that is still owed to the Bank.

On the dormant Account, the Bank reserves the right to impose an administrative fee which will be charged to the account in the amount as determined in accordance with the prevailing policy at the Bank with prior notice in accordance with the prevailing laws and regulations.

To reactivate a dormant account, the Customer must come to the nearest Bank branch to complete and sign the Account activation form before the Bank officer or through another mechanism as approved by the Bank. Specifically for Customers who have a Joint Account “And”, the activation of the Account must be done jointly by the Joint Account holders, while for the Joint Account "Or" the activation of the account can be done by one of the Joint Account holders.

Once the dormant Account is activated, the Customer is required to make a transaction using the account.

 

ASSIGNMENT/ENCUMBRANCE OF ACCOUNT

ASSIGNMENT/ENCUMBRANCE OF ACCOUNT

13.

ASSIGNMENT/ENCUMBRANCE OF ACCOUNT

 

Except with the prior written approval of the Bank and in accordance with the terms and conditions stipulated by the Bank, the Customer shall not assign or encumber as collateral for the benefit of another party or carry out any other actions relating to it in connection with the Account either in part or entirely.

 

OVERDRAFT ON AN ACCOUNT

OVERDRAFT ON AN ACCOUNT

14.

OVERDRAFT ON AN ACCOUNT

14.1

The Customer promises to ensure that there is no overdraft in the Account, even if it is temporary, except if the Bank permits or with prior approval from the Bank and the approval is subject to the terms and conditions as determined by the Bank.

14.2

 

 

The debit balance in the Account must be settled immediately by the Customer. The Customer at the request of the Bank must pay all interests and fees on the debit balance which will be calculated at the interest rate as determined by the Bank from time to time and the interest is calculated daily and charged at the end of every month or at a time as determined by the Bank from time to time.

  RIGHT TO DEBIT RELATED TAXES

RIGHT TO DEBIT RELATED TAXES

 

15.

 

 

RIGHT TO DEBIT RELATED TAXES

15.1

If the Bank is required by Law, provisions in Indonesia or the laws and regulations in which applied to the Bank based on an agreement to withhold tax, the Customer hereby authorises the Bank to make the deduction from the relevant Account(s).

15.2

The Customer agrees that if the tax must be paid in a currency that is different from the currency of the Account, the Bank is given the authority to convert the required currency using the prevailing exchange rate at the Bank and the conversion fee is borne by the Customer.

TERMS AND CONDITIONS

OF ACCOUNT OPENING AND ARRANGEMENT OF PT BANK OCBC NISP TBK

 

The Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP Tbk including its amendments and/or its renewals ("Terms and Conditions") governs the legal relationship between PT Bank OCBC NISP Tbk, a banking company that has been registered and supervised by the Financial Services Authority ("Bank"), and private person (persons)/body (bodies) who is/are the prospective or the holder of Account or with a power of attorney from the Customer or Customer's agent ("Customer") in connection with the purchase and placement of all products and services available to the Customer at present or in the future.

 


GENERAL TERMS AND CONDITIONS OF e-BANKING SERVICES
GENERAL TERMS AND CONDITIONS OF e-BANKING SERVICES

GENERAL TERMS AND CONDITIONS OF e-BANKING SERVICES

TERMS AND CONDITIONS OF ACCOUNT OPENING AND ARRANGEMENT
TERMS AND CONDITIONS OF ACCOUNT OPENING AND ARRANGEMENT

TERMS AND CONDITIONS OF ACCOUNT OPENING AND ARRANGEMENT

Syarat dan Ketentuan Uang Elektronik OCBC NISP
Syarat dan Ketentuan Uang Elektronik OCBC NISP

Syarat dan Ketentuan Uang Elektronik OCBC NISP

Terms and Condition of Product and Services
Terms and Condition of Product and Services

Terms and Condition of Product and Services


Taka Cabang
Taka Cabang

Taka Cabang

Taka Digital
Taka Digital

Taka Digital

Tanda 360 Komunitas
Tanda 360 Komunitas

Tanda 360 Komunitas

Tanda 360 Plus
Tanda 360 Plus

Tanda 360 Plus

Tanda 360 Plus Digital
Tanda 360 Plus Digital

Tanda 360 Plus Digital

Tanda 360 Plus Komunitas
Tanda 360 Plus Komunitas

Tanda 360 Plus Komunitas

Tanda Premium
Tanda Premium

Tanda Premium

Tanda Premium
Tanda Premium

Tanda Premium

Tanda Valas SGD
Tanda Valas SGD

Tanda Valas SGD